Tolle Lage. Sauberes, neues Gebäude. Alles Notwendige ist vorhanden. Waschmaschine und Trockner waren in der Beschreibung nicht erwähnt. Der Parkplatz ist auch für größere Autos (z. B. VW Sharan) geei... Ver mais
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Veja o que dizem as avaliações
Positive aspects: Modern, spacious and clean apartment; very large garden and beautiful views. Trampoline and football goal for the kids. Private parking. The apartment manager came quickly when t... Ver mais
La casa era semplicemente perfetta! Comoda, spaziosa e dotata di tutto il necessario per un soggiorno davvero confortevole. Anche il parcheggio è stato molto comodo. Un ringraziamento speciale all’h... Ver mais
Great location - easy and flat walking distance from train station. Bus terminal even closer. It was very warm (32+ degrees) when we stayed in Aug 2026 and without air-conditioning we had to slee... Ver mais
Detalhes da empresa
Escrito pela empresa
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Informações de contato
6900, Lugano, Suíça
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4,3
Excelente
739 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We booked a 3 night stay in Croatia
We booked a 3 night stay in Croatia. Booking was confirmed and a large deposit taken. Out of the blue I received an email that the owners wanted to stay in the home when we had booked and informed us we would have to shift our stay by 2 nights. Our flights were already booked and this was not possible. As such, Happy Rentals left us with no accommodation for 3 nights of our 10 day trip. We are very fortunate that we have time to find an alternative. However, I would not trust them to honour their bookings in the future and would not use them again. I am shocked to see these sort of practices at an agent that is part of the Marriott group. Very poor. To add insult to injury - we had to arrange the cancellation and refund ourselves. Beware!
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Leigh,
We’re very sorry to hear that you were disappointed with this experience and appreciate the opportunity to clarify the situation.
Your reservation was confirmed for 23–26 June. Unfortunately, due to an unforeseen owner availability issue, we contacted you to explain the situation and offered an alternative stay from 24–27 June (a one-day shift), not two nights as stated. We fully understand that, due to pre-booked flights, this change of date was not suitable for your travel plans.
At that point, you advised us that, after discussing with your travel companions, you preferred to cancel the booking and receive a full refund so you could secure alternative accommodation for your original dates. As the reservation was made through Marriott’s platform, cancellations and refunds must be processed directly via Marriott, and we followed the correct procedure in line with their policies. A full refund was provided.
We sincerely regret the inconvenience this caused and acknowledge how frustrating it is when plans need to change unexpectedly. Situations like this are extremely rare, and the vast majority of our guests enjoy smooth, problem-free stays. We always aim to communicate promptly and offer fair solutions when unforeseen circumstances arise.
We wish you all the best for your travels and appreciate your feedback.
Kind regards,
Happy.Rentals Team
Mangelhaft
Die Kommunikation war ok, aber das Apartment in dem wir gewohnt haben war es leider nicht. Zu überteuert. Nicht sehr sauber und mit defekten Geräten. Wenn man schon viel Geld verlangt sollte wenigstens der Standard eingehalten werden.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Lieber Herr Fernbach,
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es tut uns leid zu lesen, dass Ihr Eindruck vom Apartment nicht Ihren Erwartungen entsprochen hat.
Während Ihres 9-tägigen Aufenthalts über Weihnachten und Neujahr standen Sie mehrfach mit unserem lokalen Team in Kontakt, unter anderem wegen der Stromversorgung und eines überlaufenden Waschbeckens. In beiden Fällen hat unser Team umgehend Unterstützung angeboten, diese wurde jedoch von Ihnen abgelehnt, da Sie uns mitgeteilt haben, dass die Situationen bereits geklärt seien.
Nach Ihrer Abreise baten Sie um eine Rückerstattung. Da uns während Ihres Aufenthalts keine offenen oder ungelösten Mängel gemeldet wurden und angebotene Unterstützung nicht in Anspruch genommen wurde, konnten wir diesem Wunsch leider nicht entsprechen.
