Groundfloor Avaliações 

410
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I invested in their product last year and was told my funds would be available in August. That did not happen. They later admitted in writing that the information was wrong and my remaining money is s... Ver mais

Avaliado com 1 de um total de 5 estrelas

Technology is great. Lack of fees is great. Performance is horrendous. The number of loans I have sitting in default for 2,3,4 years is unreal. They clearly don’t do a good job underwriting or mon... Ver mais

Avaliado com 1 de um total de 5 estrelas

Do not open an IRA with this company. Once your funds are in, you are effectively trapped. They partner exclusively with a single custodian that monetizes every breath you take—quarterly administrat... Ver mais

Avaliado com 5 de um total de 5 estrelas

Groundfloor provides an easy way to set up a diversified investment into various real estate properties. You can choose your level of risk from lower yielding A-rated projects and higher yields with B... Ver mais

Detalhes da empresa

  1. Investimento em propriedades
  2. também em
  3. Consultor Financeiro
  4. Empresa de Investimentos
  5. Serviço financeiro não-bancário
  6. Serviços de Investimentos
  7. Serviços Financeiros Alternativos

Escrito pela empresa

At Groundfloor, we believe investing should be open to everyone, not just the wealthy or well-connected. Since 2013, we’ve been helping everyday people put their money to work through short-term, real estate-backed investments that typically deliver around 10% annualized returns. We were the first company qualified by the SEC to offer direct real estate debt investments to both accredited and non-accredited investors. That means whether you are just starting out or have years of experience, you can invest with the same transparency and control. So far, more than 270,000 people have joined us, funding thousands of renovation and construction projects across the country. Along the way, we’ve been honored with awards like the Forbes Fintech 50 and a spot on the Inc. 5000 list six years in a row. Our mission is simple: remove barriers, create opportunity, and help you build wealth on your own terms.


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(410)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Experienced investor looking for easy returns!

With many investment vehicles spread out amongst other platforms and several years of experience in real estate, I will say Groundfloor is one of the most hands off and carefree ways of investing in real estate.

It’s incredibly easy to follow and allows for picking and choosing each investment or simply picking a large lot of properties for speed and simplicity. The properties can be researched for their potential by looking up their location and condition. There's no mystery to the investment.

Since Groundfloor opened the Cash Advance investment vehicles to all investors, things have really gotten impressive. Most of my investments go to the Cash Advances and Labs. It's a steady and predictable cash flow. It doesn't have as big of a return as the LRO's, but they are consistent and regular.

Most properties are rated from A to D as a safety rating for repayment. Each rating varies in interest rate for an investor’s return based on the risk level. So, it’s not difficult to pick the safer options. If an investor chooses to be hands off, they can pick the new Flywheel platform that makes their deposits distributed equally among all properties to ensure a more stable return average without having to pick each investment. This method also spreads out risk and is perhaps the safest option, in my opinion.

In the several Defaults I've had, only 1 property ended up being a financial loss. Just 1. The others were actual gains even after the Foreclosures because the loans are still earning interest during this timeframe AND because the loans are for LESS than the value of the properties. So, when they get sold or auctioned, they tend to bring in enough to repay the loans, in my cases. Think about that, even the Defaults bring in a profit. This is incredibly simple. I can't understand how there's anyone complaining about their experience. Someone else is doing all the work, investors are just loaning the money.

After several years on Groundfloor, I have to say it’s one of my favorite investment vehicles. Remember, this is Real Estate. It's a large and slow-moving machine. You have to be patient and accept that these properties take months, and years sometimes, to flip or foreclose. You MUST understand that. The upside to this is safety. RE tends to be a safer investment than more liquid options like stocks or crypto, in my opinion. Slow and Steady wins the race. This is investing. We have to understand that.

6 de outubro de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Papi – Thank you for your thoughtful feedback. Since your review, we’ve made significant improvements to our Customer Support team to better serve our investors. If you haven’t already, feel free to reach out to us at support@groundfloor.us with any questions or needs.

We hope the progress we’ve made earns the opportunity to turn your 4-star review into a 5-star experience.

Avaliado com 1 de um total de 5 estrelas

I am a real estate investor of about 20…

I am a real estate investor of about 20 years - in single family properties. I decided to dip my toe in with Groundfloor - a crowd funding format to fund single family home rehabs / flips across the country, during one of the largest run-ups in home pricing in history (2022). This means flipping should be a no brainer when prices are continually rising.

I invested in 6 properties. One (1) paid off and I earned my 10% annual return rate. 5 are in default with no viable means of recovery for Groundfloor. I am expecting maybe 50 cents on the dollar (lose half my investment) after the foreclosure and resale process finally concludes 3 years later after my initial investment - so add "lost opportunity" on top of the 50% loss and it's probably closer to a 70% loss in this investment environment.

