Ohms Avaliações 10.067

Very pleased so far with the efficient and friendly customer service and ease of change from previous supplier. No complaints with prompt and helpful staff.

I had been with this company for almost two and years. When I moved to them I told them that I had a smart meter installed by the my previous supplier. They said that there company was not compatible with the smart meter and that they would install new smart meters for gas and electric.
Time passes and nothing. Every time I contacted them it was “we are not currently installing in your area “
A man from the company would come every three to four months and take a reading.
Now I wasn’t happy allowing anyone him in my home and felt quite uncomfortable about it.
My previous supplier got the readings automatically.

According to Green Network records say that I never made a request for a smart meters to be installed in my home.This totally untrue.

Then came COVID-19.
My husband was self isolating for health reasons. We could not let anyone in our home as it would be a serious risk.
I decided that I had waited almost two and half years and nothing was coming from this company so I moved to a new supplier.

I moved to the new supplier and just over two weeks I received my bill. Green Network said that I didn’t give them a months notice.
I explained to them the reason I left was because they didn’t fulfilled there comments to install smart meters.
I explained that my husband was isolating from COVID-19 and no one should come in to our home.

I then started getting demand notice to pay my bill. The first demand was for over £280. I was astonished as the monthly bill had been paid and in the summer I was always in credit. I stopped my bank to pay until things were clear and sorted out.
This all happened last July and August. I have emailed them so many times and they delayed answering for some time. But when they do reply my bill have dropped down £170 and then dropped down to £85 and because of slow to respond they were taking £10 off.

At present I am waiting for a response to the three emails and one phone call.
They are threatening me to pay up. If I don’t I am going to have extra charges put on my bill.
I would like people to be very aware when you have a issue with this company they say call them. But there is no point in calling them as they will not listen to you and as I said I have three emails and one phone call that they have not gotten back to me in response to my questions.

Extremely poor customer service. There demanding threats written in RED is so upsetting.
Be weary not to get involved with this company as they are not nice people.

Joining green network has been super easy and no fuss so far. The sign up instructions are easy to follow and the website where you leave your readings is super easy to navigate. Only been with them a day or two but so far so good!

The switch went through well. Everything they said would happen, did and on time. Customer service seems good.

So far so good. No problems with sending readings for both gas and electricity readings.

Very smooth transfer from present supply
Attractive rate and good support

I have just switched green energy suppliers and my new provider Green Network made the process simplicity itself. Their timely informative emails oiled the process. I changed to them as their prices were competitive. Their use of electronic recording for meter readings makes life easy.

Only problem we have Smart Meter and still have to send readings.

Easy transition from my old provider to Green network.. I’m now awaiting my £80 credit just for joining!
They have prepared me step by step with emails and processes.. img my the good customer care last

No issue so far easy to access bill on line

Straightforward change.
Clear instructions.

Easy changeover from my old supplier. DD set up quickly. All straightforward. No problems.

I was asked on 13th Jan for meter reads which I sent in. On the 18th Jan I was asked again for meter reads. I have tried to get in touch and did send them an email I hope everything is sorted now.

Just completed switch to Green Network Energy who are now providing my gas and electricity. Switching process was very straightforward. Kept informed of progress during switch by regular email communications - very happy with service to date.

Joining The Green Network Energy was so easy, informative and the company is very helpful and very communicative. Our combined energy bills compared to Eon will give us a good saving per month and hopefully a big saving come the end of the year. We switched via USwitch which was so easy and again helpful. Would highly reccomend everyone does this. Very seldom we get honest energuy providers these days who so and give what the promise. Our switch was super easy and The Grenn Network Energy Company guided us through it prompltly step by step and also have a great online service to which you can log onto and check how evrythings going. Extremely happy customers :)

All as expected

We have had no problems at all. It was a smooth switch and green network took care of every thing

Everything so far is going well with my switch, account created, emails from Green Network Energy. What I would like to see is confirmation emails when you submit your readings so you know that they have been submitted successfully.

No complaints so far. A smooth switch and request for meter readings took place without a problem.