Healthy & Active Avaliações 

65
•
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They claimed delivery to my mailbox but I checked. support told me sometimes tracking can say delivered but it may take a couple more days. That’s super sketchy but i waited and 3 days later it still... Ver mais

Avaliado com 5 de um total de 5 estrelas

Honestly impressed overall. Better and faster than amazon and other sites i've shopped on. I placed my order at 10AM on Monday, I got a notification at 2PM that my order was in transit with tracki... Ver mais

Avaliado com 1 de um total de 5 estrelas

They do not provide refunds but store credit only. Additionally - they auto ship so orders cannot be changed even 5 seconds after placing order. Customer support is email only and they have no pre p... Ver mais

Avaliado com 5 de um total de 5 estrelas

After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer servi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Sex shop
  2. também em
  3. Loja de Entretenimento para Adultos

Informação fornecida por fontes externas variadas

Add Some Heat To Your Love Life With Sex Toys From HealthyAndActive.com. Our Adult Toys Are Pleasure Packed And Are Quality And Affordable For You!


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

65 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 28% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(65)

11 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Not disappointed

Their description and pictures were exactly what you get. Along with that, the speed of delivery was exceptional.

18 de maio de 2023
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Rick, thank you for the great feedback! We appreciate your support and look forward to your furture business!

Avaliado com 1 de um total de 5 estrelas

Read to the end BEFORE giving up your money!

I wish we had the option to give this place s review with no stars for even just giving them a one star is being to generous! I order just recently 2 items and EVEN paid EXTRA to have them delivered faster... Then I get a notification that my package was delivered. I go check and there is ABSOLUTELY NOT ONE GOD DAMN THING DELIVERED TO MY FRONT DOOR as they claimed! No one came delivered anything to my door and I know this for a fact because I have a security camera at the top right corner of my damn door with motion detection always sent directly to my phone notifying me of any movement or sound. And I EVEN reviewed my footage for the alleged delivery and there was nothing to be seen! No delivery Man, or woman! There was nothing! Absolutely nothing! And now they be ignoring my emails demanding a full refund! They basically took my money promising to deliver me what I have purchased with ABSOLUTELY NO intensions of coming through with their obligations! This is so bull! I DON'T recommend this site at all! But I will be contacting the BBB for assistance with this since they don't want to even try to resolve anything! If they would've came through with their end and actually delivered, they would've had a 100% loyal customer! But obviously they've pissed all over that! So healthy and actively robbing customers of their hard earned money, YOU will be hearing from me or the BBB! For I refuse to just give away my honest earned dollars! 🖕🏼

8 de dezembro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Luis, thank you for your feedback. We are sorry to hear the carrier lost your package. I see our customer service representative Wyatt has sent you an email with the claim form for the lost package. If you have not yet received the email, please contact customer service at 844-778-4738. We look forward to further assisting you.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

After placing an order last night I wanted to upgrade from 2 day shipping to 1 day shipping. Sent an email saying I would be calling in the morning to make the changes. Wyatt from customer service replied via email first thing in the morning. When I called customer service Wyatt answered! While on the phone I was able to order 4 additional items and upgrade to 1 day shipping.

Can’t wait to play with my items over the weekend!!! Will be ordering from Healthy & Active in the near future.

Thank you Wyatt for you’re quick response and outstanding customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Charles, thank you for the awesome review! We are happy to hear you had a great experience with Wyatt and we will be sure to let him know. We look forward to your future business!

Avaliado com 5 de um total de 5 estrelas

Really great customer service.

Really great customer service.
we had a store credit from a year ago. cashed it in no issues for some new items.
smooth transaction.
we will be shopping here again.
cheers.

21 de outubro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Paul, thank you for the great review! we are happy to hear you had a good experience using your store credit. We appreciate your continued business!

Avaliado com 5 de um total de 5 estrelas

Everything was good.

27 de setembro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Jose, thank you for letting us know! Our customer’s experience is a top priority and your review reaffirms the hard work we put in every day. We appreciate your business!

Avaliado com 4 de um total de 5 estrelas

Took weeks before credit good!

I had a credit which took weeks before it was available to use. I could not use the credit for an online order. Today I was able to make my order using the credit.

13 de setembro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

HI DSR, thank you for your feedback! We are sorry to hear it took so long to use the credit. It typically takes 1-2 business days and we do apologize. We appreciate your patience and business!

Avaliado com 1 de um total de 5 estrelas

NON DISCREET SHIPPING AND THEY WANT USED SEX TOYS BACK!

Update, note the sellers lame generic response, and after admitting that would you consider buying a dild0 from a place that accepts used ones back?!
Also note they requested a review, which I wrote, yet they didn't post in their website so its all rigged anyway.
the ad we purchased this item says
"We are so confident in the superior quality of the TrueTouch line that we're extending a 100% satisfaction guarantee. Should this purchase not meet your expectations in any way, please contact our customer service team within 30 days for reimbursement."
States Nothing about returning it.
THIS ISNT EVEN ALL ABOUT THAT ITS ABOUT WHERE THEY STATE DISCREET SHIPPING, YET FAILED TO DO THAT! FOR THAT ALONE I WOULD REFUND A CUSTOMER WITHOUT HESITATION, THATS COMPLETELY INEXUSABLE TO SHIP A DILD0 IN A PLASTIC BAG AFTER STATING DISCREET SHIPPING!
WE ARE TALKING ABOUT AN 18 DOLLAR ITEM!
Recently bought a dildo from this website, ad said if for any reason your not satisfied contact within 30 days for full refund. Being embarrassed to order this type of thing I read about their shipping, and they Stress discreet shipping! Well , I opened my mailbox to find a thin plastic back with an obvious penis and balls inside. MORTIFIED! It wasn't even a bubble bag it was beyond obvious it was a sexton! Well, a couple days later I tried the toy and the suction cup base was useless, the entire reason I chose it. I write them telling them they forever embarrassed me by their indiscreet packaging and I want a refund as the item is no good. O was told that the indiscretion of shipping was due to the items value!? WTH?!!!! THEN, Beleive it or not, they want me to ship back a used dildo or they won't refund me, again ship them back a used sextoy. I STRONGLY SUGGEST NOT BUYING ANYTHING FROM THIS WEBSITE DUE TO HEALTH CONCERNS! AND HORRIBLE SHIPPING PROCEDURES AND ROBOTIC CUSTOMER SERVICE!

