Customer Service are amazing! Very quick response time. I previously bought a Hello Silky LED mask about 5 years ago and was very happy with it. Given that I had a good experience previously, I decide... Ver mais
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Veja o que dizem as avaliações
Ive had a great experience with the IPL hair removal lasor So much more cost effective than having to go to a clinic Thank you hello silky 😊🙏
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Easy to use and only 10 minutes a day is all you need. It has helped take redness out of my face im on week 4 and look forward to seeing the continued benefits of i have recieved from using the Led li... Ver mais
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I've had a very seamless and positive experience with this business from the product quality, yielding some great results with their LED red light devices and have purchased their IPL device as well.... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Hello Silky, we’re dedicated to helping you achieve professional salon-quality results right from the comfort of your home. Our innovative beauty devices, including our best-selling IPL and LED therapy masks, have been meticulously designed to deliver effective, long-lasting results for smoother skin, clearer complexion, and overall radiance. Backed by thousands of glowing customers, we take pride not only in the results our products deliver but also in providing outstanding customer support. We are here every step of the way to ensure you have an incredible experience. With a risk-free 90-day money-back guarantee, we are confident you’ll love the transformation you’ll see with Hello Silky products.
Informações de contato
Austrália
- hello@hellosilky.com
- hellosilky.com
4,7
Excelente
97 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly Recommend!
I was recently given the Hello Silky LED mask by a friend and have already noticed a real difference. My skin looks firmer and more youthful, and the mask is so easy to use and set up. I highly recommend it!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for sharing your experience, Meghan! We are thrilled to hear you’ve already noticed improvements and that you’re enjoying how easy the mask is to use. It truly means a lot to us that you’d recommend Hello Silky — we hope you continue loving your LED sessions! 💛
They will make things right
I bought a face and neck led mask from them and a lot of light stop working just after 3 months of use. I email them and they reply with options like repair or they will sent me a new one. Then they claim there is no stock. Then they reply with delay of stock arriving. After that no more reply. I try to chase it up but still no reply. I will not recommend them.
BUT they have contacted me and sent me the replacement mask and gift to rectify the problem. If they make a mistake, they will make it right. So give them a go and try out their products.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Hello Silky
Dear Winnie,
Thank you for taking the time to share your experience, and we’re genuinely sorry for how this was handled.
As mentioned in our email yesterday, we experienced an unexpected stock gap at the time, and unfortunately, your case wasn’t followed up on properly once a replacement wasn’t immediately available. That’s on us — and it’s not the experience we want anyone to have.
To make this right, we’ve reopened your case and arranged a replacement now that stock is available. We’ve also offered to include a gift as a sincere apology for the inconvenience this caused. Our goal is to turn what was a disappointing experience into a positive one.
Winnie, if you could please reply to our latest email, we’ll finalise everything straight away.
Thank you again for your feedback, and we hope to hear from you soon!
Amazing products and customer service.
Absolutely love my amazing LED light mask. It makes my skin feel amazing, really plumping to get rid of fine lines. I use it (red) on my dec, hands and knees too (firms up for sure!). My husband (red and NIR) and daughter (blue and red) use it too! Staff member Marcela was amazing to deal with. Marcela answered all of my questions to make sure I was getting the right LED light for my needs. Thank you so much Marcella!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for this beautiful review, Dani! We’re thrilled to hear how much you and your family are enjoying LED light therapy. It’s wonderful to know it’s supporting your skin across so many areas and for different needs.
We truly appreciate your support. 💛
If you ever need anything from us, please don’t hesitate to reach out!
Led Pro mask Review
Ordered the LED pro product a few months ago. Love the results. Really gives my skin a glow and has helped the texture and dryness. Also i think it has reduced my breakouts greatly. Liked it so much i just bought 2 more for my mum and sister for xmas.
Only downside, no battery indicator so its a guessing game to when it will die. And can be a little uncomfortable around the eyes. (red mark after using that goes away). But the results are worth these minor complaints.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for your wonderful review, Mikey!
We are thrilled to hear that you’re loving the results from your LED Therapy Mask PRO. LED therapy is amazing!
