They claimed delivery to my mailbox but I checked. support told me sometimes tracking can say delivered but it may take a couple more days. That’s super sketchy but i waited and 3 days later it still... Ver mais
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Veja o que dizem as avaliações
Honestly impressed overall. Better and faster than amazon and other sites i've shopped on. I placed my order at 10AM on Monday, I got a notification at 2PM that my order was in transit with tracki... Ver mais
They do not provide refunds but store credit only. Additionally - they auto ship so orders cannot be changed even 5 seconds after placing order. Customer support is email only and they have no pre p... Ver mais
After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer servi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Add Some Heat To Your Love Life With Sex Toys From HealthyAndActive.com. Our Adult Toys Are Pleasure Packed And Are Quality And Affordable For You!
Informações de contato
Estados Unidos
- healthyandactive.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 28% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not disappointed
Their description and pictures were exactly what you get. Along with that, the speed of delivery was exceptional.

Resposta da Healthy & Active
excellent marketing and beautiful…
excellent marketing and beautiful products delivered quickly

Resposta da Healthy & Active
Read to the end BEFORE giving up your money!
I wish we had the option to give this place s review with no stars for even just giving them a one star is being to generous! I order just recently 2 items and EVEN paid EXTRA to have them delivered faster... Then I get a notification that my package was delivered. I go check and there is ABSOLUTELY NOT ONE GOD DAMN THING DELIVERED TO MY FRONT DOOR as they claimed! No one came delivered anything to my door and I know this for a fact because I have a security camera at the top right corner of my damn door with motion detection always sent directly to my phone notifying me of any movement or sound. And I EVEN reviewed my footage for the alleged delivery and there was nothing to be seen! No delivery Man, or woman! There was nothing! Absolutely nothing! And now they be ignoring my emails demanding a full refund! They basically took my money promising to deliver me what I have purchased with ABSOLUTELY NO intensions of coming through with their obligations! This is so bull! I DON'T recommend this site at all! But I will be contacting the BBB for assistance with this since they don't want to even try to resolve anything! If they would've came through with their end and actually delivered, they would've had a 100% loyal customer! But obviously they've pissed all over that! So healthy and actively robbing customers of their hard earned money, YOU will be hearing from me or the BBB! For I refuse to just give away my honest earned dollars! 🖕🏼

Resposta da Healthy & Active
Excellent customer service
After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer service replied via email first thing in the morning. When I called customer service Wyatt answered! While on the phone I was able to order 4 additional items and upgrade to 1 day shipping.
Can’t wait to play with my items over the weekend!!! Will be ordering from Healthy & Active in the near future.
Thank you Wyatt for you’re quick response and outstanding customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Resposta da Healthy & Active
Really great customer service.
Really great customer service.
we had a store credit from a year ago. cashed it in no issues for some new items.
smooth transaction.
we will be shopping here again.
cheers.

Resposta da Healthy & Active
Took weeks before credit good!
I had a credit which took weeks before it was available to use. I could not use the credit for an online order. Today I was able to make my order using the credit.

