Prebooked service and MoT but arrived on wrong day! Staff sympathetic and accommodating took car in -collected it same day - cleaned, service and MoT completed. Fast, friendly and efficient.
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Veja o que dizem as avaliações
I have been a customer of Harrow service Centre for some years now - and without question they are head and shoulders above all other garages I have ever used. The premises are always clean and tidy... Ver mais
Car needed M.O.T and service , easy to book appointment, welcomed on arrival , kept updated on progress and any required work , clear description of costs involved , and work completed in good time .... Ver mais
First time visit with my cherished Smart Car and I was certainly not disappointed. Had an annual service as well as a couple of specifics and all went well. Service reception was well organised, thoro... Ver mais
Detalhes da empresa
Escrito pela empresa
Harrow Service Centre is an independent Approved Bosch Service and Repair Centre, established for over twenty-five years and located on the A404 Pinner Road, behind the Shell Petrol Station and within walking distance from Harrow Town Centre. We are an active member of Trust My Garage (Independent Garage Association), a nationally recognised customer assurance association. We have over 600+ reviews on Trust My Garage and over 800+ reviews on Google, the most reviews in a 10 miles radius from HA1 4EU. We are proud to have been shortlisted as a finalist at the British Independent Garage of the Year Awards 2022 hosted by Independent Garage Association at The British Motor Show in August at Farnborough International Expo Centre dedicated to recognising Britain’s garages and showcasing their outstanding skills, passion, and innovation. It is a consumer code that acts as a badge of quality for the independent sector, and is a recognised brand that customers know they can trust. We work to Trading Standards Institute approved code which ensures peace of mind.
Informações de contato
103-105 Pinner Road, HA1 4EU, Harrow, Reino Unido
- 020 8863 0760
- info@harrowservice.co.uk
- harrowservice.co.uk
4,8
Excelente
344 avaliações
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This garage will rip you off
I’m not sure why this garage has such good reviews, I left my car in last year and was charged nearly a grand for a full service on my bmw 5 series it’s usually only £350 in a German car specialist. I then after a few weeks experienced further issues in my car and was charge £510 when I took it back. I asked them to also fit an emergency call system battery which they informed me they could not do, and that only bmw could fit this. I was able to YouTube this and fit the battery myself, so this was quite alarming as I have no mechanical experience. I also has a problem with my button that unlocked the child lock for the windows at the back of the car, I was told they would have to strip the door down and make an investigation into this, at this stage I knew something was wrong and said that I did not want them to do this and to give me the car back. I was then able to YouTube the issue and it was simply that some dust was stuck around the button and needed to be blown out. When I went to collect the car one of the staff members had taken my keys home with them, in my opinion this was done on purpose as I had challenged them about the amount of repairs and costs I was being charged on the car as it was a 2019 model and was serviced every 6 months with no issues. When I took it to a German car specialist for my next service he could confirm that I was just being overcharged and the amount of repairs on the report sheet from H.S.C could not have been possible, I ended giving them almost £1500.
23 de novembro de 2023
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Raymond,
Thank you for your valuable custom and we are very sorry to hear of your disappointment and appreciate your time in sharing your detailed false review with us. You have failed to mention in detail what really happened.
Firstly you visited as twice, 15.11.23 (mileage 89686) and 04.11.24, (mileage 94904) on your first visit we performed a full service and on your request you asked us to have a look at the vehicle jerking when accelerating on fuel mode and not hybrid, where we diagnosed spark plug and four ignition coils worn & unserviceable and thereafter the vehicle was running smoothly, The cost of your first visit including VAT was £957.00 for a full service that included, oil filter, engine oil, engine flush, air filter and pollen for £549.00 and £408.00 for labour, four spark plugs and ignition coils. The total cost of £957.00.
On your second visit 04.01.24 you booked in your vehicle for the cruise control not working and we diagnosed the steering squid to be worn and unserviceable, and you were given the cost of £510.00 including VAT. On this occasion you asked us to have a look at the passenger windows won’t unlock and we advised we will need to remove front right door panel to inspect which you declined for us to proceed.
