Alibaba.com Avaliações 

I paid USD 350 for a shipment with Zhimei Express International Freight Forwarding, fully agreed for 750 kg, door-to-door (DDP).

What went wrong:
• The agent transferred my cargo to another agent without my consent.
• I have lost all tracking of the goods.
• Multiple agents are now demanding additional payments (USD 1060) with no explanation or cost breakdown.
• My original payment of USD 350 has not been returned.

This behavior is misleading, extorting, and violates Alibaba’s Trade Assurance policies. I urge Alibaba to take immediate action and protect buyers.

Alibaba opkrævede meget mere i fragt end der stod på hjemmesiden.
De oplyste højere beløb til toldmyndigheder, end det der står på vores faktura, så pludselig blev vi også trukket for importtold, selvom det vi købte, var lavere end beløbsgrænsen.
Selvom vi har skrevet med dem de sidste 10 dage, har de ikke løst problemet, men bliver ved med at sende os rundt i cirkler. I alt er vi blevet trukket 60 USD mere end det der står på vores ordre bekræftelse.

Company: Tianjin Binhai Leekin Import And Export Trade Co., Ltd.
Be aware. They steal your money.

Alibaba and aliexpress your support is unhelpful after 12 days 20 support visits still get the same answers that DONT work because the stupidity of support unable to read simple instructions and the escalated team is worse, unhelpful,l unuseable un uneducated.
WELL ELIEXPRESS L PLACED A VERY LARGE ORDER ON TEMU AND WILL NOT BUY FOR MY BUSINESS HERE EVER AGAIN AND ALSO WILL CLOSE MY ALIBABA TRADE ACCOUNT

Alibaba now allows fraudulent sellers on its platform
I contacted a shipping agent and everything looked legit.
After the agent received my goods for shipping, she forwarded my order to another store that she owns with a terrible account and a lots of negative reviews.
This same agent then used the new store to raise an invoice with complete lies.
Firstly, the invoice shows sale of 400 beads ( I never bought beads, I only wanted her to ship my goods) then the wrong amount.
I then refused to pay for or approve an invoice that clearly states the wrong transaction.

How is a seller able to raise false invoice and not care if Alibaba finds out about it? How is this allowed on their platform?. Raising a completely false invoice.

Seems Alibaba customer service are aware of this scam on their platforms and there’s nothing being done to resolve it.

The seller now has my goods and has stopped responding to my questions. Not sure what to do. We’ve lost money and still don’t have the good.

Alibaba customer service agent Anna, was very helpful in resolving my issue for an item that I purchased that I never received, it was sent by the seller to my address but unfortunately due to the couriers neglect it hadn’t been received. After speaking to a couple of different agents I finally got passes to Anna who’s was brilliant and got this resolved.
⭐️⭐️⭐️⭐️⭐️ Anna and i hope Alibaba notice that you’re a great asset to the customer service team. Thank you for following everything up that you said you would. As this wasn’t the seller’s fault and they provided the evidence it was sent I will definitely shop with Alibaba again I’m sure this was just a rare occasion of courier neglect why I hadn’t received my item. Happy to shop again 😃😃😃😃😃

I received a delivery recently and it was damaged and the supplier refused to replace the goods and ALIBABA does not offer to resolve these issues and say they are between the customer and supplier.

Una real cagada, son unos estafadores tanto la página de Alibaba como sus vendedores. Gasté una cantidad alta en mercancía y resulta que la mercancía llegó tarde, aparte de llegar tarde no era lo especificado en el pedido. Toda la mercancía era de mala calidad. Metí un reclamo y te dicen que hasta que no le hagas una reseña positiva ellos no te devuelven tu dinero, entonces le coloqué una reseña positiva pensando que me iban a devolver mi dinero y no fue así, más nunca respondieron. Solo te engañan una y otra vez. Son unos estafadores en su totalidad.

Very bad experience with Alibaba

Lerch-Auto KG

Scammers Scammers

I made a purchase on the Alibaba website and paid directly there, which included a service fee. I also opted for inspection, but the seller refused to have the item inspected, raising a red flag. I inquired about this and discovered that the item I ordered was 90% different from what the seller intended to send; it was old and used. I reported the scam to Alibaba, and while they issued a refund, they kept the service fee. If I had paid through PayPal, I would have received a full refund. When I requested a refund for the fee, they fabricated stories to justify keeping it. I've been using Alibaba for 20 years, and unfortunately, 80% of my orders have been scams. Now it seems Alibaba is a scam itself, taking fees and failing to refund them when aware of fraudulent activity. Locate a seller and conduct your research, but avoid using their platform for payment.

I have been scammed by £1900 by using BRADWELL TRADING LTD. I WILL NOT BE USING ALIBABA ANYMORE ITS FULL OF SCAMMERS

SCAM NO PROTECTION! BE AWARE.

