I found the app useful and helpful in assessing my current stress levels. However, I did not see in the T’s & C’s that there was a £29.99 monthly charge. My request to unsubscribe was actioned promptl... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolute disgrace!!! After asking for a £30 refund they send this email Hi Tracy, Thanks for reaching out. To support our small team, we kindly ask you to leave a positive review (5 stars)... Ver mais
A empresa respondeu
This app has the potential to to me amazing. Technology is not there yet, since Apple Watches cannot measure glucose yet, you’d need to manually enter your data.
A empresa respondeu
Amazing customer service. They were quick to answer any questions. Product itself is very good and compliments my IPhones health app as well. Highly recommend
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HeartBit is a personal wellness companion designed to help you understand how your body feels throughout the day. We know how overwhelming health tracking can become — endless numbers, conflicting advice, and dashboards that leave you more confused than informed. HeartBit is built on a different idea: that paying attention to your body should feel calm, clear, and genuinely useful. Built for iPhone and Apple Watch, our widgets turn your current state into something you can read at a glance. Instead of raw numbers, you see friendly characters reflecting how you are right now — whether your body is calm, energized, under pressure, or simply asking for a pause. HeartBit brings together the essential signals that shape your day: stress, energy, heart, and glucose trends. It draws on your Apple Watch and Apple Health data. If you care about your long-term wellbeing, HeartBit is made for you.
Informações de contato
2,8
Bom
135 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Responsive and very quick to respond
Responsive and very quick to respond. Higly recomended.
17 de junho de 2026
Resposta da Heartbit
Thanks so much, Don! We're really glad our support team could help you quickly. If you know anyone who'd benefit from better heart health insights, we'd love if you could share HeartBit with them.
The HeartBit Team
Resposta da Heartbit
Thanks so much, Tom! Really glad the detailed insights are working well for you. Feel free to share HeartBit with anyone who'd benefit from better heart health tracking.
The HeartBit Team
You can not cancel subscription
You can not cancel subscription. Don’t buy it it is a scam
1 de junho de 2026
Avaliação não solicitada
Resposta da Heartbit
We're sorry you've had trouble managing your subscription, John. Please email us at help@heartbit.app with your account details, and we'll help you sort this out right away.
The HeartBit Team
Make sure you read everything carefully
9 de junho de 2026
Resposta da Heartbit
Thanks for the heads up, Michelle. If there's anything specific we can help clarify or if you'd like to discuss your subscription, please reach out to help@heartbit.app.
The HeartBit Team
I found the app useful and helpful in…
I found the app useful and helpful in assessing my current stress levels. However, I did not see in the T’s & C’s that there was a £29.99 monthly charge. My request to unsubscribe was actioned promptly but my request for a refund of the first payment is still pending. It’s a great idea but the monthly fee is a barrier.
1 de junho de 2026
Avaliação não solicitada
Resposta da Heartbit
We're glad HeartBit helped you track your stress levels, and we completely understand the concern about pricing clarity. Thanks for giving us a try, and we're sorry the subscription structure didn't work out for you this time.
The HeartBit Team
My wife fell for this scam as clearly…
My wife fell for this scam as clearly it is. She signed up on instagram weblink and it clearly stated 99p trial. Immediately 99p was taken via Apple Pay followed by £6.99. As she hadn't downloaded the app she realised something was amiss.
We contacted the company through the email address given in response to other reviews on trustpilot and through various messages they came back with this response when asking for the £6 back as we understood the 99p was a trial.
"Unfortunately, we are unable to approve a refund for the initial payment of £6.99, as it was part of a promotional offer and is non-refundable.
However, we can confirm that your subscription has been canceled and no further charges should occur."
Claiming to be a promotional offer now and combining two payments.
We have contacted the bank but until payments go from pending to actual paid they are not able to do anything. They have noted account that the £6 is a fraudulent payment as we didn't approve that payment the same day as trial since they took it at same time as trial 99p
If we could give a zero rating would we as totally bad practice.
Wife has responded back to Heartbeat following comments by that company and will await the outcome
4 de junho de 2026
Avaliação não solicitada
Resposta da Heartbit
We're truly sorry for the confusion around the pricing. We understand your frustration, and we'd like to review your refund request again. Please reach out to help@heartbit.app with your wife's account details so we can sort this out properly.
The HeartBit Team
Resposta da Heartbit
Thanks for giving HeartBit a try! We totally understand that switching devices means changing apps too. If you ever come back to Apple Watch, we'd love to have you back.
The HeartBit Team
Downloaded app but decided it was not…
Downloaded app but decided it was not the right app for me. Contacted support, who promptly contacted me back, and was refunded.
20 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
Thanks for giving HeartBit a try, Karan. We're glad our support team could help you out quickly with the refund. If you ever want to give heart rate tracking another shot, we'd love to have you back.
The HeartBit Team
I downloaded the app and then I was…
I downloaded the app and then I was charged several times and I was asked to do this review for a full refund.
11 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
We're sorry you experienced unexpected charges after downloading. We take billing issues seriously and want to make this right. Please email us at help@heartbit.app with your account details so we can review your refund request and resolve this as quickly as possible.