Wir danken Ihnen dennoch für Ihre Rückmeldung und nehmen diese ernst, um unseren Service kontinuierlich zu verbessern.
Freundliche Grüsse
Happy.Rentals Team
Very comfortable small apartment
The apartment is small but very comfortable and with many details that easy the life together. Moreover is very close to Le Grand Montets telecabine. Highly recommended. Beware No internet, I used hotspot from my phone and it was good enough.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Chiara,
Thank you very much for your kind review and recommendation.
We’re delighted to hear that you found the apartment Résidence Grand Roc - Campanules 125 comfortable, well equipped, and conveniently located near the Grands Montets cable car.
We also appreciate you highlighting the internet situation and are glad that your mobile hotspot worked well during your stay.
We hope to have the pleasure of welcoming you again in the future!
Kind regards
Happy Rentals Team
Casa molto accogliente
Casa molto accogliente, proprietaria deliziosa. Ci siamo sentiti come casa nostra esperienza fantastica. Speriamo di ritornarci.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Francesca,
Grazie di cuore per la splendida recensione!
Siamo molto felici che vi siate sentiti come a casa e che abbiate apprezzato l’accoglienza e il soggiorno a Salionze, soprattutto durante il periodo di Capodanno.
Sarà un vero piacere ospitarvi nuovamente in futuro. A presto!
Un caro saluto,
Happy Rentals Team
Was mooie uitzicht ,alleen nadeel wasmooie uitzicht…
Was mooie uitzicht ,alleen nadeel was dat je met de trap van buiten naar de kamers moet gaan ,en was geen magnetron .
Verder was alles goed
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Hallo Aamer,
Dank u wel voor uw review en voor het delen van uw ervaring.
Fijn om te horen dat u heeft genoten van het mooie uitzicht en dat verder alles naar wens was. We begrijpen dat de buitentrap en het ontbreken van een magnetron voor u een nadeel waren. Uw opmerkingen nemen we zeker mee, omdat feedback ons helpt om gasten vooraf nog beter te informeren en waar mogelijk onze voorzieningen te verbeteren.
Hopelijk mogen we u in de toekomst opnieuw verwelkomen in Lugano.
Met vriendelijke groeten,
Happy Rentals Team
It's a very cosy litlle chalet with…
It's a very cosy litlle chalet with superb views. Perfect, in my opinion for 2 people. Very nice rainshower with heavenly warm water. There's a very strong wifi connection.
The only problem here are the pots and pans. Only 2 are safe enough to be used. The others are too damaged to safely cook in and should be replaced.
Overal I had a very enjoyable 2 weeks over the holidays.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear guest,
Thank you very much for sharing your feedback and for staying with us over the holidays.
We’re delighted to hear that you enjoyed the cozy atmosphere of the chalet, the superb views, the rain shower, and the strong Wi-Fi connection. It’s great to know the chalet suited you well and that you had an enjoyable two-week stay.
We hope to have the pleasure of welcoming you back in the future!
Warm regards,
Happy Rentals Team
appart. spazioso e posizione splendida
appartamento spazioso e in posizione splendida
un 10 per la gentilezza e disponibilità' dell'operatore che ci risolto il problema dopo che avevamo chiuso dentro le chiavi
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Luca,
Grazie per la vostra recensione!
Siamo felici che abbiate apprezzato la spaziosità dell’appartamento e la splendida posizione. Un grazie speciale anche per le vostre parole sulla gentilezza e disponibilità del nostro operatore: siamo contenti di essere riusciti a risolvere rapidamente l’imprevisto delle chiavi e di avervi aiutato senza stress.
Speriamo di potervi accogliere nuovamente in futuro!
Un caro saluto,
Happy Rentals Team
An alpine paradise – thoughtful design in a stunning setting
Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the mix of cozy alpine charm (the wood paneling is beautiful) with modern comforts. Having three bathrooms was a huge plus for our group!
