Greene King Avaliações 766

Complained via email to Greene King Customer Service regarding wrong information on their website, never even got an acknowledgement.
Fab customer service ........... not. Obviously don't care.

Had a meal with friends tonight (carvery) at the Heathfarm Pub Congleton Cheshire
It was absolutely amazing food and the service was fantastic too. All six of u were so happy with the food and excellent service James the chef served us the carvery and was so polite and helpful too.

Highly recommend folk to visit on top of this the pub is dog friendly as well

The App this is being pushed is useless!
Nobody notices you’ve ordered and you have to go to the bar anyway.

Food was very nice and good value for money especially the garlic mushrooms polite and friendly staff

Recently had an allergy incident at a Greene King pub. We had written to them in advance about our allergy describing it as "very serious" and requesting that the food not be served to anyone at our table. We know they received this because they sent a standard disclaimer in return, but the information was not passed on to the serving staff who used the food in question as a garnish! Husband had to make a very quick exit to avoid anaphylaxis / hospitalisation. Wrote to Greene King to suggest they check their procedures but they failed to investigate, instead accusing us of not telling them how serious the allergy was. Given their refusal to take responsibility I no longer feel I can trust this chain.

Just been to the Belmore on hill lane southampton. Craig and Dan couldnt be more helpfull. We had a lovely lunch and the lads were so helpfull. Well worth the price for 2 Ciabattas and sides with a drink. See you again soon!

Both of our local Greene King pubs are drastically reducing the hours they open their wacky warehouse play areas.
Tot time (which runs during term-time for 0-5 age children) is now only available 12-3 pm. Anyone who looks after a 0-5 year old will know that those who sleep mainly do it after lunch, meaning Tot time is now only available at the time when most tots are not. Poor planning, and does not really match the image being presented of a community minded, family friendly company. I visited most weeks with my childminded children, but will certainly not be visiting any more.

I went to the nag head in Thornton they looked like short of staff for a Sunday afternoon 2 behind the bar and 1 waiter a guy called James he was very nice and polite guy but I think it was to much for 1 waiter, top marks James

As ever the food and service were very good. The atmosphere was very friendly, as it always is when Kathy is on duty. Lola had just joined the Barley Mow and she very pleasant and attentive despite still learning the ropes. Kathy was teaching her all the necessary skills. We re-booked to go with our group again.

They don't allow the entrance to people wearing or showing an English flag.
Absolutely disgusting.
Go and check the video of the Manor Farm pub.
We are making a list to share of their pubs to avoid them.

Greene King The Cedars Barnstaple
Lovely meal and excellent, friendly and efficient service by Aimee. Food was delicious and freshly cooked. Just wish we lived nearer to visit more often. Thank h you.

Had a great family meal in The Three elms Hereford today. Exceptional value for money. Friendly, polite staff and a warm inviting environment.Food was hot, tasty and cooked to perfection.

Go to the cotton wheel in Aylesbury maybe once a week to be fair it’s not bad on food and price. But OMG went there tonight for dinner and their new menu is amazing I had a katsu feast and I usually don’t eat all my dinner but I polished that off. Service was great always friendly with a smile.
Big shout out to the assistant manager Dwayne goes above and beyond a real gent can always have a laugh.
Would also like to mention the waitress Kelsey she is always amazing and works really hard well work employee of the week.

i have been using the Ship Inn Cobham for many years and booked a table on friday 17 th october 19.15 ,on arrival there was only two staff the manager and the under manager no other staff , a full house whilst awaiting for 15 mins for a drink because no one to see us to the table,we sat down and ordered 4 meals after 45 mins the food arrivered cold ecept one meal ,i did complain and excepted a 2 meal discount ,i do hope that my local pub goes down hill again as it has done many times in the past ,dissapointed with Green King for letting a loveley country pub going back to bad reviews.regards Colin Tuffield.

Waited 55 minutes for food. Obviously understaffed. Asked for shepherds pie. When it came it was overcooked rack of lamb sitting on mashed potato, with some shreds of chopped up lettuce. Managed to eat about half of it. Then the price: £24.95! The meat would have cost about £1.50, so terrible value. I shall avoid all Green King venues in the future.

Friendly staff and really good value food and drink.

Shocking customer service. We visited a greene king establishment and enjoyed our meals( family of 7) as we were on holiday and it was a birthday. We paid and walked off into the town. Imagine our embarrassment when we were approached by a member of the team some 150- 200 yards away asking if we had paid! Obviously we had but we had paid for the wrong table. Other people were looking at us as it appeared we had walked out without payment. We were asked to go back and pay the £30 difference. We returned to the pub and was met by a rude manager asking for full payment. It was their mistake not ours! She said it would be “awkward” to pay the difference so would refund the card. If she would like to know what awkward is perhaps she should experience being stopped in the street and asked to return…..for £30!
I e mailed customer relations and got a generic e mail back stating that staff had been retrained in getting the table numbers right. Bet that was a long drawn out training session. I wasn’t happy with the response so suggested an area manager call. After numerous e mails chasing up the call a week later he calls. Seemed very apologetic about the whole farce and as gesture of goodwill woul send me a gift card. Unfortunately that’s where his interest in the matter stopped as four weeks later no card. Very very poor service from not only the crab inn at shanklin, but the customer relations team, the area manager and the regional manager as no call received from him. Come on Greene king, with the hospitality industry in problems across the country at least get the basics right. Sadly my faith in Greene king is lost.
Rip Greene king.

The staff are courteous, attentive and cheerful. The food is very good and real value for money. The beers are good too.
Unfortunately the pub itself is tired looking and the toilet facilities are dire.
GK needs to support their staff and provide a better environment for them, to do their jobs and to give patrons a more enjoyable surrounding.

The company had removed the widget from Belhaven Best cans, there is now no creamy head, the taste is different as is the colour. Nothing like the draught when previously it was very close. I will not be buying the cans again, whomever was in charge of the change needs sacked. I would say this is one of the worst changes to an established brand I have ever come across other than Guinness’s red Guinness

Be careful. They advertise drinks at £2.25 then charge £3.49.

The £3.49 price does not appear on their menu anywhere, or on their website.

Apparently if you use a Blue Light Card they bump the prices up. Very strange.