Groupia Avaliações 507

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tom was absolutely brilliant and so helpful! He made the whole booking process really easy for me. He always responded to my questions straight away and was quick to help whenever I got stuck with any... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Benj was great! I had a LOT of changes to my original request. Bebj and his colleagues were just so helpful and nothing was a problem. Really grateful to them.

Avaliado com 5 de um total de 5 estrelas

Luke has made the booking very easy and quick , any accommodations needed were sorted in a prompt manner and was helpful with any other questions I had. Here’s hoping the rest of the booking is a smoo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tom from Gohen came back with a quote in less that 24hrs. He planned an itinerary which incorporated all the activities I wanted and 2nights accommodation for under the budget I gave. This has been th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Organização de Eventos e Cerimonial
  2. Empresa de Organização de Eventos
  3. Planejador de eventos
  4. Operador de turismo

Sobre Groupia

Escrito pela empresa

Group travel made easy.

Groupia are the UK's go-to group travel specialists having sent over 700,000 people off on memorable trips away since 2002.

We organise events in the UK, Europe, and the USA including stag parties, hen weekends, corporate events, golf trips, and more.

Our brands include:

• Groupia (Group Travel)
• GroupiaGolf (Golf Trips)
• GoHen (Hen Parties)
• StagWeb (Stag Parties)
• Company Away Days (Team Building)
• Groupia School Trips (School Trips)

We’re ABTOT-bonded which means you’re protected.

Send us a free enquiry through one of our websites today or give us a call on 01225 474200 (Monday-Friday 8.30-17.30) to get the ball rolling on that next big group trip.

Informações de contato

  • 213 London Road East, Batheaston, BA1 7NB, Bath, Reino Unido

  • groupia.com

4,6

Excelente

O TrustScore é 4.5 de um total de 5

507 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lucy was very helpful in planning our…

Lucy was very helpful in planning our weekend and answered any queries promptly.

29 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Steve!

Thank you so much for leaving a 5-star review for Lucy! ⭐

We'll pass it over to her and can't wait to hear back from you! 😎

Hope you have an amazing rest of the week! 🤗

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

They are on the ball

They are on the ball , very efficient

28 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Geraint!

Thank you so much for the 5 stars! 🤩

We really appreciate them and hope to see you back again soon for your next big celebration! 🎉

Hope you have a fantastic week ahead! 😎

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very friendly and helpful especially when discussing quotes and next steps in the planning stage. Great company to use and Simon was very quick at responding. He helped a lot with clarifying information. Great company to use, would recommend them.

28 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Yasmin!

Thank you so much for the 5-star review and recommendation! ⭐

We'll pass them over to Simon and can't wait to see you back again soon! 🥳

Hope you have an amazing rest of the week! 🤗

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Very quick at replying….easy to work…

Very quick at replying….easy to work with 👍👍

23 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey there!

Thank you for the 5-star review! 🤩

We really appreciate it and hope to see you back again soon so we can organise your next PARTY! 🎉 🤗

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Brilliant Customer Service

Lucy was so helpful and knowledgeable and she was so lovely answering all our questions and offering her expertise. Thank you!

20 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Emma!

Thank you so much for leaving Lucy a 5-star review! ⭐

We'll make sure to pass it over to her and can't wait to see you back again soon for your next round of party! 🥳

The Groupia Team


Avaliado com 5 de um total de 5 estrelas

Great service

It was easy to book the quote was super quick and very affordable and the lady who helped us was very helpful

11 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Leanne!

Thank you so much for the 5-star review! 🤗

We're happy to hear that you've enjoyed using our services! 🥰

Give us a shout if you have any questions - our teams are always ready to help! 😊

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Takes the stress out of hen parties

I like the fact that the hens can go individually and pay for their part instead of me having to chase them.

7 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Sarah!

Thank you so much for the 5 stars! ⭐

We value your feedback and are glad you like our individual payments feature!😊

We hope you have a fantastic rest of the week! 🥰

The Groupia Team 🥂

Avaliado com 5 de um total de 5 estrelas

Great service all round

Great service all round. Simon was easy to talk to and answered questions quickly. Would deffo reccomend.