The location is simply incredible. Being nestled right in the National Park, just minutes from the lake and the trails, allowed us to completely reset and disconnect from the hustle and bustle. We couldn't have asked for a better base to explore Lake Bohinj and the mountains. We hope to return someday!
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Paul,
Thank you so much for your kind and thoughtful review!
We’re truly delighted to hear that you and your family enjoyed your stay at our chalet in Ukanc.
It was a real pleasure hosting you, and we would be very happy to welcome you back in the future. You will always be most welcome!
Kind regards,
Happy Rentals Team
Appartamento ottimo
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Gianluca,
Grazie per la sua gentile recensione! Siamo lieti di sapere che ha trovato l'appartamento eccellente e speriamo di poterle dare nuovamente il benvenuto a Ceriale al più presto.
Cordialmente,
Happy Rentals Team
One star is too much !!
One star is too much !!
Mould in sofa.. stinks of cattpis .very very dirty all over like there has been nobody there for a decade .called staff who very unfriendly showed us another room still totally nasty..full of bugs never in my life would i even dare to sit in that bed !!!! Or push my luck preparing a meal !
Called the company and complained but not possible to get a refund
Had too leave 400 euros down the drain😒
Luckily found another hotel
Traveling with a 4 year old
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Jesper,
We are sorry to read that your experience did not meet expectations and appreciate the opportunity to clarify the situation.
Your reservation was made at 8:00 PM the evening prior to arrival, and you checked in the following day at approximately 1:00 PM, which was an early check-in, as our standard check-in time is from 4:00 PM. Despite this, we accommodated your early arrival.
Following your check-in, you contacted our team regarding the weather conditions and humidity, which are unfortunately typical seasonal factors in Malta. You also raised a concern regarding dampness on the sofa. Our team responded promptly and arrived at the apartment within 20 minutes, offering immediate additional cleaning as a solution.
As you were not satisfied with this option, we then offered to relocate you to a second apartment in the same building, on the same floor, with identical amenities. This alternative was also declined.
As accommodation and multiple solutions were offered on the spot, including a replacement unit, a refund was not applicable under these circumstances. We regret that you chose to leave the property and that the stay did not meet your expectations, especially while traveling with a child.
We remain committed to responding quickly to guest concerns and providing reasonable solutions, and we are sorry that, in this case, none were acceptable to you.
Kind regards,
Happy Rentals Team
Appartamento grande, centrale, pulito
Appartamente grandissimo, accogliente, pulito e in posizione centrale. Pusto auto vicino e molti altri parcheggio comunque in zona. Grande flessibilità nella consegna e restituzione delle chiavi.
Siamo stati proprio bene
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Lucia,
Grazie mille per la vostra splendida recensione!
Siamo davvero felici che abbiate trovato l’appartamento spazioso, accogliente e pulito, e che la posizione centrale e la comodità dei parcheggi abbiano reso il vostro soggiorno piacevole.
Speriamo di rivedervi presto!
Un caro saluto,
Happy Rentals Team
I had a very disappointing stay at this…
I had a very disappointing stay at this property. The house was extremely dirty, with visible mold in several areas, making it uncomfortable and honestly unhealthy. It was clear that the place had not been cleaned properly before my arrival.
On top of that, my interactions with the host were very unpleasant. In my experience, the host was unprofessional, rude, and not respectful when I tried to communicate the issues I found. Instead of helping, they responded in a dismissive and unkind way, which made the whole stay even worse.
Overall, I absolutely do not recommend this place. It was one of the worst experiences I’ve had with Airbnb.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Vincenzo,
Thank you for taking the time to share your feedback. We are truly sorry that your 2 night stay did not begin as smoothly as it should have.
Unfortunately, the apartment you booked was affected by a water infiltration issue that, despite our efforts, still showed visible signs at the time of your arrival. The following day we offered and arranged a move to the Generoso Apartment, so that you could continue your stay comfortably.
