Guitar Anatomy Avaliações 

Resposta da Guitar Anatomy

Atualizado em 6 de fev. de 2026

Hi Necati,

Thanks for taking the time to leave your feedback, we really appreciate it, and I’m glad to hear you’re happy with the quality of the neck now that it’s arrived.

Just to clarify the timeline, your order was placed on Monday and delivered the following Monday, rather than Wednesday, according to the courier tracking. The neck was shipped on a 48-hour service, however all of our necks go through final inspection and prep by our in-house luthier before dispatch. During busier periods this can add a couple of working days before the parcel leaves us, which is what happened in this case.

As soon as you got in touch on the Thursday, we replied straight away to explain the delay and confirm dispatch, and we stayed in contact once the courier had the parcel in hand. That said, we completely understand how frustrating it can be when tracking doesn’t update as expected, and we’re sorry that the experience didn’t feel as smooth as it should have.

We do take the point on communication onboard and we’re actively working on making dispatch expectations clearer up front, especially on hand-prepped items like necks.

Thanks again for your order and for the honest feedback, and we’re genuinely pleased the neck is working well on your build.

Best Regards

Rich
Guitar Anatomy

Resposta da Guitar Anatomy

6 de fev. de 2026

Hi,

Thanks very much for taking the time to leave us a review, we really appreciate it. I’m glad to hear you’re happy with the product quality.

We do take your point on shipping communication and that’s something we’re actively working on improving, particularly around dispatch timings on hand-prepped items. Your feedback genuinely helps us tighten that up.

Thanks again for choosing Guitar Anatomy, and we hope to see you back for another build in the future.

Best Regards

Richard
Guitar Anatomy

Resposta da Guitar Anatomy

6 de fev. de 2026

Hi,

Thanks for taking the time to leave a review. We do sell guitar strings, however this particular order was for a set of Bone and Abalone guitar bridge pins, rather than strings.

Because of that, the feedback about faded or dull strings doesn’t appear to match the item purchased from us. It’s possible the review may have been intended for a different order or supplier.

If there’s been any confusion, please feel free to get in touch with us directly and we’ll be happy to look into it and help where we can. Trustpilot also allows reviews to be updated if needed.

Best Regards

Richard
Guitar Anatomy