DO NOT WASTE YOUR MONEY. WATCH 1 - ORIGINAL - DIED AFTER 7 MONTHS NO SOLUTION FROM BUSINESS WATCH 2 - BIG RIG - FAILED WITHIN 3 WEEKS - REPLACEMENT SENT BUT NO TRACKING PROVIDED UNTIL CON... Ver mais
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Veja o que dizem as avaliações
hardhat watches claimed the watch was designed for durability, functionality, and smart features on the job. and also claim that shipping is from the warehouse in sydney.. ITS ALL LIES... bought 2 wat... Ver mais
A empresa respondeu
Bought the Big Rig about 2 months ago for work. I'm a sparky and didn't want to wreck my Samsung on site. First impressions it's heavier than I expected but in a good way, feels solid. Battery life is... Ver mais
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Bought this around June 30, 2026, before a camping trip and it honestly impressed me. Good size, great battery life, and I’ve been using it daily on road crew work and weekends. GPS is solid, notifica... Ver mais
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3,0
Bom
474 avaliações
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This watch isnt as it seems
This watch isnt as it seems. It is not unbreakable or durable. In 18 months the strap broke and then it completely just stopped working. When I contacted customer service they offered me a discount the same as their advertised one. They ended up contacting me and offered a replacement.
17 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Erin,
Thanks for taking the time to leave a review, and I'm sorry to hear about your experience.
While we're pleased your watch lasted 18 months, we completely understand your frustration with both the strap issue and the watch eventually stopping working.
I've actually sent you an email personally to see what we can do to help turn this experience around for you. We genuinely value our customers and would love the opportunity to make things right.
Please keep an eye on your inbox, and I look forward to speaking with you soon.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
Be cautious if buying from the UK
Be cautious if buying from the UK - I tried to return this product as website states 90-day money back guarantee but I struggled send this watch back to Australia due to the Australian customs.
Two different Post Office workers informed me that a watch is declared as jewellery and therefore I cannot send this back. After finally finding a lady who would return this for me (family friend), it would have cost £30+ then with the return handling fee from HardHat of $24.99 it wasn't worth the return.
After emailing the support team, a £50 refund and to keep the watch was agreed.
Customer Service was good but with time difference, took a while to arrange.
Review is not a reflection on the product itself - we have not used it. I originally bought it for my husband for his birthday but he doesn't like how big the watch is (Big Rig).
9 de março de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Cassie,
Thank you for taking the time to leave a review and share your experience.
Firstly, we'd like to apologise for the frustration you experienced during the return process. Unfortunately, there was an error on our side regarding returns from the UK, and we understand this made what should have been a straightforward process much more difficult than it needed to be.
We also want to clarify that our money-back guarantee is genuine, and we do not charge fees that prevent customers from accessing that guarantee. In your case, we understand the international shipping complications and customs issues created unnecessary hurdles, and we're sorry for that.
We're pleased we were able to reach a resolution with you directly, but we acknowledge the process took longer than it should have, particularly with the time difference between the UK and Australia.
I've also sent you an email personally to see if there's anything further we can do to help and to ensure you're completely looked after.
Thank you again for your feedback, as it helps us improve our processes for international customers.
Johnny
Hard Hat Australia Pty Ltd
i wasnt expecting much at this price…
i wasnt expecting much at this price but they surprised me. I must say the watch is like all their advertising its tough, does a bunch of tech and health things and looks really good. speaker louder than expected and strap finally fits properly im a firey been using it at work every day and on weekends too gps works unreal when im out walking plus notifications come through quick honestly feels sturdy cant recomend any more this australian company.
15 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Thanks for taking the time to leave such a great review, Raymond!
We love hearing from customers who weren't expecting much and ended up pleasantly surprised. Our goal has always been to build a tough smartwatch that looks great, delivers the features people actually use, and doesn't require spending a fortune.
It's fantastic to hear you're enjoying the GPS, notifications, speaker quality, health features, and overall durability.
Thanks again for supporting an Australian-owned business. We really appreciate it.