26 de agosto de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Thank you for your feedback! We are very sorry your experience did not meet your expectations. Our policy states an item under warranty can be returned for a store credit. Due to the nature of the items we sell, all returned items are disposed of.

https://www.healthyandactive.com/pages/information-for-returns

Please contact customer service at 844-778-4738 for further assistance.

Avaliado com 5 de um total de 5 estrelas

Happy Customer after shipping issue

Everyone I was in contact with went the extra mile to understand and correct the unfortunate shipping issue that was completely the shippers fault.
Excellent and friendly customer service!!!
Will be doing business again soon!

8 de junho de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Alex, thank you for the great review! We are happy to hear our customer service team was able to work with you to correct the issue. We appreciate your business!

Avaliado com 2 de um total de 5 estrelas

Damage package

16 de maio de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi David, thank you for your feedback! We apologize your item was damaged in transit, but I am happy to see we were able to get a replacement sent out for you. Please contact us if you need further assistance. We appreciate your business!

Avaliado com 3 de um total de 5 estrelas

Unsure of what to think.

Unsure of what to think. They did do good by me, but was given confusing information by email. Overall, I am satisfied of the outcome.

1 de abril de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi, thank you for your review! I am sorry to hear you were given confusing information, but happy to know you reached a good outcome. We appreciate your business!

Avaliado com 5 de um total de 5 estrelas

Last moment order change ...

Placed and order. Forgot an item. Contacted via chat. Got a real person! Tiffany was understanding, helpful and knowledgeable. So fast, so easy.

29 de março de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Ian, thank you for the great feedback! We are happy to hear Tiffany was able to quickly assist you. We appreciate your business!

Avaliado com 5 de um total de 5 estrelas

Healthy & Active has the BEST customer…

Healthy & Active has the BEST customer service! I’ve never had a bad experience & Wyatt continued their perfect streak of providing gold standard service. Thank you!

25 de março de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi KO, thank you for the awesome review! We will be sure to let Wyatt know. He will appreciate the feedback! Thank you for your continued business!

Avaliado com 5 de um total de 5 estrelas

Wyatt is excellent!

I recently ordered and forgot to put my apartment number and realized after the package had been sent back. I called and Wyatt was so helpful to help me get everything back on track! Cheerful, helpful and super quick! Thanks Wyatt! Will be ordering again

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Eve, thank you for the great review! We are so happy to hear Wyatt was able to help and we will be sure to let him know. We appreciate your business!

Avaliado com 5 de um total de 5 estrelas

Accidentally completed an order without…

Accidentally completed an order without enough $$ to get the free offer item. Immediately sent an email asking that the order be cancelled so I could correct my mistake. Was contacted the next day and my order was canceled and my credit card was reimbursed.
I placed a new order a couple of days later because of this great customer service and the items were delivered without delay.

22 de julho de 2021
Avaliação não solicitada
logotipo da Healthy & Active

Resposta da Healthy & Active

Hi Mike, thank you for your awesome review! I am glad we were able to quickly assist you! We appreciate your business!

Avaliado com 1 de um total de 5 estrelas

Scammers

All positive ratings are fake and just they want to steal your money ! Stay away from this bulls... company.

29 de maio de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Overpriced (realized after), garbage product, garbage customer service

The product I purchased ripped/broke the very first use. I contacted support, and was sent a replacement. The replacement ALSO broke very. first. use. I then requested a refund, they agreed, then sent me an email saying I was getting a credit. I complained, to which she said she had made a mistake in the email and I would get a credit (most likely was a copy/paste email, but she was too lazy or didn't think to customize it? idk). Then a week or so after I had sent the product back (at my own expense mind you) I emailed and asked when I could expect a refund, and received an email where she didn't even answer the question (basically said "it was issued"). So I asked...yet again..., this time I got another cookie cutter email that said i was charged a 20% restocking fee.. I emailed AGAIN saying I shouldn't be charged a restocking fee since I wasn't told that in the beginning, received a condescending response that basically said I need to read more thoroughly (further down the email it said the refund total did not include a restock fee, but how do I know which was the mistake, the total or where it said there was a fee???), so I replied to her again expressing that I wanted to shop with them in the future but I was frustrated at their service and products. I received a straight up condescending, rude response from customer service. Products are junk. Customer service is junk.

19 de julho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything exactly as promised.

The correct items arrived in the time frame specified on their website. One of the items was defective, so I called the company and they sent me a new one immediately, without making me return the defective one. I think Nordsrom's even makes you non-working items back.

Awesome service, and the best pricing online.

12 de julho de 2011
Avaliação não solicitada

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