Easy shopping and ordering process with cheaper prices, though less so after adding import charges. Shipping/delivery was delayed by a week. Ordered item on 1 Oct and received on 28 Oct so I'd be wary... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The order process was easy and my order arrived earlier than expected, with good tracking along the way. I had to pay a customs fee (I'm UK based) but was informed of that before confirming my order s... Ver mais
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Ordered an item due to the lower price and it was whan i wanted. Had to contact retailer who quickly confirmred a delay in delivery. No issue as i didnt need it straight away. Unfortunatly the customs... Ver mais
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Hardloop popped up in my searches a couple of times and I noticed that they were one of the cheapest on line. So I ordered another pair of Mammut Zinal (zip off, this time). Size 52 (UK 36ish), f... Ver mais
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Detalhes da empresa
- Loja de artigos para esportes ao ar livre
- também em
- Esportes Radicais
- Loja de acessórios para bicicletas
- Loja de artigos esportivos
- Loja de esportes de inverno
Sobre Hardloop
Escrito pela empresa
At Hardloop, we believe that nature and movement should be at the heart of our lives.
That's why, since 2015, whether you're a beginner or a top athlete, we've been sharing our love of good gear and our passion for steep trails with you.
Our mission is to help you find the best gear for your adventures!
We deliver on that promise with the best selection of technical gear and advice from our friendly HardGuides (product experts). Wherever your next adventure takes you, we're here to help you explore.
Nature is our playground and our commitment to the environment is obvious. That's why Hardloop has been a carbon-neutral company since 2015 and advocates for sustainable consumption.
Hardloop, nature as a playground...
Escrito pela empresa
- Find the best equipment to go on an adventure!
- As a committed player, Hardloop has been a carbon neutral company since 2015 and advocates for sensible consumption.
Free delivery from 50 £ - Free return within 100 days
250 technical brands and over 65,000 products in stock
Need advice on choosing your equipment? Our HardGuides are here to help!
Informações de contato
695, Avenue Paul Louis Merlin, 73800, Montmélian, França
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.co.uk
4,0
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered an XL and was sent an XS
I ordered an XL and was sent an XS. Sadly had to send ot back. When i asked of they had rhe correct size I did not get an answer so decided not to re order. Probably won't use again. Sorry guys.
6 de julho de 2026
Resposta da Hardloop
Hello James,
I'm truly sorry to hear that there was an error with your order. It must be frustrating not to receive the right size, especially when you've been looking forward to going on an adventure with your Poc Mtb Pure. We're constantly striving to improve our service, and we appreciate your feedback. 🌄 Thank you for contacting us about this, but you never responded afterward so that we could offer you an appropriate solution. We hope to welcome you back to Hardloop in the future.
Warm regards,
Mathilde – HardGuide
Excellent Service
I ordered a Rab cycling jacket. It was on sale at an extremely good price and was despatched very quickly. Very happy with the service and quality of the product. Many thanks
6 de julho de 2026
Resposta da Hardloop
Hello,
Thank you so much for your fantastic review! 😊 It's great to hear you're happy with the service and the quality of your purchase. We can't wait to see you back on the trails! 🚴♂️
Warm regards,
Sixtine – HardGuide
Disappointing and waste of money
I found ordering and delivery. June 2026. Ok, but products were not. Received 2 pairs of mountain running shoes xxx and noth, I found both got my feet soaking. They were both expensive shoes, and for the price of them, knowing that it is mostly wet on mountains they should at least keep my feet a bit dry. VERY DISAPPOINTED .Won't be recommending anyone to buy shoes from Hardloop. I certainly won't be purchasing anything else from them again!
12 de junho de 2026
Resposta da Hardloop
Hello Elaine,
Thank you for your message and for sharing your experience.
I have checked your order, and the models you selected are not waterproof, as stated in their product descriptions on our website. If you are looking for shoes designed to keep your feet dry in wet conditions, we do offer a selection of waterproof mountain running shoes. You can browse our waterproof options on our website.
If you need any help choosing the right pair for your next adventure, I remain available to assist you.