Johnny
Hard Hat Australia Pty Ltd
the gps on this is actually spot on gps…
the gps on this is actually spot on gps works unreal when im out walking and works good on the bike too im on the tools every day been using it at work every day and on weekends too notifications come through quick plus battery lasts forever compared to my old one honestly feels tougher and worth the price. They have a good customer service team, very helpful. Delivery was quick too just took a couple of days. What else can i say, all the health monitoring is good to see and seems accurate. The notifications and calls all come through so its good to not have to pic up the phone every 5 minutes when im on the tools. It definately can take a beating too its good to not have to worry about it.
9 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Thanks so much for the awesome review, Jayleen!
It's great to hear you're getting good use out of the GPS, notifications, health features, and battery life. We designed our watches to be practical for people who are constantly on the move, so hearing that it's helping you stay connected on the tools without needing to constantly check your phone is exactly what we love to hear.
We're also really pleased that our support team and delivery experience hit the mark for you.
Thanks again for your support and welcome to the Hard Hat family!
Johnny
Hard Hat Australia Pty Ltd
Great custoemr service
Great custoemr service! dealt with Johnny because I needed to change my address and he handled it super quick. The watch itself is great too! gps works unreal when im out walking and doesnt scratch easy at all im a firey been using it at work every day and on weekends too works good on the bike too plus speaker louder than expected honestly feels tougher than anything else ive worn!
2 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Thanks for the fantastic review, Ellie!
I'm glad we could help get your address updated quickly and that everything arrived safely.
It's awesome to hear the watch is holding up well in your line of work. Being a firefighter is no easy job, so hearing that it's handling the day-to-day demands while delivering reliable GPS, notifications, and great audio quality is exactly what we aim for.
We really appreciate your support and thank you for choosing Hard Hat Watches.
Johnny
Hard Hat Australia Pty Ltd
this watch has copped rain mud and…
this watch has copped rain mud and getting smashed around screen easy to read outside and strap finally fits properly im a firey been using it at work every day. Gps works unreal when im out walking plus doesnt scratch easy at all honestly feels tougher than fancy watches.
9 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Thanks for the great review, Logan!
It sounds like you've given your watch a proper workout already! Rain, mud, knocks, and long days on the job are exactly the sort of conditions we build our watches to handle.
We're glad you're enjoying the GPS, screen visibility, comfort of the strap, and overall toughness of the watch. Feedback like this means a lot to the team because it's real-world use from people who put their gear through its paces every day.
Thanks again for your support and for being part of the Hard Hat community.
Johnny
Hard Hat Australia Pty Ltd
I bought a hard had watch,waste of moneyupon finding…
I bought a hard hat watch,upon finding the Bluetooth connection I found the watch was exactly the same model as one at half the price, advertising that a car can drive over it and not have the glass crack is misleading!.I gently knocked the watch twice in one day and the glass cracked.i won't be buying again
12 de março de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Scott,
Thank you for taking the time to leave a review.
I'm really sorry to hear you've had a disappointing experience with your Hard Hat Watch. Unfortunately, I haven't been able to identify your order or locate your details from the information provided in the review.
Could you please send an email to support@hardhatwatches.com.au and ask for me personally, Johnny. I'd genuinely like the opportunity to look into this further and see what we can do to help resolve the issue for you.
While technology products can occasionally develop faults, we take these matters seriously and always do our best to assist our customers and find a fair outcome.
I look forward to hearing from you and hopefully turning this experience around.
Cheers,
Johnny
Hard Hat Australia Pty Ltd
I purchased this so called super watch
I purchased this so called super watch. I couldn’t pair it with my phone. Once paired it lost connectivity! The battery life lasted for 3 hours. No volume! No messages !
I contacted the company by email, it took them ages to respond! They told me to email their customer service to sort out any issues! They couldn’t help me with my first email! This company offers no after sales service! Only communication is via email! Save your money and give them the flick! My watch ended up in the bin!
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Horace,
Thank you for your feedback. We're sorry to hear about the experience you've had with your Hard Hat Watch.
