Received a defective device. Customer service is abysmal. They constantly play the delay game and want more info. I sent them one video showing what was wrong and they did not understand what they... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer servi... Ver mais
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I called in Monday 2/5 before 1pm and auto system said you were closed. I followed prompts to go to online orders and was on hold for 40 minutes even though system kept saying there were zero calle... Ver mais
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I was introduced to this platform by a former kinky colleague of mine! I purchased some goodies however ended up victim to a faulty item! Healthy and Active’s customer service was EXCELLENT!! When I f... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Add Some Heat To Your Love Life With Sex Toys From HealthyAndActive.com. Our Adult Toys Are Pleasure Packed And Are Quality And Affordable For You!
Informações de contato
Estados Unidos
- healthyandactive.com
2,8
Bom
59 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not purchase from this company
Received a defective device. Customer service is abysmal. They constantly play the delay game and want more info. I sent them one video showing what was wrong and they did not understand what they were looking at and want another video. You can buy the same products on Amazon at a far cheaper price.
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Healthy & Active
We’re sorry to hear about your experience and understand how frustrating it can be to deal with a defective item. In these situations, our customer service team is required to collect specific documentation, such as photos or videos.
Sometimes additional details are needed to clearly show the issue, which helps us move the process forward and avoid delays once the claim is reviewed. Our goal is always to resolve issues as quickly as possible.
We appreciate your patience and encourage you to continue working with our team so we can help bring this to a resolution.
WHY DO THEY NOT ANSWER REQUESTS FOR…
WHY DO THEY NOT ANSWER REQUESTS FOR ORDER INFORMATIONi HAVE MADE MULTIPLE REQUESTS NOW!
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Healthy & Active
We’re sorry to hear this and want to help. If you haven’t received your order, please contact our customer service team so we can look into it right away. In cases where a package is confirmed as lost or undelivered, we’re happy to arrange a reshipment or discuss next steps with you.
We encourage you to reach out with your order details so we can assist directly.
Avoid
Avoid. Item never received. Check all the reviews here and you'll see a common theme of undelivered items. Will now start the process of trying to get a refund. I have my doubts as to my success.
6 de janeiro de 2026
Avaliação não solicitada
Excellent customer service.
I made a purchase in error and asked promptly for the order to be cancelled. At first they were unwilling to cancel the order due to their fast processing. I remained calm and showed understanding but asked kindly for a cancelation. Within the next step, they kindly offered to cancel the order with a credit in the amount of the products that I had ordered in error. I wrote back to thank them for canceling my order and showed understanding that it was a credit and not a refund, even though it was not explained to me. They then wrote back to honor a one time full refund to the card that I paid with. This showed me that they were willing to go above and beyond for me even though it was my mistake. I value their customer service as it was very helpful and accomodating. Wyatt was a pleasure to talk to and did more than was expected. High praise.
21 de outubro de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Thank you so much for taking the time to share this experience. We truly appreciate your understanding and patience throughout the process, and we’re glad our team was able to find a solution that felt right to you.
We’ll be sure to pass your kind words along to Wyatt. He’ll be happy to know his efforts made a positive impact. Going above and beyond for our customers is always our goal, and feedback like this means a lot to us.
Thank you again for your support and high praise.
Whatcha out !!
Whatcha out !!! They offer fast international shipping but the Customs are waiting for your package to charge you taxes.
On top of that, when I was shopping, I was shopping in CAD (Canadian Dollars) but at checkout they charge you the same amount but in USD.
I reached out to the Customer Service by sending them screenshots with the proof and "Adriana" simply wouldn't accept charging me what I was supposed to pay, she simply said "We're an American company, our funds are in USD".... So why does your site offer to choose Currency ?
CAD on the site is only an "Estimate" - "A Courtesy", bunch of idiotic answers.
7 de setembro de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Thank you for your feedback. All customs wait times and fees are determined by the importing country and are unfortunately outside of our control. Since we are a U.S. company, all charges are billed in USD. The option to view prices in other currencies is provided as a courtesy to our international customers, but the final charge depends on the conversion rate at the time of purchase. This is standard when shopping with international companies.
Regarding your interaction with Adriana, she was correct in explaining that a refund would not be issued, as the charge itself was processed in USD. The displayed CAD amount was only an estimate for your reference, and the final amount is always subject to currency conversion.