This company is a joke. DO NOT waste your money on them.

20 de setembro de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Bear – All investments carry a degree of risk, and diversification plays a key role in managing that risk. Over the past 10+ years, we’ve made thousands of loans available to investors, and while defaults can occur, they represent only a portion of the broader investment landscape.

You mentioned investing in six loans, and we encourage all investors to carefully consider their risk tolerance and diversify accordingly to support long-term success.

When defaults do happen, our Asset Management team is fully engaged in pursuing the best possible outcome—maximizing recovery and balancing return potential with timing.

If you’d like to review your account or discuss further, feel free to contact us at support@groundfloor.us or schedule time with a member of our team: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 5 de um total de 5 estrelas

Great way to invest

Great way to invest

2 de setembro de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Darious- thank you for the wonderful write up! Feel free to tell your friends and take advantage of our referral program. $50 each for you and a friend, for their 1st $100 invested. Thank you for investing with Groundfloor!

Avaliado com 5 de um total de 5 estrelas

Good and fun to use scary at times

Good and fun to use scary at times

11 de setembro de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Cathy- thank you for the wonderful write up! Feel free to tell your friends and take advantage of our referral program. $50 each for you and a friend, for their 1st $100 invested. Thank you for investing with Groundfloor!

Avaliado com 1 de um total de 5 estrelas

You cannot link a new bank card to your…

You cannot link a new bank card to your account. I had to replace my card that I used to open the account, Now I cannot link a new card to my ground for account.

15 de agosto de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Shawn – Since your review, we’ve made several enhancements to our process, and we’d appreciate the opportunity to walk through your account and discuss your available options.

Feel free to reach out to us at support@groundfloor.us or schedule time with a member of our team: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

We hope these improvements help deliver the kind of experience that earns a 5-star review.

Avaliado com 1 de um total de 5 estrelas

Not sure if this company can be trusted…

Not sure if this company can be trusted with your investment. 3 property i invested went to default and noone knows when i can get my investment back. the money was invested for6-9 months and it has been 2 years! very unhappy

16 de julho de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Mai – We’d appreciate the opportunity to review your account with you directly.

When defaults occur, our Asset Management team is fully committed to securing the best possible outcome—focused on maximizing recovery while carefully balancing return potential and timing.

Please don’t hesitate to contact us at support@groundfloor.us or schedule a time to speak with a member of our team: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 5 de um total de 5 estrelas

New and exciting

The site is easy to use, it provides a wealth of information. I love the projection tool. I also like having everything available in one spot .

21 de junho de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Hope- thank you for the wonderful write up! Feel free to tell your friends and take advantage of our referral program. $50 each for you and a friend, for their 1st $100 invested. Thank you for investing with Groundfloor!

Avaliado com 2 de um total de 5 estrelas

Platform experience has gone downhill

I have been an investor on this platform since 2019. The experience and customer service was great in the first couple of years but it has gone downhill since then. All of my LRO investments have been in default status for months, and some for years. Now it appears they are holding investor funds even on investments that have been completed. The property backing this particular investment (construction equity deal) was sold over a month ago and yet they still have not disbursed the funds back to the investors.

Expectation:
"You will receive a one-time payment of your earnings directly into your Groundfloor account upon liquidation of the asset"
Reality:
It has been over a month since the property was sold and still no return of principal or earnings.

Expectation:
"Monthly emails will be sent to update investors on relevant metrics related to your investment, similar to our investor updates."
Reality:
Not a single update was sent to investors during the entire 14-month duration of the project, which by the way was twice as long as they originally projected, which cuts the projected IRR in half.

I would not be posting this review if Groundfloor would just communicate with the investors on what is going on. I am hopeful this can get resolved soon.

9 de maio de 2024
Avaliação não solicitada
logotipo da Groundfloor

Resposta da Groundfloor

Hi Phillip – Since your feedback, we’ve made several key enhancements across our teams to improve the overall investor experience.

Our Customer Service team has rolled out updates aimed at delivering faster, more effective support. Our Platform Operations team has implemented a formal service level for investor updates, and our Product team has made multiple improvements to reporting for greater clarity and insight.

We’d appreciate the opportunity to share these updates with you directly and hear your feedback—as we strive to turn your review into a 5-star experience. Feel free to reach out to support@groundfloor.us or schedule time with a member of our team: https://calendly.com/d/crf2-dk7-kr2/new-meeting?month=2025-08.

Avaliado com 5 de um total de 5 estrelas

One of the best experiences that I…

One of the best experiences that I expected for my retirement. I would definitely recommend this company to get your retirement started and to contribute to your future and years to come. Please go over and sign up and contribute to your retirement and your future because your fellow government won't do that with only social security only.