After receiving your email, our support team responded with troubleshooting steps and requested further information so we could investigate the issues you were experiencing. Unfortunately, we never received a reply, so we weren't able to continue assisting or determine whether the issue was related to the watch itself or a setup/configuration problem.
I have now personally reached out to you via email to see if we can still help resolve this matter. We'd genuinely appreciate the opportunity to investigate the concerns you've raised and work towards a positive outcome.
While technology products can occasionally experience faults, we take all customer feedback seriously and always do our best to assist when issues are reported.
Please keep an eye on your inbox and feel free to reply to my email directly.
Kind regards,
Johnny
Hard Hat Australia
Purchased the HardHat Foreman and it…
Purchased the HardHat Foreman and it was ok for general use. Good looking watch and I’m impressed with the scratch proof casing. Although being advertised to withstand outdoor conditions including beach conditions I’m a bit disappointed. One day being exposed to beach conditions and the screen doesn’t respond to touch making it now completely useless other than to keep track of time.
Fairly decent budget watch but not strong enough for any outdoor enthusiast.
8 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Anthony,
Thank you for taking the time to leave your review and for sharing your experience.
I'm glad to hear you were happy with the overall look of the watch and the durability of the casing. However, I'm sorry to hear about the touchscreen issue you've experienced after exposure to beach conditions.
While these situations are uncommon, technology products can occasionally develop faults and we certainly understand how frustrating that can be.
I've already looked into your case and have added you to our replacement list so that a replacement watch can be sent out as soon as possible.
We genuinely appreciate your feedback as it helps us continue improving both our products and our processes.
Thank you again for your support, Anthony, and we look forward to getting this sorted for you.
Johnny
Hard Hat Australia
Foreman aka C29- fails to log steps
Foreman aka C29- fails to log steps, heart rate monitor not accurate- was given as a gift I feel bad because they wasted their money - I am skeptical on any 5 star reviews on these because when i looked at reviews and videos by real people none were good- disappointing
8 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Nature,
Thank you for taking the time to leave your feedback, and I'm sorry to hear about your experience.
I have tried searching our system but unfortunately I have not been able to locate an order or contact details that match your review. If you could please email us at support@hardhatwatches.com.au and ask for Johnny, I would genuinely like the opportunity to look into this further and see what we can do to help rectify the situation for you.
While the vast majority of our customers have a positive experience with their watches, technology products can occasionally develop faults, and when that happens we always do our best to assist and find a resolution.
In regard to the reviews, all reviews on Trustpilot are submitted by real customers and we certainly don't want anyone to feel disappointed with their purchase. That's exactly why I'd appreciate the chance to investigate your concerns and work towards a solution.
I look forward to hearing from you.
Johnny
Hard Hat Australia
Do Not Buy the Hard Hat Apprentice Kids Watches
I purchased two of the hard hat apprentice kids watches (both were faulty and couldn’t sense the SIM cards) with the expectation that I was buying a genuinely Australian-branded, Australian-engineered product.
However, upon receiving and testing them, I was disappointed to find that both the watch and its companion app appear to be of relatively low quality and bear a striking resemblance to generic smartwatches readily available through Alibaba and similar wholesale marketplaces.
As a company that markets itself as Australian-owned and engineered, I expected a product that reflected a greater level of originality, quality, and distinction from mass-produced alternatives. Discovering what appears to be a packaging only rebranded generic and faulty product has left me feeling misled and disappointed.
They are essentially useless due to the SIM card fault. I’m currently in the process of seeking a refund. I hope it’s a quick and easy resolution which would be a somewhat redeeming factor. I will come back to edit in that case.
3 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Vanessa,
Thank you for taking the time to leave your feedback, and I'm genuinely sorry to hear about your experience.
This is certainly not the experience we want for our customers, especially when purchasing a product for your family. We take reports like this very seriously and understand how frustrating it would be to receive two watches that aren't functioning as expected.
I've reviewed your case personally and have already processed a full refund for you. In the interest of making this as quick and hassle-free as possible..
I've also sent you an email directly to discuss the issue further and provide some additional information regarding SIM card compatibility that may be helpful, and your refund process.
