Happyrunsports Avaliações 

244
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Their support is always extremely quick and helpful. So happy I bought my bike from this company, would easily recommended this brand for anyone interested in e-bikes

Avaliado com 5 de um total de 5 estrelas

Happyrun Sports makes the fastest most reliable E-Motos on the market, at a more than approachable price considering; I was surprised to find their customer support very responsive because when you l... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only were the bikes packaged well, FedEx had absolutely destroyed the boxes, i thought for sure there would be damage. Not a scratch! Bikes are awesome! After a few days someone notices the rea... Ver mais

Avaliado com 5 de um total de 5 estrelas

You all have been great getting my happyrun G100 pro back up and running from the new throttle, new controller ( when new controller didnt have the same 4 pin connector for the pedal assist you sent m... Ver mais

Detalhes da empresa

  1. Loja de Motores Elétricos

Escrito pela empresa

Provide a more enjoyable way by electric motor bike, HappyRun Sports!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

244 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(244)

203 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing bike overall

Amazing bike overall. Got to my house very fast which was awesome because I really needed the bike to get to work. Would definitely recommend.

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tank G100 Pro

What made a great experience for me was the customer service the answer my questions promptly and we're genuine and helpful the improvements they made to the Tank G100 pro are very good the electrical wiring underneath the seat great Improvement super clean if I had a picture I'd post it well capable of handling 80 amps the switch is replaced with a battery balancer 40 amps * 2* 84 volts this bikes capable of peak over 6,000 Watts xt90 connectors throughout the wiring no Spade lugs used in the wiring good job team

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fast reliable bike

I bought this bike to get back and forth to work and it has been awesome. It’s an 18 mile round-trip and have no issues. I highly recommend this bike.

16 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is a real review

This is a real review. I am honestly not sure why there are so many negative reviews but this company and ebikes are great! When I first ordered it selected the wrong color. I immediately called the company and someone answered right away. The gentleman was able to assist and I got the color I wanted. The shipping was super fast. After I put the bike together I realized I was missing the bolt for the right tire. Again after emailing the company, they responded so quickly and mailed me the replacement which took less than a week. Not only is the customer service TOP TEIR, the ebike is awesome and is just as good or even better than these expensive brands. Get this if you want to save money and still have a awesome ebike.

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the g100 with the gas tank…

I bought the g100 with the gas tank looking battery, and it is by far much better than any other electric bike ive had. The components like disc brakes, adjustable front forks, computer display and the unlock NFC system make it well worth the 1,200$ price i paid.

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New g300

Got a g300, came on time. There was an issue with the crank out of the box but customer service sent a new part for it to replace almost immediately. Overall 10/10

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a dual battery and dual…

I bought a dual battery and dual motored motorcycle E-bike from Happy Run Sports over a month ago. When I ran into technical issues/difficulties weeks ago, I contacted their technical support department; who not only helped diagnose the issues, but also provided replacement parts covered by their warranty and were along with me each step of the way in resolving the issues. Their technical support department responded in more than a reasonable amount of time and were very helpful. So, I do highly recommend Happy Run Sports to anyone needing an amazing E-bike with a dedicated team that is dedicated to helping their customers!

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So far so good

So far so good. My G100 Pro 6000w takes off like a rocket and feels like a small quiet motorcycle. Rides pretty smooth. Not bad for the price compared to an actual new motorcycle.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They sent the wrong battery for the…

They sent the wrong battery for the G300 pro
Have not been able to ride the bike for three weeks now.
There has been no communication from the seller either.

Let me give you strong advice right now ! —do not buy from this company—

2 de outubro de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Scott T,

Thank you for taking the time to share your feedback with us.

We fully understand how inconvenient and frustrating it must have been to communicate multiple times regarding such straightforward matters. Please accept our sincere apology for this experience, as it does not meet the high standard of service we are committed to delivering to every customer.

We requested photos to ensure accurate model identification and dispatch of the correct part.We sincerely apologize for this inconvenience.

Your trust in our brand means a great deal to us, and we are genuinely eager to rebuild your satisfaction by providing more efficient, attentive service in the future.

Should you have any further concerns, need additional assistance, or wish to follow up on this matter, please do not hesitate to reach out。
Thank you once again for your understanding and patience. We truly appreciate your willingness to give us the opportunity to improve.
Best regards,

Avaliado com 5 de um total de 5 estrelas

Best bike and customer service experience

Best electric bike and dirtbike company out there by far !!!!! I’m so happy I went with this company over every other brand. Happyrunsports is soooo much better than any other brand out there even better then siron brand bikes !!! I can’t say enough about the ppl that work happyrun too !!! From the manager to the HR team, by far the best decision I ever made when getting an electric bike. I first heard of happyrun sports thru a kid at my work who said he had wished he went thru this company when he bought his bike. I took a chance on happy run and my god did I make the right decision !!!! I bought the tank G300 pro electric dirtbike ( orange color ) when I got it ,
it must’ve taken a bump or something in transit cuz the display module was not working properly. I emailed the company from there website and no more then a few days later I heard from them directly and they made it right by sending me a new display free of charge !!!! They have been nothing but pros the entire time and when ur in with happyrun ur in for life and that might sound corny as hell, but it’s the truth,

1 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am very disappointed with our purchase of the G70 bike and the horrible customer service.

