Halcyon Days Avaliações 

I ordered 2 items and the website said they would be dispatched between 3 to 5 days. After a week, I had not received the items and had no explanation as to what was happening. I emailed to find out what was happening, no response. I emailed again, a response came back saying one item was not in stock and would not be coming back into stock. I asked for a full refund of my order and am still waiting for someone to come back to me to confirm this has been done. Really poor customer service. I shouldn't have to repeatedly chase to find out where my items are and if they cannot fulfil an order the onus is on them to inform the customer not wait until the customer contacts them. I will not buy from them again.

The team were so quick to respond to my queries. Thank you!

I had had a few hiccups with this order but, thanks to Jacqueline's patience and helpfulness, all was well and my friend is delighted with the mugs.

Thank you Jacqueline

Excellent service much appreciated.
Although Halcyon Days does not ship to Australia arrangements were made to have this very attractive mug sent via a competent carrier.
The service has been unusually good and the organizer is to be highly commended.
Thank you very much!

There was a bracelet on the website that didn’t explicitly indicate the metal used, which I noticed in all other bracelet descriptions. I wrote to customer service to inquire and Jacqueline went above and beyond to find the right resource to confirm this information. She kept me informed multiple times that she hadn’t forgotten about my request while I waited a few days for the information. Top notch customer service!

Jacqueline was very helpful and answered all of my questions within a timely manner. This was a great customer experience. The product quality is consistently outstanding, exceeding my expectations every time. I highly recommend Halcyon Days.

I cannot emphasize enough the fact that Jacqueline was beyond brilliant in guiding me through the process to purchase my second bracelet from you!! …She was patient…understanding…and just so very pleasurable to work with….so very many kudos for her!!!

I placed an order online at Halcyon’s site to have a box personalized with a message for a special friend’s birthday gif later this summer.

2 days later I received a message from Halcyon that my order was “On Hold”. Oh No, I couldn’t imagine what the delay was….. When I opened the message, I was stunned to see that Jacqueline (Super Smart Halcyon Salesperson) put the order on hold because she was pretty sure I had a typo in my message and she wanted me to double check!

She, of course, was absolutely correct. I had read my personalization several time before I submitted the order, however I actually spelled my husband’s name incorrectly on the message! How embarrassing it would have been, and equally disappointing, if she did not catch MY MISTAKE and we then did not have the perfect gift for our friend.

I am so grateful to Jacquline for caring enough to reach out and ask that question! She SAVED THE DAY! I cannot wait to see our beautiful gift and without question, I intend to buy more cherished gifts at Halcyon!!!!!

I enquired about a bangle that was out of stock to see if it would be coming back in. Jacqueline contacted me to say that one could be made if I was willing to wait around 6 weeks. It didnt need much thought for me to say yes and Jacqueline sent a link for me to pay a few days later. I was so excited as I clicked on the link whilst at work and noticed the image of a cuff bangle - not the one I had asked about and in my panic, clicked the wrong button. I emailed Jacqueline straight away and she responded with a link to the right bangle and to say she has put the cuff on hold. So thank you Jacqueline for sorting my error out, it would have been a costly mistake on my part and I truly appreciated your speedy response and professionalism. My other bangles are beautifully made and I love wearing them. I would highly recommend Halcyon Days, their stunning products and fantastic customer service! Looking forward to my new addition when it arrives.

Excellent service from Jacqueline. Most helpful. Perfect clear communication.
Many thanks

The brand is good, the return process is not customer friendly. The customer service telephone number is constantly engaged. Also cost me £8.95 to ensure that my return was sent safely…no invoice with my purchase added to my stress on returning my item.

I ordered a bracelet online, not only they sent me the wrong one, but after many false attempts of collection of the item (they said the courrier would come on a certain day for which I had to work from home but nobody ever turned up, this happened 4 times!) but once collected the product was never refunded and none of my chasing emails answered. Just unacceptable behaviour and

I ordered a bracelet a month ago. It never came. That’s no big deal. Things happen. I understand. I send an email explaining the situation. I was told the “fulfillment team” would need to handle it. They haven’t. I have sent a couple of emails… I get no response.

The bracelet is nice (in the picture) and I get that things happen but what company doesn’t send at least a stock email saying “We are looking into it?”

First class service & support from Jacqueline to ensure a gift was delivered on time. Really very much appreciated!!

Jacqueline was wonderful! She is efficient - I felt that she communicated effectively and got everything done quickly. She was a pleasure to work with over the past week. I am delighted that the gift that I ordered is on its way to the US. I have Jacqueline to thank for that.

It was very quick response. Always reliable Halcyon Days customer support.

I am staggered at how incompetent these people are. There is NO customer service. Before you buy from them, check yourself! Call their customer line, no one will pick up! For a brand that portrays itself as luxury or quality, this is a joke.
They have sent my order to the wrong address. After half a dozen calls to the landline and half a dozen unanswered emails. They finally get back to me and tell me the address has been changed, only for it to go to the wrong address.
Halcyon Days, sort yourself out. I wish i'd seen your reviews earlier.

Jacqueline was very helpful in resolving my exchange.

I contacted customer service directly in the UK to enquire about shipping to Australia as there was no option to do this online. I was surprised to receive a personal email straight away from Halcyon Days agent Jacqueline, who informed me that she would endeavour to find out shipping costs to Australia. Jacqueline went out of her way to help me complete my purchase and raised a special order for me to ship to the Gold Coast. She was a joy to deal with; personal, professional, and efficient. I am truly impressed with the level of service I received! Jacqueline had had no previous contact with me and yet I was given the same level of service as Royalty.

As there was no way of placing a message on line in with a gift I wanted to send I phoned customer support and spoke to Jacqueline who couldn’t have been nicer or more helpful fabulous service very pleasantly delivered