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Guardian Service Avaliações 147

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! I... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de seguros domiciliares

Escrito pela empresa

Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Misleading “$100 Gift Card” Offer + 7-Day Quote Delay (One Star)

I contacted Guardian Service for homeowners and auto insurance quotes and sent my declaration pages within the same hour. The process was mishandled from the start and took 7 days to receive a quote. Communication was extremely difficult—I experienced missed call-back appointments and no responses to my messages, which created unnecessary frustration and delays.

Sales leadership eventually had to step in, and another agent worked to salvage the situation. I appreciate the effort to move it forward, but it should not have required escalation to get a basic quote.

My biggest concern is the marketing. The mailer promised a “$100 gift card” with no obligation to buy or switch, and it included a physical card printed with $100 that looks like a prepaid card (card number/expiration-style formatting) and even says “call to activate.” That presentation clearly suggests you’re being issued a real gift card/prepaid reward. However, what I ultimately received was $100 Amazon credit, and nowhere in the materials I received did it disclose that the reward would be Amazon credit instead of the advertised “gift card.” To me, that’s misleading advertising. Consumers should be cautious: if you respond to this offer, take screenshots/save the mailer and ask for the incentive terms in writing before spending your time. This experience seriously damaged my trust.

In the end, they couldn’t beat my current homeowners or auto policies—so after all the delays and back-and-forth, this was a complete waste of time and energy.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I asked them to remove me from their…

I asked them to remove me from their mailing lists numerous times and they still send me junk mail. I made it clear every time that I did not want to do business with them, BUT, junk mail kept coming with enclosed gift card to get me to do business with them. The card said that I could keep the card even if I didn't want to change to their plans. BUT, only if I let them have all my data. That should be illegal. It came from Kristi Ware with her direct phone line, but I was informed that she was the manager and DID NOT take calls. She lets the underlings handle everything. I don't want their TRASH to have to haul off and that is what unsolicited mail is......TRASH

23 de janeiro de 2026
Avaliação não solicitada
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Resposta de Guardian Service

Thank you for your feedback! You have been removed from our mailing lists.

Best,
Kara Credle

Avaliado com 5 de um total de 5 estrelas

This coverage provides coverage to the…

This coverage provides coverage to the water and sewer lines from my home to the road. This provides much peace of mind for a very reasonable monthly cost

4 de março de 2025
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Resposta de Guardian Service

We're so glad you have peace of mind. Thank you for your review!

Best,
Kara Credle
Communications Manager

Avaliado com 5 de um total de 5 estrelas

The initial sign up was very easy and…

The initial sign up was very easy and because you were recommended by management at my HOA I am confident that you take care of any needs that arise!

25 de setembro de 2025
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Resposta de Guardian Service

So glad the sign-up was easy for you. Thank you for the review.

Best,
Kara Credle
Communications Manager

Avaliado com 5 de um total de 5 estrelas

I called to give them a different card…

I called to give them a different card payment for the monthly payment because my checking account is being closed. They were responsive and called me back the next day to update it.

25 de setembro de 2025
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Resposta de Guardian Service

Thank you so much for the review!

Best,
Kara Credle

Avaliado com 5 de um total de 5 estrelas

like the coverage

8 de agosto de 2025
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Resposta de Guardian Service

Thank you Gerald for your review! We'll be here if you need anything.

Best,
Kara Credle
Communications Manager

Avaliado com 5 de um total de 5 estrelas

Value

Peace of mind knowing I have protection.

7 de agosto de 2025
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Resposta de Guardian Service

Thank you Arnold for leaving a review. Glad you have peace of mind.

Best,
Kara Credle, Communications Manager

Avaliado com 5 de um total de 5 estrelas

I read you the highest rating because I…

I read you the highest rating because I have no reason at this point to give you anything else. I haven’t used you for anything.

13 de agosto de 2025
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Resposta de Guardian Service

Thank you for your review! We'll be here if you need us.

Best,
Kara Credle, Communications Manager

Avaliado com 5 de um total de 5 estrelas

Guardian coverage for sewer and water supply lines

Too early for me to give a constructive review; however I did not realize that we needed to have coverage for sewer and water supply lines because home insurance does not cover if something should happen. Price per month is very affordable. Glad that I purchased the coverage.

30 de julho de 2025
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Resposta de Guardian Service

Hi Donna, thank you so much for the review! Please let us know if we can help you further.

Best,
Kara Credle
Communications Manager

Avaliado com 1 de um total de 5 estrelas

I tried calling you but nobody answered…

I tried calling you but nobody answered so I canceled your service.

4 de agosto de 2025
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Resposta de Guardian Service

Hi Rhonda! Our operations manager gave you a call back but wasn't able to reach you. I'll be following up with you directly via email to see if we can assist further.

Best,
Kara Credle
Communications Manager

Avaliado com 1 de um total de 5 estrelas

Can’t get a hold of anyone

We can not even get a hold of the company. We’ve submitted claims via email twice and called a handful of times. It says it’s busy and to leave a voicemail- no one calls us back. With a plumbing insurance- our issue is a bit emergent so not getting a hold of anyone for days and at all is ridiculous. What are we even paying for? It seems like a scam. Don’t waste your money.

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good service

Good service

31 de julho de 2025
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Resposta de Guardian Service

Hi Joanne! Thank you for your review! Please let us know if we can help further.

Best,
Kara Credle

Avaliado com 3 de um total de 5 estrelas

I was told that updation of the system…

I was told that updation of the system will be only 5.00 Dollars more expensive per month, but I am paying 20 dolllars+ taxes., this is a huge let down

23 de julho de 2025
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Resposta de Guardian Service

Hi Swapan! I'm reaching out directly via email to understand more about the issue you're experiencing.

Best,
Kara Credle
Communications Manager

Avaliado com 4 de um total de 5 estrelas

I just purchased the coverage so I…

I just purchased the coverage so I don’t have any idea, yet.

19 de julho de 2025
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Resposta de Guardian Service

Hi Debbie, thank you for leaving a review. Please let us know if we can serve you further.

Best,
Kara Credle
Communications Manager

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