Hertz Ireland Avaliações 299

SCAM - AVOID AT ALL COSTS - We hired a car at Knock Airport in Ireland, unfortunately not many companies there only about 3-4 as it is a small airport, but at all costs make sure you avoid Hertz. They will ask you for a "fuel hold deposit" of around 150EUR which they return if you fill the car up to full on return. We filled the car up at a petrol station near the airport (with a receipt as proof) and was told we would receive the money back in 3-5 days. It has now been 16 days and they have not returned the money. I have created a ticket on their support site and emailed them 4 times and not had a single response. To make it worse they made me pay for the fuel deposit in the same payment as the car hire so it does not allow me to dispute this amount with the bank! Absolute Scam, avoid at all costs.

They force you to buy insurance, even if you already have insurance provided by your credit card. They demand a letter of coverage at the counter after waiting in a long queue. The process of picking up a car is laborious.

I hired a car from Hertz with no issues at the time of rental. However, weeks after returning the vehicle, I was shocked to find a €96 charge on my credit card—apparently an “admin fee” for two unpaid tolls. At no point during the rental process was I informed about this fee, nor that I was responsible for manually paying tolls. I reasonably assumed the tolls would be charged based on the car’s registration, as is common with many rental companies.

To make matters worse, two months later I received a €75 fine directly from the toll company. Turns out Hertz had charged €48 each way (yes, €96 total) just to pass on my details to the toll company. That’s on top of the original €96 admin fee they already took from me.

This experience feels like a money grab. Poor communication, excessive fees, and zero transparency. I won’t be using Hertz again—and I’d strongly advise others to check the fine print and consider other rental companies that treat customers more fairly

Booked on line through Ryan Air to pick up car with insurance for 7 days from Dublin airport. Charming young man, but bulldozed us in to upgrading car, therefore insurance went up which I was unable to cover deposit on the credit card I took. So had to take out their all singing dancing top notch insurance. We then had to pay for the full tank of diesel - bring it back empty he said. We did very few miles therefore a complete overcharge. And then the money I'd already paid on line, wasn't fully deducted. We were overcharged about £170 but they just said " you signed for it all". Yes we had, but under a bit of stress you just want to get off on your journey. Diabolical customer service. Avoid like the plague. How I wish I'd read the reviews first!!
From a very unhappy disgruntled customer. But I suspect they really don't care. They've got our money 🤬

Booked a car for pick up at Dublin airport. Specifically stipulated that I didn't want to take a shuttle anywhere to collect it. Guess what? Had to take a painfully slow shuttle. When you get to the Hertz office,the queue is over 1 hour long to collect your car. AVOID USING HERTZ. PAY A LITTLE MORE AND GET A BETTER CUSTOMER EXPERIENCE USING ANOTHER FIRM.

I was charged $557 in EUR with a conversion rate of .677 to CAD, and they charged me $935 CAD, which is just incorrect math, should be $823. They are just criminal fraudsters.

My wife became ill and I had to modify our existing booking to delay pick up for 3 days. I didn't realise at the time but they had virtually doubled the price of the hire to have the car for three less days. Raised the issue through Hertz Australia and after the Ireland branch refused to budge Aus branch refunded the difference themselves. Hertz is a good brand but Ireland gives it a terrible name. Will continue to use Hertz but not there.

Terrible customer service. Crappy car, Never again Hertz Ireland

I am a president circle member (their top tier) never had an issue before. When i went to the desk in Dublin the guy was like sign and away you go, as normal like every other time but this time he added extra insurance so i signed as normal and went on my way, upon returning noticed the extra 126 euros but was in a hurry for our flight so figure i would just call. 4 calls later never got someone used the chat, denied the refund was told you signed for it even though my profile has it all loaded as every past rental that I dont take extra insurance since i have travel and amex insurance that more than covers me, lesson learned ask questions read your information dont trust profiles and loyalty status and unfortunately the hertz Dublin desk. Btw rented from hertz in Belfast 2 months ago, was perfect signed and drove off, no bait and switch with extra insurance

Very good experience at Dublin airport!, Little up selling of insurance or type of vehicle. Car new and spotless. Easy return.
The only problem was an unacceptable wait for shuttles to and from the hire depot. Other providers were way quicker

Same as the rest of the horrid reviews - they take more money than the contract originally paid, they add 'extras' at the desk without asking or telling you, and then deduct them from the security deposit later. This time, in Germany, they added an optional "Roadside Breakdown Cover" that was never offered, discussed, or mentioned in the contract or in-person at the desk. They also charged for CDW and TP a second time, even though these were included fees in the original booking fee paid up front with booking.com. Neither are interested in fixing the issue, either; they both state we signed off on it, us against a dude at a counter who makes commission on 'extras' most likely.

Wish I could say this was a one-off experience - but the EXACT same thing happened a week later in Ireland, this time a line item of 'SUPERCOVER' (??) was added even though we had CDW and TP included in the booking, were paid for previsouly AND as always we purchased Excess Insurance with our booking, yet they added more, or you could say, duplicate, insurance fees without our consent. There is no other cover we could have possibly wanted or needed, and as before in Germany, it was never discussed, offered or agreed on; we just got charged after the fact.