We mentioned the call system battery was unable to be done by us because of many previous experiences whereby it’s not always just the battery needing replacing as you suggest you were able to do by looking at a YouTube video. In some cases, the complete unit would need to be changed with specialist programming, so for that reason we recommended booking in with BMW. You don’t need mechanical experience to watch and copy from a YouTube video, but it also does not make you an experienced and knowledgeable vehicle technician. So fairly, instead of taking your money for the time we would have spent changing the battery for us to perhaps tell you it’s not fixed, we feel our recommendation was fair.
A technician took your vehicle keys accidentally and returned them within 30 minutes, at which time you could have asked for clarification on the repairs or a discount which you didn’t.
We have an outstanding protocol to follow up every customer by email or call after a few days of visiting us where you can address your concerns, you failed to reply to our email and chose to leave us a negative review which isn’t fair.
Every business has its own operating cost depending on their rent, rates, staff salaries, staff training and affiliation with motoring bodies i.e. RMI, Bosch, which are different to other garages.
We are confused on how your vehicle is serviced every six months when below the digital uploads for your information are.
23.05.24 – 87828 miles – _ _ _ Auto Services
15.11.24 – 89686 Miles – Harrow Service Centre
20.04.21 – 19887 miles – Fairfield Garage
02.05.19 – 7 miles – GBA Group
The mileage on your vehicle when you had its MOT on 13.02.2024 was 97906 and when you had it serviced at _ _ _ Auto Services, they entered 87828. Your new garage can’t even get the basic details correct; hope they have serviced it correctly.
We have an outstanding protocol in place in providing the best in customer satisfaction and value for money and the testament from our customers speaks for itself.
We hope you have achieved peace of mind by posting a negative review when we did the best we could for you.
Excellent service
Excellent service, good Staff.Quick and efficient service
20 de julho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for taking the time to share your review. Really appreciated. Team HSC.
MOT plus Service
Following the MOT, the car was delivered promptly and in pristine condition. I value the exceptional service the Harrow Service Center and its team provides.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi . Thanks for your custom and the team at HSC look forward to helping you again in the future.
Resposta da Harrow Service Centre
Thank you for the 5-star review! We’re here to serve you anytime.
Excellent service
Excellent service
Throughout car inspection
Updated to me with faults repair work needed
Honest and reasonable bill
Car fully vaulted and vacuumed
8 de agosto de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for the 5-star review! We’re here to serve you anytime.
Excellent Customer Service
I took my car for an MOT & FULL SERVICE. Excellent customer service. Great technicians. They also washed and hoovered my car, which I was not expecting so I was very happy. I would 100% recommend anyone to take their vehicle to Harrow Service Centre.
31 de julho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you so much for taking the time to leave us a 5-star review. We sincerely appreciate your business and your valuable feedback.
Great
Great, friendly and thorough service, as always. I am confident that Harrow Service Centre have done a good job again.
23 de julho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Dave, Thank you for leaving us a wonderful review. We highly value your feedback and look forward to helping you again in the future. Many Thanks - Team HSC
First visit
This was the first time that I had been to Harrow Service Centre.
The staff were helpful, pleasant and efficient. They dealt with the issue promptly and explained what had been needed. The car was cleaner, too, when I collected it!
I would certainly return when the need arises.
16 de julho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
We value your custom and appreciate the kind words. Look forward to helping you again. Team HSC.
Excellent service from Harrow Service…
Excellent service from Harrow Service Centre. Everything completed quickly and in accordance with the service schedule. The car was returned the same day and sparkling clean.
4 de julho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
We’re humbled by your support and look forward to being your preferred choice for Servicing in the future.
Exceptional Service and Convenience at Harrow Service Centre (my third visit)
I recently had the pleasure of experiencing exceptional service at Harrow Service Centre. With a young family of five, maintenance of our cars (in particular, my 9 year old Mitsubishi Outlander) can often be a stressful task, but the team at Harrow Service Centre made the process incredibly smooth and affordable.