Again, I sincerely apologise for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Johnny
Hard Hat Australia
my old apple watch cracked in 2 months…
my old apple watch cracked in 2 months this hasnt strap finally fits properly and torch comes in handy all the time i drive trucks for a living been using it at work every day and on weekends too notifications come through quick plus gps works unreal when im out walking honestly feels tougher than watches worth way more money would buy another easy,
2 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Cullen,
Thanks for the awesome review, mate!
Great to hear the watch is holding up well in the trucking game. We hear that a lot from drivers and tradies who are sick of fragile smartwatches that don't handle day-to-day work very well.
Glad the larger fit suits your wrist, the notifications are coming through quickly, and you're getting good use out of the GPS and torch functions. Hearing that it's standing up better than your old Apple Watch is exactly what we designed these watches for.
Really appreciate you taking the time to share your experience and thanks for supporting Hard Hat!
Cheers,
Johnny
Hard Hat Australia
Bought this as a backup watch and it…
Bought this as a backup watch and it ended up being the one I reach for most mornings. Says something.
4 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi David,
Thanks for the fantastic review!
We absolutely love hearing stories like this.
When a watch starts out as the backup option and ends up becoming the one you wear every day, that's probably one of the biggest compliments we can receive.
Really appreciate your support and we're stoked the watch has earned its spot.
Thanks again for being part of the Hard Hat family!
Cheers,
Johnny Hard Hat
Great watch so far!
I received my Hard Hat Foreman fairly quickly after ordering. The watch is good looking with a nice feel to it. After 3 days the battery is still sitting at over 95% unlike my Apple watch that needed charging every night. I'm not keen on the watch band as I'm used to the Apple watch, so I've ordered the magnetic one. So far, I'm loving this watch but will see how it lasts after reading other reviews.
3 de junho de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Greg,
Thanks for taking the time to leave a review.
Great to hear your Foreman arrived quickly and that you're enjoying the look and feel of it so far. The battery life is definitely one of the biggest differences people notice when moving across from an Apple Watch, so it's awesome to hear you're already seeing that benefit.
Hopefully the magnetic band is more your style once it arrives. We know everyone has their own preference when it comes to comfort and fit.
Thanks again for your support and we hope the watch continues to impress for years to come.
Cheers,
Johnny
Hard Hat Australia
Im rough as guts with gear and this…
Im rough as guts with gear and this thing handles it still looks brand new somehow and notifications come through quick. Ive been using it at work every day and on weekends too feels heavy duty without being too bulky plus the health functions come in handy. You dont realise how much steps you can do on a busy day and a lazy day! comes in handy all the time honestly feels tougher than watches worth way more money would buy another easy,
28 de maio de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Vicente,
Thanks for the awesome review, mate!
We had a good laugh reading "rough as guts with gear" because that's exactly the type of customer we designed these watches for.
It's great to hear the watch is holding up to daily work, weekends, and everything in between while still looking brand new. We're also glad you're getting plenty of use out of the notifications and health tracking features. It's funny how quickly those step counts add up on a busy workday!
Really appreciate you taking the time to share your experience. Feedback like this means a lot to our team and helps other customers understand what the watches are built for.
Thanks again for the support and hopefully we can earn that fifth star from you in the future!
Johnny
Hard Hat Australia
I got a hard hat watch for my birthday…
I got a hard hat watch for my birthday day which was great when i first got it after just having a fit bit previously that died after 5 years of life. thinking an upgrade will be nice. Come around my next birthday the watch starts playing up with buttons getting stuck and the screen brightness going faded to just white and now its totally unusable. im really disappointed in how fast this watch dies and not just small things that'll let you keep using it but totally needs to be replaced.
after trying to go to hard hat for warranty under ACL (ACCC) they are saying its not their problem and best they can do is 50% off a new one. which isn't good enough for something that barely even lasted a year compared to something i got for $30 that lasted 5x that. i wouldn't recommend these to anyone who wants a watch let alone one for a tough tradie
18 de abril de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Josh,
Thank you for taking the time to leave your feedback.
