HAIRVIRGINITY Avaliações 

283
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Scammmmmmm Do not buy literally its a scam dont even waste your money!!! Never delivered and Never refunded And sends threats when asked for a refund This place is a scam and needs to be closed d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Extensões Capilares
  2. Fornecedor de Produtos de Beleza
  3. Revendedor de Produtos de Beleza
  4. Loja de Produtos de Beleza
  5. Loja de produtos para cabelo
  6. Loja de perucas

Escrito pela empresa

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(283)

49 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Customer service is top notch

Customer service is top notch. Will definitely purchase from here again!

24 de junho de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi Mary,

Thanks a lot for your review!! We were happy to be of service and we hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service! Good quality hair, hair feels nice, soft and thick. Real RAW hair. Such a great customer experience. Will always recommend Hair Virginity!

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi A

Thanks a million for your review! We're really happy that you're pleased with the hair and service!! Hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Double Drawn range is the best I've come across in London so far..!

Their Double Drawn range is the best I've come across in London so far..! Really good quality and thickness for double drawn. Seeing some of the other reviews makes me wonder if people actually have a fair expectation with their purchases especially when all the info is online? You must care for your extensions ladies lol. Anyways, keep up the good work! My stylist was amazed at the quality and said she will be adding you to her vendor list!!

3 de junho de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi Miss TB

Thanks so much for taking the time to leave us a review! We're glad both you and your hair stylist were happy and we're sure we'll continue to supply the best quality!

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

A complete disappointment!

I was sooo disappointed in the quality of hair provided. The hair that I received was most certainly not raw hair. The bundles were actually good and good quality but they were definitely processed and definitely virgin hair as opposed to what it was sold as… Raw hair. The closure completely broke my heart. My stylist went in as normal to bleach the knots (which took several attempts) and wash and the closure began to fall apart. It became super corse in texture and needed so much product and work for it to be nearly presentable. This hair was purchased for my 30th birthday and I had a flight to catch same day so replacing wasn’t even an option. To make matters worst, they said they deliver next day and it wasn’t delivered next day…. Safe to say and it breaks my heart because I had really high hopes but I will not be repurchasing nor recommending.

28 de maio de 2024
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Resposta da HAIRVIRGINITY

Hello Adeola

Thank you for your review and we're really sad to see you haven't had the best first time experience. Within you order, you purchased our SD Indian straight 12" bundle + 6x6 hd closure. We can assure you our straight hair is not virgin and is indeed raw without any steam processing which is why we do not offer 'Bone Straight' hair.

In regards to our next day delivery service, you placed your order on Sat 25th May after our cut off time. Mon 28th May was a UK Bank Holiday so the soonest we could physically dispatch your order was Tues 29th May which is why it was then delivered on Wed 30th May.

Lastly, we completely understand that you still needed to instal the hair due to time constraints but we definitely would be happy to still look into this for you if an item has a quality issues as long as you get in touch via email first.

We're really sorry and we do hope we can resolve the Lace closure issue for you.

- HAIRVIRGINITY x

Avaliado com 1 de um total de 5 estrelas

THE HAIR STINKS! AVOID AVOID

Bought three different types of bundles all three had a foul smell that did not come out no matter how much washing, conditioning, baking soda, vinegar, vodka, fabric softener etc I used to clean it. Terrible customer service and refused to give me a refund so I have wasted over a thousand pounds on this terrible hair that I cannot wear because it smells so bad.

23 de junho de 2023
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Koko

We cannot find any orders under your name to address this issue. Can you please provide us with your order number or email us so that we can look into this for you as our hairs will never need so much effort for cleaning neither do we recommend using vodka, Fabric Softner, Baking Soda or Vinegar to wash hair - Shampoo and Conditioner alone is enough. We look forward to hearing from you.

Avaliado com 1 de um total de 5 estrelas

40” Peruvian hair

I have been buying my hair for more then 2 years now I have never experience a such a frizzy hair from hair virginity. I have always ordered Malaysian hair and I have never had this problem. When I contacted virgin hair to find out why they have stop doing the Malaysian hair they told me that Peruvian hair is similar which is a lie nothing compare to the Malaysian good quality. This time I got 5 packs of the Peruvian hair and I feel like I’ve wasted my money. I don’t recommend this hair is very frizzy they need to bring the Malaysian quality, otherwise they going to lose a lot of customers.

