HB Money Transfer Avaliações 578

The customer service was amazing. They helped me send money to my family abroad and the process was so easy! Definitely recommend.

Based on my personal experience,
I would not recommend using HB Money Transfer. I sent money through their service, but the funds were not delivered to the intended recipient.
Resolving the issue became extremely stressful and time consuming, and it took approximately two months before I was able to recover my money.
Even after repeated follow ups, the matter was only resolved after my bank became involved and pressured the company to process the refund.
In my opinion, the level of service and reliability was very disappointing. Customers should exercise caution when using this company for financial transactions, as my experience raised serious concerns about trustworthiness and efficiency.

Excellent service and good rate according to the marketing 5% high rate .I am using this application 3 year ago.Recommended to everyone

I've been using the HB app for a few years never had any issues quick and great service highly recommended

i use hb money transfer since last 7 years best service within minutes highly recommend

Hb money transfer is a great app and js easy to use.ive send money using them for the last two years and have never had any issues. Customer support is always there to help. I recommend everyone to use this app

I've been using HB money transfer for quote a while now and every time , my transaction has been smooth and quick. The customer support is always helpful and I've never had any issues whole using them.I highly recommend

Great job and good

Great app better experience

1. Well it's been so smoothly and very reliable and again faster in sending money. 2. HB money transfer is the trust app . Sending money easily without any hassle. A very reliable service. 3. HB money transfer is very faster and delivered on time. 4. HB money transfer is incredible fast secure and easy to use the app. The interface is clear and customer support is always helpful. Highly recommend for anyone who wants a stress free way to send and receive money 5. I have been introduced to HB money transfer by a trusted friends and families

Fast and reliable

I am sharing this so people understand exactly what HB Money Transfer really does behind the scenes. My experience was stressful, misleading, and completely unacceptable.

A transfer I made on 17 March 2026 turned into a one‑month nightmare. On 17 March, I sent £67.29 to my niece in Ghana. The app showed the transaction as “Pending”, and that status stayed there for weeks.

During this time, I contacted HB repeatedly. Their replies were always the same:

- “Transaction PIN please” (even after I had already given it)
- “Your transaction will be paid soon”
- “Don’t worry”
- “Checking with payout partner”
- “We will update you shortly”

Not once did they give a real update or explanation.
Just copy‑and‑paste messages while the money was still not delivered.

The money was finally paid on 16 April — one month later
My niece finally received the 1000 GHS on 16 April.
This proves the transfer was not instant, and it was not paid on 17 March.

The most shocking part: HB manipulated the transaction record
Before the money was paid, the app clearly showed:

- “Pending”
- The original date: 17 March 2026

After the money was finally paid on 16 April, HB did something extremely deceptive:

- They removed the date completely
- They replaced the Pending screen with a “Paid Successfully” screen
- They made it look like the money was paid instantly
- They hid the one‑month delay
- They ensured that if I screenshot it, it appears as if they paid on the same day

This is not a mistake — it is manipulation of transaction history.

No legitimate financial service should ever alter records like this.

My brother went through the same thing
When I called my brother to warn him, he told me he had gone through the exact same experience:

- Delayed payout
- Repeated excuses
- No real updates
- Only paid after constant chasing

He forgot to tell me until I asked — which shows this is not an isolated case.

This company caused unnecessary stress
This transfer was needed urgently for a school payment.
Instead of helping, HB gave me:

- stress
- confusion
- misleading information
- and a manipulated transaction record

Final warning
HB Money Transfer is not transparent, not reliable, and not honest.
If you value accurate records and timely payments, avoid this company.
They mislead customers by altering transaction screens to hide delays.

They are very dodgy and so dishonest as a business. Everything they say about their services is a FRAUDULENT MISREPRESENTATION. I downloaded the app and provided the necessary documents,. everything seemed OK. I made my first transaction this morning. The first red flag, they asked for my life picture. I sent a new picture, then all of a sudden they placed my transaction on hold for compliance reasons. Out of frustration, I asked for cancellation so I could use REMIT UNION. They told me that is subject to charges. When challenged which clause in the contract talks about cancellation charges, no answer was given but they promised to pay the beneficiary soon. They haven't still paid the beneficiary YET!
HONESTLY, I will NOT RECOMMEND this FRAUDULENT business to any African sending their hard-earned money home to their FOLKS in NEED of REMITTANCE.
I am going to report them to every single UK financial Service Regulator,starting with the Financial Services Ombudsman.

I had a great service with good customer support.

Here we are with a very serious and trustworthy Money Transfer Bank with the best exchange RATE l’ve ever come across.

I was first doing my transfer with a company called (Remit Choice) unfortunately l came to find out that they were thieves.

I had to contact Interpol and the European consumers service before they were able to release my money. That my friend Mr. Coffy is still locked in their coffers.

Thank God l found a very serious and reliable Bank (HB Money Tranfer ) now .

Thank You HB Money Tranfer.

John

Review this app is amazing to send money faster

It easy to send and get quick response but sometimes you need to call the office to prompt them before the money would be sent. I have just notice app error which is affecting me to send money.

The company is doing a great service, they are good in customer care and their rate is also excellent. Keep it up

I want o warn everyone about my terrible experience with this company. I sent money very early this morning, before 8am, and as of 6pm the money has still not been delivered. I contacted them several times throughout the day and all they kept giving were excuses. The money is no longer needed, so I asked them to cancel the transfer and refund it back to my account. They told me that cancelling it would take 7–14 days and that I would still be charged fees. Unfortunately, this is not the first time this has happened to me with them. I had almost forgotten about my previous bad experience because I thought I had deleted the app. I also know other people who have had similar issues with this company. I have a lot of evidence of the conversations and transactions. I am sharing this so that others can be careful and avoid going through the same frustrating experience. Please be cautious when dealing with this company. No one should have to go through this.

Is fast and reliable