Ohms Avaliações 10.067

The switch from my old company to Green Network energy was very smooth & painless & to top it off I’m making a big saving too.

All of the information was provided clearly and I was able to access my online portal relatively easily. The website was very easy to navigate even for me. I had only one concern and that was my bill date. I did not get asked what date would have been the most appropriate one for me.

I applied to Green Energy as their quotes were more favorable than others , Green Network organised everything and kept me informed during the transition period, the only thing I had to do was to give them my meters reading's. Well done.

The only energy company that hasn't ripped me off

Straightforward transfer from previous supplier with regular email updates.

My first direct debit was taken without being notified to me. If I hadn't been checking my statement this would have made me overdrawn and charged a fee by my bank.

Smooth changeover so far, good comms and they were able to take start reading from my smart meter.

Great value,seamless changeover from another provider, easy so far to deal with- admittedly no issues to have had any need for customer service so far. Happy to recommend

No hassle no fuss easiest switch ever and the best prices :)

Easy to join. Works well as expected.

GNE took our meter readings remotely for 7 months, then missed November, and then estimated December's without informing us. I'd never bothered to read the meters until now and couldn't take a manual reading from the gas meter through it being faulty, meanwhile they dropped our direct debit amount!!! Tried twice to phone them, gave up after 30 minutes, messaged them through the app and got a generic reply. Finally got through, customer service based in South Africa, polite enough but just as well have been a robot. Long story short, told them if not sorted by Friday then I'll change suppliers.....not holding my breathe.

Wrong bills for 12 months (from move in date), by wrong I mean £350 per month for single occupancy, wrong meter readings, ignored my complaints one after another and ignored my attempts to update the meter readings so that it wasn't the ridiculous estimates. At one point I had over £1000 in debt with my account and I had my heating switched off at the mains from October 2020 - now (Jan 2021) as I'm terrified of finally getting a response back that tells me 'yes, your bills were correct'.. My living room is 12 degrees. My latest response from them was to give a new reading and wait 3 months to work out the average and then count back.. 3 more months with you? No way. If I was, like my nan, a single pensioner living on their own with no support and no customer service I would be found dead, frozen in my living room by the bailiffs knocking down the door for the unpaid extortionate bills.. I am now seeing legal advice and switching as soon as possible. Also, in response to the reply I received to this review - this is yet another ticket closed on an issue that is still not fixed. I have had to send pictures again because the meter reading you have is still completely wrong.

EDITED: Awful, awful company. Lure you in with a great price (which you don’t get once you sign up). I’m supposed to pay a fixed £80 but it’s different every month. Today they took the £80 and another £250 as 2 direct debits, no explanation! I wish I’d stayed with my old company. I am having to contact green network every month, it’s very frustrating!! EDIT: GN have tried to have this review removed with trust pilot. They’ve not apologised for taking extra money out of my account - they actually sent me an overdue bill today when I’ve already paid them. More than once!!

I am very pleased with Green Network Energy. The system operated is simple, straight forward and easy to use. They contacted me when my monthly payments were too high and they reduced them accordingly.

Very helpful service from Tino today - I had lots of questions that required him to listen to a very lengthy explanation. He was able to resolve my issue quickly and to my satisfaction so I am happy

I have sent 5+ emails about a gas leak which caused a very high bill, I have had no response to my emails and I am now being asked for £600+. Despite not responding to any emails they are very happy to send lots threatening to send debt collectors round!

I suppose I was tempting fate when I made my last post, saying how pleased I was that, at last, it seemed the problem with my in-house display unit had been solved. For a few days it began working perfectly - until I posted the latest review last week. Since then it has steadfastly refused to connect to the smart meter, telling me that the connection has been lost. Naturally, I have tried a number of fixes, all to no avail. I am afraid that it is back to Valentin, my contact at GNE.

Having been a customer of green network for over a year never a problem until my electric meter stopped working . Contacted them via phone to be told we will get back to you within 7 days not a word .Contacted them via email to get a generic reply to say someone will be in touch within 5 working days not a word .This is going on now for 6 months still no solution found or contact from green network.Personally I would not recommend this company for any utility supply of any sort and will be moving away from them as soon as possible

Easy to use app would highly recommend.
Only negative ive found is that if you submit readings before they're due your account isn't billed until your quarterly bill.