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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having tried several salt suppliers we found Halite Salts and found them to be very competitively priced. The order was dispatched very quickly and arrived promptly. There was an issue with the delive... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Extremely fast delivery and very competitive prices. We have been buying block salt for over 10 years and this is easily the best experience. Haven’t used the salt yet and if it does what is says on t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamento para abrandamento da água

Escrito pela empresa

Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

197 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good seller!

A good seller, honest and tried their best to fulfil my urgent need of delivery.
Previously when delivery was mishandled, not their fault, the owner made sure to fix the problem immediately.
I am now a repeat customer due to their honesty and reasonable prices!

5 de abril de 2025
Avaliação não solicitada
logotipo da Halite Salts

Resposta da Halite Salts

Thank you so much for your kind and thoughtful review! We're truly grateful for your continued support and understanding. It means a lot to us that you recognised our efforts to resolve the delivery issue swiftly. We're always here to help and do our best to provide honest service and great value. Looking forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Delivered on time

Delivered on time, good salts at a good price

3 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for the great review! We're pleased to hear your order arrived on time and that you're happy with the quality and price of our salts. Your support means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Prompt delivery and good value.

Prompt delivery and good value.

3 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your kind words! We're glad to hear your order arrived promptly and that you found it good value. We really appreciate your support!

Avaliado com 4 de um total de 5 estrelas

Great value

Great value. But delivery could have been quicker

2 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your feedback! We're really pleased you found the product great value. We’re sorry the delivery wasn’t as quick as expected—we’re always working to improve this and appreciate your patience. Hope to serve you again soon!

Avaliado com 5 de um total de 5 estrelas

Good communication when delivery was…

Good communication when delivery was going to be late, arrived in time, anyway

2 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're glad to hear our communication was helpful and that your order arrived in time in the end. We always aim to keep our customers informed and deliver as promptly as possible. Thanks again for your support!

Avaliado com 3 de um total de 5 estrelas

All well that ends well

All was going well until I had to message them to find out where delivery was. Should have had email to say it was delayed. But to their credit had an offer to put me on, but could manage without it. Delivered then as expected. So all good in the end. I am impressed with their swift reactions to any problem. This how I have worked in the past. As long as a customer knows you are doing your best to solve issues/keep informed, I found that they are prepared to wait. Many thanks. Much appreciated

2 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Hi Rusty,

Thank you for taking the time to leave a review.

We’re really glad to hear that everything worked out in the end and your order was delivered as expected. That said, we completely understand your frustration at not receiving an update when there was a delay — and we agree that you should have been informed. We're already working on improving our communication in situations like this so customers aren't left in the dark.

We do appreciate your patience, and we’re always here if you need anything in future.

Best wishes,
The Exacta Supply Team

Avaliado com 5 de um total de 5 estrelas

Top quality salt provider

Excellent service all round with good communication

1 de abril de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Hi Mike

Thank you so much for your kind words!

We’re delighted to hear you were happy with both the quality of our salt and the service you received. Great communication and reliable service are exactly what we aim for, so it means a lot to have that recognised.

Looking forward to serving you again soon.

Best regards,
The Halite Salts Team

Avaliado com 5 de um total de 5 estrelas

Excellent product at a very reasonable…

Excellent product at a very reasonable price- I was paying a lot more previously from a local supplier!!
Great customer service- when I have had any queries or questions they are answered quickly - so far very happy with my 3m subscription - would recommend.

14 de março de 2025
Avaliação não solicitada
logotipo da Halite Salts

Resposta da Halite Salts

Thanks so much for your kind review! We're really glad to hear you're finding great value in our product and that our customer service has been helpful. It's brilliant to know you're happy with your 3-month subscription so far — we truly appreciate the recommendation! If there's ever anything else you need, we're always here to help.

Avaliado com 5 de um total de 5 estrelas

All delivered very fast

All delivered very fast. Well packaged too.

26 de fevereiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with

Avaliado com 1 de um total de 5 estrelas

Still waiting for a refund

Still waiting for a refund, be wary of this company. The subscription doesn't notify in advance and is processed the same day so if you've forgotten about it (not uncommon on the 3 month subscription) it'll dispatch on the same day without a chance to stop it. I did contact Halite Salts on the same day and was told they would stop it being dispatched but this didn't happen. They then ignored my messages and finally called last Friday to say they had "requested the offshore admin team to process my refund which should be done in 48 hours" this never happened and i'm still waiting. They told me to keep the product and they'd give me a full refund, although I wish i'd now returned to sender.

I've been forced to contact my card provider to deal with the refund.

25 de fevereiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Dear Jamie,

We sincerely apologise for the way your refund was handled and fully accept responsibility for the mistakes on our part. You should never have had to chase us for this, and we deeply regret the frustration and inconvenience this has caused you.

Our intention was always to resolve this promptly, but we clearly failed to follow through as we should have. This is not the level of service we strive to provide, and we take your feedback very seriously. We have now processed your refund in full, and you should have received an email confirmation of this. If you have not received it, please let us know, and we will ensure it reaches you.

Additionally, we recognise that our subscription service did not provide adequate notice before renewal. We are now implementing changes to ensure customers receive more advanced notice before a subscription payment is processed.

Once again, we are truly sorry for your experience, and we greatly appreciate your honest feedback. If there is anything else we can do to make this right, please do not hesitate to contact us at info@halitesalts.co.uk.

Best regards,
The Halite Salts Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service
The block salt is the top quality one

24 de fevereiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery. Competitive price.

24 de fevereiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with

Avaliado com 5 de um total de 5 estrelas

Very good value

Very good value. Prompt dispatch. Well packaged.Very good customer service.

24 de fevereiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're glad we could meet your request. Let us know if there's anything else we can help with

Avaliado com 1 de um total de 5 estrelas

Blocks arrived broken

Blocks arrived broken

28 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Dear David,

We sincerely apologise for not responding to your email in a timely manner. That was not the level of service we aim to provide, and we deeply regret any frustration this caused.

I can confirm that we have now replaced the broken salt blocks. We appreciate your patience and understanding, and we truly value your business.

If there is anything else we can do to assist you, please don’t hesitate to reach out. We hope to serve you again in the future and provide a much better experience.

Best regards,
Ollie Weston
Director, Halite Salts

Avaliado com 1 de um total de 5 estrelas

Order late and short

Ordered 2 25kg bags, delivery was a day late and only 1 bag delivered, still waiting to hear where 2nd bag is

30 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Dear Harry,

We sincerely apologise for the issues with your order and for not responding to your emails in a timely manner. Unfortunately, DPD lost one of the bags in transit, and we regret that this was not resolved as quickly as it should have been.

I can confirm that we have since replaced the missing bag of salt and that I personally called you to apologise for the mistake. We truly appreciate your patience and understanding throughout this process.

We value your business and hope to have the opportunity to serve you again in the future, providing the level of service that you rightfully expect. If there is anything further we can do to make this right, please don’t hesitate to reach out.

Best regards,
Ollie Weston
Director, Halite Salts

Avaliado com 5 de um total de 5 estrelas

First time using Halite Salt and Very…

First time using Halite Salt and Very pleased with the speed of delivery unlike some companies where it takes a month or more.
Hopefully it’s not a one off and it will be the same delivery speed if I subscribe to them.
Well done Halite I will recommend to friends and families. 👍👍👍

29 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your thoughtful review! We're delighted to hear you were pleased with our fast delivery—we pride ourselves on getting orders out quickly. Rest assured, our commitment to speed and reliability is here to stay! We’d love to have you as a regular customer, and we truly appreciate your recommendation. See you again soon! 👍😊

Avaliado com 5 de um total de 5 estrelas

High quality product

High quality product, rapid delivery, well packed, good price

28 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your fantastic review! We’re thrilled to hear you were happy with the quality, speed of delivery, packaging, and pricing

Avaliado com 5 de um total de 5 estrelas

Great price and quick delivery

Great price and quick delivery

28 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

Thank you for your review! We're pleased to hear you found our prices competitive and delivery speedy. We appreciate your support and hope to serve you again soon!

Avaliado com 5 de um total de 5 estrelas

Fantastic after sales service

Fantastic after sales service. Unreservedly recomend

27 de janeiro de 2025
logotipo da Halite Salts

Resposta da Halite Salts

We really appreciate your kind words! Providing great after-sales service is a top priority for us, and it's fantastic to hear we met your expectations. Thank you for your recommendation!

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