Halcyon Days Avaliações 

I have been ordering the Christmas Box for 36 years. This year in October as usual I ordered the 2025 box. To date I have still not received the order despite numerous calls to customer service who never answer and send me straight to voicemail. 10 days ago I eventually got through, they promised the box would be delivered by 12/12/25. Still no delivery. called numerous times again - no response.
Horrendous service - could someone from the company get back to me and be honest with me.
Jonathan Rowland order no HC100247.

My 3rd order from Halcyon Days and all I can say is the products, the service and delivery have been outstanding. The customer care is above and beyond and I would highly recommend them to anyone.

Ordered a bracelet 30th September 2025. Weeks go by, no bracelet, no tracking, nothing. I emailed multiple times, no response. I called, no answer. Eventually I've had to go via my credit card to reclaim the money. Joke enterprise.

Our attempted online order was derailed by a mysterious digital goblin who declined to accept our default address in the US for the last 25 years. A quick email was answered by a fair maiden who personally took our order and contact information, personally placed the order which arrived in time for our birthday celebration! Many thanks!

Jacqueline went above and beyond in delivering exceptional customer services! I was very impressed with her efforts and extremely pleased with the outcome.

Halcyon Days Customer Services kindly facilitated the personalisation of one of its Christmas 2025 enamel boxes, despite personalisation being unavailable to customers when placing an order on the Halcyon Days website. Jacqueline couldn't have been more helpful and attentive, which is greatly appreciated.

Bought a bangle for my wife which was beautiful but had an issue with the hinge pin coming loose. Made contact despite being out of a normal warranty and was impressed that the company replaced the bangle. Buy with confidence knowing they will treat you well if you have any issues too!

Jacqueline has helped me over time with various concerns related to my orders. The most recent time she checked into why I couldn't get my HD order completed. There was a problem with my address, which I couldn't understand, as it was the same address as always. She was able to send me a link so I could complete the sale. It was timely because the item was still available! Jacqueline is always helpful, friendly and kind. She responds as quickly as she is able to. Halcyon Days should be very glad to have her as part of their team!!

1

We ordered a bangle, preorder, on September 18th. The website said it would ship out October 1st. We have not received any updates at all. Have emailed 4 times and called 3 times with zero response. Companies customer service is absolutely horrendous. We even called DHL to see if they had anything coming to us and they said they did not. At this point we are thinking of disputing the charge with our bank.

I was most impressed by the understanding and helpfulness that Jacqueline Shepherd gave me when I asked about a particular item I was looking for on the Halcyon Days Website. She found the enamel box I was inquiring about, and alerted me right away, informing me that she would aid me in ordering this piece. I then gave my shipping and payment info. Then within a week she was informing me of the shipping and arrival info , and, it was then delivered to my doorstep in St Louis, Missouri USA ! There are very few other business with such excellent customer relations as this.

Jacqueline was absolutely lovely and very helpful throughout the process and the products themselves are really beautiful. I would definitely recommend Halcyon Days to anyone looking for something special.

The level of personalized service was exceptional. There was a production issue with one of my ordered items and the Halycon representative researched all the details so I was able to make a decision on how to proceed. She was responsive, professional and kept me well-informed.

I heard about the craftsmanship and beauty of Halcyon Days products so bought my friend a bracelet for her special birthday. I was not disappointed. It was beautiful and the details on it gave it an unusual look. I had a few queries which were promptly dealt with by Jacqueline and all in all I can wholeheartedly say I recommend this company to anyone.

Wonderful service from the very helpful Jacqueline...She arranged the item that I Wanted ,as was not in stock on the Website to purchase.
Delighted with the bangle ....

Jacqueline went to a lot of trouble to find me a new box for one of my Halcyon ceramics. Couldnt have been more helpful and kind. And she succeded!

Jacqueline was incredibly helpful and wasted no time in helping me with my order. I had a very pleasant experience.

I contacted Halcyon Days customer service with a special request, and I was lucky enough to be assisted throughout the process by Jacqueline. She was a delight to work with! She was able to fulfill my request, and she kept me up to date throughout the process from our initial contact all the way through to delivery in the United States. I couldn't have asked for a better interaction!

I have been a long standing admirer and customer of Halcyon Days. I saw a beautiful pair of cufflinks but the website said it was out of stock. I received very prompt and courteous response to my enquiry and further communication explained fully the process and timing of obtaining out of stock items from the factory. I was very pleasantly surprised to receive the cuff links ahead of schedule. The process was easy, professional and caring. I would definitely use Halcyon Days again.

Outstanding customer service, swift, professional and offering relevant solutions. Throughout the transaction communication and advice where needed. Thank you.

Excellent customer service!! Jacqueline was very understanding and did her utmost to help with my order. My emails were answered rapidly and she kept in contact untill my problem was resolved. Thank you!