I'm really sorry to hear about your experience, especially after enjoying the watch initially and then having it develop issues with the buttons and display.
I'd genuinely like the opportunity to look into this personally for you, as I'd like to better understand the history of the watch and the conversations you've had with our team so far.
Could you please send an email to support@hardhatwatches.com.au and ask for Johnny. Once I receive your email, I'll personally review everything and see what we can do to help.
I appreciate you bringing this to our attention and I look forward to hearing from you.
Johnny
Hard Hat Australia
1.5 years then dead
***update*** Johnny is AMAZING saw my review and contacted me and sorted out my problem will definitely buy again
I got the og in January of 2025 for my birthday it had 48% on it in may of 2026 during the day then just turned off and never turned back on. Tried everything and after multiple emails back and forth. I got was it has a 6 month warranty all weekend can give you is a discount code for a new one. And you can buy the 2 year extended warranty package.... I talked this company up so much and begged my family to buy this watch for me and I was stoked I actually got it. But I expected it to last well over. 1.5 years.... so incredibly disappointing 😞
22 de maio de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Samantha,
Firstly, thank you for your support over the past year and a half and for recommending our watches to family and friends. Reading your review, it's clear you were genuinely excited about receiving the watch and that's exactly why I hate seeing experiences like this.
I completely understand why you'd be disappointed. Nobody wants a watch to suddenly stop working, especially when it had been performing well up until that point.
I've actually sent you a personal email because I'd love the opportunity to discuss this further.
Thank you again for your feedback and hopefully we'll have the chance to speak soon.
Johnny
Hard Hat Australia
PLEASE HELP
I initially bought this as a gift for hubby in January. Was working really well. No issues. Then we lost the charger and had to order a new one recently.It has been charging for over 2 hours and is still not turning on ! It has been really well kept and no previous issues so im not sure if its the charger or watch that is broken. HELP
29 de maio de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Tania,
Thanks for reaching out and I'm sorry to hear you're having trouble with the watch.
It sounds like everything was working perfectly until the original charger was lost, so I'd really like to investigate whether the issue is related to the replacement charger or the watch itself.
Could you please send us an email us at support@hardhatwatches.com.au and ask for Johnny directly? I'd love to look into this personally and get this sorted for you as quickly as possible.
We'll do everything we can to get your husband's watch back up and running.
Looking forward to hearing from you.
Johnny
Hard Hat Australia
I ended up buying one after seeing a…
I ended up buying one after seeing a bloke wearing it on site havent charged it much at all and good size for bigger blokes. i drive trucks for a living been using it at work every day and on weekends too gps works unreal when im out walking plus 5atm waterproof is legit honestly feels tougher than watches worth way more money worth every dollar.
12 de maio de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Bjorn,
What an awesome review — thanks mate!
As a truck driver, you're exactly the sort of person we had in mind when developing our watches. It's great to hear the watch is handling life on the road, on site, and on the weekends without missing a beat.
The combination of long battery life, GPS functionality, 5ATM water resistance, and a larger face for bigger wrists is exactly why so many tradies and truckies have been getting behind the Hard Hat range.
Really appreciate you taking the time to leave a review and welcome to the Hard Hat family.
Johnny
Hard Hat Australia
Honestly
Honestly, for the price, the build quality is impressive. It's solid on the wrist and looks much more expensive than it was. The battery life is also a big plus. My only small gripe is that the health sensors, like the blood pressure monitor, are a bit hit-or-miss and not super accurate. But if you're buying it for a durable, good-looking smartwatch, it's a great value.
15 de maio de 2026
Avaliação não solicitada
Resposta da Hardhatwatches
Hi Linda,
Thank you for the fantastic review and balanced feedback.
We're thrilled to hear you're impressed with the build quality, appearance, and battery life. One of our goals has always been to offer a smartwatch that looks and feels far more expensive than its price tag.
We also appreciate your comments regarding the health sensors. While they're great for general wellness tracking, they aren't intended to replace medical-grade equipment and can vary depending on wear position and individual users.
Thanks again for your support and for sharing your experience.
Johnny
Hard Hat Australia
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