Groundfloor Avaliações 

410
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I invested in their product last year and was told my funds would be available in August. That did not happen. They later admitted in writing that the information was wrong and my remaining money is s... Ver mais

Avaliado com 1 de um total de 5 estrelas

Technology is great. Lack of fees is great. Performance is horrendous. The number of loans I have sitting in default for 2,3,4 years is unreal. They clearly don’t do a good job underwriting or mon... Ver mais

Avaliado com 1 de um total de 5 estrelas

Do not open an IRA with this company. Once your funds are in, you are effectively trapped. They partner exclusively with a single custodian that monetizes every breath you take—quarterly administrat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Groundfloor provides an easy way to set up a diversified investment into various real estate properties. You can choose your level of risk from lower yielding A-rated projects and higher yields with B... Ver mais

Detalhes da empresa

  1. Investimento em propriedades
  2. também em
  3. Consultor Financeiro
  4. Empresa de Investimentos
  5. Serviço financeiro não-bancário
  6. Serviços de Investimentos
  7. Serviços Financeiros Alternativos

Escrito pela empresa

At Groundfloor, we believe investing should be open to everyone, not just the wealthy or well-connected. Since 2013, we’ve been helping everyday people put their money to work through short-term, real estate-backed investments that typically deliver around 10% annualized returns. We were the first company qualified by the SEC to offer direct real estate debt investments to both accredited and non-accredited investors. That means whether you are just starting out or have years of experience, you can invest with the same transparency and control. So far, more than 270,000 people have joined us, funding thousands of renovation and construction projects across the country. Along the way, we’ve been honored with awards like the Forbes Fintech 50 and a spot on the Inc. 5000 list six years in a row. Our mission is simple: remove barriers, create opportunity, and help you build wealth on your own terms.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

410 avaliações

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 76% das avaliações negativas

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1,8

Todas as avaliações

(410)

26 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Data-Backed Warning: 24% Default Rate and Principal Loss on Groundfloor LROs

I am writing this review after a full audit of my Groundfloor LRO activity from 2021 to 2026. My goal is to provide a factual account of my experience for anyone considering this platform as a "safe" real estate investment.

I made a total of 93 LRO investments across various states and credit grades (A–E). At the time of my investment, the platform’s marketing suggested low single-digit default rates and protected principal via sub-80% loan-to-value (LTV) ratios. My actual results have been the opposite:

24% Default Rate: Out of my 93 investments, nearly a quarter went into default. This occurred despite my attempts to diversify across different borrowers and geographic regions.

Persistent Unpaid Loans: Five years into this journey, 8 loans remain unpaid with no clear resolution in sight. These were originally marketed as short-term (6–18 month) obligations.

Misleading Valuations/LTVs: I recently received a final repayment on a loan that was y3 full years past its due date. Despite being marketed with a 70% LTV against the appraisal, I recovered only 50 cents on the dollar of my principal. For a 70% LTV loan to return a 50% loss, the original appraisal provided to investors appears, in my view, to have been fundamentally disconnected from the property's actual market value.

Net Performance: While most loans were eventually repaid, many involved varying losses of principal. When factoring in these losses and the years of frozen liquidity, the risk-adjusted return has been significantly worse than a standard high-yield savings account or a total market index fund.

In my experience, the "protection" advertised through appraisals and LTVs did not manifest in the actual recovery process. I am sharing this so other investors can understand the high probability of principal loss and the potential for capital to be locked up for half a decade. Approach with extreme caution.

Final comment: They don't get one star because in my early years with Groundfloor, I also invested in 12 of their 1-yr Notes and these were all repaid on time and as advertised. It was the poor investment results from the LROs that made me give up on Groundfloor as an investing option.

As an edit based on Groundfloor's response to my post, their comment is misleading. 24% of the totality of LRO's I invested in went into default. Some were eventually paid back at a loss. The percent in default stands today at 100% and it's been 100% in default for quite some time. Yes, I stopped investing in LROs years ago when I realized significant loss was almost certain. Now, I don't really anticipate seeing much if any of the principle returned. Loss of principle is a risk in any investment. That's what I experienced and simply sharing the data about my Groundfloor investing experience. Groundfloor gets paid their slice upfront and it's hard to say what, if anything, motivates them to recover defaulted loans but protecting customer investments does not appear to be a priority. Groundfloor, for me, has just been a stupendously poor investment choice and the chance that I would invest more money in anything this company offers is 0%.

