HAIRVIRGINITY Avaliações 

283
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Scammmmmmm Do not buy literally its a scam dont even waste your money!!! Never delivered and Never refunded And sends threats when asked for a refund This place is a scam and needs to be closed d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Extensões Capilares
  2. Fornecedor de Produtos de Beleza
  3. Revendedor de Produtos de Beleza
  4. Loja de Produtos de Beleza
  5. Loja de produtos para cabelo
  6. Loja de perucas

Escrito pela empresa

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(283)

49 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

The hair is awful on instagram I tried…

The hair is awful on instagram I tried to warn ppl they hair do not look the same in person and they blocked me. Disgusting company I will never purchase nothing from them again or recommended my family too they don’t answer emails either I told them that I’m wearing the closure cause I can’t wait I needed my hair desperately and already booked a appointment and they never answered email and blocked me be wary they block ppl for no reason and don’t answer just take your money and give you awful hair especially the brazillian the shedding awful the colour of lace awful please go elsewhere do not buy from them if you see my review don’t under any circumstances spend your money on this company and they reported my review so you cant see the unfair treatment

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Lydia

We've tried our best to communicate with you via email and resolve. We asked you to send photos of your closure as you did not believe it was HD and you refused. We asked to send it back and you also refused but you instead choose to leave multiple reviews and spam unfairly. We're really sorry we were unable to help you further.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Hd 5x5 closure…

Ordered a hd closure for next day delivery and it arrived on time!

The quality of it was amazing and didn’t have any issues, will definitely be ordering from here again!

1 de fevereiro de 2024
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Resposta da HAIRVIRGINITY

Hello Emmanuelle

We're so grateful for your review! This is really helpful and we're glad you're pleased!

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

Hard refund/exchange process

Had an issue with hair quality and contacted customer services. I sent over photos as requested, and was met with a ridiculous amount of hoops to jump through, including paying to send the hair back to them (with only a 7 day window to do so, which would be fine if they were clip ins but seems quite unreasonable when regarding tape extensions), and if THEY decide the hair is good enough quality, you AGAIN have to pay for them to send the hair back to you. I then never received a response to my follow up email and had to go through a 3rd party site to try and resolve the issue. The whole customer service process is quite bad, especially when you consider how much money you’re spending. In hindsight I would’ve shopped somewhere else, you can get better quality hair for a lot cheaper, and better customer service.

8 de fevereiro de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi Georgia

Thank you for leaving a review. We will always reimburse postage for any items that are deemed faulty upon return. Please note that it is only fair for the hair to be shipped back so that our team of qualified stylists can assess the hair against your concerns and find the best resolution - as sometimes customers may not understand how to treat/ care for raw extensions properly. We take pride in our service to customers along with the quality of our products but our terms and conditions are quite clear regarding the return process should any issue arise.

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

Hair quality can be better

I ordered 2 bundles of brazillian deep wave and 2 peruvian wigs (straight and wavy). Delivery was great, but I must say that for such expensive hair, I'm quite disappointed with all orders. The bundles were thin at the end. The wigs are frizzy and shed too.

5 de janeiro de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hello Joy

Thank you for taking the time to leave us a review. I can see that you purchased our SD (single drawn hairs) which are not as thick as our DD collection from root to tip. Regarding the frizziness/ shedding, we encourage you to contact us via email so our team can look into this for you. We look forward to resolving this for you!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

I highly recommend this company

I highly recommend this company. I am so impressed with the unit I recently purchased. The quality of the hair is great and wig construction spot on!

1 de fevereiro de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi there!

Thank you so much for taking the time to leave us a review! Its so helpful and more than anything, we're really happy to know that you are impressed with the quality and construction of your wig unit!

Hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Excellent quality bundles

Excellent quality bundles
Fast shipping
Brilliant customer service

10 de janeiro de 2024
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Aleda

Thank you so much for taking the time to leave us such a nice review! More than anything, we're really happy you're pleased with our products and service! Hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 4 de um total de 5 estrelas

Poor customer service

Poor customer service, although the product is amazing one week in, though took nearly three weeks to arrive. Found the customer service rude and patronising, but product strong

10 de janeiro de 2024
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Resposta da HAIRVIRGINITY

Hello Hayley

Thank you for your review. Our team responded to you as best and as detailed as possible regarding your custom order items on pre-order. We do try to make our timeframes as clear as possible online and we're always happy to help across social media and via email.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

10s across the board

From finding a unit on the website to the detailing with the packaging. 10s across the board. Lace is durable, easy to work with and flawless to install. There is nothing to fault.

15 de dezembro de 2023
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi Geri!

We're so happy that you loved the website, packaging and most importantly your Lace wig unit!! Thanks so much for leaving us a review!!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Best experience!

Had the best experience with hairvirginity! I had ordered my tape in extensions during the hectic christmas period and was worried it may not arrive in time for my birthday in January. I popped them a message on Monday morning to express my worry. My hair was at my doorstep on Tuesday. I AM OVER THE MOON! The hair feels amazing. I love the quality. You have made my whole birthday! Will definitely be repurchasing in the future. Thank you again!

9 de janeiro de 2024
Avaliação não solicitada
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Resposta da HAIRVIRGINITY

Hi Melissa!

Thanks a million for leaving such a lovely review! We're glad you had such a pleasurable experience and we hope you had an amazing birthday!!!

- HAIRVIRGINITY x

Avaliado com 2 de um total de 5 estrelas

Hair quality issue

Ordered tape in extensions and they were beautiful. However since washing them the hair is almost unrecognisable. It’s gone really coarse (almost straw like), dull and gets matted extremely easily. Really disappointed as I loved the hair at first. I would expect the hair quality to last more than one wash when spending £300

20 de dezembro de 2023
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Georgia

Thank you for your review and we're really sorry to hear you've had a bad experience with your order. We always encourage customers to contact us first so that we can resolve the issue ASAP.

Can you please contact us via email and our team will look into this for you.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

Amazing Same Day Service…

HV sorted me out at the very last minute with hair, extremely accommodating, a fantastic level of customer service, I look forward to wearing the hair.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hello

Thanks so much for leaving us a review!! We look forward to your future purchases!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

The BEST

The BEST! hair I’ve purchased so far! :D

3 de dezembro de 2023
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Nance

We are thrilled you're happy!! Thank you for your purchase.

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

My third time ordering from Hair…

My third time ordering from Hair Virginity & as always I’m happy with my purchase. The Hair is super lush cannot wait to get it installed! Fast shipping & friendly staff to answer any queries!! Shop HairVirginity!! 🤍

12 de dezembro de 2023
Avaliação não solicitada
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Drita

Thanks so much for leaving such a lovely review! Glad you're happy and you're always welcome!!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

2X6 Closure

Excellent quality of hair and lace.

12 de novembro de 2023
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Stephanie

Thank you for your review on our 2x6 HD closure! Glad you're impressed and we hope to have you again soon!

- HAIRVIRGINITY x

Avaliado com 5 de um total de 5 estrelas

best customer service experience ever!

best customer service experience ever!! They were so helpful and had such clear communication with me. I had ordered hair from them for my birthday and had trouble with the delivery and they helped me and tracked it for me at a discount!! honestly my birthday could have been ruined if i didnt get my hair in time for my appointment but it all worked out!!! And the hair was sooo soft as well!

7 de novembro de 2023
logotipo da HAIRVIRGINITY

Resposta da HAIRVIRGINITY

Hi Morgan!

Thanks for taking the time to express your feedback! We pride ourselves not just on product but on service too and we're glad this stood out to you! Super glad you enjoyed your birthday too!!

Excited to have you again soon!

- HAIRVIRGINITY x

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