So, if you want to book a Hertz car (which can also be Dollar or Thrifty, as it was in Ireland), you can bank on the booking costing you at least 30-50% more than you think.

ALWAYS CHECK THAT CONTRACT YOU SIGN ON THE TABLET AT THE DESK. THIS IS WHERE THEY ADD STUFF, THEN YOU SIGN, AND WHEN YOU COMPLAIN AFTER, THEY JUST SAY, 'WELL, YOU SIGNED FOR IT.' They make this 'contract' deliberately complex looking, with numbers all over, and line items in a foreign language, and to add to the confusiuon of it, it may be in a diffent curerecy that you booke in, so it's not easy to decipher what it all is, or what amount you paid, or will pay afterwards.

This is a breach of the Digital Markets, Competition and Consumers Act of 2025, specifically sales tactics and Drip Pricing! Abhorrent behaviour.

Abusive company.
We go to the counter, and we specifically asked for full insurance, the highest they have, we are informed that it covers everything, not to worry about anything because it’s covered.
Then we see the car, stained, coffe all over the place, old system that doesn’t even has GPS integrated or lets the phone connect and “minor” issue on the front wheel.
First bump, flat tire and they said that they need to send the car tow, they could have sent someone and just inflate the tire.
We retuned the car, first they give us a new one, when the rental was finished, and informed us that we will be charged one more day, we never asked for another car. Then they say they will charge 2,2 per liter for the gas, we had to go with the flat tire to the gas station to avoid this.
Then we get a final bill of 275 euros, only 75 is from the rental, because they state that the FULL insurance does not cover the road assistance, find in the photos their website, it clearly says it does.
Shame on big companies that just can’t find more annoying ways of taking your money.
We took Hertz because is supposed to be better, at least is more expensive, never again in Cork.

Hi a big shout out to danial and the team at hertz in blarney cork .an amazing team to deal with danial was excellent and so nice to deal with will be recommending them

We booked a car online from Denmark . We needed a car from Dublin airport to drive around for a week. We got the final price and booked. When we got to Dublin to pick up the car. If you didnt get the full insurance they would charge you 200 euro on top of the original price. If we wanted to get what we ordered online then they wanted a deposit for 3500 euro. DO NOT USE HERTZ / DOLLAR

Disgusting. This is our second review hoping to get some kind of action from Hertz/dollar.

A few weeks ago we rented a car from dollar (part of Hertz) for a duration of 5 days. I had read carefully all the information before collecting the vehicle and was well aware of the deposit and cost of hire, however upon collection was charged another £30 as I was driving into NI (online it says there would be no extra charge for this.)

Car on collection was fine and condition was decent. 2 days into hiring we had a tyre pressure alert on the dash. We stopped and topped them up noticing one tyre was significantly below the 32PSI recommended (25PSI). Next morning same alert popped up and on stopping noticed one tyre was flat this time. We called the emergency number and were told we had to replace this out of pocket and couldn't guarantee we would get this back. We replaced the tyre locally and were told by 2 mechanics that the two front tyres were completely unroadworthy and quote "no one should be hiring out cars with tyres in this condition".

Extremely pissed off and now an extra £60 out of pocket we thought it was over. However on the way back to the airport the next day the alert came on again. Afraid we would miss our flight and with no obvious flat we carried on and gave it back with the alert still on the dash. (We are assuming this has simply been turned off and given to another unsuspecting customer, like we clearly were.)

Absolutely disgusting, negligent behaviour from this company. Since writing this I've seen numerous other reviews stating similar tyre issues with no help or serious reply from Herts/dollar. I won't stop until we get this fixed, we had children in the car over that weekend in typical Irish weather and are extremely lucky to have had no accidents on unroadworthy, MOT failing tyres.

The worst experience ever. Scamers. Do no approach Hertz ireland. 😣😣😣😣😣.

They will not tell you clearly about charges. They take your credit card and charge away. It’s disgusting how they are allowed to do this and then be all smug about it. Will never use them again in any country. Using the dollar car hire name but charged as hertz.

I arrived at the counter at 12:20am and was greeted with a small sign which stated a €30 “service” (translation BS bogus) fee will be added to the rental. This fee was not disclosed ANYWHERE previously. I showed proof of insurance coverage - including a letter from AMEX, but Hertz still insisted on charging me a CDW fee. Despite prepayment of the entire rental, I was charged an additional €105.53 when I returned the car.

Came to the rescue when I was stuck outside Hertz in Sallynoggin with a flat battery in my car. Totally unrelated to their business but they asked no questions and couldn't do enough for me.

Went above and beyond. truly grateful to the Cavan lad that came to the rescue! Fair play!

My experience with Hertz has been extremely disappointing. I booked a rental car for August 2024 (Reservation K80622940A0) and paid in advance. On the day of pick-up, I waited at the Hertz counter for over three hours. The staff appeared overwhelmed, and no car was provided. I was forced to rent from another company to avoid further delays.

Despite reaching out multiple times—including sending a letter to Hertz’s Ireland office within 90 days—I’ve received no response or refund, even though their terms clearly state that only a no-show fee would be deducted. This lack of service and follow-through is unacceptable.

I strongly advise others to consider different rental providers.