Hardware Decor Avaliações 628

Great products--just what we need. Prices are very reasonable. Very responsive team, quick to ship.

Good customer service and good product and quick delivery.

Helpful and knowledgeable customer service reps.

we received a prompt delivery
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It’s been “different “….. the order process with Hardware Decor was perfect. Sadly, to save money, we selected the USPS shipping (the others were more than double the USPS price) and got caught in weather conditions, employee turnover and government bureaucracy that the postal service is notorious for. But this company did everything they could to update us and keep us in the loop. After 3 weeks, we are expected to receive the item today. Yay!

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without her help, and I also had to call her several times. She truly deserves a medal for dealing with me. I can’t remember her name. But thank you for having an exceptional employee!!

Just what I have been looking for. My shipment arrived super fast and the quality of the product is awesome.

The items arrived in perfect condition. They are exactly as described. Matched the ones they are replacing perfectly.

Fast shipping, and the items I order look as I expected and in good conditions. I definitely will order again.

$3 for 6 plastic clips, $10 shipping. What the heck.

Easy to order a fast delivery.

Easy to order on line . Fast delivery.

The delivery time was exceptional and the quality of the rods were better than I could hope for. The gold color was spot on !

On time shipping and accurate claim of the product being in stock

With 100% honesty, my order for over $750.00 was never opened until yesterday at time of installation in a new house. I was shorted two brackets (ordered 12 and received 10). I asked for these brackets to be shipped at no charge to me, but received very awkward response with use of "Nope." They say since I checked the 7-day inspection box, I had no recourse. It is very sad and disheartening that this company cannot take customer problems on a case-by-case basis. Ordered over $750.00 in hardware, and two brackets at approximately $42.00 cannot be shipped at no charge since it was THEIR packaging/shipping error. Good product, but customer service is below standard.

Laura my sales rep helped me through each step of the process.

The customer representatives were cordial and attentive