I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 8A, Manor West Retail Park, Tralee, V92 FP94 Tralee, Kerry, IE
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... Ver mais
A empresa respondeu
Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... Ver mais
A empresa respondeu
The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Loja de Celulares
- Loja de computadores e acessórios
- Loja de artigos domésticos
- Loja de máquinas de lavar e secadoras
Sobre Harvey Norman Ireland - Tralee
Escrito pela empresa
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
Escrito pela empresa
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
Informações de contato
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, Irlanda
- 066 7164900
4,4
Excelente
231 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick and efficient.
8 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi Harry,
Thank you for your feedback! We're happy to hear that you found our delivery service was quick and efficient.
Kind Regards,
James
Good quality of things I got from there…
Good quality of things I got from there very nice workers
21 de julho de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Lilly,
We appreciate you taking the time to leave us this feedback. We are so glad you are happy with the quality of our products and the staff were nice.
Kind Regards,
James
Multiple efforts from Norman Harvey to…
Multiple efforts from Norman Harvey to deliver goods due to no reception at property. Thank you for the extra effort.
I did provide a different tel nr for delivery communication, but perhaps you can also provide a section for delivery instructions ( which you maybe have and I missed it) when purchasing online, for alternate communication method (whatsapp calls or emails for example).
12 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi Cindy-Anne,
We appreciate your positive feedback regarding the delivery efforts. We're happy to hear that you received your goods. Thank you for the suggestion about delivery instructions; we'll explore options for alternate communication methods during purchase to improve the customer experience.
Kind Regards,
James
Great customer service and fast delivery
Great customer service and fast delivery
5 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi Sally,
We appreciate you sharing your feedback. We are so glad you were pleased with our great customer service and fast delivery!
Kind Regards,
Kevin
Open Box.
Didn’t notice until I got it home. Purchased Shark vacuum cleaner box had already been opened so not sure if this was a returned item. There should be a discount on this item.
Everything was in the box and all worked.
But still there are doubts in my mind.
9 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi there,
We appreciate your feedback and are sorry the box was opened. We will investigate this to ensure our products arrive in perfect condition. We value your business.
Many thanks,
Katie.
Thank you HN for delivering a much…
Thank you HN for delivering a much needed Miele washing machine to rural Ireland, installing it and taking away the old one. A job well done! 👍
5 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi Fifi,
We're happy to hear that you received your Miele washing machine in rural Ireland. We appreciate your positive feedback regarding the delivery, installation, and removal of the old machine.
Kind Regards,
Kevin
Resposta da Harvey Norman Ireland - Tralee
Hi Breda,
We appreciate your feedback and are happy we handled the issue efficiently and helpfully for you. Thank you!
Kind Regards,
Kevin
It was more the delivery service
It was more the delivery service. Took way too long to deliver.
3 de janeiro de 2026
Resposta da Harvey Norman Ireland - Tralee
Hi Tim,
We appreciate your feedback and apologize that our delivery took longer than expected. We'll investigate how to improve our delivery times.
Many thanks,
Katie.
Resposta da Harvey Norman Ireland - Tralee
Good morning,
We're glad you found our online ordering and store collection convenient. Thank you for your feedback; we appreciate it.
Many thanks,
Katie.
Great price & helpful staff
Excellent price. Great sale after Christmas. Staff very helpful
26 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Mary,
We're happy to hear that you had a great experience with our prices and helpful staff during the sale. Thank you for your positive feedback!
Kind Regards,
Kevin
Terrible customer service
Terrible customer service, ordered a click and collect only to travle 45mins to collect to be told I can have the item spoke to 3 members of staff utter shambles left without my item and now waiting 5 days for a refund over x mas disgrace do not bother go to curry’s insted
28 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Chris,
We're very sorry to hear about the trouble you experienced with your click and collect order. We appreciate your feedback and we'll look into what happened to prevent similar issues.
Many thanks,
Katie.
Resposta da Harvey Norman Ireland - Tralee
Hi Brian,
We're happy to hear that your products arrived as promised. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Kevin
The product is great and affordable
The product is great and affordable. The customer support was very helpful with order and made sure to get it in time for Christmas.
23 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Zoltán,
We appreciate you taking the time to share your experience! We're happy to hear that you found the product great and affordable and that our support was helpful.
Kind Regards,
Kevin
Helpful staff
17 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Deirdre,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Trevor-a top class staff member
I ordered a soundbar for Xmas. The soundbar was not delivered as promised. However, Trevor went above and beyond to resolve the problem. He showed genuine concern and was unbelievably diligent and professional. He stuck at it until he fixed the issue. It’s rare to encounter such a positive experience and would like his manager to acknowledge his hard work. He would be an employee that any workplace would benefit from.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Tralee
Hi Patrick,
We appreciate you taking the time to share your experience. We're so glad to hear that the employee was helpful in resolving the issue with your soundbar delivery. We will certainly pass along your kind words to their manager, and we value your feedback.
Many thanks,
Katie.
VERY FAST AND EFFICIENT PICK UP
21 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Catherine ,
We are happy to hear that our pickup service was fast and efficient for you. Thank you for your positive feedback!
Kind Regards,
Kevin
Good service.
Ordered an item for collection and my item was really for collection within the hour. It was fast and simple.
20 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Michael,
We're happy to hear that you received your order so quickly! We're glad our fast and simple collection service met your expectations. Thank you for your positive feedback!
Ordered online
Ordered online, click and collect. That went smoothly.
Unfortunately, I bought the wrong item, my fault. I returned the item with receipt but because I bought online I couldn't be refunded straight away. Was told it would be processed straight away and expect it in my bank in 2 to 3 working days. 7 days later, no refund. Contacted the shop, it hadn't been done. So it's now nearly two weeks since I returned and just got told it can take another 5 to 7 working days to get into my account. It's also Xmas time so banks are closed. It's a lot of money, so God only knows when I'll receive it back.
23 de dezembro de 2025
Resposta da Harvey Norman Ireland - Tralee
Hi Ellen,
We appreciate you sharing your experience. We're sorry to hear about the delay in receiving your refund after returning the item. We know waiting longer than expected, especially during the Christmas period, can be frustrating. We'll look into why the refund processing is taking so long.
Kind Regards,
Kevin
Resposta da Harvey Norman Ireland - Tralee
Michal,
We regret that your item arrived broken. If this remains unresolved please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
Over and beyond service. Top class
I dont think I have ever left a review on a store in my life, but just simply had to today. Specifically for Stephen in this store, Harvey Norman Tralee - amongst the christmas madness ( it was extremely busy and overwhelming as a shopper, I dont even want to imagine what its like to work through it). Never the less we were aproached so promptly by Stephen who just couldnt have assisted us anymore. Helpfully, politely and so full of knowledge on each product, he answered every single query we had with the best outcome, we went in unsure, and left so confident with excellent christmas finds and deals shared by stephen! We were so impressed by how he went over and beyond, we wanted to give him a little tip to show appreciation, of which he refused to take but told us to put it in the charity box for paliative care instead. Top class.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Harvey Norman Ireland - Tralee
Hi Veronica,
We appreciate you taking the time to leave such a positive review. We are so happy to hear that you had such a great experience in our store. It's wonderful to know that our team member was so helpful and knowledgeable during a busy time. We appreciate your kind words!
Kind Regards,
Kevin
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.