Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
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Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
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Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
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Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Guide One Is Worthless!!
Blvd Baptist Church had Guide One Insurance for many years as our carrier, both our building and church auto. We still have our auto with them presently....however the real problem is they raised our building insurance premium up $15,000 in one year for no apparent reason. I called the corporate office...no answer...I spoke to one person their "area" manager was to call me...still waiting for the call....needless to say we dropped them...and went with another company...same coverage and $5000 lower than our original cost with Guide One...Buyer beware...
5 de abril de 2026
Resposta da GuideOne Insurance
Bob,
Thank you for taking the time to share your concerns. We regret that your experience with your property coverage and communication did not meet your expectations, and we apologize for the frustration this caused. Premium changes can be influenced by a number of factors, but we understand how important clear communication is when those changes occur. We appreciate the time you spent with GuideOne and value your feedback, as it helps us identify areas for improvement.
Best Regards,
Jennifer Smarelli
I was very dissatisfied with the Claims…
I was very dissatisfied with the Claims Rep (Ben). Ben sent Service Masters to assist with our flood who was very helpful. But Ben was difficult to work with and did not follow up with the field claims adjuster or Service Master.
6 de abril de 2026
Resposta da GuideOne Insurance
Deb,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the claims handling process did not meet your expectations, particularly around communication and follow‑up. While we’re glad to hear that ServiceMaster was helpful during a difficult situation, we understand how important consistent coordination and responsiveness are throughout the entire claims process. Your feedback is appreciated and helps us identify opportunities to improve.
Best Regards,
Jennifer Smarelli
First Claim
We had a claim after 20+ years and except for the volume of texts from some of the suppliers, Guide One (Donna Johnson) did a great job in efficiently, quickly and completely handling our claim.
6 de abril de 2026
Resposta da GuideOne Insurance
Rebecca,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Donna Johnson handled your claim efficiently, quickly, and thoroughly, especially after many years as a valued customer. We appreciate you trusting GuideOne and sharing your experience.
Best Regards,
Jennifer Smarelli
Claim was handled quickly and…
Claim was handled quickly and efficiently, request for additional information was clear, and when the information was provided, the claim was processed quickly.
6 de abril de 2026
Resposta da GuideOne Insurance
Gary,
We’re pleased to hear that your claim was handled quickly and efficiently, and that requests for additional information were clear and promptly processed. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Larry,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you received a timely response and had a positive experience working with our team.
Best Regards,
Jennifer Smarelli
People you work with are outstanding.
People you work with on cases are very understanding and caring.
5 de maio de 2025
Resposta da GuideOne Insurance
Harriet,
We’re happy to hear that our team was understanding and caring while working with you. Supporting our customers through the claims process is a priority, and feedback like yours means a great deal to us.
Best Regards,
Jennifer Smarelli
It was quick and easy
I made a phone call and the call was returned within hours letting me know that an adjuster would call me. I was called and the instructions were emailed to me.
It was quick and painless. Within a week I received a check.
6 de março de 2026
Resposta da GuideOne Insurance
Buell,
We’re glad to hear that your call was returned promptly, that next steps were clearly communicated, and that the process felt quick and painless. Timely follow‑up, clear instructions, and efficient claim resolution are priorities for our team, and we’re pleased we were able to deliver that for you.
Thank you for taking the time to leave this feedback.
Best Regards,
Jennifer Smarelli
Fast response from reporting the claim…
Fast response from reporting the claim to assigning an adjuster. Everything was great.
6 de março de 2026
Resposta da GuideOne Insurance
John,
Thank you for your feedback. We’re glad to hear that the transition from reporting your claim to assigning an adjuster was quick and that everything went smoothly. Providing timely service and a positive experience is important to us, and we appreciate you taking the time to share this.
Best Regards,
Jennifer Smarelli
Patient
Professional, straightforward, and fast. My agent was patient, friendly, and walked me through the process. The agent was knowledgeable about my policy.