Your mum and sister are going to love theirs too — what a thoughtful Christmas gift!
Thank you as well for your feedback about the battery indicator and the pressure around the eyes. We’ve passed the battery suggestion on to our manufacturing team for future improvement.
As for the fit, you’re right, the PRO can leave a temporary mark similar to wearing glasses.
If you ever feel like trying something lighter, our LED Therapy Mask PLUS offers similar results but is made from flexible silicone and weighs only 150g. We’d be happy to offer you a special discount as a thank you for your support — just reach out to our team anytime, and they’ll assist you with it!
Thanks again for taking the time to share your experience.
Wishing you and your family a wonderful holiday season! 💛
Love the results!
I have been using the LED Light Therapy Face Mask PLUS with Decolletage around 5 times a week for nearly a year now and loving the results! I use the Triple Radiance 635 nm, 854 and 465nm which has so many benefits to it. I have had some lovely comments from friends and family on how good my skin is looking. I had a small issue with some lights not working on my neck piece and the customer service was incredible. Excellent communication and understanding with a replacement sent out straight away. I cannot fault the service or product.
Highly recommend.
18 de novembro de 2025
Resposta da Hello Silky
Thank you so much for your beautiful review Leiani!
We are thrilled to hear that you’ve been enjoying your LED Light Therapy Mask PLUS — and excited that you’re seeing such impressive results. The Triple Radiance setting is indeed a fantastic choice.
Thank you again for taking the time to share your experience. We truly appreciate your support and recommendation! 💕
I recommend Hello Silky. They stand by their products
Well I also recommend Hello Silky
They get 5+ stars from me now
Great Customer Service from Marcela
A great Trustworthy Company
I wasn’t happy as I have used my mask for around 10 months but did not get the results I was hoping for
But Marcela reached out to me
They are sending me a new mask.
I’m so excited that I just can’t wait
She is also going to guide me on my new journey so I can end up with the results I am after.
I just can’t wait
Thank you so much Marcela
17 de outubro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear Cheryl,
Thank you so much for your review and for sharing your experience — your feedback truly means the world to us! 💕
We’re so glad that Marcella was able to assist you and help ensure you achieve your desired results moving forward.
If there’s ever anything else you need, please don’t hesitate to reach out — we’re always here for you!
Warm regards,
The Hello Silky Team
I love my Hello silky Led light mask
I love my Hello silky Led light mask ! I use it all the time especially if I have a breakout. Great product. I actually have two of their masks. Recently I upgraded to their newest model, but both are fabulous for at home light therapy.
26 de janeiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for your lovely review Eloise! We're so happy to hear you're loving both of your masks 💕 Your support means the world to us. Keep glowing! ✨
Over a long period of time I have added…
Over a long period of time I have added to my Hello Silky arsenal, yes arsenal. I choose that particular word because my purchases have fought the battle helping me to preserve my skin. The three main problems I had were uneven skin tone due to sun damage, aging (I am now 71 years of age) and minimising the development of peach fuzz. I like the “easy-to-use” appliances with no time consuming cleanup after application.
The customer service has always been in a timely fashion with consideration and courtesy. I have recommended Hello Silky to friends and associates at my gym, dance classes and archery class. People often ask me what my beauty regimen is (I am no beauty but present very well due to my more youthful appearance) and I tell them about Hello Silky. I have used their products for a very long time but for me it has been worth it.
23 de maio de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for your beautiful review Margaret! We are truly honoured to be part of your skincare journey and love that your products are helping you feel confident and radiant. Your support means the world to us! 💖
If you ever need anything, do not hesitate to reach out to our team!
trustworthy brand
I recommend the company generally because Marcela is an honest and genuine seller, which has been really refreshing.
9 de maio de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear Tanya,
Thank you so much for taking the time to share your feedback and for giving us a second chance. We are genuinely sorry your initial experience didn’t meet expectations, but we’re so glad we had the opportunity to make things right.
Our mission has always been to support our customers on their skincare journey and ensure every interaction with our brand is a positive one. We deeply appreciate the trust you’ve placed in us and are grateful for the opportunity to restore your confidence in Hello Silky.
