No mounting hardware came with the heaters. Website doesnt say anything about having to order separately. Just opened the box and all there is is the heater.
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Veja o que dizem as avaliações
Perfect source of heat for beach cabin living room Wall mount great for small space, safety and especially energy efficeincy. Programmable remote app is a big plus for this vacation rental. Other op... Ver mais
This review is late - but we love our heaters. Our newer house came with a DIY split unit. Horrible. Our electrician installed five ceiling units. We are thrilled with the efficiency, warmth, and how... Ver mais
Heater was delivered and it took a very long time to receive. There was no prompt to add a thermostat to it. We actually ordered a standalone unit and one would expect that it had a thermostat. I even... Ver mais
Detalhes da empresa
Escrito pela empresa
Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.
Informações de contato
1445 Woodmont Ln NW, #1075, 30318, Atlanta, Estados Unidos
- 800-701-4495
- enquiries@Herschel-infrared.com
- herschel-infrared.com
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Had warranty claims on heaters and…
Had warranty claims on heaters and customer service was professional, fast , communicated well throughout the entire process.
Nice solution to retrofit a cold bathroom
I investigated under-floor circulating water and electric options, space heaters, three-way (light, vent, heat), heat lamps and a variety of panel options to retrofit our bathroom. Nothing was ideal, but Herschel heat panels came closest. In 15-20 minutes they take the edge off the cold and quietly warm the room. Via the app, the thermostat can be programmed to turn on/off several times each day, with each day programmed individually.
love these so just added another…
we already had 2 of these & just added another..... really love the simplicity of design & the functionality is great.... the company has always been really easy to work with but it is even better now that they have an office in the usa!.... thank you.... love having these in our bathrooms!!
weighed a bit more then expected, but a "this feels like it's well constructed" kind of weight!!
Ivan D from support was able to confirm my existing thermostats were compatible, he even dug up the manual online!
The Heater, although a bit heavier then expected, looks great and the heat feels great. I'll be coming back to replace my others (competitor's brand IR heaters) as time passes!
I find it difficult trying to explain…
I find it difficult trying to explain that a brand new heating panel was unserviceable. Customer service asked me to perform two tests and the results were unfortunate. Without hesitation, C.S sent a new panel to me and now is working beyond our satisfaction. FYI, after installing the new panel, I was free to open and examine the defective panel and after replacing one of the two thermo fuse the unserviceable panel now works....... but it is no longer appropriate for a bathroom
Overall great service.
I cannot recommend Herschel enough
I cannot recommend Herschel enough! From start to finish, their customer service was outstanding. They worked with me one-on-one to ensure that our heaters arrived in time for our business expansion, and they went above and beyond to meet our deadline. Their responsiveness and personalized approach made the entire process seamless. As for the product itself—absolutely stunning! The heaters fit perfectly into our studio’s aesthetic and have been a fantastic addition. I have never experienced such exceptional customer service, and I highly recommend Herschel to anyone looking for top-quality products with a team that truly cares
Excellent quality but heater was…
Excellent quality but heater was damaged in transit by FedEx and Herschel replaced it within a week.
Two great things
First the quality of construction of the radiators received, the way they were packaged, the tracking - all of that spells quality without words. You feel it in your hands.
Second, well, I made a boo-boo in my order... Jason was most helpful in helping me correct my mistake and make things right. And that spells "I will come back for my next radiator".
Love it but lacks an on off switch
Love the portable heater which really helps in a drafty space in our home. I only wish it had an on off switch!
Very good customer service
We love the Herschel Infrared panels and we are in the process to add panel to each room.
I have to state that FedEx does not handle the packages carefully.
I love the infrared panel heater
I love the infrared panel heater. I have an old house with poor insulation but the heater gently heats a room and keeps it cozy. The panel surface heats to almost 200°F, hot to the touch but won’t burn you if touched briefly. The back side gives off much less heat. Using a thermal sensor, I noticed that the heater will heat the walls in my room from about 58°F to 71°F over the course of several hours. It doesn’t seem to heat the walls any hotter than 71°F. If you sit with your back to the heater it feels like basking in sunlight, only much gentler.
Disappointed
The heating panels give off great heat.
Unfortunately, the size and placement are crucial. I called Herschel to ask about the size and placement of the panels. I was told one large one for my cathedral ceiling. The heat is not directed to the floor or the entire room. It just heats one wall. I’m hoping this can be fixed.
Heater works great
Heater works great, customer service was outstanding, quickly replaced a unit when it failed.
I had very good quick responses to all…
I had very good quick responses to all my inquiries. When the shipping time was delayed, I was informed with apologies and with good amount of follow up to say when it would arrive. I was very pleased and satisfied with this customer service. thank you
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