Home Comfort Enterprises Ltd Avaliações 

99
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From first meeting with Nigel to installation was easy, and then through to installation was seamless. Contractors (scaffolders, roofer and electricians) worked really hard through the heatwave,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From first meeting with Nigel to installation was easy, and then through to installation was seamless. Contractors (scaffolders, roofer and electricians) worked really hard through the heatwave,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We chose Home comfort enterprises Ltd because they done Home visits not over the phone like some companies. Nigel and the team are very knowledgeable and answered any questions. And it was nice to hav... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The installation involved removing old panels and fitting new ones with a battery. Home Comfort took a lot of trouble finding ways to have the old panels collected and recycled and also with research... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de energia solar
  2. Empreiteira de energia solar

Escrito pela empresa

At HCE ltd we are equipped and experienced to provide you with a reliable renewable energy system. We can provide you with a suitable system to cut down carbon footprint and to also combat rising energy prices. So Let’s go green! Our systems will change the way you power your property for the better. To do this, our experienced consultants will ask you a few carefully-chosen questions and provide you with a detailed document of all the information tailored to your property. Whether you are looking for advice and guidance from an expert, or just want to understand the different systems available, we are here to help. Speak with one of our trained consultants today.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

99 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,7

Todas as avaliações

(99)

37 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Complete Solar Power Solution

Excellent service from start to end - Nigel patiently and clearly took us through the technical details and made sure we were getting a solution that met our needs; the follow-up site survey suggested a couple of small changes; it was all installed and working a week later.

In addition, HCE are handling all the paperwork and dealing with the electricity supplier (who will hopefully soon be an electricity receiver!)

12 de setembro de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Thank you so much. A real pleasure all beit some scaffolding confusion. my apologies

Avaliado com 5 de um total de 5 estrelas

Nigel and his crew made the whole…

Nigel and his crew made the whole process smooth and stress-free. Their expertise is truly valuable.

8 de agosto de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

thank you Stella

Avaliado com 5 de um total de 5 estrelas

Nigel visited us on a busy day and took…

Nigel visited us on a busy day and took great efforts to go through the installation and offered a very prompt service. Incidentally, we could not go ahead and he immediately refunded our deposit within 24 hours. He knew his stuff, was charismatic and instilled confidence and we would definitely go ahead with his company when we decide to go ahead. I wish him and his team and his customers the very best and a good, professional experience.

14 de agosto de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Hopefully we can work together in the future

Avaliado com 5 de um total de 5 estrelas

We are so excited about our solar…

We are so excited about our solar system now. The installers are fantastic; they are friendly and so very knowledgeable, and that took the stress out of the installation.

1 de agosto de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

thanks Dan

Avaliado com 5 de um total de 5 estrelas

How my Solar Panel and battery system…

How my Solar Panel and battery system would work was explained very well and my needs were analysed so that my system does exactly what I needed it to. The scaffolding, installers and electrician were all very good, polite and professional. I’m now very happy with my system.

17 de julho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Well done for trusting the process

Avaliado com 5 de um total de 5 estrelas

Fantastic Job.

The team was amazing, a young professional team on the job, the materials used are really good quality, well i cannot finish without mention Nigel the owner what is a very comprehensive and friendly person. My thanks and I will give my recommendation.

8 de julho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Was a pleasure to do the job. thank you for the kind words

Avaliado com 5 de um total de 5 estrelas

The guys were quick helpful and…

The guys were quick helpful and respectful. We have three small children running around the house so the job was really difficult for them. However they stayed until finished and it was raining so not easy. However we are delighted with the finished job and would definitely recommend homecomfort enterprises. Really happy with them great company to work with

8 de julho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

thank you for your review

Avaliado com 1 de um total de 5 estrelas

Nigel the fraudster

Nigel came to our house. Acting very charming gave us a good price and said we had to make a deal or he would leave unless we gave him a deposit. He manipulated me and my wife. We payed deposit of £200. Without telling us he decided it's too cheap and he said he returned the money however he hasn't. He is the biggest fraudster. After checking him he and his company he is a big lier also.