Resposta da Healthy & Active
NON DISCREET SHIPPING AND THEY WANT USED SEX TOYS BACK!
Update, note the sellers lame generic response, and after admitting that would you consider buying a dild0 from a place that accepts used ones back?!
Also note they requested a review, which I wrote, yet they didn't post in their website so its all rigged anyway.
the ad we purchased this item says
"We are so confident in the superior quality of the TrueTouch line that we're extending a 100% satisfaction guarantee. Should this purchase not meet your expectations in any way, please contact our customer service team within 30 days for reimbursement."
States Nothing about returning it.
THIS ISNT EVEN ALL ABOUT THAT ITS ABOUT WHERE THEY STATE DISCREET SHIPPING, YET FAILED TO DO THAT! FOR THAT ALONE I WOULD REFUND A CUSTOMER WITHOUT HESITATION, THATS COMPLETELY INEXUSABLE TO SHIP A DILD0 IN A PLASTIC BAG AFTER STATING DISCREET SHIPPING!
WE ARE TALKING ABOUT AN 18 DOLLAR ITEM!
Recently bought a dildo from this website, ad said if for any reason your not satisfied contact within 30 days for full refund. Being embarrassed to order this type of thing I read about their shipping, and they Stress discreet shipping! Well , I opened my mailbox to find a thin plastic back with an obvious penis and balls inside. MORTIFIED! It wasn't even a bubble bag it was beyond obvious it was a sexton! Well, a couple days later I tried the toy and the suction cup base was useless, the entire reason I chose it. I write them telling them they forever embarrassed me by their indiscreet packaging and I want a refund as the item is no good. O was told that the indiscretion of shipping was due to the items value!? WTH?!!!! THEN, Beleive it or not, they want me to ship back a used dildo or they won't refund me, again ship them back a used sextoy. I STRONGLY SUGGEST NOT BUYING ANYTHING FROM THIS WEBSITE DUE TO HEALTH CONCERNS! AND HORRIBLE SHIPPING PROCEDURES AND ROBOTIC CUSTOMER SERVICE!

Resposta da Healthy & Active
Happy Customer after shipping issue
Everyone I was in contact with went the extra mile to understand and correct the unfortunate shipping issue that was completely the shippers fault.
Excellent and friendly customer service!!!
Will be doing business again soon!

Resposta da Healthy & Active
Unsure of what to think.
Unsure of what to think. They did do good by me, but was given confusing information by email. Overall, I am satisfied of the outcome.

Resposta da Healthy & Active
Last moment order change ...
Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

Resposta da Healthy & Active
Healthy & Active has the BEST customer…
Healthy & Active has the BEST customer service! I’ve never had a bad experience & Wyatt continued their perfect streak of providing gold standard service. Thank you!

Resposta da Healthy & Active
Wyatt is excellent!
I recently ordered and forgot to put my apartment number and realized after the package had been sent back. I called and Wyatt was so helpful to help me get everything back on track! Cheerful, helpful and super quick! Thanks Wyatt! Will be ordering again

Resposta da Healthy & Active
The products I ordered were of good quality and did not disappoint. Communication with the company was excellent.
The products I ordered were

Resposta da Healthy & Active
Accidentally completed an order without…
Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed.
I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.

Resposta da Healthy & Active
Scammers
All positive ratings are fake and just they want to steal your money ! Stay away from this bulls... company.
Paid for expedited shipping, order is delayed
Shipping was expensive and arrived a bit late. Also the goods on their site are overpriced, so it'd pay to shop around.
Overpriced (realized after), garbage product, garbage customer service
The product I purchased ripped/broke the very first use. I contacted support, and was sent a replacement. The replacement ALSO broke very. first. use. I then requested a refund, they agreed, then sent me an email saying I was getting a credit. I complained, to which she said she had made a mistake in the email and I would get a credit (most likely was a copy/paste email, but she was too lazy or didn't think to customize it? idk). Then a week or so after I had sent the product back (at my own expense mind you) I emailed and asked when I could expect a refund, and received an email where she didn't even answer the question (basically said "it was issued"). So I asked...yet again..., this time I got another cookie cutter email that said i was charged a 20% restocking fee.. I emailed AGAIN saying I shouldn't be charged a restocking fee since I wasn't told that in the beginning, received a condescending response that basically said I need to read more thoroughly (further down the email it said the refund total did not include a restock fee, but how do I know which was the mistake, the total or where it said there was a fee???), so I replied to her again expressing that I wanted to shop with them in the future but I was frustrated at their service and products. I received a straight up condescending, rude response from customer service. Products are junk. Customer service is junk.
Everything exactly as promised.
The correct items arrived in the time frame specified on their website. One of the items was defective, so I called the company and they sent me a new one immediately, without making me return the defective one. I think Nordsrom's even makes you non-working items back.
Awesome service, and the best pricing online.
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