6 de março de 2026
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Mark — we’d appreciate the opportunity to review your account with you. Based on what you’ve shared, it appears you may have reduced your LRO investments. When LRO investment activity decreases or stops, the proportion of defaulted assets in a portfolio can increase over time, as no new LROs are added to offset that exposure. At times, defaulted LROs may result in a principal loss; however, our focus remains on protecting investor capital and managing the time to resolution. Please reach out to support@groundfloor.us at your earliest convenience, and a member of our team will be happy to walk through your account and answer any questions.

Avaliado com 2 de um total de 5 estrelas

BUYER BEWARE

BUYER BEWARE. Don't plan on getting all your money out. Many loans go to default and drag on for years. Only invest money you can afford to lose.

4 de março de 2026
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi James — we’d like the opportunity to review your account with you and discuss the foreclosure and default process. Judicial states can take significantly more time, but our team remains focused on protecting investor capital and managing the time to resolution.
A member of our team will be reaching out shortly to walk through your account and answer any questions you may have.

Avaliado com 2 de um total de 5 estrelas

Default

Many loans are in default. May never recoup full investment.

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

We would welcome the opportunity to discuss your account with you directly. While loan defaults can occur, please note that interest continues to accrue during that time in accordance with the loan terms. To ensure we can address your specific situation thoroughly and provide accurate information, please contact us at support@groundfloor.us at your earliest convenience. We look forward to assisting you.

Avaliado com 1 de um total de 5 estrelas

Company is a scam

Company is a scam! They finance loans and crowd fund for the probable default! Flat out legally taking the investors money invested! Have lost thousands so far, will be losing much more!

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Kevin-- Groundfloor is a fully regulated company with strict security measures in place to protect our clients and their accounts — we are not a scam. A member of our team has recently reached out via email and is eager to speak with you directly about your account and your specific situation at your earliest convenience. We value the opportunity to understand your experience and feedback in detail and address any concerns promptly.

Avaliado com 1 de um total de 5 estrelas

Scam Company NOW

This company has regrettably transformed into a fraudulent operation. Approximately three years ago, they were transparent; however, they have since redesigned their website to conceal information from customers. Their legal representatives have proven incapable of resolving the issues. Surprisingly, the investments Groundfloor has made in properties are being sold without repaying Groundfloor. While individuals may choose to risk their money, I am currently experiencing a 35% loss on my investment with them.

12 de outubro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Sam — Groundfloor is a fully regulated and legitimate platform, and we take any allegations of misconduct very seriously. Our recent redesign was informed by extensive client feedback, though we recognize that individual experiences may vary. We encourage you to contact support@groundfloor.us as quickly as possible so that a member of our team can review your account in detail and address your concerns directly.

Avaliado com 5 de um total de 5 estrelas

Pls look for Andy Levison. I was looking for funding to develop my…

In Groundfloor. Look for Andy Levison. I was looking for funding to develop my properties and possibly buy new houses for tear down for reconstruction. I reached out to so many lenders but were frustrated with their high level of documentation and requirements. I went online to research about lenders that are willing to bypass bureaucratic processes and approve funding for my projects. I came across Groundfloor and was introduced to Andy Levison. He is such an amazing man and most importantly was deeply committed in ensuring that that l get funded even when l had issues in pulling my credit from credit agencies he believed in me until we closed on the contract and get funded for $1.2m. That was my first transaction with Groundfloor. I also have closed a second transaction of $659,000 and about closing the 3rd transaction of $1.3m. I am really grateful to Groundfloor especially Andy Levison and his team that believes in me despite challenges. I strongly recommend Andy Levison when dealing with Groundfloor. He will never give up on you.

6 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They don't pay out from bad…

They don't pay out from bad investments, pay pennies on the dollar, don't respond to emails, lost a ton of money with these guys. Buyer be aware! They invest in high risk RE developers.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Matt – we want to understand your specific situation and get this resolved for you as soon as possible. Please schedule a time to speak with a member of our team at your earliest convenience: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-09

We’re ready to address any questions or provide the clarification you need. Looking forward to connecting with you soon!