25 de junho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Thank you for your review and the contents of which are noted. We are surprised of your comments. The suggestion that any fraud has taken place. If you believe this to be the case then we suggest you contact the police immediately and report any such fraudulent behavior as that is the normal course of action one would take if a fraud had been committed, which we entirely refute. For the avoidance of doubt, I will try to explain to you the process of events having now investigated the same Nigel attended your property to investigate the possibility of installing solar panels and batteries at your home. After spending time with you in explaining the various options, Nigel suggested a tentative price subject to survey and should you wish to proceed with this survey, then a refundable deposit would be required in the sum of 200 pounds. This deposit was paid on the basis of it being fully refundable in the event that the project would be canceled for any reason whatsoever by both yourselves and of course Home Comfort Enterprises Ltd. A survey was arranged, and you were informed of the date and time, but in any event, Nigel did make you aware that the price agreed was subject to survey and would depend on the conclusions of the same. When analyzing the price that had been agreed, it became clear that the project had been grossly under costed and that there would be no point in attending the survey as the project would be rejected. Naturally, we should have contacted you to confirm the same however due to an oversight, we did not do so and this we of course apologize for not informing you of the cancellation of the survey. However, the refund was instantly completed and when you spoke to Nigel, he informed you of the same and also informed you that it would take between seven and 10 days for the 200 pounds to reappear on your account from which the payment was made. After you contacted him on several occasions, he did explain this to you numerous times. Just to explain that the banking system when paying by credit card or debit card is totally out of any retailers control and is entirely dependent on the banking system and that a little patience is required. Of course, we naturally understand that this can be intensely irritating for both you Consumer and us the retailer. We can only apologize for the banking system taking so long to refund your 200 pounds but no doubt this amount will reappear on your card very shortly. We believe Nigel has furnished you with a photograph receipt of the refund.

Suggesting that Nigel is a fraudster or our company being the same, we can only assume is said as a matter of frustration for not yet receiving your refund.

Of course, we understand that the inconvenience of not yet receiving your 200 pounds may cause you great financial difficulty however, once again we can only reiterate that we are not responsible for the United Kingdom banking system.

We are not a charity, and therefore, we are unable to proceed with a project which would end up costing our company for your benefit as no contract between the parties had been agreed upon. It is only natural for either party to cancel the same.
We wish you well with finding any appropriate company that you may employ for your own installation and if you still perceive that
A fraud has taken place. We advise you to contact the appropriate authorities.

In the meantime, we can assure you that the 200 pounds has been refunded

Avaliado com 5 de um total de 5 estrelas

The Perfect Solar Company

I found and contacted HCE on the internet and was extremely sceptical on first meeting them as I had been deliberating solar panels for 5 years. having had many sales people none of which I trusted. Eventually I took the plunge with Home Comfort and am so glad I did. They were quick to fit, respectful and a pleasure to deal with. I was kept fully informed from start to finish via a live group whatsapp which proved incredibally helpful. I highly reccomend this company to anyone considering Solar panels and batteries. No hard sell, no pushy salesman wonderful explanation and the best price after seeing many different companies.

I cannot reccommend these people highly enough

IT WAS AN ABSOULOUT PLEASE TO DEAL WITH THEM EVERY STEP OF THE WAY

27 de junho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Thank you

Avaliado com 5 de um total de 5 estrelas

Great company

When meeting Nigel, I was comfortable with his presentation and his explanation helping me to understand how solar works he listened to my requirements. And problems and helped to solve these both from a financial aspect and installation issues
I then had a few other discussions with a couple of other companies and came to the conclusion That Nigel offered me the most flexible Options to suit my circumstances
The system was fitted very quickly. And.
To my satisfaction.
And I have no hesitation in recommending home comfort enterprises as a professional installer Once again, thank you, Nigel. And the team so much for all of your help.