Will shop again and again!
I had a wonderful experience on this website. Package arrived on time and customer service went beyond expectations.
14 de maio de 2025
Avaliação não solicitada
Resposta de Healthy & Active
We love to hear it! 😄 Thanks for the awesome review—so glad your order arrived right on time and that our customer service team could knock it out of the park for you. Come back and see us anytime!
Was unable to cancel my order.
9 de maio de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Hi there, and thank you for your feedback. We're sorry we couldn't cancel your order in time. As noted on our site, we typically aren’t able to cancel orders once they begin processing due to our quick fulfillment process. You can find more details about our cancellation policy here: https://www.healthyandactive.com/pages/frequently-asked-questions
If there's anything else we can assist you with, please don’t hesitate to reach out—our team is here to help!
Customer service rules
Amazing service! They quickly replaced my item when I was sent the incorrect one. It was a very fast turn around and super friendly. Can’t wait for my next purchase
17 de abril de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Thank you so much for the love! We're glad we could make things right quickly and that our team left a great impression. We always aim to turn any mix-up into a positive experience. Can’t wait to have you back for your next purchase—your satisfaction means everything to us!
My Go-To for Adult Wellness Products!
Healthy and Active has become my favorite online spot for all things adult wellness. The website is user-friendly, making browsing and purchasing a breeze.
1 de maio de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Thank you so much for your kind words! We're thrilled to hear that Healthy and Active has become your go-to for adult wellness. We work hard to make our website easy to navigate and your shopping experience as smooth as possible. If you ever have any questions or need product recommendations, our team is always here to help. Looking forward to serving you again soon!
Bought a device that stopped working…
Bought a device that stopped working after 3 months because a fuse blew.
It was an expensive item at ~100$ + shipping + customs fees = ~180€
They wouldnt take it back or pay repair or send a new one. Instead, they give you a limited time 20% coupon to spend in THEIR shop.
Yikes. Never buying there again. In the EU, every electronic device has a 2 year insurance guarantee!
Very unsatisfied!
11 de março de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Hi there, and thank you for your feedback. We're genuinely sorry to hear about your experience and completely understand your frustration—especially when investing in a higher-priced item.
As a U.S.-based company, we operate under different consumer protection laws than those in the EU. Our site clearly states our 30-day warranty policy for electronic items, which can be found here: Information for Exchanges. While we’re not able to offer returns or replacements outside of that window, we always want to do what we can to make things right—hence the 20% coupon we provided.
Just to clarify, that coupon does not expire, so you're welcome to use it whenever the time is right for you. We truly appreciate your business and hope you’ll consider giving us another shot in the future.
Wishing you all the best.
I love my new vibrator
I love my new vibrator. It’s a lot diff than my favorite prostate vibe. It’s more of a straight anal toy with two vibes in it. Feels great. I wanted to try this one because it looked like it would stay in while penetrating my wife. It DOES!
5 de abril de 2025
Avaliação não solicitada
Resposta de Healthy & Active
Now that’s the kind of performance we like to hear about. A toy that locks in and keeps up while you’re putting in work? That’s a solid win. Glad it’s hitting all the right spots—keep breaking it in right. 🔥🖤
Danielle is a scammer
The Danielle name they use for customer service is behind the money stealing. They now have 1400.00 of my money and no refund. I tried ordering through extreme restraints . Com and healthy and active . Com. But they are the same people scamming
13 de fevereiro de 2025
Avaliação não solicitada
Resposta de Healthy & Active
We understand your frustration and want to clarify what happened with your order. Since this is a high-fraud industry, we requested additional information to verify the legitimacy of the purchase. As you chose not to provide the requested details, the order was canceled and refunded.
Your refund was processed on February 13th, and depending on your financial institution, it may take up to 7 business days to reflect in your account. If you don’t see it after that timeframe, we recommend reaching out to your bank for further assistance.
We’re always here to help if you have any other concerns. Feel free to reach out to our customer service team directly.
Great Review
I enjoy the selection of items that are available at reasonable cost. The items are delivered quickly and discreetly with no damage to the items.
I have purchased many items and have not had any problems with any of them and some I have had for 9 years.
Great service as well.