If there’s ever anything you need, please don’t hesitate to reach out. 💖
Hello Silky Team
Amazing Product!
I’ve been using the Hello Silky IPL Hair Removal Pro consistently and have noticed a huge reduction in hair growth, especially on my legs and underarms. It’s super easy to use, pain free, and I genuinely look forward to each session. I’m so impressed with the results and absolutely satisfied with how smooth my skin feels. Highly recommend!
29 de abril de 2025
Avaliação não solicitada
Resposta da Hello Silky
Hi Chloe, thank you so much for your lovely review! We're thrilled to hear you're enjoying your IPL sessions and having such a positive experience with your device.
Much love, The Hello Silky Team 💖
LED masks help heal my skin
I suffer from Topical Steroid withdrawal and using the LED mask has exponentially helped my skin. I notice faster healing times when I’m going through a flare if I’m consistent with the mask. I’ve had the Pro mask before, and upgraded to the mask & neck bundle so I could cover more area. Highly recommend these masks.
19 de março de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for sharing your experience Tara! We're truly grateful to hear that the LED mask has made such a positive impact on your skin, especially during flare-ups. We appreciate your support and recommendation...It means the world to us. Wishing you continued relief and glowing skin! 💙✨
Visible results from my LED mask and excellent customer care
Bought the mask about 6 weeks ago and I’ve been loving it, I am already seeing results in my skin texture and my hormonal breakouts heal a lot faster. I was hesitant at first, I thought that too many extremely positive reviews was a bit dodgy. But I still took the leap and not regretting a single bit!
I had to contact customer service a couple of times and the level of care has been outstanding, each time I received a kind and prompt response, and a solution to each of my questions and concerns.
I recommend their LED mask, I got the plus one in black, very comfortable to wear.
Thank you Hello Silky team for your support! Support builds trust.
My next purchase will be the IPL handset, can’t wait!
10 de março de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for sharing your experience Vanesa! We completely understand the initial hesitation, and we're thrilled that you took the leap and are already seeing such amazing results.
We also truly appreciate your kind words about our customer service team—we're always here to help and make sure you have the best experience possible.
We can’t wait for you to try the IPL handset next—you’re going to love it! 💖 Thank you again for your trust and support! ✨
I find this IPL device extremely effective
I find this IPL device extremely effective! I had previously undergone laser hair removal treatments, but they were ineffective, time-consuming, and quite painful. My hair grew back unevenly, which was frustrating. However, after using this device for just a month, I can already see a noticeable difference. Hair growth has significantly reduced, and the process is completely painless. Overall, I’m very impressed and absolutely love it!
6 de março de 2025
Resposta da Hello Silky
Thank you so much for sharing your experience Siri! We're thrilled to hear that our IPL device has made such a noticeable difference for you, especially after your past frustrations with laser treatments. 💕 Keep up the great work, and we can't wait for you to see even more results! ✨
I received my hellow silky led light…
I received my hellow silky led light therapy mask plus but although i paid for face neck and decolletage set it was not in there.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear Kay,
Thank you for your feedback. We’ve reviewed your order and can confirm that it was delivered within three business days and that you received the LED Light Therapy Mask PLUS Face-Only Set, which matches the item you ordered and paid for. You can verify this in your order confirmation email and credit card statement.
If you’d like to exchange it for the LED Light Therapy Mask PLUS Face, Neck & Décolletage Set, we’d be happy to assist with the exchange. As mentioned via Live Chat, simply let our team know, and we’ll take care of the rest.
We appreciate your understanding and look forward to hearing from you soon!
Hello Silky LED mask - fantastic
I decided to buy an LED mask because I follow several board-certified dermatologists who frequently advocate for how effective LED masks are. I extensively researched lots of masks and the Hello Silky one was easily the best value in terms of the number of LEDs, LED frequency, clinical grade, multimodal options and coverage of both face and neck area. I’ve now had it for around 9 months and couldn’t be happier with it.
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear customer, thank you so much for your review! We are thrilled to hear that your research led you to Hello Silky and that you are loving your LED mask. It's wonderful to know it’s delivering the results you were looking for. If you need any assistance from our team, do not hesitate to reach out! ✨
Best Product I’ve used in years
Hello Silky’s led mask plus has been a game changer to my skin. My product arrived within two days and has cleared my acne and acne scars. Best investment I’m made for my skin in years!