20 de junho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

Thank you for your business

Avaliado com 1 de um total de 5 estrelas

I would not trust HCE

I see a lot of positive reviews here for Nigel and he was friendly but I also thought he was untrustworthy during his visit due to these reasons :

- he showed me his Octopus energy account on his iphone which was £2000 (two thousand) in credit which he claimed had accumulated in only 6 months since the start of the year from selling solar energy from his home back to the grid falsely building up my expectations (i have since learnt a more realistic amount would be £200 for the same period)
- to entice me, he openly breached GDPR rules and shared his other customers contracts/proposals with me from his iPad, I could clearly see the customers' names/addresses and high amounts quoted (~£13k each), then later quoted me £13k too
- he offered a lower "cash only" discount price explaining he could avoid corporation tax and so could reduce my quote by £900
- offered further discounts which he said were only available whilst he was at my home, pressing me to make the deal immediately.
- called his electrician Abdullah to arrange a site visit to my home (costing £250) even before I agreed to a sale
- claimed to be a member of HIES and left his company brochure with "HIES Accredited member" printed but later when I checked I could not find 'Home Comfort Enterprises' on the HIES website.

His tactics left me feeling pressured and I just had to share my experience here

12 de junho de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

We are sorry to hear of your poor experience and are surprised at the same.
For clarification purposes, you suggest that we are not a member of Hies
Kindly see our membership number as follows
HCE/A/1392 valid until 7 May 2025
Accredited products
Solar photovoltaics and battery storage

One can only assume that clearly if this statement in your review is wrong, we can only assume the rest is also questionable.

Of course it is our priority to comply with GDPR and any information that you may have been shown from other customers, would have been done so at those customers granted permission. This complies with the same.
You suggest that you felt pressured into a purchase and totally contradicts all other reviews on our site.
We will, of course, investigate your concerns and bring it to the attention of our complaints department.
Naturally, we understand that your choice of installer is important to be able to trust the same and upon reflection, we wish you well with any future choice that you make

Avaliado com 5 de um total de 5 estrelas

Great company

Nigel and the team were excellent. Everything was clearly explained and the installation went smoothly. They did not interfere with our day to day activities as a company.
Since the install it is clear that they have been keeping an eye on everything to make sure that it's all working correctly and as we still aren't 100% on how it all works it's great to see this aftercare taking place.

3 de maio de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

your savings will be off the chart. thank you for choosing us

Avaliado com 5 de um total de 5 estrelas

This company is brilliant

Nigel is different to most company owners-he really understands his field and can explain everything very clearly.
His company provides a polished performance with great info,hassle-free delivery of panels/batteries and brilliant professional electricians to make sure that your product does what it should.
Problems encountered were only of electrical supply companies making and Nigel and Abdul spend time on helping even where it is clearly not of their making.
This is the company you need when youre an ignorant medic like myself!!

1 de maio de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

such a pleasure to work with you

Avaliado com 5 de um total de 5 estrelas

Very helpful and straight to the point...

Very helpful and straight to the point from Nigel. Provided a competitive quote and we went ahead with the installation. Very professional install team. 10/10

12 de abril de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

our pleasure

Avaliado com 5 de um total de 5 estrelas

No Brainer !!!!!

I don’t often leave reviews, but feel in this instance I have too!!! I have always been interested in solar, but thought financially it was out of my reach . Step in Nigel and his lovely team !!!! Nigel came to my home and gave me an education, it was wonderful !!! At no point was I pushed , I was presented with facts , and more importantly if it would actually benefit me and my home. The speed and professionalism in which everything was arranged was second to none, everyone in the whole process was courteous and friendly and I can’t thank them enough !!! There is a minefield of providers/installers around , but I am sure you will not get a better, more informative and courteous service anywhere else , I am so glad I chose them !!! Just take the plunge, you won’t regret it !!! I haven’t looked back since, I love my new solar life !!!!

13 de abril de 2024
Avaliação não solicitada
logotipo da Home Comfort Enterprises Ltd

Resposta da Home Comfort Enterprises Ltd

thank you for your review

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