The HeartBit Team
Asked for free trial then 99p came out…
Asked for free trial then 99p came out my account then £6 then £29.99
When I complained and asked for refund I was told I would get £6 but not £29.99
How are these disgraceful scammers being allowed to get away with it
13 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
We're truly sorry for the frustration around the charges. We want to make this right — please reach out to help@heartbit.app with your account details so we can review your refund request properly and explain what happened with those charges.
The HeartBit Team
Absolute disgrace!!!
Absolute disgrace!!!
After asking for a £30 refund they send this email
Hi Tracy,
Thanks for reaching out.
To support our small team, we kindly ask you to leave a positive review (5 stars) on Trustpilot before we proceed with your refund.
You will receive the link to leave a review within 5 minutes to your email.
Once you've done this, please send us a screenshot so we can immediately issue your refund.
We really appreciate your help!
Best regards, Support Team
They are basically blackmailing me so I receive a refund!!
14 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
Tracy, we sincerely apologize. That email does not represent our values or how we handle refunds, and we're investigating this immediately. Please contact help@heartbit.app directly so we can review your refund request right away and address what happened.
The HeartBit Team
Numerous amounts went out of my account…
Numerous amounts went out of my account in 3 days but contacted support and was given a refund
13 de maio de 2026
Resposta da Heartbit
We're really glad you reached out and that our support team could help resolve the billing issue quickly. We take these situations seriously and appreciate your patience while we sorted it out. If anything else comes up, we're just an email away at help@heartbit.app.
The HeartBit Team
Scammed on Facebook
Clicked on this on Facebook didn’t realise it wasn’t free as £0 came up on Apple Pay to download. However within minutes £0.99 then £6.00 was taken now a week later another £29.99 and all for an app I don’t have and don’t want to subscribe to. No idea how to cancel this and request a refund.
7 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
We're truly sorry this happened, Caroline. We understand how frustrating unexpected charges are. Please email us directly at help@heartbit.app with your details so we can review your refund request and help you resolve this immediately.
The HeartBit Team
I have looked at the app and decided…
I have looked at the app and decided that it’s not what I’m looking for . I reached out to the company and they decided that they would cancel my subscription Of which I’m great full for. A quick response to my question was given
13 de maio de 2026
Resposta da Heartbit
Thanks so much for reaching out to us directly and for the kind words about our support team. We're glad we could help you quickly, even though the app wasn't the right fit for you right now. If you ever want to give heart health tracking another try, we'll be here!
The HeartBit Team
Everything was good!!
13 de maio de 2026
Resposta da Heartbit
We're so glad you're enjoying HeartBit! It means a lot to hear everything is working well for you. Feel free to share the app with friends who'd love better insights into their heart health.
The HeartBit Team
Heartbit thank you so much for your…
Heartbit thank you so much for your quick reply to my situation it was dealt with outstanding thank you
13 de maio de 2026
Resposta da Heartbit
We're really glad we could help sort things out for you quickly. Your trust means everything to us, and we're here whenever you need support. If you know anyone who'd benefit from better heart health insights, we'd love for you to share HeartBit with them.
The HeartBit Team
Good support
12 de maio de 2026
Resposta da Heartbit
We're so glad our support team could help you out! If you ever need anything else, we're just an email away. Feel free to share HeartBit with friends who might benefit from better heart health tracking.
The HeartBit Team
I had issues convincing them I had…
I had issues convincing them I had account and wanted to cancel. This is a direct quote from their email to me:
Hi Margret,
Thanks for reaching out.
We provide monthly access to our app, and since you hadn't cancelled your subscription before the renewal payment was due, you have been billed.
To support our small team, we kindly ask you to leave a positive review (5 stars) on Trustpilot before we proceed with your refund.
You will receive the link to leave a review within 5 minutes in your email.
Once you’ve done this, please send us a screenshot so we can immediately issue your refund.
We really appreciate your help!
Best regards,
Support Team
Blackmail!
12 de maio de 2026
Resposta da Heartbit
We're genuinely sorry for this experience. That message does not represent our values or how we handle refunds, and we're investigating this immediately. Please email help@heartbit.app directly so we can resolve this properly.
The HeartBit Team
Resposta da Heartbit
We're sorry you're still waiting the resolution of your case. Please email us directly at help@heartbit.app with your account details so we can prioritize this and get it resolved for you right away.
The HeartBit Team
I downloaded app they took 29.99 from…
I downloaded app they took 29.99 from bank .I was misled and did not want to subscribe .they have offered me 50%back .this is not acceptable. At the moment payment is pending when payment has cleared I will open a dispute as I want a 100% refund. This is nothing short of a scam .you replied to review.i emailed again asking for full refund but recieved a generic email .so still.not resolved
7 de maio de 2026
Avaliação não solicitada
Resposta da Heartbit
We're sorry you felt misled during the signup process. We take these concerns seriously and want to make this right. Please reach out to help@heartbit.app with your account details so our team can review your refund request and work toward a resolution.
The HeartBit Team
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