6 de março de 2026
Resposta da GuideOne Insurance
Dameon,
We’re glad to hear that your experience was professional, straightforward, and efficient. It's great to know our claims team was able to clearly walk you through the process while providing knowledgeable guidance about your policy.
We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Barb,
Thank you for your feedback. We’re pleased to hear that communication met your expectations and that you felt the settlement was fair and appropriate. Clear communication and fair claim handling are priorities for our team, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Myron,
Thank you for sharing your feedback. We’re happy to hear that communication was strong from start to finish. Keeping our customers informed throughout the claims process is very important to us, and we appreciate you taking the time to let us know your experience was a positive one.
Best Regards,
Jennifer Smarelli
Everything was handled quickly and…
Everything was handled quickly and professionally. Sarah was the BEST!
6 de março de 2026
Resposta da GuideOne Insurance
Candy,
Thank you for your feedback. We’re glad to hear everything was handled quickly and professionally. Providing efficient and courteous service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our experience was great once the claim…
Our experience was great once the claim got started, it was the initial start that took some time.
6 de março de 2026
Resposta da GuideOne Insurance
Robert,
Thank you for taking the time to share your experience. We’re glad to hear that once your claim was underway, the process went smoothly and met your expectations. We do recognize that the initial start of a claim is an important moment, and we appreciate your patience during that early stage. Your feedback helps us continue improving our responsiveness at the outset of the claims process, and we’re pleased we were able to provide a positive experience moving forward.
Best Regards,
Jennifer Smarelli
Satisfied.
6 de março de 2026
Resposta da GuideOne Insurance
Ed,
Thank you for your feedback. We’re glad to hear you were satisfied with your claims experience and appreciate you taking the time to share it.
Best Regards,
Jennifer Smarelli
Guide One was very efficient in handling our claim.
Guide One was very efficient in handling our claim. They explained each step of the process and what to expect next.
6 de março de 2026
Resposta da GuideOne Insurance
Kaye,
Thank you for your feedback. We’re glad to hear that GuideOne handled your claim efficiently and provided clear explanations throughout the process. Knowing what to expect at each step can make a difficult situation much easier, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Five Stars for Guide One!
Guide One is an amazing company to work with, it feels like talking to friends! Every person I have interacted with has shown great patience, knowledge and communication.
6 de março de 2026
Resposta da GuideOne Insurance
Dominique,
Thank you for the wonderful feedback. We’re grateful to hear that working with GuideOne feels comfortable and friendly, and that our team consistently shows patience, knowledge, and strong communication. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Sam Schaben was not friendly or polite.
Sam Schaben was not friendly or polite.
His lack of communication with me was no appreciated. Thank God my Agent Ron was amazing and helped answer my questions
11 de janeiro de 2026
Resposta da GuideOne Insurance
Tracy,
I’m sorry to hear that your interaction with Sam Schaben felt unfriendly and lacked the communication you expected. That kind of experience can be frustrating, especially during a situation that requires clarity and support. Please accept our apologies. It's good that your agent stepped in and provided the guidance and answers you needed. Your feedback is greatly appreciated.
Best Regards,
Jennifer Smarelli
Best Regards,
Jennifer Smarelli
Deer hits Grace community church van …
Grace community church had their van hit by a deer. Linda Myers was assigned to our wreck. She did a great job taking care of the cost estimates and making sure everything went smoothly. Great agent
6 de março de 2026
Resposta da GuideOne Insurance
Clark,
Thank you for sharing this update. I’m glad to hear Grace Community Church was well taken care of and that Linda Myers handled the estimates and process so smoothly. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
It was fairly easy
It was fairly easy. The adjustor told me the documentation I needed. I provided it, and that was it. I received the insurance payment a few days later.
6 de março de 2026
Resposta da GuideOne Insurance
Neal,
Thanks for the feedback. It’s good to hear the process was straightforward and that your payment came through promptly.
Best Regards,
Jennifer Smarelli
Quick Services
6 de março de 2026
Resposta da GuideOne Insurance
Willie,
Thank you for highlighting our quick service. We appreciate the feedback.
Best Regards,
Jennifer Smarelli
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