Avaliado com 5 de um total de 5 estrelas

I am impressed

I haven't seen anything bad like some of these reviews, although I am not investing $100k, I am investing between $3,000 and $5,000 this year on Groundfloor. So if I can get 7%-9% returns that's good enough for me, obviously this is an investment and it might not yield high results (let's be real). I have also experienced this on Stash, Arrived and other products claiming high yields, just make sure your investments are diversified people.

The customer service has been great as I've had multiple emails from the customer service team. I was also invited to a company webinar to learn more (nice touch).

And lastly, I love the design, it feels very modern and I like the app.

4 de setembro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

We're glad to hear you're enjoying the experience—thank you for the great feedback! Don’t forget to take advantage of our referral program: you and a friend will each receive $50 when they make their first $100 investment. It’s a great way to share the value—spread the word!

Avaliado com 1 de um total de 5 estrelas

This app is a total 100% scam

This app is a total 100% scam. I've been trying to get my money out for 2 years! Complete scam. Do not invest or use this app!

23 de agosto de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi James — Groundfloor is absolutely not a scam. Based on what you've described, it sounds like your funds are currently invested and classified as “Money at Work.” For a detailed review of your account, please contact us at support@groundfloor.us
. Our team will be happy to assist you.

Avaliado com 1 de um total de 5 estrelas

Not a great investment product BEWARE

First thing I will point out is that, when you deposit money in your account it gets invested IMMEDIATELY into loans. They don't really warn you about this but it caught me by surprise. I figured I would deposit funds into my account first and then decide how to utilize it at my own pace. I put $100,000 into the Auto Investor product and got about 10% returns in the first couple months pay back on several loans. After about a year, I noticed the paybacks stopped and upon checking, about 20% of the loans are in default. That's quite a high rate and indicates that the loans are rather poor quality. I guess since it's not Groundfloor's own money, they are potentially more willing to underwrite higher risk loans. After all, they make money originating loans and not on interest. It's been about 2 years now and I've collected about $4,000 in interest but have $20,000 stuck in bad loans... so overall net NEGATIVE $16,000 with no idea when those loans will be repaid. At this point, I rather get my money back even if I don't get paid any interest on that $20,000 that was invested. NOT RECOMMENDED.

22 de agosto de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Dwayne — We’d appreciate the opportunity to review your account with you directly. Our team follows strict underwriting guidelines, which have remained consistent—even during the period you referenced when returns were around 10% in the initial months. Please feel free to contact us at support@groundfloor.us, and we’ll be glad to assist.

Avaliado com 2 de um total de 5 estrelas

TOO MUCH HASSLE / NOT ENOUGH RETURN

I started investing with Groundfloor in 2021 and returns have been very underwhelming. Despite advertising that investors can get 10+ percent returns, my actual returns have been MUCH less that that - probably on the order of ~5 percent. I felt I could have done better with much less hassle simply putting the funds in a high yield money market account. As others have mentioned, way too many of their properties go into default and foreclosure (how is Groundfloor screening these borrowers?), meaning that the investor doesn't even receive all their invested capital back and to add insult - has to wait multiple YEARS in some cases beyond the projected payout date to get anything back. The cruel reality of investing in this platform is that even when you select good properties, in many cases you don't get to enjoy receiving the 10+ percent interest for the entire projected timeframe of the loan because the successful borrowers tend to finish their rehab projects and pay off the loan early - meaning as an investor you have to go and try to find another property to get a 10 percent return. Over time you your portfolio gets overweighted with dogs in default and foreclosure. In the past on multiple occasions I have tried to reach out to Groundfloor to get clarification / resolution to these issues but I have found their responses vague and unhelpful. I'm currently unwinding my positions with Groundfloor - which will probably take a couple more years :(

20 de agosto de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Roy – we'd appreciate the opportunity to review your account with you and walk through your overall returns. We’d like to help clarify how your current performance compares to broader portfolio trends and successful outcomes across our platform.

Before drawing conclusions about defaults, we also recommend reviewing our latest Asset Management update, which offers a high-level overview of portfolio performance:
🔗 July 2025 Asset Management Update

Please don’t hesitate to reach out to us at support@groundfloor.us
— we’d be happy to conduct a full account review and address any concerns directly.

– The Groundfloor Team

Avaliado com 4 de um total de 5 estrelas

I made a $1000.00 investment for my…

I made a $1000.00 investment for my spouse during a promotion. Both of our accounts were credited the $200.00 referal bonuses. It took 60 days, and the bonuses must be reinvested. That was clearly stated. I had questions, and had return calls sheduled with Eric. He called at the time requested and provided clear and thorough answers. I would suggest placing your funds in Groundfloor's flywheel program.

