Hearology London Bridge Avaliações 508

We're happy indeed to hear your positive verdict on our service, Tim. Thank you for taking the time to write it!

Professional service and attention.

I came back for a follow-up appointment because my previous experience was excellent and the doctor was professional and friendly. Unfortunately, the receptionist completely ruined it. She was rude, impatient, and even asked me, “Do you speak English?” when I didn’t understand her explanation the first time. As a non-native English speaker, I found this extremely disrespectful. I will not be returning, and I would not recommend this clinic to anyone whose first language is not English.

Of course, I was very pleased to see your response and appreciate that you are taking this matter seriously and following up on it.

However, the reality of what happened and my direct experience were not as you described. The most important measure of service attitude is the customer’s actual experience. As the customer involved, I know exactly how I was treated.

If you choose not to believe my account or acknowledge the facts as I experienced them, then there is little more I can do. I will also share this experience on other social media platforms so that others can understand what happened.

Smooth service. The Audiologist answered all my questions

Nice environment and a very thorough hearing test. Impressed with service and staff

Excellent service. Knowledgable and effective.

Very thorough hearing tests. Ellie explained things very clearly and left
me understanding how my hearing
was deteriorating.
Ellie was exceptionally kind and
helpful.

Bridget's attitude...I trust her completely. She is calm, gentle and skilled. Perfect for a nervous custoemr like me.

Thank you

Respect and good customer service

On time, efficient, great job done and super friendly.

Hearology uses a hospital-grade ear microscope and is CQC registered, giving you confidence from the start. The micro-suction itself is pain free, and very gentle. The Specialist talks you through the procedure, which only lasts a few seconds. I heartily recommend Hearology which gives a first class service. Hearology is also easily contactable by phone and the staff helpful.

Felt very relaxed and everything was explained as the procedure was done. The staff were pleasant and helpful.
It was quick and painless! As something I’d been putting off it’s a relief to have the issues solved so easily.

Lovely professional staff and service. recommended!

the Clinical Audiologist (Esti) was very competent, professional and explained clearly my options

great service. thank you

Five stars as usual
Thank you Aniko and Stephen.

Visited Hearology today for Microsuction/Ear Cleaning with Harry. Quick, Professional and well looked after. Highly recommended!

Timely, personable and professional

Bridgett was so thorough, didnt hurt me at all, and I have had a bad experience elsewhere in the past.
Made a follow up apptmt to check some blood that had formed at bottom of eardrum and this was the apptmnt today to check all is well.
Will recommend her to my friends, although a couple had exclaimed at the cost. For me I like to lay down and not just sit in a chair as locally.