Halo’s London Avaliações 199

O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually l... Ver mais

Avaliado com 1 de um total de 5 estrelas

no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to che... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery. Gre... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

199 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have ordered from Halo's London…

I have ordered from Halo's London before because the quality is 10/10 I literally wear the earrings everyday and they still look brand new. Definitely my go-to when I need gold jewelry that actually lasts. I recommend this company the delivery is also quick. Can't complain at all.

26 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

order not shipped then cancelled

no tracking provided, no order number or confrimation provided. Hadn't been shipped in a working week and no reply from emails. Finally got through on live chat and was told "order cancelled". Wasted a week waiting for a gift.

13 de abril de 2026
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

Hi Mr Smyth,

Thank you for your feedback, and we’re very sorry for the experience you’ve had.

Due to an unexpected system issue, a small number of orders — including yours — were not processed within our usual timeframe. We monitored the situation closely on a day-by-day basis in the hope it would resolve quickly without disruption; however, it unfortunately persisted longer than anticipated.

As a result, rather than dispatching your order late and risking an extended delivery time, the order was cancelled and a full refund issued. We appreciate that this was frustrating, particularly as it was intended as a gift, and we sincerely apologise for the inconvenience caused.

We can confirm that the issue has now been fully resolved, and operations have returned to normal. This was an isolated logistical disruption rather than a reflection of our usual service standards.

Thank you again for your feedback — we take this seriously and are using it to ensure improved communication in the unlikely event of similar issues in the future.

We understand that customers are more likely to share feedback when something goes wrong, and we take that feedback seriously as it helps us improve and refine our processes.

Avaliado com 5 de um total de 5 estrelas

I bought a huge necklace of Halo

I bought a huge necklace of Halo, postage was super fast, delivery was first class. The necklace is amazing. I will definitely be buying from again and will be telling all my friends and family to check them out. There customer service was first class

6 de março de 2026
Avaliação não solicitada

Estamos analisando esta avaliação conforme o procedimento de sinalização da Trustpilot.

Avaliado com 5 de um total de 5 estrelas

Reliable and trustworthy

Bought some silver hooped earrings from them and they were really nice and good value too. The whole buying experience was very easy, no issues and they were well packaged for a quick delivery.
Great customer service. Great little company.
No hesitation in recommending them.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality and price

Bought the 18ct gold basket earrings as they looked so similar to a pair I was given as a gift from a family member abroad but I sadly lost one of them. So I was really pleased to have discovered Halo’s! Excellent price and great quality, the clasp is sturdy. Very fast delivery and good packaging as well.

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Well chuffed with my new earrings

Absolutely chuffed with my new earrings. They arrived fairly quick even though they came from China. Real silver and exactly the same, perfect quality earrings sold by a big brand for about 10 times the price.
The site also gave me the option of a pair of free earrings, which arrived first cos I think they were sent from the UK.
Definitely recommend.

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WORSE COMPANY I HAVE EVER ORDERED FROM FROM INTERNET BUYER BEWARE

I ordered two bracelets. I paid £60. I received one bracelet. I then contacted the company , they asked for photographs I sent your photographs. I also sent them numerous emails , messages. I asked them to phone me ,they’re still not giving me a refund. I’m going through the bank to get a refund. Be aware of this company. Do not buy they rip you off. I ordered two bracelets only received one and they won’t give me a refund cause they don’t believe it. It was packed wrongly in China.

Got reply from company even after sending photos and emails, they say this is not proof, seems their stock answer when they don’t want to admit mistakes, going through fraud department at bank to recoup my money

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

We’re sorry to hear you’re unhappy with your experience.

We investigated this matter thoroughly by reviewing our order records, dispatch confirmation, courier tracking, and delivery proof. Our records confirm that the order was dispatched in full and delivered to the address provided.

We requested supporting information in line with our standard review process and responded to all correspondence. As no evidence was provided demonstrating an error at dispatch, we were unable to issue a refund.

We always aim to resolve issues fairly and transparently and will continue to cooperate fully with any formal review by the payment provider.

Avaliado com 5 de um total de 5 estrelas

Perfect jewellery gift.

Perfect jewellery gift.
Presentation delivery and service very good.

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Avaliado com 5 de um total de 5 estrelas

Ordered some rose gold hoop earrings…

Ordered some rose gold hoop earrings for my daughter’s birthday. Excellent item and delivered very quickly, my daughter loves them thank you

9 de dezembro de 2025
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

Avaliado com 1 de um total de 5 estrelas

Avoid these scammers!

Avoid these scammers!
I ordered 2 items in October, received one item only in November, have been emailing them since with no response. I’ve used all possible channels from customer service email to the chat on their website to IG. No response!
They’ll take your money and ghost you, be warned.
Update: after posting this review they have responded and issued a refund

9 de novembro de 2025
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

Hi Reem,

Thank you for taking the time to leave a review.

We’re sorry for the frustration caused by the delay in responding to your earlier messages. After reviewing your order, we identified that one item could not be dispatched due to a delivery issue. As soon as this was brought to our attention, we responded via Instagram and processed a full refund for the missing item, which you later confirmed had been received.

We acknowledge that our response time on this occasion did not meet the standard we aim to provide, and we apologise for that. However, we would like to clarify that the matter was resolved promptly once contact was established, and no funds were retained for the undelivered item.

We appreciate your update noting that a refund was issued and remain committed to improving our communication going forward.

Kind regards,
Halo’s London Customer Support

Avaliado com 5 de um total de 5 estrelas

Bought these beautiful earrings as a…

Bought these beautiful earrings as a gift and I am sure she will love them as much as I do they arrived beautifully packaged they are such good quality and value I will definitely buy from this company again they have such lovely quality pieces something for everyone

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Halo’s London

Resposta da Halo’s London

Thank you so much. We are glad you were pleased with your purchase and we’re kind enough to take time out to share your experience with others on trust pilot. Hope you return to our store soon :) Halos London customer care team Www.haloslondon.com

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