I am very disappointed with my experience with the G70 electric bike. My husband and I along with my 15 year old all contributed to this $1,400 bike for my son's birthday in late July. After spending hours assembling it, it didn't work. I called customer service and they said they would send a replacement part that was supposed to arrive in 5-7 days. Instead it took over two weeks.
When the part finally came, we had to completely disassemble the bike and cut zip ties throughout the bike to loosen the wires and install the new piece. We spent hours trying to put everything back together, with no instructions provided, and we still couldn't get the wires back properly and neatly. Even after putting back together, it was (and still is) messy and not what it should look like after spending that much money. This was beyond frustrating.

To make matters worse, I wrote to the manufacturer five different times. On the third attempt, they asked me to send pictures, which I did, and they said they'd get back to me - but they never did. I followed up twice more and still received no response.
This entire process meant it took over a month before we could even use the bike. Between the poor product quality and the horrible customer service, I would not buy for this company again nor recommend them to others.

15 de julho de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hello customer,

Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience you’ve experienced.
We take every concern seriously and are committed to resolving issues quickly and fairly. If, at any point, you feel your concerns have not been fully addressed, we sincerely apologize.

Should you still have unresolved issues or believe anything was handled improperly, please email us directly at support@happyrun.com. Our senior team will review your case thoroughly and work with you until everything is put right.Including compensation or reissue.

Your satisfaction is our top priority, and we’re grateful for the chance to make this right.
Sincerely,
HappyRun Support Team

Avaliado com 1 de um total de 5 estrelas

my son was in a bad accident due to…

my son was in a bad accident due to their faulty throttle on their e bike.

21 de agosto de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Tiffney,

Thank you for contacting us and sharing your experience. I sincerely apologize that your son was involved in an accident. The safety of our riders is our absolute priority, and we take this report with the utmost seriousness.
Please know that we are here to support you in every possible way.

Immediate next steps
1. Please email us the following as soon as you can:
• A brief description of what happened (time, location, and how the throttle behaved).
• Any photos or video of the damaged bike, especially the throttle assembly.
2. After the investigation,We will give you the best solution.we will give compensation, reissue accessories or return or exchange the product.

We are truly sorry for what your family is going through. Our entire team is committed to uncovering the cause and ensuring it never happens again.

With deepest concern and respect,
HappyRun Support Team

Avaliado com 1 de um total de 5 estrelas

Buyer beware 💀☠️!!!

Buyer, beware.
Some people get a bike that works to get to keep your money., some people don't.They'r e not gonna respond to you.They're not gonna give you your money back.They're not going to take any responsibility. It.
Is a place that just take money and run?There is no after-sales conversation It.
Is a place that just take money and run? There is no after sales conversation.
You are literally.
Gambling at a casino alike and house takes all. And happy runs is definitely the house.Unless you have a very strong credit card company. That's back and you up and believe me happy runs will tell them all kinds of lies to keep your money they're not going to call you.
They're going to ignore you.
They truly need to be sued and shut down it lets you get money to burn and just don't mind giving money away.I suggest you stay away from this place

8 de maio de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hello Debbie,

Thank you for taking the time to share your feedback. We are truly sorry for the difficulties you’ve encountered and for any inconvenience they have caused.
At HappyRun, every customer’s experience is important to us. If you feel any part of your concern has not yet been fully resolved,we sincerely apologize and want to correct it.
If you still have unresolved issues or believe certain matters have been handled improperly, we invite you to contact us directly via email. Our team is always ready to assist you and will do our utmost to ensure your concerns are thoroughly reviewed and properly addressed.
Your satisfaction is our top priority, and we appreciate the opportunity to make things right.