Sportingly,
Celia – HardGuide
All very good, thanks
Very happy with my backpack and how the company processed the order and delivered the item. Great result, lovely product. Thank you.
4 de junho de 2026
Resposta da Hardloop
Hello Jane,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you're delighted with your Deuter Trail 30 and the seamless order processing. Your positive experience is an inspiration, and we hope you enjoy many adventures on the trails! 🏞️
Cheers,
Théo – HardGuide
Good service and support given with…
Good service and support given with sizing. Would highly recommend.
2 de julho de 2026
Resposta da Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear you had a great experience with our service and support. Your recommendation means the world to us. Can't wait to see you back on the trails soon! 🏞️
Best wishes,
Sixtine – HardGuide
Resposta da Hardloop
Hello,
A huge thank you for your fantastic feedback! 🌟 We’re thrilled to hear you enjoyed our service. It's reviews like yours that inspire us to keep the spirit of adventure alive. Hope to see you soon on the trails! 🏞️
Best wishes,
Sixtine – HardGuide
Legit!!
A good price, items arrived on time in good condition, as described on UKC, it's a legitimate business, cheers!
2 de julho de 2026
Resposta da Hardloop
Hello,
A huge thank you for your fantastic feedback! 😊 We're thrilled to hear about your positive experience with us. Your satisfaction fuels our passion for adventure, and we can't wait to see you back on the trails! 🏔️
Best regards,
Antonin – HardGuide
Absolutely shocking item never was…
Absolutely shocking item never was delivered to me and they have defrauded me out of money it’s now been a month and the helmet I purchased has still not arrived and no one getting back to me
I do not recommend this company !!!
16 de junho de 2026
Avaliação não solicitada
Resposta da Hardloop
Hello,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that you have not received your helmet after such a long wait and that you have not received a response to your enquiries. We completely understand how frustrating and concerning this situation must be.
This is not the level of service we strive to provide. Please rest assured that our customer service team is reviewing your case and will do everything possible to investigate what happened and provide you with an appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Resposta da Hardloop
Hello John,
Thank you so much for your fantastic review! 😊 We're delighted to hear that you found a great selection at good prices. The Rab Firewall Jacket is sure to accompany you on many thrilling outdoor adventures. Looking forward to being part of your next journey in the mountains! 🏔
Best,
Guillaume – HardGuide
Arrived well packaged and when due
Arrived well packaged and when due, very easy purchase
1 de julho de 2026
Resposta da Hardloop
Hello Nikki,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that your shopping experience was smooth and satisfying. Looking forward to accompanying you on your next outdoor adventure! 🌄
Best regards,
Mathilde – HardGuide
Amazing experience with Hardloop
Amazing experience with Hardloop. Ordered a camp chair on Monday afternoon, dispatched Tuesday and delivered on Thursday. Perfect, thanks! Was also one of the only places I could get the specific item from.
23 de junho de 2026
Resposta da Hardloop
Hello,
A huge thank you for your amazing feedback! 😊 We're thrilled to have been part of your adventure journey and to hear that everything went smoothly. We look forward to seeing you explore new trails with us again soon! 🏞
Warm regards,
Antonin – HardGuide
dispatch time / delay is pretty poor…
dispatch time / delay is pretty poor this item was needed for an expedition ended up going without it
30 de junho de 2026
Resposta da Hardloop
Hello,
Thank you for taking the time to share your feedback.
We are sincerely sorry that your order took much longer to be dispatched than expected. We completely understand how disappointing it must have been not to receive your item in time for your expedition.
We apologize for the delay and the inconvenience it caused. This is not the level of service we aim to provide.
Thank you for sharing your experience. Your feedback helps us continue improving our logistics and customer experience. 🌲
Kind regards,
Blandine – HardGuide
Another excellent La Sportiva product
Another excellent La Sportiva product. Really well made product.
Delighted with the Hardloop service again.
