Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
A empresa respondeu
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
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Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
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Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da GuideOne Insurance
Jason,
Thank you for sharing your experience! We’re happy to hear the process was seamless and that you felt well taken care of throughout. Providing clear support and a smooth experience is always our goal, and we appreciate you taking the time to let us know how we did.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Pastor Martin,
We are so pleased to hear that that you found the experience helpful and informative at every step of the process. Providing clear communication and consistent support is important to us, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Everything was good and all the staff…
Everything was good and all the staff and the outside service where Outstanding Thanks
6 de abril de 2026
Resposta da GuideOne Insurance
Ricky,
Thank you for taking the time to share your feedback. We’re thrilled to hear that your experience was positive and that both our staff and outside service partners provided outstanding service. Your kind words are truly appreciated, and we’ll be sure to share them with the team.
Best Regards,
Jennifer Smarelli
They were real easy to work with
They were real easy to work with, very responsive, and fast acting for the claim. I don't think the whole experience could have been any better , great people to deal with. We are glad that we had them for our insurance company.
6 de abril de 2026
Resposta da GuideOne Insurance
Dion,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was easy to work with, responsive, and acted quickly to handle your claim. We truly appreciate your kind words and are glad to have been there for you as your insurance provider.
Thank you,
Jennifer Smarelli
Helpful, Knowledgeable Guidance
The representative was very knowledgeable and gave helpful guidance through the process.
6 de abril de 2026
Resposta da GuideOne Insurance
Danna,
We’re pleased to hear that Cyndi Harrington was knowledgeable and provided helpful guidance throughout the process. Thank you so much for sharing your feedback.
Best Regards,
Jennifer Smarelli
It took them over 3 months to settle…
It took them over 3 months to settle the claim once the work was complete. It seems that the right had does not know what the left hand is doing,
6 de abril de 2026
Resposta da GuideOne Insurance
Eddie,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
Once repairs are completed, final claim settlement is dependent on receiving the required documentation, including final invoices and proof of completed work, as outlined in the policy. In this case, the remaining information needed to release recoverable depreciation and final payments was provided in late February. After that documentation was received, the remaining payments were reviewed, approved, and issued within a reasonable timeframe, and the claim was formally completed in March.
Throughout the claim process, there were multiple inspections, estimate reviews, and communications with all involved parties to ensure payments were issued accurately and in accordance with the policy. While this type of claim involved several buildings, contractors, and supplemental reviews—which can add complexity—our goal was to resolve it correctly rather than quickly at the expense of accuracy.
We understand that the process can feel lengthy, and we appreciate your patience. If there are any remaining questions about how the claim was handled, we encourage you to contact us directly so we can review them with you.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Flenard,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team demonstrated timely handling, professionalism, and kindness while thoroughly addressing your claim.
Best Regards,
Jennifer Smarelli
Outstanding Responsiveness and Professional ServiceOur recent claim was handled quickly…
Our recent claim was handled quickly and efficiently. Your team is consistently responsive, knowledgeable, and ready to provide the information we need to work smoothly with our third‑party partners.
6 de abril de 2026
Resposta da GuideOne Insurance
Paul,
We’re pleased to hear that your recent claim was handled quickly and efficiently, and that our team provided responsive, knowledgeable support to help you work smoothly with your third‑party partners. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
All matters were handled in a quick
All matters were handled in a quick, positive, and a professional manner. Thank you
6 de abril de 2026
Resposta da GuideOne Insurance
Randall,
We’re pleased to hear that all matters were handled quickly, professionally, and in a positive manner. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
We appreciate the communication and…
We appreciate the communication and follow through with our claim for damage from a destructive fire. Thank you
6 de abril de 2026
Resposta da GuideOne Insurance
Steve,
We appreciate your recognition of the communication and follow‑through provided during the handling of your claim, and we’re glad our team could support you through such a difficult situation. Thank you for sharing your experience.
Best Regards,
Jennifer Smarelli
They are very helpful and informative.
6 de abril de 2026
Resposta da GuideOne Insurance
Shari,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was helpful and informative throughout your experience.
Best Regards,
Jennifer Smarelli
Clear and consistent communication!
Clear and consistent communication made the claim process easy to manage.
6 de abril de 2026
Resposta da GuideOne Insurance
Dwayne,
Thank you for taking the time to share your feedback. We’re glad to hear that clear and consistent communication helped make the claim process easier to manage. Providing timely, straightforward updates is an important part of our service, and we appreciate you acknowledging that experience.
Best Regards,
Jennifer Smarelli
Finalization of Claim
The process of finalizing the claim and issuing payment was very quick and seamless.
6 de abril de 2026
Resposta da GuideOne Insurance
Angela.
Thank you for your feedback. We’re pleased to hear that the process of finalizing your claim and issuing payment was quick and seamless. Timely claim resolution is an important priority for us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Good experience thanks to Sam S.
Sam S. was pretty easy to work with and provided guidance on the claim process. I work in loss control for a commercial carrier, and it was nice to have a good experience with another company.
6 de abril de 2026
Resposta da GuideOne Insurance
Patrick,
Thank you for taking the time to share your feedback with us. We appreciate you recognizing Sam S. for providing guidance throughout the claims process and are pleased to hear you had a positive experience. We value your perspective and thank you for choosing to share it.
Best Regards,
Jennifer Smarelli
Very professional and explained…
Very professional and explained everything and made it easy to understand the process.
17 de março de 2026
Resposta da GuideOne Insurance
Sally,
We’re pleased to hear that our team was professional and made the claims process easy to understand. We appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Terry,
Thank you for taking the time to share your feedback with us. We’re glad to hear everything went well and that you had a positive experience.
Best Regards,
Jennifer Smarelli
Guide One was honest, straight forward and supportive
Guide one was teriffic . Ben and the staff did
a great job guiding me every step of the way.
6 de abril de 2026
Resposta da GuideOne Insurance
Lance,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that Ben and the team provided helpful guidance throughout the claims process and made your experience a positive one.
Best Regards,
Jennifer Smarelli
GuideOne representative was thorough…
GuideOne representative was thorough and polite. They were considerate of my time and made sure to get the information down accurately.
6 de abril de 2026
Resposta da GuideOne Insurance
Mary,
We’re pleased to hear that our representative was thorough, polite, and respectful of your time while accurately guiding you through the process. Thank you for taking the time to share your feedback with us.
Best Regards,
Jennifer Smarelli
Very helpful in answeing questions
6 de abril de 2026
Resposta da GuideOne Insurance
Andrea,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our team was helpful in answering your questions.
Best Regards,
Jennifer Smarelli
Easy to work with
The adjusters are very nice and organized. They make it easy to deal with something that is not easy!
5 de abril de 2026
Resposta da GuideOne Insurance
Tracy,
We’re pleased to hear that our adjusters were organized, personable, and helped make the claims process easier to manage. Thank you so much for sharing your feedback with us.
Best Regards,
Jennifer Smarelli
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