22 de julho de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Thank you for your feedback, James. We’re thrilled to hear you’re enjoying the Flywheel and that our team delivered for you. We’d love to learn what a five-star experience would have looked like in your eyes. Feel free to share your thoughts with us anytime at support@groundfloor.us.

Avaliado com 1 de um total de 5 estrelas

Groundfloor is a complete scam

Groundfloor is a complete scam, I invested money in February 2025. I started earning small amounts right away $1-$20 so I continued on investing monthly. Then I noticed that my account balance never went up. According to Groundfloor I had earned $193, but I couldn’t find that money anywhere in my account. It was almost impossible to get in touch with them, but when I did they told me it was a glitch, they are fixing it and I had earned only $5. I believed them and left my money in. Now it’s months later and Groundfloor has told me that I have earned more than $500, but once again it’s not reflected in my account. And now I want to withdraw my investment but they will not let me until some magical day in the future, a date they don’t know. I want my money and I want them shut down.

24 de julho de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Angie – Based on what you’ve shared, it sounds like you’ve invested in our Flywheel flagship product and have auto-reinvestments enabled. If that’s the case, your repayments include both principal and interest. We’d appreciate the opportunity to review your account with you and walk through the details. Feel free to reach out to us at support@groundfloor.us or schedule a time to connect here: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08

Avaliado com 1 de um total de 5 estrelas

Not worth the hype

Not worth the hype , The pay is absolutely poor, View the use instead of given at the top

27 de junho de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Alice – We’d appreciate the opportunity to learn more about your feedback. Please don’t hesitate to contact us at support@groundfloor.us or schedule a time to speak with us at your convenience: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 1 de um total de 5 estrelas

A full 85% of my remaining LRO…

A full 85% of my remaining LRO investments are in foreclosure or multiple extensions beyond a year.
They seem to be doing this to make it appear the loan default rate is far lower than it actually is.
Run, run, run from any investment with Groundfloor.

20 de junho de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Mark– We’d welcome the opportunity to review your account with you.

Generally, foreclosures and extensions can occur because Groundfloor carefully weighs the time and cost implications of default. Our Asset Management team is consistently focused on achieving the best possible outcome for investors—working to maximize both returns and timing on every opportunity.

Please feel free to contact us at support@groundfloor.us or schedule a call with a member of our team to review your account in detail: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 1 de um total de 5 estrelas

After a nice roll

After a nice roll, my last three LROs have been in default for more than two years, FINALLY went to foreclosure, no updates since February. Investor has them on the market but too high given their unfinished or still shell conditions. Patience is running thin. Yes, I understood it was risky, but there seems to be a passive at best approach by the asset management team to bring this to a conclusion.

16 de maio de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Mark– We’d welcome the opportunity to review your account with you.

Groundfloor carefully weighs the time and cost implications of default. Our Asset Management team is consistently focused on achieving the best possible outcome for investors—working to maximize both returns and timing on every opportunity.

Please feel free to contact us at support@groundfloor.us or schedule a call with a member of our team to review your account in detail: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 1 de um total de 5 estrelas

Very disappointed with this company

Very disappointed with this company. Terrible customer service. Its all fluff they claim you will earn 9-14% on your investment. I realize all investment carries a risk, however other investments you can pull your money out if it's not performing.
I have earned 1.37% on my $1000.00 that's been repaid. I imagine I will be waiting up to 3 yrs to fully withdraw my investment. I am very grateful I didn't invest more.
Avoid Groundfloor.

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Dylan – We’d appreciate the opportunity to review your account with you directly.

Based on the information provided, it appears you’ve invested in the Flywheel Portfolio, which targets a 9% annualized return. The underlying loans have terms ranging from 6 to 24 months, so early repayments may result in lower interest earned. That said, we typically see a higher volume of repayments around the 12-month mark.