8 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Ryan!

Thank you so much for taking the time to leave us a 5-star review and recommendation! ⭐

We'll pass them over to Simon! 😊

And we hope to see you back again soon! 😎

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Amazing help and support

Amazing help and support

Vicki our advisor was so so helpful and made sure that all the information and support I needed to make the weekend great was provided ASAP! I would recommend this service to anyone!

3 de maio de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Becky!

Thank you for leaving us a 5-star review and recommendation! 😍

We'll pass the great news over to Vicki and hope to see you back again soon! 🥂

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

I’ve found it very easy to use the…

I’ve found it very easy to use the website and to pay my deposit and to understand the terms and conditions.

24 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Evelyn!

Thank you for the 5-star review! 🤩

We really appreciate your feedback and are very happy to hear that you're satisfied with our services! 😊

Hope you have a fantastic weekend ahead! 😎

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

So easy and stress free

So easy and stress free, so glad I was recommended this website!

24 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Catherine!

Thank you for the 5-star review! ⭐

We're glad to hear that you've had a positive experience booking with us! 😍

Give us a shout if there's anything we can help with, and our teams would be more than happy to assist! 🤗

The Groupia Team

Avaliado com 1 de um total de 5 estrelas

TERRIBLE EXPERINCE

I organised my stag do through this company firstly we planned go karting and then we it was planned we would go to vodka revolution in Liverpool

Go karting was fine and everyone was on a high then when we arrived at vodka revolution getting told there was no reservation for us all at all even though I should them all booking references, along with the security guard being very rude and on his high horse ( before anyone says we wasn't drunk neither as we weren't allowed to drink priory to go karting we was planning on starting our drinking within vodka revolution) once this happened it wrecked the whole day and added more expenses which people shouldn't had to pay for after paying for it already

After contacting the company it was stated we would only receive 15 pound back for a 2 course meal and a drink as appantly this company has made a lose on this booking which I highly doubt

I would refuse to use this company again and would recommend anyone using them

20 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hi Daniel,

Thank you for taking the time to leave us a review – we’re sorry to hear about the issues you had with your meal.

We have looked into your complaint and it appears we requested a change of date for your booking, and the Central Team at Revolution confirmed this, but they failed to update the restaurant on these changes.

On behalf of Revolution, we’d like to sincerely apologise for any inconvenience caused to you and your group.

We have since secured a full refund for the value of the meal which has been sent back to you.

We will also ensure we speak to them regarding the member of staff who spoke to you as rudeness is not acceptable.

We do have an out-of-office team on hand to assist when problems arise, such as this, but they unfortunately didn’t receive a call.

Thank you for bringing the issue to our attention – we will endeavour to ensure this doesn’t happen again.

Many thanks,

The Groupia Team.

Avaliado com 1 de um total de 5 estrelas

Not even Everton have disappointed me as much as this company has !!!!!

Had to give 1star as zero was not a option

Booked with this company for a stag do , activities and a meal. All going well till we turned up for our meal at vodka revolutions to be told “ wait there you can come in later “ by a very aggressive bouncer who clearly spent to much time watching UFC.

After explaining to this neanderthal we had a booking he finally went to get a manager.

The manager looked on the system to tell us there is “ no booking so tough really. “ we had shown the booking email we had received and again was told “nothing I can do “

While the rest of the stag group waited the neanderthal continued to be aggressive towards us with random outbursts of “ move” “go away” all through gritted teeth in a pathetic attempt to intimate us.

Now am sure people with think oh it’s a stag do they were all drunk. I can assure you we were not. We have been go karting previous and headed straight to the restaurant.

So after being told we had no booking we tried to call the groupia who we booked all this with. Oh and what a surprise the don’t work weekend.

So here we were stuck at the Albert dock hungry disappointed.

