Ordered multiple Falmouth Polo shirts. After a few months the stitch line at the bottom of the shirts started failing, resulting in holes. I’ve emailed customer services multiple times, with at... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Ordered multiple Falmouth Polo shirts. After a few months the stitch line at the bottom of the shirts started failing, resulting in holes. I’ve emailed customer services multiple times, with at... Ver mais
A empresa respondeu
Just bought my third pair of explorer shorts, nice light coloured ones. Two previous pairs are still going strong but wanted lighter ones for all this hot weather. Really comfortable and fit well. The... Ver mais
I am extremely happy with the customer service I received from Henry Lloyd. The issue was handled quickly, professionally, and with great care. A special thank you to Amanda, who was incredibly h... Ver mais
Outstanding quality. I have purchased various garments, shorts, trousers, polo shirts, tee-shirts, trousers, a jumper and a jacket. Without exception the quality and durability is exception... Ver mais
Established in 1963, Henri-Lloyd delivers premium sailing and outdoor clothing for men and women. Explore innovative, waterproof designs built for performance and adventure.
Manchester, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered multiple Falmouth Polo shirts. After a few months the stitch line at the bottom of the shirts started failing, resulting in holes.
I’ve emailed customer services multiple times, with attached pictures and heard absolutely nothing.
Terrible quality and customer service.
*update - hello Henri Lloyd - please check for emails 27th July 2026 and 16th August 2026 - both sent to the email you have replied with. I would attach screen shots but I cannot*

Resposta da Henri-Lloyd
Jeg har købt et par sejlersko hvor alt snøre går igennem nogle metaløjer, disse øjer er med en nærmest microkant på bagsiden, hvorfor de stort set er faldet ud af det bløde læderområde de sad i. Jeg finder at et kvalitetsmærke som Henri-Lloyd, burde det have været lavet MEGET bedre!!
Amanda, my service rep, was fantastic! She responded promptly and completely addressed my issue. Honestly, this is one of the best customer service experiences I have had. I’m incredibly impressed by the professionalism and personal touch that I received. Really surprising for such a major brand. Top notch employees and policies.
Nice polo and fantastic jacket
Great clothing, love the brand and the fit is excellent with any item i have purchased.
Placed an order for my jacket . Very fast delivery. Great fit and great product and quality
My order was speedily and efficiently dealt with. As were my follow up questions which were unrelated to the order. A thoroughly effortless and impressive experience.
Great products, great service time and again!
Ordered on a Sunday and needed delivery Friday morning so selected express. Hadn’t had a delivery date from the courier by Wednesday so contacted customer service at HL, jacket arrived Friday morning. Very happy to have it for a North Sea crossing
I have ordered two jackets and needed to return them, as the size was not a good fit.
I have ordered two more jackets in a different size.
After two weeks from when the wharehouse has recieved the parcel I did not get any information from the company, no refund, my emails were never answered.
What is funny, I wrote to them an hour after placing the order to ask about something - no response. And after two weeks or so I get a survey how satisfied I was with the customer support. Customer WHAT? Seems to be an unfunny joke.

Resposta da Henri-Lloyd
The delivery is prompt, with regular email/text updates & the quality of the clothing is great.
Excelente quality, nice design. Never had an issue and fast delivery
Outstanding quality.
I have purchased various garments, shorts, trousers, polo shirts, tee-shirts, trousers, a jumper and a jacket.
Without exception the quality and durability is exceptional. The lightweight fabrics used for the polo and tee-shirts make a huge difference in humid weather and keep you cool.
The shorts are the most comfortable and stylish I have, they look amazing and I get good compliments.
Highly recommended for sailors and land-lubbers alike!
Great technical gear, quick delivery, good quality and lasts forever. Couldn't recommend Henri-Lloyd enough!
Usual fantastic service from HL. Been using their goods for over 20 years now and the quality is superb. Quick delivery, easy returns and reasonably priced.
Henri-Lloyd is one of my favourite shops both for sailing/boating kit, and for kit you can wear out of the water. Their clothing lines are excellent quality, and reasonably priced (particularly in their semi-annual big sales).
The site is delightful and easy to use. The shipping was fast and the change of size went smoothly.
Fats shipment, great quality products and excellent customer service. Henry Lloyd for the win.
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.