25 de outubro de 2024
Avaliação não solicitada
Resposta de Healthy & Active
We’re thrilled to hear you’ve been enjoying our selection—and for nine amazing years, no less! Sounds like you've found some long-lasting favorites, and we’re more than happy to keep those good vibes going with quick, discreet deliveries that bring a little excitement straight to your door (no spoilers on what's inside, of course!).
Thank you for the love and for being part of the Healthy and Active family. Here’s to many more years of exploring new thrills together! 🖤
I like that they shipped in plain…
I like that they shipped in plain packaging. I was nervous ordering items like this. But everything was discreet and exactly what I ordered.
28 de agosto de 2024
Avaliação não solicitada
Resposta de Healthy & Active
We're thrilled to hear you loved the discreet packaging and that everything was exactly what you ordered! We get it—ordering these kinds of items can feel a bit nerve-wracking, but we’re here to make it as smooth and private as possible. If you ever need anything else, you know where to find us!
Thanks for your awesome review!
This site is Unbeatable hands down
Love the selection and the prices unbeatable product's are as described no questions
18 de julho de 2024
Avaliação não solicitada
Resposta de Healthy & Active
🔥 We’re thrilled you’re loving our unbeatable prices and spot-on descriptions! 😉 It’s all about bringing you the best and making sure you get exactly what you’re craving. Thanks for the awesome feedback—keep the fun coming!
Purchased metal Penis Pump and let’s…
Purchased metal Penis Pump and let’s just say… it has increased Size and Girth. Strong Stamina and Endurance keeps Everything Very Exciting and Healthy
12 de junho de 2024
Avaliação não solicitada
Resposta de Healthy & Active
Thank you for taking the time to share your experience with our metal penis pump. We're thrilled to hear that it has exceeded your expectations in terms of increasing size, girth, stamina, and endurance.
We're all about keeping things exciting and healthy, and it's fantastic to know our product is contributing to that for you. If you have any further feedback or need assistance with anything else, please don't hesitate to reach out.
Keep enjoying the excitement!
Purchased metal Penis Pump and let’s…
Purchased metal Penis Pump and let’s just say… it has increased Size and Girth. Strong Stamina and Endurance keeps Everything Very Exciting and Healthy! My Wife Loves it has multiple uses for it also. I Highly Recommend those that have Issues. Pump it and Increase the Adventures!
22 de maio de 2024
Avaliação não solicitada
Resposta de Healthy & Active
Thank you so much for your enthusiastic review! We're thrilled to hear that our product has made such a positive impact on your life. It's fantastic to know that it's enhancing both your excitement and health, and that your wife is finding creative uses for it as well! Your high recommendation means a lot to us. Here’s to more adventurous and thrilling experiences—pump it up and enjoy! 🚀
I was not satisfied with the product…
I was not satisfied with the product and they are giving hell to return it.
13 de março de 2024
Avaliação não solicitada
Resposta de Healthy & Active
Thank you for your feedback. We're sorry to hear that you were not satisfied with the product and experienced difficulties with the return process. We have issued the necessary return instructions to resolve this matter.
If you need further assistance or clarification, please do not hesitate to contact our customer service team at 844-778-4738 or via email. We are here to help and ensure your satisfaction.
I really enjoying my toy very…
I really enjoying my toy very pleasurable.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta de Healthy & Active
We're thrilled to hear that you're enjoying your toy and finding it pleasurable! Your satisfaction is our top priority, and we're delighted to have played a part in bringing you moments of joy and pleasure.
If there's anything else we can do to enhance your experience or if you have any questions, don't hesitate to reach out. We're here to ensure your enjoyment continues for many more pleasurable moments to come!
I’m going to start this review off by…
I’m going to start this review off by saying a male friend introduced me to the company and to this amazing toy very pleasurable, easy to understand, and very enjoyable, along or with a friend thank you once again for your prompt service and I will be ordering more and more. Thank you.
4 de março de 2024
Avaliação não solicitada
Resposta de Healthy & Active
Thank you for sharing your delightful experience with us! We're thrilled to hear that our product brought you such pleasure and enjoyment. It's fantastic to know that you found it easy to understand and that it's been a hit whether flying solo or with a friend – versatility at its finest!
We greatly appreciate your kind words about our prompt service, and we're ecstatic to have earned your trust and loyalty. Rest assured, we'll be here whenever you're ready to embark on another adventure of joy and satisfaction. Until then, happy exploring!
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