Hatton Jewellers Avaliações 

3.435
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was able to amend my order a couple of times before it was sent out for delivery. Each time I phoned the staff were warm, friendly and supportive and answered all my questions and put my mind at ea... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great prices for quality items. Perfect delivery service. Highly recommend and would purchase again without doubt. Check out pre-owned, some real bargains and arrive in fantastic condition.

Avaliado com 5 de um total de 5 estrelas

I purchased a preloved ring from Hattons it arrived in a gift box , all necessary papers were included the ring sparkled like new , exactly as described very reasonably priced. The only downside w... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience with the staff! Communication was smooth throughout the process, and they did an excellent job resolving my return and exchange for the bracelets. The bracelets look amazi... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Hallmarked Gold & Fine Jewellery specialists. We specialise in men's heavy gold jewellery, from belcher bracelets to curb chains and iced-out rings to religious pendants. Our stylish gold jewellery for men offers something for everyone. Browse our most popular jewellery categories for men below… Our range of ladies’ gold jewellery includes an extensive collection of pieces from gold bangles for women and link chains to solid gold hoop earrings. Take a look at our stunning collection of fine women’s jewellery to find the perfect gold ring, bracelet or necklace to suit your style. From exquisite diamond hoop earrings to white gold diamond tennis bracelets, we specialise in a variety of diamond jewellery perfect for any occasion. Explore our most popular diamond categories for men and women.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.435)

133 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Delighted…..

Website clear, informative and honest. The item was exactly as described with insurance certificate enclosed as promised. The item is a gift and it is mounted in a lovely gift box which adds to the appearance of value. It’s not our first purchase from Hatton and likely won’t be the last.

27 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Be very cautious

Be very cautious when using this company. My partner bought me a 9ct gold signet ring for my birthday.

My partner admittedly took the tag off however on presenting this to me on my birthday I noticed the base of the shank was misshapen, scratched and the ring was half a size bigger.

We raised the issue asap with no response, followed with a call and ask to present photos and still nothing. We called to raise our issues and had a rather unhelpful and condescending women claim that as there was a a few weeks between purchasing and me being the given the ring the issues were from use. I have not used the ring due to raising the issue. They claimed we were making this up and that there was no issue with the ring. I myself am a jeweller to which they seemed to take offence and becoming slightly sarcastic and defensive.

In short, not sold as advertised, offered us to return to the item at our own risk and cost with no time frame or assurance of rectification.

Warranty seems to mean nothing and as I admitted taking it to a jeweller for an opinion they claimed I’d ’passed the item around’ and this could have damaged it.

Very poor.

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give this jewellers zero…

If I could give this jewellers zero stars I would I ordered a signet for my partner under the impression it was brand-new but when they sent it to me it’s the wrong size and also it already looks like it has been worn. There are clear scratches on the band and indentation marks where they have either eased the band up or they’ve not put the block in very well they are refusing to do anything about it and they have even went as far as to say we are making it up which is just absurd do not buy from this place biggest regret after spending hundreds of pounds

10 de novembro de 2025
Avaliação não solicitada
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Resposta da Hatton Jewellers

Hi Ruth,

We’re genuinely sorry to hear that you feel disappointed with your experience, though we are quite surprised by your comments.

This purchase was made around three months ago, and while you’ve mentioned that the ring was the wrong size (O and half instead of O, which is less than a millimeter), we assured you that we would be happy to check this for you and, if confirmed, replace it right away. You later mentioned that the band appeared resized — however, as you also noted, the work was so seamless it was difficult to tell, which wouldn’t be possible within the short timeframe between your order and shipment (just five hours). Resizing and re-hallmarking take several days, so this couldn’t have been done after your order was placed.

The ring was dispatched brand-new, and it’s important to note that the security tag had been removed before you ever contacted us claiming its still in box untouched. Despite this and the fact that the order was outside our returns policy, we still offered to take the item back, inspect it carefully, and resolve the issue for you if anything was found to be amiss.

We pride ourselves on honesty and craftsmanship, and we always aim to resolve any genuine issues fairly. We only ask that reviews reflect the full context of communication and the steps we’ve taken to help.

Avaliado com 5 de um total de 5 estrelas

Purchase of gold locket

Apart from one occasion when I called the store and no one answered, the service was very good, the item was received quickly, well packaged with all the relevant documentation.

22 de outubro de 2025

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