We regret to hear that you felt our communication was unhelpful. Our intention was never to be dismissive, and we apologize if our messages came across that way. We always aim to assist our guests promptly and respectfully, especially in situations where unexpected issues arise. We appreciate your understanding as you clearly stated you were not seeking a refund and simply wanted to change apartments.
Thank you again for your feedback. We hope you enjoyed your weekend in Lugano.
Kind regards,
Happy Rentals Team
Una Segunda Luna de Miel.Estar nuestras vacaciones en el…
Estar nuestras vacaciones en el apartamento de Jean Franco y Ángela fue un regalo para los sentidos y para el descanso.
Un precioso apartamento situado en el centro de Noci, frente al aparcamiento, está uno de los mejores restaurantes del pueblo dónde cenamos más de una noche pasta italiana maravillosa.
El apartamento está impecable y además de funcional, es muy cómodo y bonito.
Nosotros viajamos con nuestro bebé de 3 meses, nos dejaron preparado la cuna y todo el apartamento para sentirnos como en casa. !Una familia increíble¡
Sin lugar a dudas, y como dice mi marido, esa semana en Noci fue una segunda Luna de Miel.
Volveremos desde Sevilla.
Muy recomendable la estancia en este apartamento por lo bonito, hogareño,por lo estratégico del apartamento en Noci y por la ubicación del pueblo para visitar el resto de la Puglia.
El trato y atención de esta bonita familia inmejorable.
Mil gracias.
María y Ángel.
7 de setembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
¡Querida María y Ángel!
Muchísimas gracias por estas palabras tan especiales. Leer vuestra reseña nos ha emocionado de verdad. Saber que vuestra estancia en nuestro apartamento os brindó descanso, comodidad y tan bonitos recuerdos —¡incluida esa “segunda luna de miel”!— es el mejor regalo que podemos recibir.
Fue un placer recibiros a los tres, y nos alegra muchísimo que os sintierais como en casa, especialmente viajando con vuestro bebé. Preparar la cuna y tener el apartamento listo para vosotros fue algo que hicimos con mucho cariño.
Nos encanta que hayáis disfrutado de Noci, de su ubicación estratégica para descubrir Puglia y de los restaurantes del centro. ¡Es un lugar maravilloso y nos alegra que lo vivirais así!
Os esperamos con los brazos abiertos cuando queráis volver desde Sevilla.
Gracias de corazón por vuestra confianza, vuestra simpatía y por esta reseña tan bonita.
Un abrazo,
Happy Rentals Team
Soggiorno piacevole
Soggiorno piacevole, appartamento carino e ben arredato. Unico consiglio, sarebbe l’ideale se ci fossero un po’ più di stoviglie nella cucina. Per il resto tutto ottimo.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Roger,
La ringraziamo molto per la sua recensione! Siamo felici che il soggiorno sia stato piacevole e che l’appartamento, così come l’arredamento, siano stati di suo gradimento.
Grazie anche per il suggerimento riguardo alle stoviglie: lo apprezziamo e provvederemo a migliorarci.
Saremo lieti di accoglierla nuovamente in futuro!
Un caro saluto,
Happy Rentals Team
Appartamento molto bello confortevole…
Appartamento molto bello confortevole posizione strategica al centro di Lugano , supermercato bar e ristoranti a pochi passi .
15 de novembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Gentile Angelo,
Grazie mille per la sua splendida recensione! Siamo felici che abbia trovato l’appartamento bello, confortevole e in una posizione strategica nel cuore di Lugano. È un piacere sapere che ha apprezzato la comodità di avere supermercati, bar e ristoranti a pochi passi.
Speriamo di poterla accogliere nuovamente presto!
Cordialmente,
Happy Rentals Team
Great stay in Gozo
Great stay in Gozo, all communication with the hotel was quick and easy and the place was beautiful.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Sandra,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay in Gozo and found the communication smooth and easy. It’s wonderful that you loved the place as well.