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you for your feedback and review Ceris. We are glad to hear that your experience has been this positive! If you ever need any assistance, do not hesitate to reach out! 😊
HELLO SILKY IS A DECEITFUL AND UNETHICAL COMPANY
I purchased an LED face & neck mask from Hello Silky.
I tried it on for fit when I received it and it was loose around lower face area and was not a good fit for my face shape and it only had one head strap.
I did not connect or use the mask at all and returned it in the same condition and packaging 5 days after receipt.
Hello Silky refused to refund my money and advised that because I opened the package when I received it and tried the mask for fit, they considered it used goods and not returnable and refundable. Even though they claim they offer a 90 day free trial and returns policy on their LED masks.
BUYER BEWARE - Do not purchase anything from Hello Silky unless you are prepared to be ripped off and lose your money.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear Esther Burrows,
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear that you feel this way, and we want to assure you that our goal is always to provide the best possible experience for our customers.
After thoroughly reviewing your order and our communications, here’s what we can confirm:
1: Your order was delivered within two business days.
2: You received the correct item as ordered.
3: Your initial exchange request for a different model was promptly approved, and we covered the shipping cost as a goodwill gesture.
4: All your inquiries via live chat and email were responded to in a timely manner.
5: Your return request was approved in writing on February 12th, based on confirmation that the item was unused. Although the seals were removed, we still approved a refund, with a small fee to cover costs such as the original shipping.
6: Tracking details for your return were not provided until yesterday, and we only received the item today. You can verify this on your Australia Post tracking.
7: A refund cannot be processed until the item has been returned, as you may understand.
We genuinely understand your frustration, but we’re unsure why you would claim that your request was rejected or call our business deceitful. Your refund was approved in writing on February 12th, and we have simply followed our standard process.
That said, we sincerely regret that your experience did not meet your expectations. We truly appreciate your feedback and, despite the circumstances, we have now processed a full refund for you.
We wish you all the best and hope to serve you better in the future.
The Hello Silky Team
i ordered my IPL max pro at xmas and…
i ordered my IPL max pro at xmas and received in 2 days. unfortunately the IPL was not working properly, and once i contacted them, the problem was rectified straight away. hands down to a company that are willing to go beyond for their customers. my IPL has not missed a beat and progress has shown already only using it 5 times. iv used it, to how they have explained in manual and already have no growth, which is amazing. Thank you Hello Silky and Marcela for Your customer service and understanding.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for your kind words, Sammie! We're thrilled to hear that your IPL Max Pro is delivering amazing results and that our team could assist you promptly. We appreciate your support and are always here if you need anything! 💖✨
I recently purchased the LED light therapy mask plus…
I recently purchased the LED light therapy mask plus and it arrived earlier than expected. It is very quick and easy to use and has become part of my nightly skincare routine. The customer service has been exceptional with prompt responses to assist me to ensure I had everything put together properly. Thank you Hello Silky and I look forward to continuing improvement in my fine lines and overall skin quality😊
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Thank you so much for your lovely review Narelle! 😊 We're delighted to hear that LED light therapy has become a part of your nightly skincare routine and that our team could assist you with everything you needed. ✨ If you ever have any questions, we’re always here to help! 💖
Doesn't care about human rights
Doesn't believe in human rights or compassion for the suffering of indigenous Australians. Stop sending emails encouraging celebrating invasion, massacre, and dispossession aka Australia Day!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Hello Silky
Dear reviewer,
Thank you for sharing your feedback. We’re genuinely sorry to hear that you feel this way and would love to understand your concerns better.
As a proud Australian business, we deeply value and respect the diverse communities that make up this beautiful country. We also acknowledge the Traditional Custodians of this land and their enduring connection to Country. We honour the history, culture, and achievements of First Nations peoples and remain committed to meaningful reconciliation efforts.
If there’s anything specific you’d like to discuss or clarify, please don’t hesitate to reach out to us directly or via this review. We’re always here to listen and improve.
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