Real Doctors with excellent knowledge, who listen and have the skills to provide positive solutions. Also good administrative staff. In trouble for help at weekends or Bank Holidays and this is a real... Ver mais
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Veja o que dizem as avaliações
I had a call with a GP less than an hour after requesting it. The Dr was a really lovely man - kind, knowledgeable, thorough, really helpful and a very good listener. I'm not entirely impressed... Ver mais
Booked appointment by phone very helpful staff. My appt was just 45 minutes later by phone. The doctor called exactly on the stated time. The doctor swiftly sorted a specialist referral for me which... Ver mais
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Getting a prompt video/phone call appointment was simple and usually on the same day, sometimes in rare cases it was a next day appointment. The doctors might sometimes run late, but in general the ti... Ver mais
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Detalhes da empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contato
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
868 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da HealthHero
Thank you for your review. We are pleased you found the service quick and easy to book.
The service is there when you need it…
The service is there when you need it in all emergencies.
10 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, David. We are pleased to hear the service was there for you when you needed it most and provided support at the right time.
Easy quick and great service to get…
Easy quick and great service to get prescription for my son.
11 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Aqsa. We are glad you found the service quick and easy to use, and that you were able to get the prescription your son needed without delay.
So helpful and valuable to get to speak…
So helpful and valuable to get to speak to a GP within 24 hours in these times when so difficult to get to speak to GP in less than 4 weeks. 🙏Thank you Benenden
1 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your kind feedback. We are pleased you were able to speak to a GP within twenty four hours and that the service was helpful during a time when access can be challenging. We truly appreciate your comments.
Remote Clinician Appointment
Efficient , quick service- highly recommend
9 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Graham. We are glad you found the service efficient and quick, and we appreciate your recommendation.
Really easy to book a consultation
Really easy to book a consultation. Phone call for consultation spot on time and e-prescription came though almost immediately after the call had finished. Perfect 🤩
8 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Sarah. We are delighted to hear the booking process was easy, the call was on time and that your prescription was provided so quickly. It is great to know the service worked so smoothly for you.
Quick and efficient referral to a…
Quick and efficient referral to a consultant
1 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, John. We are pleased the referral process was quick and efficient and that the service supported you when needed.
Got an appointment quickly.
Got an appointment quickly, GP knowledgeable, kind & reassuring, however I still had to call my NHS GP to get a face to face appointment, which took ages and a lot of back & forth, which is why I have this service to avoid the unreliability of the NHS, it would be great to offer a face to face referral to a private GP clinic to get the full experience.
8 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback. We are pleased you were able to get an appointment quickly and that the GP was knowledgeable and reassuring.
There can be a number of reasons why a direct referral is not made, depending on clinical need and appropriate care pathways. We would like to review your experience further, so please contact us at patientexperience@healthhero.com with more details and we will look into this for you.
An excellent service
An excellent service! Booking the appointment was very easy on the app and I was able to see a GP online within a few hours. I had a prescription and was on the road to recovery!
Fantastic service 5 *****
14 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Jane. We are delighted to hear you found the service easy to use and that you were able to see a GP within a few hours. It is great to know you received your prescription quickly and were on the road to recovery.
Lovely helpful service
Lovely helpful service. Very nice doctors. I just wish that some of them was my family doctor.
14 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Moira. We are glad you found the service helpful and that the doctors were kind and supportive. Your feedback means a great deal to us.
Resposta da HealthHero
Thank you, Gayatri. We are pleased you found the service helpful.
Benenden health care is a must
Benenden health is a bright light in the dark labyrinth of healthcare. I completed an anima to my GP. It said they were at capacity. Go to A & E if urgent. I couldn’t walk. Def not sitting in A & E for 8 hours. I contacted Benenden. Had an appointment two hours later. Chose to have it by phone call. The Dr was absolutely amazing. Took the time to listen and to explain what my problem could be and its solutions. I Felt heard. Valued. I wasn’t rushed. She offered painkillers. Recommended my next steps. I chose my own preferences. One was physiotherapy. She referred me to physiotherapy free through Benenden. No waiting. Its in a few days. Less than a week after my call. This service was a life saver to me. Mentally and physically. It doesn’t replace our overworked NHS. To me it supports it.
30 de abril de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Margaret. We are truly pleased to hear how much the service supported you both physically and mentally. It is wonderful that you felt listened to, valued and able to access further care so quickly. We really appreciate your thoughtful feedback.
A very effecient service.
A very effecient service.
The Doctor listened to my symptoms etc and referred me to a specialist.
I felt listened too.
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Lesley. We are glad you found the service efficient and that you felt listened to during your consultation. It is great to hear you were supported with a referral.
Great service
Made an appointment for second opinion 2 weeks after seeing my own GP, where I was made to feel like I was wasting their time and they were more concerned why I hadn’t attended my pharmacy before going to see the GP. Spoke with GP providing details of symptoms, was provided prescription for antibiotics, which seemed to have worked
13 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Chris. We are pleased you found the service helpful in getting a second opinion and that the treatment provided was effective. It is great to hear the consultation made a positive difference.
Resposta da HealthHero
Thank you, Mark. We are glad you found the team friendly, polite and helpful.
I find the Benenden service excellent
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Richard. We are pleased to hear you find the service excellent.
Great service easy to use efficient…
Great service easy to use efficient prescription service
6 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, James. We are glad you found the service easy to use and that the prescription process was efficient.
Has an effective communication tool to…
Has an effective communication tool to mange appointments with a GP. The GP was informed about my health report results and able to inform me about next steps.
Online systems worked well
Range of communication options worked well and the extended time frame for GP call was a bonus too.
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Gary. We are pleased the communication tools and appointment process worked well for you, and that the GP was able to provide clear guidance on your next steps.
Brilliant service :)
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Jade. We are delighted to hear you found the service brilliant and we appreciate your feedback.
How the NHS used to be.
After getting nowhere with the NHS this service saved me from continuous pain. Very grateful to it. Highly recommend it.
30 de abril de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, June. We are very pleased the service was able to support you when you were struggling to access care elsewhere. It is great to hear it helped relieve your pain and that you would recommend it.
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