We’d be very happy to welcome you back anytime!
Warm regards,
Happy Rentals Team
Anfängliche Missverständnisse
Anfängliche Missverständnisse, wurden nach einem Telefonat sofort zu unserer Zufriendeheit geklärt.
(Wir hatten über Booking.com gebucht, die Zahlung wurde durch Happy.rentals eingefordert).
1 de setembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass die anfänglichen Missverständnisse nach unserem Telefonat schnell und zu Ihrer Zufriedenheit geklärt werden konnten.
Die Zusammenarbeit mit Partnerplattformen wie Booking.com kann manchmal zu Rückfragen führen, daher danken wir Ihnen für Ihre Geduld.
Wir hoffen, Sie bald wieder als Gäste begrüßen zu dürfen!
Freundliche Grüße,
Happy Rentals Team
Exceptional chalet with an outstanding…
Exceptional chalet with an outstanding view of the Mountain Mont Blanc and the Pic du Midi. Everything has been thought through by the owner so all the guest has to think of is bringing food and clothing. The decoration is a bit kitschy but I guess it's what foreigners expect from a chalet in the alps. I highly recommend and will definitely go back
8 de novembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Carole,
Thank you so much for your wonderful review! We’re very happy that you enjoyed the chalet and its views of Mont Blanc and the Pic du Midi. It’s great to hear that the amenities made your stay easy and relaxing — that’s exactly what we aim for.
Thank you for your recommendation and would be thrilled to welcome you back anytime!
Kind regards,
Happy Rentals Team
Happy war hier niemand, ausser der Agentur selbst.
Eine einzige Katastrophe diese Vermietung. Die Wohnung war beschrieben mit allen Inhalten wie Wasserkocher, Toaster etc, die aber Vorort nicht vorhanden waren, die Wohnung war schmuddelig und völlig verwohnt, der angepriesene Parkplatz war an einer stark befahrenen Straße und immer belegt. Es war rein gar nichts so, wie es beschrieben war. Das Preis-Leistungs Verhältnis war unterirdisch. Für viel Geld haben wir nur Schrott bekommen. Nie wieder happy rentals.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Liebe Frau Berger,
vielen Dank für Ihr Feedback. Leider können wir unter Ihrem Namen keine Reservierung finden, weshalb wir Ihren Aufenthalt derzeit nicht zuordnen können. Wir möchten Ihr Anliegen jedoch sehr ernst nehmen und würden dies gerne im Detail prüfen.
Bitte kontaktieren Sie uns direkt mit Ihrem Buchungsnachweis oder weiteren Details, damit wir nachvollziehen können, welche Unterkunft betroffen war und wie wir Ihnen weiterhelfen können.
Es tut uns leid zu hören, dass Ihr Eindruck nicht positiv war, wir möchten sicherstellen, dass unsere Gäste stets eine angenehme Erfahrung haben, und würden gerne gemeinsam eine Lösung finden.
Vielen Dank im Voraus und wir freuen uns auf Ihre Rückmeldung.
Freundliche Grüße
Happy Rentals Team
Freezing apartment in Porlezza
We rented the apartment on the first week of October and it was freezing inside the apartment. Even though the temperature outside was nice inside the apartment was always freezing and when asked the staff about heating they said it was not possible. Also the toilet needed to be repaired and even though we informed the staff, they never came to repair it.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Happy.Rentals
Dear Carolina,
Thank you for taking the time to share your feedback about your stay at Porto Letizia at the end of September. We’re very sorry to hear that your stay did not meet expectations.
Heating in the building can only be turned on later in October in accordance with Italian law, which is why it was not yet available during your stay. We understand that temperatures can vary and apologize for any discomfort this caused.
Regarding the toilet issue, we’re truly sorry for the inconvenience and for any delay in the maintenance response.
We hope that you still had a nice time exploring this beautiful area of Lake Lugano.
Kind regards,
Happy Rentals Team
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