We managed to find a half decent restaurant at 8:30 to have something to eat. As being a Saturday night everywhere was booked.

We raised our issues with groupia who offered us £15 back as some sort of good will gesture

Thanks to this awful company they single handedly ruined the stag do.

Do your self a favour and avoid this company it’s not worth using them and letting them ruin your special occasion

19 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MLuke has been very helpful and…

MLuke has been very helpful and friendly highly recommend

22 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Terri!

Thank you for leaving Luke a 5-star review and recommendation! ⭐

We'll pass them over to him and we hope to see you back again soon! 🤩

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Easy to book - Hen Weekend in Liverpool

Easy to book, great communication, thank you.

18 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey S Knight!

Thank you so much for leaving us a 5-star review! ⭐

We're happy to hear that everything went well on your hen do in Liverpool, and can't wait to see you again for your next party! 💃

Have a lovely week ahead! 🥂

The Groupia Team!

Avaliado com 1 de um total de 5 estrelas

I recently had to cancel a booking I…

I recently had to cancel a booking I had made for a group of 12 to celebrate my sisters 30th Birthday. However my sister was diagnosed with cancer and has to undergo invasive treatment to which I forwarded the treatment schedule to Groupia as she will obviously be unable to have any sort of celebration and we have no idea if she will even be able to have any sort of celebration in the near future. Groupia misled me when I took out payment protection and have o formed me that it doesn’t cover the £20 deposit paid by each of the 12 guests. I think in these exceptional circumstances reasonable adjustments could be made on this one occasion. Even if the money, which is sitting on their account could be given to a cancer charity I would rather that than just losing it.

15 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Good morning,

Thank you for taking the time to leave us feedback.

First and foremost, we’re very sorry to hear about your sister’s diagnosis and we hope she makes a full and speedy recovery.

We would be more than happy to provide you with any documentation and evidence you need to claim the money through your travel insurance and support you through the process.

We’re sorry to hear you felt you’ve been misled regarding the payment protection, and we’ll be sure to review the wording of this, however, the page does state that you are protecting a singular payment, not the full group’s deposits.

If you need any support, please do get in touch.

Many thanks,

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

So helpful and managed to find our…

So helpful and managed to find our experience at the price we needed!!

19 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Hannah!

Thank you for the 5-star review! 🌟

We're happy to hear that our teams have been able to help you book the perfect party! 🤗

We can't wait to hear how it all goes - give us a shout if you need us! #GoHen 😎

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Efficient and helpful service.

Simon was so helpful and answered all my questions making the booking process so easy. The responses were always very quick so I never felt like I was having to chase a response.

15 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Alana!

Thank you for taking the time to leave us a 5-star review! ⭐

We're glad to hear that you've been satisfied with our services! 🤩

Hope you have a fantastic week ahead! 💃

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

A HUGE shout out to Simon who helped me…

A HUGE shout out to Simon who helped me plan my sisters Benidorm hen do, he answered all my questions and helped every single second of the way! He replied so quickly with the best options and information- thank you so much!!!

15 de abril de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Miss O!

Thanks for the 5 stars!! ⭐

We'll pass the HUGE news over to Simon and can't wait to see you back again soon for your next round of party! 🥳

Hope you have an amazing weekend! 😎

The Groupia Team

Avaliado com 5 de um total de 5 estrelas

Hen Party Feb 2024

My daughter’s bridesmaid booked our hen party with Groupia in Belfast with activities Feb this year. Cannot fault anything with this company! The accommodation was perfect, ALL activities were brilliant! We all had an amazing weekend.
The payment plan is perfect to help everyone on a budget.
From booking to the actual event, could not fault anything!
My recommendation - do not hesitate to use this company for any events.

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Groupia

Resposta de Groupia

Hey Sharon!

Thank you so much for leaving us a 5-star review and recommendation! 🤩

We're so happy to hear that you had an amazing weekend in Belfast and that everything went according to plan! 🥰

Hope to see you back again soon for your next round of party! 🥳

The Groupia Team

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