I have been buying from alibaba for years and recently i had issues with products which i spent 20k long story short items are broken not working i have been providing videos and explanation they do not do anything about it they simple talk about something else when i say item is no sellable brother loook it is not working and they do not refund you anything so there is no protection be aware. they are a mafia. there i have been chasing for 6 months this is another case for 400 dollar and they keep saying we will refund but nothing is coming complete scam be aware!!!!!!

bad company never buy here.. alot of scammers

Negotiating with Chinese people has always been a challenge. Some parts of their suppliers come to be very dishonest people.

And Alibaba does a poor job keeping their website clean, and making sure suppliers don't lie, deceive, or send lower quality than goods, than the promised ones.

Chinese people can feel ok lying to you, and Alibaba is the perfect site for them, because it may not punish it. I would use competitors.

Transaction fees not refunded
I recently encountered several issues with my orders on Alibaba.com, and unfortunately, my overall experience was disappointing.

Firstly, I had issues with two of my orders (order numbers 204563062501022443 and 204562838501022443), and despite reaching out to customer service for assistance, the resolution process was slow and ineffective. The communication was lacking, and I felt like my concerns were not being adequately addressed.

Additionally, I encountered difficulties with the refund process for a canceled order. Despite canceling the order promptly and not receiving the product, I faced challenges in obtaining a full refund, including the service fee. This lack of transparency and adherence to refund policies was frustrating and unacceptable.

Overall, my experience with Alibaba.com left much to be desired. The customer service was lacking, the resolution process was slow, and the refund policies were not properly implemented. As a result, I am hesitant to continue using Alibaba.com for future purchases and would caution others to be aware of these issues

Shocking company. AVOID AVOID AVOID.
I purchased an item through alibaba. It should have taken around 1 month to arrive. 2.5 months later and I still have not recieved it. No problem these things happen. I stared a dispute with alibaba and they have been horrendous. They go against their own terms and conditions. They won’t refund you. Instead take days to reply to you. And then tell you to wait a few days. Contact them again and they take a few more days. To tell you to wait again. This process never ends. And they won’t refund you for missing items dispute what their terms and conditions state. Trade assurance is pointless as they don’t honour it. Avoid this shambolic company and go with a different one.

Alibaba have 60 days return policy and money back guarantee . I bought from them two android cellphones , and then I contact them that they do not work as they advertise , they send massage that these are cell with small memory 4Gb (my cell have 4Gb and is fast) and that's the reason they are slow , and maybe I downloaded to many aps (1 Game). Then I let them know that I want to return them and get money back , my account on their web do not show any record of my purchase . There is no way to contact them now from my account on their web .

Update 2025-09-07:
Somebody stole my Sealup Q8 removable battery ekickbike.

It became my favorite ekickbike, I travelled in one day 100km with it. It had a seat. It had removable battery which I could replace on the road with a charged extra battery for double range. I hope they still sell Sealup Q8 removable battery version on Alibaba.

2023-07-19:
Battery only 15.5Ah, not 21AH.
Otherwise ok ekickbike.

Scammers promise with 1 year battery guarantee 80km range 48v 21 ah battery of escooter, looks like Kugoo Kirin, but real range is 30km and 15ah. I made complaint and provided evidence within 30 days of receipt, pictures and videos, that trip meter and speedometer (shows double travelled distance than real distance, and 30% higher speed than real speed, and battery is wrong) but Alibaba still stated it's not evidence. I raised complaint again, they closed it, stating guarantee-issue is my problem which i can talk about with the seller, even though explicitly it says Alibaba will make sure seller will keep guarantee promises, and i told them the seller denies the issue and even if it's true that Alibaba should help me get my guarantee fulfilled they can't do it because it passed more than 30 days. I did evoke complaint within 30 days, but it was refuted on grounds of no evidence (although there was evidence), and even if it was after 30 days I should still get help because the battery warranty is for 1 year. How can Alibaba constrain a 1 year battery warranty from seller to 30 days? Scam. I can't even review the seller, there is no such option anymore. Now I chatted with Alibaba's chat agent who said i have right to support if seller promised with 1 year guarantee a good battery. I was given a link to complaint which i did but when i submitted the complaint it said "Failure" and then when i pressed submit again i was taken back to complaint start page and lost everything i wrote. On android phone the complaint-pages are scrambled and it's impossible to zoom in on small text, or the fill in text becomes super large and difficult to handle. So yeah I am complaining about both seller, Sealup ekickbikes, and Alibaba. Outlet Charge meter shows 0.740kwh when battery became fully charged which is 15ah. 21ah, 48v x 21ah =1.008 kwh.

Ali baba is not good for UK buyers alot of scammers the sellers agree to send you goods you pay the taxes and customs to the seller then they dont deliver good because they really haven't paid customs and duty, they call you liars as a customer they dont help you after taking your money they are so rude and can even block you ali baba has no powers of their sellers so if they block you thats it you can't get your goods or money back avoid this crap of ali baba s!h!t not worth the hassle, only way to get your momey back is if you rang your bank we file a dispute with your bank against ali baba. Its worked for me in the past. Customer support on ali baba is focused om seller support you as a customer get treated like crap.

Complete waste of time. Want you to provide V.A.T registration documentation for a sample plastic box costing 50 pence.
I hate tids me, they just mess about ! Stick to running takeaways !