Sincerely,
HappyRun Support Team

Avaliado com 1 de um total de 5 estrelas

Go Somewhere Else

I worked in the lumber industry for close to a decade. From warehouse, yard foreman, dispatch, to front counter. I’m very familiar with customer service. If a window/door order or a lumber pack was wrong or messed up our people knew about it and rectified the situation ( a lot of the time same day) ASAP. My yellow G100pro came jacked! Trying to get my money back or another bike has been a slow uncaring miserable two months and still no bike. Finally got a bike on its way but not the one I fell for. Yellow one is gonna put me back close to another month. Settling for the black one just to be done with this place. Can’t reach anyone and they made it feel like it’s my fault they sent trash with no care to make up for the whole headache. Someone doesn’t give a damn about customer service and satisfaction. And have had my $3000 like I’m just rich enough to not care. I hate that I liked this bike and came to this company. It may just be me reading wrong but I’m pretty sure it says the bike comes with rack for bike box when you buy the bike. Not so. Now going into month Four I have two incomplete bikes (that they mis-shipped, but don’t tell them that! “OH NO THEY COULDN’T HAVE POSSIBLY!!! Now my parts are being held ransom till I fix their screw up. GO SOMEWHERE ELSE.

2 de abril de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hello Brett,

Thank you for taking the time to share your feedback. We are truly sorry for the difficulties you’ve encountered and for any inconvenience they have caused.

At HappyRun, every customer’s experience matters to us. If any part of your concern still feels unresolved—or if you believe we have handled something unfairly—we sincerely apologize and want to set it right.

Please email us directly with your order number and a brief summary of the outstanding issue. Our senior support team will review it personally and respond within one business day. We’ll do everything we can to provide a solution that meets your expectations.

Your satisfaction is our top priority, and we value the opportunity to make this right for you.
Sincerely,
HappyRun Support Team

Avaliado com 1 de um total de 5 estrelas

WORST CUSTOMER SERVICE !!!!

G70 BIKE ARRIVED WITH A BROKEN BATTERY CONVERTER SWITCH. REPORT IT TO HAPPYRUN.. DIRECTLY AND THROUGH AMAZON 3 WEEKS AGO. STILL THEY HAVENT FIX IT. WORST CUSTOMER SERVICE.NEVER. NO CUSTOMER SERVICE NUMBER AVAILABLE HOW CONVENIENT!!! I GUESS THEY DONT WANT TO HEAR THE CUSTOMERS YELLING AT THEIR POOR CUSTOMER SERVICE.. U CAN ONLY REACH THEM VIA EMAIL.. WHICH COULD TAKES THEM SEVERAL DAYS TO GET BACK TO YOU.. THEN THEY WANT U TO MAKE A VIDEO ON YOUTUBE TO SHOW THEM MY BIKE ISSUE!!! OUTRAGEOUS.. THIS TOOK ALREADY 3 WEEKS.. AND THIS BIKE IS BRAND NEW STILL WITHIN WARRANTY!!!!.. THEN THEY OFFER TO SEND THE PART..CAN U BELIEVE THEY TOLD ME TO DO THE WORK ....TO INSTALL THE BATTERY CONVERTER!!!!!!!!!! WHY SHOULD I DO THE WORK... ???? U SEND ME A DEFECTIVE PART!!!!.. NOW THEY TELLING ME THE PART WONT ARRIVE TO ME FOR ANOTHER 30 TO 45 DAY. !!!! THEY HAVE THE NERVES TO OFFER ME 50 BUCKS FOR ALL THIS TIME WASTED..21 DAY PLUS ANOTHER 30 TO 45 DAYS.. THEY SHOULD HAVE SENT ME ANOTHER BIKE FOR THIS SUPER POOR CUSTOMER SERVICE!!!!! WORST CUSTOMER SERVICE EVER!!! YOU HAVE BEEN WARNED!!!!!!

7 de agosto de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hello jimmy,

Thank you for taking the time to share your feedback. We are truly sorry for the difficulties you’ve encountered and for any inconvenience they have caused.

At HappyRun, every customer’s experience matters to us. If any part of your concern still feels unresolved—or if you believe we have handled something unfairly—we sincerely apologize and want to set it right.

Please email us directly with your order number and a brief summary of the outstanding issue. Our senior support team will review it personally and respond within one business day. We’ll do everything we can to provide a solution that meets your expectations.
By the way,our phone number is Tel: +1 (909) 676-1555 Mon–Fri 9:00am – 5:00pm PST

Your satisfaction is our top priority, and we value the opportunity to make this right for you.
Sincerely,
HappyRun Support Team

Avaliado com 1 de um total de 5 estrelas

terrible customer service

terrible customer service, trying to order a replacement part and they don't ever reply. Nothing universal fits so now I have a useless bike

21 de julho de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hello customer,
Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience and frustration caused to you.
We take every customer's concerns seriously and are committed to resolving issues in a timely and fair manner. If at any time you feel that your concerns have not been adequately addressed, we sincerely apologize.
If you still have unresolved issues or believe certain matters have been handled improperly, we invite you to contact us directly via email.

We assure you that we will resolve the issue you are currently facing and ensure that your electric bicycle can get back on the road.
Best regards,
HappyRun Support Team

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