It’s been “different “….. the order process with Hardware Decor was perfect. Sadly, to save money, we selected the USPS shipping (the others were more than double the USPS price) and got caught in wea... Ver mais
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Veja o que dizem as avaliações
I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without... Ver mais
A empresa respondeu
Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... Ver mais
A empresa respondeu
Business Manager, I was able to locate the product I needed, put it in the cart, it said you were out of that particular item, I requested an email to let me know when it would be in, within 10 minute... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Hardware Decor
Escrito pela empresa
Quick Order Processing Time
Escrito pela empresa
- Most Orders Ship the Same Day
- Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day
Informações de contato
315 W. Elliot Rd Suite 107#455, 85284, Tempe, Estados Unidos
- 877-727-9747
- customerservice@hardware-decor.com
- hardware-decor.com
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products--just what we need
Great products--just what we need. Prices are very reasonable. Very responsive team, quick to ship.

Resposta de Hardware Decor
Good customer service and good product…
Good customer service and good product and quick delivery.

Resposta de Hardware Decor

Resposta de Hardware Decor

Resposta de Hardware Decor
It’s been “different “….
It’s been “different “….. the order process with Hardware Decor was perfect. Sadly, to save money, we selected the USPS shipping (the others were more than double the USPS price) and got caught in weather conditions, employee turnover and government bureaucracy that the postal service is notorious for. But this company did everything they could to update us and keep us in the loop. After 3 weeks, we are expected to receive the item today. Yay!
I had no idea how to order and if I was…
I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without her help, and I also had to call her several times. She truly deserves a medal for dealing with me. I can’t remember her name. But thank you for having an exceptional employee!!

Resposta de Hardware Decor
Just what I have been looking for
Just what I have been looking for. My shipment arrived super fast and the quality of the product is awesome.

Resposta de Hardware Decor
The items arrived in perfect condition
The items arrived in perfect condition. They are exactly as described. Matched the ones they are replacing perfectly.

Resposta de Hardware Decor
Fast Shipping.
Fast shipping, and the items I order look as I expected and in good conditions. I definitely will order again.

Resposta de Hardware Decor
Shipping too expensive for $.50 items
$3 for 6 plastic clips, $10 shipping. What the heck.

Resposta de Hardware Decor

Resposta de Hardware Decor
The delivery time was exceptional and…
The delivery time was exceptional and the quality of the rods were better than I could hope for. The gold color was spot on !

Resposta de Hardware Decor
On time shipping and accurate claim of…
On time shipping and accurate claim of the product being in stock

Resposta de Hardware Decor
With 100% honesty
With 100% honesty, my order for over $750.00 was never opened until yesterday at time of installation in a new house. I was shorted two brackets (ordered 12 and received 10). I asked for these brackets to be shipped at no charge to me, but received very awkward response with use of "Nope." They say since I checked the 7-day inspection box, I had no recourse. It is very sad and disheartening that this company cannot take customer problems on a case-by-case basis. Ordered over $750.00 in hardware, and two brackets at approximately $42.00 cannot be shipped at no charge since it was THEIR packaging/shipping error. Good product, but customer service is below standard.

Resposta de Hardware Decor
Laura my sales rep helped me through…
Laura my sales rep helped me through each step of the process.

Resposta de Hardware Decor
The customer representatives were…
The customer representatives were cordial and attentive

Resposta de Hardware Decor
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