8 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware of this lender there will string…

Beware of this lender there will string you along make you lose your money by declining your loan at the eleventh hour. We had two great deals both tri-plex and the underwriter would not approve with original terms. Our numbers worked the properties were permitted, zoned, and had suitable comps. I truly believe someone at ground wanted our deals for themselves and block us from getting them, so they or a colleague can get it; which I am learning is not so far fetch in this industry.

1 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

1 out 10 worked

I have about 30 investments with Groundfloor. All bought between 12/21 and 7/22. I looked at the top ten today. 6 are in foreclosure. 2 are in default. 1 has exit strategies being discussed. 1, only 1, was completed. This business strategy never delivered. I suggest you look elsewhere.

5 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

RUN AWAY FROM THIS LENDER

RUN AWAY FROM THIS LENDER! They are liars and predatory lenders. I had completed 3 successful projects with them and was working on a 4th. I reached out inquiring on expanding my scope of work and refinancing my deal. They said they would be glad to do it but wanted an additional $120,000 from me. I told them that was ridiculous and I would continue with my original project. They then refused to issue my draw request for work that was already completed, tried to force me to refinance, when I refused they chose to ignore me for a month whilst daily interest continued to accrue. They are scammers. Do not trust them!

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Relax

Relax, it's a debt position.

Many of the complaints I see on here are due to late payment and extended loan status. Extended loans have been the most lucrative section of my overall Groundfloor portfolio. If the borrower has my money, they're on the clock, I'm getting paid.

I've seen some people mention REITS, however being that those are often equity investments, they are often far riskier. The reason people feel more comfortable with them is because real estate lending is something new with regards to retail investors being able to participate. The risk here is far less than in many other RE investment vehicles.

Check any publicly traded REIT's performance over the past 365 days from my review date. You'll find that most of them are down well over 8% on the year, and that's after a monthlong bull run in the sector.

I made 9.3% in 2023 on Groundfloor. The key is to DIVERSIFY into as many loans as possible. They make it very easy to do so with $10 minimums per loan on their desktop site, and $1 minimums per loan on their mobile app "Groundfloor Investor"

Their auto investor account on mobile is great for someone who wants completely passive income and maximum diversification.

16 de dezembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Limited communication

Your customer service reps are friendly but any level above that is non responsive. My mistake to have invested $1000 on one project. It was initially supposed to be a 4 month payout but It’s been 11 months and property was almost in foreclosure once and now possibly again. Other than that information from the CSR, no one from Groundfloor will provide any further details.
In addition, there is limited communication on the website. One CSR suggested I spread out my risk going forward. This is also what I suggest to anyone planning to invest with this type of platform.

12 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

What a crap platform



What a crap platform. They don’t properly vet their borrowers, and the lenders (you) end up on the hook. The “reasons” for not getting your money back vary, but they are all along the lines of, “My dog ate my homework.”

Here are some examples on deals where I've been waiting on getting my money back, some as much as three years old.

"This asset is REO and listed for sale. A price improvement will be processed this week. One offer received to date but it was too low."

"Borrower had documents to execute DIL paperwork. claims he doesn't have the funds to complete them all together. Working on solutions. "

Every week, it's some sort of nonsense.

The bottom line: It doesn't seem like they really vet their borrowers the way they imply.

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great investments - Know your risk

This is a great tool to use for getting into real estate in a few different forms. As with any real estate investment the higher the risk the higher potential return. The GF Notes are a great place to start if you want to get in with some guardrails on your investment. The LORs have more risk and the timeline on them can be cut short or extended. I have experienced a bit of it all. I invest in both the LROs and Notes.
I would only remind you, that you are investing in real estate lending and that there are risks with this form of investing. If you cant lose the money don’t invest, keep it in a savings account. Don’t put all your money in one investment, spread the risk so you can mitigate any catastrophic losses.

18 de julho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wouldn’t recommend this platform until fundamental changes made.

The problem with the Groundfloor experience is twofold.. 1. Groundfloor hardly loses, hence there is no shared risk and secondly, the ratings on the loans are opaque. What is a B rating?. What are all the factors?. All my loans in default, all of them were rated B (less risky) while most of my loans that repaid were rated C or D. How is that possible?. Also as a few people have noted, too many loans in default, almost no effort to foreclose, too many loans that defaulted were by investors with no skin in game yet were rated a B. Too many loans extended. Even for a person who can tolerate risk, the reward is not sufficient for risk involved. I wouldn’t recommend this platform until they make fundamental changes on how they rate loans and are more aggressive with their borrowers.

10 de julho de 2023
Avaliação não solicitada

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