Feel free to reach out to us at support@groundfloor.us or schedule time with a member of our team at your convenience: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 2 de um total de 5 estrelas

If you want to invest in groundfloor…

Update 8/23/25: Groundfloor - thank you for responding to my review - almost 8 months later. You asked how I reach the conclusion that Groundfloor loans are high risk, while I thought it obvious based on my initial review, I'm happy to clarify:

Of my Groundfloor loans that are closed/completed:
Only 1/3 of loans performed as advertised. 2/3 of closed loans either were extended with significantly lower return, or defaulted with losses.
To put it in perspective- of the total closed loans, expected/advertised interest was 10.8%, but the actual return is 6.6% (note this is lower than when I did the initial review as a result of more losses coming in).
Of the remaining open loans, worth 23% of the total funds I transferred to and invested with groundfloor, 100% (that is ONE-HUNDRED PERCENT) are in default, they are between 1 to 5+ years past expected/advertised maturity date. And when they finally are closed out, most are closed out with losses (= negative earnings).
Finally I have no control over this process, 5 years past maturity and Im still waiting for loans to be closed out.

All in all, this equals high risk in my book. Hence why I referred to Groundfloor loans as High Risk.

Below is my initial review.

If you want to invest in groundfloor the following may be helpful for you to know and be aware of:

1. Arm yourself with lots of patience, your money will not be returned to you when originally expected. A large percentage of loans are delayed or enter default, and YEARS after original maturity date - many loans are still not settled/paid out (if they are paid out at all).
2. Understand that - despite being backed by real estate - these are high risk investments, any loan promising 10%+, carries high risk of default.
3. Expect that the total return will be far less than expected. This is due to the many loans entering delays and defaults. Out of my 1340 loans which have been repaid/settled to date, the expected rate of return was 10.8%, BUT actual rate is 7.4%. This does not reflect the 166 loans still outstanding, which are almost all in default and years past maturity date. When all loans are settled/repaid - years from now, i expect the actual rate to be significantly less than the 7.4%. I figure I will be lucky to breakeven. And that does not reflect inflation or opportunity costs.
4. My personal time horizon: I began investing in groundfloor in 2019, I used the automated investment features. In 2023 I stopped reinvesting and began pulling my money out as it became available. I expect it will be years before last 166 loans are settled. The longest loan in default so far is about 5 years past expected maturity date.
5. All in all, Groundfloor is not for me. It sounded good, I originally thought my principal would be relatively safe as it was backed by real-estate, but despite the rather small loans sizes and diversification- that is not the case. The current realized returns (and I don't even know the impact of all the remaining defaulted loans yet) are not worth the hassle, the inflation hits, the lost opportunity costs, the years of delay, or lack of control over my funds. I find I am making better diversified investments with MUCH better and safer total returns, within my regular brokerage account. Groundfloor was an experiment, one I will not repeat.

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Char – We’d like the chance to better understand your feedback.

While all investments carry some level of risk, you mentioned experiencing high risk, and we’re interested in how you’re evaluating that. Since you’ve been investing with us since 2019, it’s important to consider that we’ve originated thousands of loans over the past six years. Depending on how many you've invested in, your default rate could be relative to your portfolio size.

For loans that do default, our Asset Management team is actively focused on recovering the highest possible value for investors—always weighing both return potential and timing to drive the best outcome.

Feel free to reach out to us at support@groundfloor.us or schedule a time to speak with a member of our team: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 1 de um total de 5 estrelas

Stay away from this company

Stay away from this company, it is almost impossible to make a profit on your investment with Groundfloor. They will lure you to keep adding money just to frustrate you when it is time to withdraw and eventually steal it .i have noted a substitute comp high up on my display pic with a profitable high return experience.i hope this review helps someone

13 de janeiro de 2025
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Grace – You've made some bold and inaccurate claims, including that it’s impossible to make a profit and that funds can be stolen. These statements are simply not true.

Our team is here to support clients who choose to invest with Groundfloor, but we do not lure anyone into investing. Participation is entirely voluntary, and our track record speaks for itself.

You’re welcome to reach out to our team at support@groundfloor.us to discuss your account, but we take accusations like this seriously and do not believe they reflect the reality of our platform or the products we offer.

Avaliado com 5 de um total de 5 estrelas

easy to set up and make some $$$

easy to set up and it will take a little bit to understand BUT I spend $100 and the system spread my money around and I actually made a few $$ already. Great App and company

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi James - thank you for the wonderful write up! Feel free to tell your friends and take advantage of our referral program. $50 each for you and a friend, for their 1st $100 invested. Thank you for investing with Groundfloor!

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