21 de junho de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hello Sara

Thank you for your review. As a long time customer, you know our high quality standard and how much we value you as a customer. We always welcome space for you to contact us first for a resolution via email. Our Malaysian origin was our least sold and we can definitely confirm that our Peruvian is largely similar in character and quality overall. We only want the best for our customers and we hope customers can give us a fair chance to resolve any issues first before leaving reviews that will hurt us more.

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

Hair not as advertised...its way to…

Hair not as advertised...its way to brown and when it was refunded to me the process was so long-winded unprofessional and made you feel fraudulent for buying their products when they were the one that duped me with an inaccurate representation of their hair. Refunded me at 70% of money I paid too

30 de maio de 2024
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Resposta da HAIRVIRGINITY

Hi Marcia

Thank you for your review. We state online that becayse our hairs are raw, customers cannot specific what colour our hairs come in but they will be 1b brown instead of black. We're sorry that you felt the return process was long winded but we do make clear that custom made orders such as your Seamless Clip In extensions will be subject to return fees of 15% - minus your postage delivery label which is all that you were charged before your refund.

- HAIRVIRGINITY x

Avaliado com 4 de um total de 5 estrelas

Happy with my purchase

Happy with my purchase. Quality hair, secure. Fast delivery on customised wigs.The natural colour 1b was a little too Auburn for me, I had to bleach the knots and die the hair darker, But overall, a good purchase and would definitely recommend and purchase from again.

28 de maio de 2024
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Resposta da HAIRVIRGINITY

Hello Ris

Thank you for taking the time to leave us a review! We're really glad you're happy with your new unit!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Chilee The Quality!!!

Chileeeee, this hair is not to be played with, the quality of the double drawn bundles go crazy, chile this hair deadass got me feeling indian. Will definitely be buying from here again and i recommend you get to it girlies.

7 de junho de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Tasha!!

We loved reading your review and we're glad you're pleased!! Can't wait to have you again soon!

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

Order at your own risk

I ordered three packs of Yaki straight Peruvian hair, totaling £345. What I received were three bundles with different textures: one being Yaki and the other two being straight. I enquired and was offered an exchange, which I initially accepted. However, upon receiving the exchanged hair, I realised that the hair quality is indeed very poor, especially for the price. The hair feels like straw, essentially. Originally, I wanted a refund but accepted an exchange instead. Honestly, I regret not insisting on a refund. So much has gone wrong; I even had to cancel a hair appointment because I wasn’t sent the correct texture initially. Although the customer service is responsive, the product itself is severely lacking. This entire experience has been extremely disappointing.originally I had ordered from HairVirginity because I saw how amazing the girls on their instagram looked, a lot of them being influencers. I’m finding it hard to believe that the same hair I received is the same hair the company sends influencers.

29 de maio de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Gloria. Thank you for your review. Yaki Straight hair is always much more coarse in texture and once co-washed, will definitely soften even more. We're sorry that you are not happy with the hair and we do accept returns online. We ensure that we serve all our customers equally and influencer also do pay for they hairs. We do not offer different grades/ quality of hair and would like to reassure you that all hairs are from our same trusted suppliers.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

The best hair company!

They were very polite and helpful when answering questions I had about my order. The hair is AMAZING and worth every single penny I spent. You can tell it is real raw hair with no synthetic mix, it feels and looks so beautiful. Definitely found my new hair vendors 😍

22 de maio de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hey Shainey!! Thank you so so much for taking the time to review our service and hair quality! It's great to know you're loving your order and we can't wait to have you again soon!!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Yasmine,

Thank you so much for your review. We're glad you're happy with our fast delivery and hair quality! Can't wait to have you again!

- HAIRVIRGINITY x

Avaliado com 1 de um total de 5 estrelas

If I could give any lower I would

If I could give any lower I would, the “raw” hair I’ve received is far from real raw hair. My tapes are not only thin but covered in split ends. The hair was supposed to be DD but is extremely thin. I have tried to email but no response. The refund process is complicated aswell. Definitely would not recommend to anyone at all.

29 de abril de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Dominika,

We're really sorry that you are unhappy with your 150g tapeins. As explained via email, in regards to the ends being a little thinner, this is still perfectly normal in double drawn hair but we can assure you the ends still remain at a fuller percentile than our single drawn suppliers.

