Henri-Lloyd Avaliações 

84
•
O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered multiple Falmouth Polo shirts. After a few months the stitch line at the bottom of the shirts started failing, resulting in holes. I’ve emailed customer services multiple times, with at... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just bought my third pair of explorer shorts, nice light coloured ones. Two previous pairs are still going strong but wanted lighter ones for all this hot weather. Really comfortable and fit well. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am extremely happy with the customer service I received from Henry Lloyd. The issue was handled quickly, professionally, and with great care. A special thank you to Amanda, who was incredibly h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Outstanding quality. I have purchased various garments, shorts, trousers, polo shirts, tee-shirts, trousers, a jumper and a jacket. Without exception the quality and durability is exception... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. também em
  3. Loja de equipamentos e roupas para atividades ao ar livre
  4. Loja de moda masculina
  5. Loja de roupa urbana
  6. Loja de roupas de banho
  7. Loja de roupas desportivas

Escrito pela empresa

Established in 1963, Henri-Lloyd delivers premium sailing and outdoor clothing for men and women. Explore innovative, waterproof designs built for performance and adventure.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

84 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(84)

59 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service from ordering to…

Great service from ordering to receiving the goods. Most importantly the quality of the goods is back to a similar level as when I first started wearing HL back in the late 80s early 90s. A very satisfied customer

5 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have bought numerous items from Henri…

I have bought numerous items from Henri Lloyd and they have all been quality products with great designs and materials used I am a more then satisfied customer and I will continue to buy from Henri Lloyd for the foreseeable future

30 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed …

I returned a dri fit polo shirt because it was too small (xl). This has become an issue with Henri-Lloyd in that sizing is inconsistent.
The return was 17 days ago and still no e-mail or refund?
If you position yourself as an upmarket brand you need to dramatically improve the customer service.

14 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy with Henri-Lloyd for 30 years

I have been wearing Henri-Lloyd for almost 30 years now and their jackets have never let me down, inshore and offshore. In fact, I still have my first GoreTex-Racing Jacket and wear it now and then. If it comes to quality and HL is second to none. My most recent purchase was the MAV jacket. Excellent.

26 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I contacted customer service because…

I contacted customer service because one of my polo shirts had come undone at the logo (which is very unusual, as they produce high-quality clothing). It was handled quickly, and I have been sent a new one. Really great service from Amanda.

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Explorer shorts

Just bought my third pair of explorer shorts, nice light coloured ones. Two previous pairs are still going strong but wanted lighter ones for all this hot weather. Really comfortable and fit well. The water repellency is also a cool benefit. Highly recommend these and also the trousers

29 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Refund taking a long time

I ordered a pair of shorts. They came fairly quickly and the quality was very good, however they didn’t fit and so have been returned. The item was delivered to a warehouse on 5 June, it is now the 24 June and still no sign of a refund. This isn’t a one off as my daughter is having the same issue. Wouldn’t order from them again.

24 de junho de 2026
Avaliação não solicitada
logotipo da Henri-Lloyd

Resposta da Henri-Lloyd

Hi Jayne,

Thank you for your feedback, and we're sorry to hear about your experience.

We recently experienced some system issues that unfortunately delayed a small number of refunds. These have now been resolved. If your refund still hasn't been processed, please contact us at info@henrilloyd.com and our team will look into it as a priority.

We sincerely apologise for the inconvenience and appreciate your patience.

Avaliado com 1 de um total de 5 estrelas

Non existent customer service

Love the products, but unfortunately the customer service is non-existent.

The delivery of my order went exactly as planned, and I was very happy with that. However, I had to return one item, and according to the tracking information, the return was received by the company over two weeks ago.

Since then, I haven’t received any confirmation email, refund update, or return information. I’ve also sent multiple emails and received only the automated response stating that I would get a reply on the next business day, but no one has followed up.

I’d like to place another order because I genuinely like the products, but I won’t do so until I receive my refund and some communication regarding my return.

4 de junho de 2026
Avaliação não solicitada
logotipo da Henri-Lloyd

Resposta da Henri-Lloyd

Hi Ida,

Thank you for your feedback, and we're sorry for the frustration this has caused.

We recently experienced system issues that unfortunately delayed a small number of returns and refunds, and we understand how disappointing the lack of communication has been. These issues have now been resolved. If you still haven't received your refund or an update, please contact us at info@henrilloyd.com and we'll ensure your case is prioritised.

We sincerely apologise for the experience and hope we'll have the opportunity to regain your trust.

Avaliado com 1 de um total de 5 estrelas

I ordered as offshore elite sailing…

I ordered as offshore elite sailing jacket 3XL in navy blue. It arrived in bright orange with an invoice for a blue one. It felt suspiciously like they ran out of the blue so just shoved an orange one in anyway. I’m now trying to get a replacement or refund, what a joke.

9 de junho de 2026
Avaliação não solicitada
logotipo da Henri-Lloyd

Resposta da Henri-Lloyd

Hi Patrick,

Thank you for your feedback, and we're very sorry you received the wrong colour jacket.

This certainly shouldn't have happened, and we completely understand why you'd be frustrated. If you're still waiting for a replacement or refund, please contact us at info@henrilloyd.com and we'll make sure this is investigated and resolved as quickly as possible.

We sincerely apologise for the inconvenience.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais