I did an online order - Large pamper pack, chocolates and Prosecco. I took my time perusing all the choices and adding extras. I found the ordering and payment very easy, discount applied no problem... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
DO NOT USE THIS COMPANY: We wanted to send a Hamper to a loved one in Perth. Their website stated next day delivery - guess what they are in Melbourne so it took several days to arrive. We bought seve... Ver mais
A empresa respondeu
The hamper was very much appreciated by the recipient. She loved everything in it. We had a bit of a delay but the company and Rajith of the courier company made sure the she got her hamper befor... Ver mais
A empresa respondeu
I have used Hampers Galore several times. Happy with the products in the Hampers. Recently ordered a hamper for my Mother in Law's 95th birthday. Selected the delivery date to be her actual birthday... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Produtos Alimentícios
- Loja de Doces
- Fornecedor de Brindes
- Loja de Cestas de Presente
- Loja de Souvenirs
Sobre Hampers Galore
Escrito pela empresa
Making Moments Memorable
Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!
Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.
At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!
VISIT US TODAY
Informações de contato
28 Volt Circuit, Dandenong South, 3175, Melbourne, Austrália
- 1300 459 569
- customerservice@hampersgalore.com.au
- hampersgalore.com.au
3,6
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing-paid extra for shipping
I ordered and paid extra for shipping next business day for my grandsons birthday. Ordered on a Friday before 3pm, as instructed. The order is still there.
17 de janeiro de 2025
Resposta da Hampers Galore
Thank you for reaching out. I sincerely apologise for the inconvenience caused. I understand how important your grandson's birthday is, and I truly regret that the order has not been delivered as expected.
I'll promptly check the status of your order and follow up to ensure it's resolved.
Thank you for your patience, and again, I apologise for this delay.
Disappointed that delivery date was not adhered to
I have used Hampers Galore several times. Happy with the products in the Hampers.
Recently ordered a hamper for my Mother in Law's 95th birthday. Selected the delivery date to be her actual birthday, as we are in a different state and could not be with her o the day.Then emailed asking for confirmation that delivery was scheduled for that date, and received email response assuring that it was.
Hamper then arrived 2 days early. Emailed expressing disappointment but no response.
4 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your feedback. We sincerely apologise for the early delivery and any disappointment caused on such a special occasion. We value your input and will use it to improve our service.
Resposta da Hampers Galore
Thank you for your wonderful feedback! 😊 We're delighted to hear your order was delivered so quickly. We look forward to serving you again soon!
Different items arrived
Unfortunately what arrived was very different to what was shown online. Not only the look of products but the colouring book was missing and was the main reason I purchased for my niece to have something to do after surgery.
16 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your feedback. We sincerely apologise that the hamper did not meet your expectations and for the missing item, especially given its importance. We understand how disappointing this must have been and will investigate this matter further to ensure it doesn't happen again.
Still awaiting proof of delivery
Still awaiting proof of delivery. Receiver has not acknowledged receipt, so would be helpful to be advised that was delivered to correct address
2 de janeiro de 2025
Resposta da Hampers Galore
Thank you for reaching out.
We understand your concern and apologise for any inconvenience caused. I have contacted our delivery partner to obtain proof of delivery and confirm that the order was delivered to the correct address. I will update you as soon as I receive the details.
Thank you for your patience, and please let me know if you need further assistance in the meantime.
Great product range and easy ordering…
Great product range and easy ordering system.
2 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your kind words! We're delighted to hear that you enjoyed our product range and found the ordering process easy to navigate.
We truly value your feedback and look forward to serving you again soon!
Great postage time and everything was in the box
It only took 2 days to be delivered from Melbourne to Perth, and everything that I ordered was in the box. Overall, a very smooth experience.
13 de janeiro de 2025
Resposta da Hampers Galore
Thank you for sharing your experience with us! We're thrilled to hear that your order was delivered quickly and that everything you ordered arrived as expected.
Providing a smooth and reliable service is what we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Missing added item…
The Christmas Pudding Wine Hamper arrived the next day and was good. The added Merry Christmas Wine Bundle was never delivered. After various emails they quoted 'Please rest assured that I have already added your order to our refund list for the missing items. Our accounts team will process this accordingly.' That was on the 7th Jan and I'm still waiting on 14th Jan! That wasn't delivered either.
Just in case you've forgotten, the order code was HG68800. 21st Jan and still no promised refund. Watch this space! A refund has been gratefully received. Thankyou.
16 de dezembro de 2024
Resposta da Hampers Galore
Hi Kathy,
We're sorry to hear about your experience. We sincerely apologise for the delay and will ensure this matter is resolved promptly. Thank you for your patience.
Kind regards,
The Hampers Galore Team
Couldn’t be happier
So easy to order. Had the wine I was after. Delivered on the same day. Incredible!
12 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your wonderful feedback! We're thrilled to hear that your order was easy to place, and that we could deliver the wine you were after so quickly. We're delighted to have been able to exceed your expectations! If you need anything else, don’t hesitate to reach out.
Resposta da Hampers Galore
Thank you for your kind words! We're so glad to hear that you were happy with both the speed of delivery and the quality of the product. If you need anything else in the future, feel free to get in touch!
Disappointed customer
I ordered a Christmas hamper for my son in Australia the 3rd of December to be delivered on the 20th. The delivery was attempted but the office was closed. The hamper finally arrived on the 2nd of January. I contacted Hampers Galore many times with my son's home address and telephone number but no attempt to contact him was made. Very disappointed and won't be using them again.
3 de dezembro de 2024
Resposta da Hampers Galore
Hi Jacinta,
We’re very sorry to hear about your disappointing experience. It’s truly unfortunate that the hamper didn’t arrive as planned, especially during the festive season. Your feedback is important, and we sincerely apologise for the inconvenience caused by the delay and lack of communication. Thank you for bringing this to our attention.
Kind regards,
The Hampers Galore Team
Mixed feelings
I liked that the hamper was delivered very quickly. In my hamper, the chip packet was open and I didn’t get exactly what I ordered, some of the products were different and I was disappointed.
6 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your feedback, and we sincerely apologise for the issues with your hamper. We're glad to hear that the delivery was quick, but we truly regret that some of the products were different from what you ordered, and the chip packet was open. This is certainly not the experience we aim to provide. We will investigate this further and take the necessary steps to prevent it from happening again. Thank you for bringing this to our attention.
good customer service and quick to use
easy to order and quick to deliver - thanks,
19 de dezembro de 2024
Resposta da Hampers Galore
Thank you for your positive feedback! We're happy to hear that your ordering experience was smooth and that your delivery was quick. If you need anything else, don't hesitate to reach out!
I ordered my hamper on 6Jan and l still…
I ordered my hamper on 6Jan and l still haven't received it
6 de janeiro de 2025
Resposta da Hampers Galore
We sincerely apologise for the delay in the delivery of your hamper. We are currently looking into the status of your order and will provide you with an update as soon as possible. Thank you for your patience and understanding.
I do not know if hamper has been…
I do not know if hamper has been delivered even though I asked for confirmation
8 de janeiro de 2025
Resposta da Hampers Galore
Hi Sarah,
We apologise for the inconvenience. Unfortunately, we cannot confirm the delivery status at this time. Please allow us to look into this for you and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
The Hampers Galore Team
Resposta da Hampers Galore
Thank you for your wonderful feedback!
We’re so pleased to hear they loved the result. It’s always our goal to create something beautiful and memorable for every occasion.
Make my family & friendship easy.
Very easy and reasonable price and discount most of the time. Quick delivery too.
7 de janeiro de 2025
Resposta da Hampers Galore
Thank you for your kind feedback! We're thrilled to hear you found our process easy and our pricing reasonable. It's great to know you appreciated the discounts and quick delivery. We look forward to serving you again! 😊
We loved our hamper
We loved our hamper! We received it as a gift for Christmas. It was full of yummy, good quality treats and sparkling wine. We were very happy with it 😊
1 de janeiro de 2025
Resposta da Hampers Galore
Thank you for sharing your experience! 🎄✨ We're delighted to hear you loved the hamper and enjoyed the quality treats and sparkling wine. It’s always our aim to bring joy, especially during the festive season! 😊
AVOID - Extremely Poor Service and Lost Christmas Hamper
I ordered a Christmas hamper on December 14th with an expected 2-3 day delivery. What followed was a frustrating experience that remains unresolved:
• The provided tracking number was invalid from the start
• After multiple attempts to resolve the issue (10+ calls and emails), I received contradictory information:
- Phone support claimed it was at an unspecified local post office
- Email support admitted they had no idea of its location
- Their responses were generic and often unrelated to my queries
On January 7th, I finally received proof of delivery - from December 20th. The hamper had been left unattended in the foyer of a 30+ story Melbourne CBD building, by some lockers. Unsurprisingly, after 19 days, the hamper was no longer there.
Despite losing my order due to their poor delivery practices, they've refused to provide a refund and merely "thanked me for my understanding."
There are many reputable hamper companies in Melbourne - I strongly advise choosing one of them instead.
14 de dezembro de 2024
Resposta da Hampers Galore
Hi Conor,
We're deeply sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we strive to provide. Please email us at customerservice@hampersgalore.com.au with your order details so we can investigate this further and work on a resolution. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention.
Kind regards,
The Hampers Galore Team
Prompt service very efficient & free…
Prompt service very efficient & free delivery.
5 de janeiro de 2025
Resposta da Hampers Galore
HI Bev,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with our prompt service, efficiency, and free delivery. Providing a seamless experience is what we strive for, and it's always great to know when we've achieved that.
We hope to assist you again in the future!
Warm regards,
The Hampers Galore Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.