A couple of weeks prior to my MOT, I received a timely reminder from the centre, which was a great help as a busy mum and teacher, I am always forgetting things. They managed to book my car in on a Saturday for a tyre change before the scheduled the MOT for the following morning.
When I arrived for the tyre change, I was pleasantly surprised to receive a call about 30 minutes later. They offered to complete my MOT that same day, saving me the hassle of returning the next day. This flexibility suited me perfectly.
The service exceeded my expectations once again when they promised the car would be ready by 1pm but actually had it ready by 11am. This was a huge relief as I had my very impatient toddler with me.
The staff at Harrow Service Centre are always friendly and approachable, making each visit a pleasant experience. My husband also brings his Skoda here as well, and we both plan to continue returning for all our car needs.
Thank you so much for such amazing service! I highly recommend Harrow Service Centre to anyone looking for reliable and accommodating car maintenance.
Rating: ★★★★★
29 de junho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Emma & Rob, Thank you for you wonderful review. We are very pleased to hear that you had a good experience with us and look forward to servicing you again in the future. Warm Regards - Team HSC
Very happy with these guys.Definitely…
Very happy with these guys.Definitely recommend
24 de maio de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Marek, Thank you for your custom and taking the time to share your experience with us. Team HSC.
Range Rover
Recently booked in my car for a new handbrake and mot.
It was nice to visit a garage where the staff where polite and the the work was carried out on time.
Many thanks. Jeff
6 de junho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for sharing your positive feedback. We look forward to your next visit to HSC.
Failed MOT for Tire Pressure monitor…
Failed MOT for Tire Pressure monitor not working. I went to another MOT station, they put some air in tires and it was OK.
28 de maio de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Catalin, Thank you for your 1* review. Please understand we do not make the rules for MOT testing. We just follow the rules. Hopefully the next garage you visited after 63 miles rectified the light before passing the MOT.
As per your updated review, we had back to back MOTs booked in and we are against time to avoid disappointing other customers. Its unfortunate when we mentioned it failed on the TPMS light, you said the tyre pressures are fine, however now your review says otherwise. Had you politely asked to have tyre pressures topped up, we would've mentioned the waiting time for us to perform the pressures & reset.
… A big up to Harrow service center
Well where can I start customer service was excellent my car was ready when they said it would be ready the whole experience was exactly how I like it in and out I would recommend Harrow service center thanks guys
3 de junho de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Reliable and Efficient
Have used them for a few years now. They provide a good and efficient service. No complaints so far.
20 de maio de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you so much for taking the time to leave us a 5-star review.
Excellent service and very professional…
Excellent service and very professional staff.
MOT was handled really well, I have no hesitation in recommending this garage to anyone
Thanks Kush and Pravin!
14 de maio de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Hi Krishna. Thank you for choosing HSC to carry out your MOT, look forward to helping you again. Team HSC
The finest service centre in Greater London
Very helpful staff especially Claudia, clear and quick communication, will definitely go again for car service
7 de maio de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for sharing your positive feedback. We look forward to your next visit to HSC.
Harrow service centre is Truly the…
Harrow service centre is Truly the amazing garage, HSC provides the most excellent service in every respect. HSC can always be trusted for the most honest advice, reliable for a good job at a competitive price.
I would always recommend this garage to my family and friends for the first class service.
23 de abril de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for taking the time to share your experience with us and your valuable custom over the years. Team HSC.
Really special garage
Really special garage.
Staff are not intimidating.
They are friendly and explain everything in full.
10 de abril de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you so much for taking the time to leave us a 5-star review.
Excellent customer services first class…
Excellent customer services first class Repair,MOT&
Service. Also, impressed with office setup
and workshop !
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Harrow Service Centre
Thank you for your custom and taking the time to leave us such great feedback. Team HSC.
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