- HAIRVIRGINITY x

Avaliado com 1 de um total de 5 estrelas

Hair is NOT virgin / raw

Poor hair quality. Ordered Brazilian hair but it looks like it’s blended with fake hair. There are red strands in it and the hair has split ends. For the price I paid (over £400) for closure and three bundles, it’s NOT worth it. I’ve bought cheaper hair from Aliexpress which was better quality. I’m not happy I wasted so much money and do not recommend anyone to use this company. The only nice thing was the box the hair came in. I’m very disappointed and feel robbed.

3 de março de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Mary

Thank you for your review and we're sorry to see that you're unhappy. We always encourage customers to contact us first to see if we can resolve the issue. Please do send an email and we'll look into this for you.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Please I need 1million stars Infact…

Please I need 1million stars Infact uncountable starts
Hair virginity is a very good store that sells good hair and respect and values customers choices
Delivery was something else
I was to use that hair on 1st of March
I was so scared because one shop disappointed me
But hair virginity came to the rescue on that same day they sent my beautiful frontal
Thank you so much
I have referred people they are coming and I slayed it so well
Quality hair
Thank you so so so much.
So space to upload how I rocked my hair
Thank you Amazing hair virginity.

29 de fevereiro de 2024
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Resposta da HAIRVIRGINITY

Hi Izunwankwo! Thank you for such a heart warming review! We're so glad you trusted us to come through for you!! Thank you for all the referrals too! Hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

A** Star Hair

The quality of the hair, is of an amazing grade and the weft was thick.
The next day delivery was as god send and it arrived right on time.
Definitely will be ordering again in the future.

28 de fevereiro de 2024
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Resposta da HAIRVIRGINITY

Hello

Thank you so much for leaving a review for us! We're so happy you're pleased with the quality and delivery service!

We're excited to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Great quality hair

Great quality hair. Fits perfectly

2 de fevereiro de 2024
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Nay!

Thanks so much for your review!! Glad you're pleased!!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Amazing company & amazing hair

Amazing company & amazing hair. Ive purchased from HV four times now, all different textures & every-time is great. No processed smell to the hair & after a co wash & rinse the water ran clear, that let me know their hair is not chemically treated and 100%virgin from source. Recently purchased 4x single drawn malaysian straight bundles, beautiful sheen even without product on the hair, it holds a curl really well & for single drawn wefts the bundles have great density. Presentation always above and beyond, white box & silver satin bag. The reason why I give this company 10/10 is the customer service & delivery options. As someone who regularly makes wigs, and always needing hair as soon as possible, the fact i can get the hair next day delivery and before 1pm, amazing honestly. Ladies please dont let the other reviews scare you, i don't play when it comes to reviews, because in the current climate no one wants to waste their money and this one is the honest truth its worth every penny the hair is 10/10. I wish the ceo & team of HV an amazing 2024, love to see ladies winning & making boss moves x

27 de novembro de 2023
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Rene

CEO here! Honestly, thank you so much for such a lengthy and helpful review! I'm so happy to hear that you've experienced all our textures and that you have a real concrete stance on what we offer! We appreciate your support and well wishes and we promise to continue to do our best on service and quality as customers like you make it so worth it! We would love to support your business too so please do make yourself known to us on Instagram/ email! Thanks again!!

- HAIRVIRGINITY xxx

Avaliado com 1 de um total de 5 estrelas

This product is awful

This product is awful. I have had it for two days and it is tangled and shedding. It has been advertised as raw virgin hair and it is not. I am very disappointed and will never purchase from this company again it took a week and a half to deliver I paid for one day delivery. There are so many things that went wrong.

1 de fevereiro de 2024
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hello Paulina

Thank you for your review and we're really sorry to hear you've had a bad experience with your order.

Your order was shipped on time with the 1-2 working day delivery label you purchased but we cannot control if there are courier transit delays between the UK and US due to customs / flight delays unfortunately. As soon as you notified us, we sent a partial refund for the inconvenience nonetheless. You also forgot to add a discount code at the time of your order which we also partially refunded you as a good will gesture too as it was too late to cancel your order.

In regards to the quality of the hair, we only sell raw hair and we always encourage customers to contact us first so that we can resolve the issue ASAP. I can see we have had no contact from you regarding an issue of quality. We try our best for all our customers and we hope you can give us the chance to look into this for this for you as we want our customers to have the best experience possible.

- HAIRVIRGINITY x

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