Would leave zero stars if it were an option. Avoid, no communication with anyone from the company, emails are unanswered, phone calls are pointless. Some numbers on their websites no longe... Ver mais
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Veja o que dizem as avaliações
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to ch... Ver mais
A empresa respondeu
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this... Ver mais
My Newry store is fantastic, everyone is so helpful and knowledgable. Product quality is excellent and pricing is always competitive if not the best. Carl is a star. He helped us with all our new d... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- Loja de Acessórios para Banheiros
- Loja de Portas
- Fornecedor de Materiais para Jardins
- Loja de madeira
- Loja de suprimentos para encanamento
Sobre Haldane Fisher
Escrito pela empresa
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Informações de contato
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, Reino Unido
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Zero communication
Would leave zero stars if it were an option.
Avoid, no communication with anyone from the company, emails are unanswered, phone calls are pointless. Some numbers on their websites no longer work.
Two weeks from placing order and still no delivery, delays can happen but the lack of communication is unacceptable.
I wish I had read the reviews before placing an order. Too many people have pointed to the lack of communication for it to be a glitch. Won’t be using this company again.
EDIT
The company did contact me but it's a bit late in the day. They would have known for days they couldnt deliver when promised.
17 de julho de 2026
Avaliação não solicitada
Very helpful
Very helpful, there's an older gentleman who cut wood for me, and was so nice..His attitude was a breath of fresh air, nothing was any trouble.
10 de julho de 2026
Easy navigation of site
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this service again or delivery for larger quantities. Thank you.
9 de julho de 2026
Product was as described
Product was as described. The guy in the timber yard was very friendly and efficient.
9 de julho de 2026
Brilliant service
9 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Great experience from entering the yard…
Great experience from entering the yard to leaving it
9 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Colin,
We're so happy to hear you had a great experience from start to finish. We appreciate your kind words!
Kind Regards
Sandra
Positive feedback
Amiable delivery guy.
Bulk bag of stones left exactly where I requested. 10/10 👍🏻🙂
8 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Robert,
We are so happy to hear our delivery service met your expectations and that the stones were placed exactly as requested. We appreciate your kind words!
Kind Regards
Sandra
My second order delivered by Haldane…
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to check. Exemplary service! A
Special shout out to Mark in Bangor for his patience and assistance, so helpful and I even got my delivery early! Highly recommend for good value for money, quality product and efficient and helpful customer service.
8 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Andrea,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that our team provided helpful and friendly service, especially in assisting you with your timber order. It is wonderful to know that we could ensure your delivery arrived early and that you found our products to be of good value and quality. I will be sure to pass on your kind words to Mark.
Kind Regards
Sandra
Online purchase
I cancelled my online order within 12 hours of purchase and I have yet to receive any notification of cancellation or refund. This was over a week ago. Terrible customer service for online orders
9 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Ruth,
We are concerned to hear about the delay with your cancellation and refund. We are actively looking into this matter to understand what happened.
Kind Regards
Sandra
Resposta da Haldane Fisher
Good Afternoon,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Late delivery
Ordered on 4th July, expectation of 5-7 days. No sign of order on the 10th, rang and was assured that I would have it by end of day.
No sign of delivery by end 10th: delivery came Tuesday 14th. Not ideal for DIY planned for the the long weekend.
4 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon N McMahon,
We are very sorry that your delivery was delayed and arrived after your planned DIY weekend. We understand this was frustrating and we are reviewing our delivery process to prevent similar issues.
Kind regards
Sandra
I Still have not received the order
I Still have not received the order. Slow response time,
6 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Declan,
We are concerned to hear your order has not arrived and about our response time. We are looking into this immediately for you.
Kind Regards
Sandra
Delivery service was on time
7 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Robert,
We're happy to hear that our delivery service was on time for you. We appreciate your positive feedback, and look forward to seeing you again soon!
Kind Regards
Sandra
Haldane Fisher is my first choice for…
Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
22 de junho de 2026
Resposta da Haldane Fisher
Good Morning Liz,
Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.
Kind Regards
Sandra
Resposta da Haldane Fisher
Good Morning Jay,
We are so glad you had a positive experience with Haldane Fisher. Your support is invaluable to us. Looking forward to seeing you again soon!
Kind Regards
Sandra
Resposta da Haldane Fisher
Good Morning Karen,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Resposta da Haldane Fisher
Good Afternoon Jayne,
We are so pleased to hear that you had a positive experience with our correspondence, delivery, and product quality. Thank you for your wonderful feedback.
Kind Regards
Sandra
Poor service
I am still not able to pick up product as I have just been informed Haldane and Fisher are having problems getting it from a warehouse in Newry to Coleraine. I have just been told it will take at least another week. 14 day to get an order processed is not satisfactory.
2 de julho de 2026
Resposta da Haldane Fisher
Good Afternoon Michael,
We sincerely apologize for the significant delay in receiving your product. We understand your frustration with the extended processing time and the inconvenience this has caused. We are actively working to resolve the logistical issues between our warehouses to expedite your order.
Kind Regards
Sandra
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