29 de junho de 2026
Resposta da Hardloop
Hello Toni,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you're delighted with our service once again. We look forward to accompanying you on your next adventure! 🏞️
Best regards,
Arnaud – HardGuide
Please avoid
Please avoid. I ordered something with ten days to spare for a trip. Nothing arrived, then they sent it back to hardloop without ever delivering it. Now the company has my money and hasn’t refunded it as of two weeks later. Total waste of time, use a UK site that can deliver.
12 de junho de 2026
Avaliação não solicitada
I still didn't received my parcel
I still didn't received my parcel I ordered 15th of Jun and the delivery supposed to be on 27th of June and now is 1st of July and no any updates
24 de junho de 2026
Resposta da Hardloop
helloAndrii,
Thank you for your feedback! We’re sorry to hear that your experience wasn’t perfect. We're committed to enhancing our services to ensure complete customer satisfaction. 🌲 Rest assured, we will contact you soon to address your concern.
Best regards,
Antonin – HardGuide
I am still waiting for this item
I am still waiting for this item, I have had emails in double figures now, telling me its out for delivery then 2hrs later one telling me there's been an error their end but its being sorted- then another telling me its out for delivery, then the error email again, then im told its on its way again, then another telling me there's been an error - and so it continues. This was a birthday gift which is now late and looks like its not coming so will have to try and cancel it.
23 de junho de 2026
Resposta da Hardloop
Hello,
Thank you for your feedback! 🙏 We are truly sorry for this frustrating back-and-forth and that your birthday gift did not arrive in time 🏔️.
According to the carrier, delivery was ultimately impossible, and the package is now being returned to our warehouse. Since you wish to cancel, we will automatically process your full refund as soon as it arrives back.
Please accept our sincerest apologies for this technical issue and the continuous error messages! 🌲
Sporty regards,
Antonin – HardGuide
Stayed in all day and item never…
Stayed in all day and item never arrived, chronopost, should be noropost
16 de junho de 2026
Resposta da Hardloop
Hello,
Thank you for your feedback! 🙏 We are sincerely sorry that you stayed in all day and your item never arrived due to Chronopost 🏔️.
Your package actually just returned to our warehouse today. We will automatically process your refund within 4 to 11 days following its return. Please accept our sincerest apologies for this major inconvenience! 🌲
Sporty regards,
Antonin – HardGuide
Ordered a pair of Mad Rock Sharks LV…
Ordered a pair of Mad Rock Sharks LV that were delivered on the day they said it would be delivered on. Cheaper than their competitors too.
23 de junho de 2026
Resposta da Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your experience with us was smooth and we could offer you great value. Hope to see you again soon as you embark on your next adventure! 🏔️
Best regards,
Sixtine – HardGuide
Not got the item
Not got the item. Had all the emails saying it was dispatched then one saying they couldn’t deliver it and it was being returned to sender?? Tried messaging but had no response till I opened a dispute with PayPal for a refund.
16 de junho de 2026
Resposta da Hardloop
Hello Terry,
We are sorry for the delivery issue and for the inconvenience caused by your parcel being returned to the sender.
However, we are surprised by your review, as our customer service did respond to your request and offered solutions to resolve the situation. Unfortunately, the return to sender was the result of an issue with the carrier and was outside of Hardloop's control.
We understand your frustration and regret that your experience did not meet your expectations. Please rest assured that we did our best to assist you throughout the process.
Kind regards,
Théo – HardGuide
Terrible company
Terrible company. they take your money, give shipping dates that they cant fulfill as they dont have the items in stock, but do not tell you that at time of ordering. they refund that part of the order. Then send the rest and Chronopost dont deliver it. Then they repeatedly tell you that they won't refund you until Chronopost declare it lost. I am still waiting for a refund for a parcel sent by Hardloop nearly a month ago that I have NEVER received.... STAY AWAY. terrible service
30 de junho de 2026
Avaliação não solicitada
Resposta da Hardloop
Hello
Thank you for sharing your experience. I'm truly sorry to hear about the issues you've faced with your order. We understand how frustrating this must be and are committed to resolving it. 🌿 Please rest assured, we'll be reaching out to you today to help sort this out. Your satisfaction is very important to us.
Best regards,
David – HardGuide
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