Hertz Ireland Avaliações 302

Was refused service at the desk because the clerk didn’t accept my card even after booking(and paying for) the car four months in advance and having the card used for the booking on site. Booking was then cancelled and now refund is being refused even though the paid service was not provided.

REF: K8572401639

Avoid-they advertise as cheap but you will pay the price afterwards. They will knit pick on everything, a little tiny scuff has costed €250 yet I paid the extra insurance after being told it would cover everything, obviously it hasn’t. I gave the benefit of doubt after hiring with them last year but the same thing has happened again, not happy and will not be using again.

upon vehicle return received a bill for 1249.06 euros for a claimed passenger side superificial 15cm scratch, which had been shown to be already there upon receiving vehicle, proof of which was submitted as an image through the vehicle pre-inspection mail, received after leaving hertz parking lot @ shannon airport and to which no acknowledgement of receipt is forthcoming - be very cautious if you intend use their services
update 241024: as a sign of goodwill, hertz ie will not be pursuing their case

Spoke to hertz dublin airport as I wanted to check their closing time, I was flying on Tues from spain & my flight wasn't due in until 12.30 .I was going to a funeral in Cork on weds. The website says the desk is open until 1am. The young woman I spoke to ( surely a candidate for employee of the year?) Told me that the desk would be closed at midnight. When I queried this she said they would stay open for people who had made a booking if their flight was delayed. I said I wanted to make a booking but she told me it was only applicable to people who had made their bookings weeks ago ....this is an astonishing company policy.apparently the employees just make it up as they go along.a phone call to customer services got me a booking & I was told that the desk was open till 1 am and that the desk would remain open if my flight was delayed. & of course my flight was delayed & the desk was shut when I got into dublin....does anyone from hertz read these reviews?? Is this really the level of service your company aspires to. ? NEVER AGAIN !!

Renting with Hertz was the worst decision we made in planning to go to Ireland and the worst car rental experience I have ever had. It seemed like a good price until you are told Hertz will not recognize any third party insurance policies and unless you can place a 5,000EUR hold on a credit card they gouge you by charging you more than double the rental fee to sell you their own insurance. Once you’ve made your plans (which involve driving a car to the next location), and unless you planned for this credit card hold, you have little choice but to cough up hundreds of extra dollars. When I expressed my frustration with this policy which had never been told to me even though Hertz had been given my email address by Expedia, the service people at Hertz simply blamed Expedia for selling me third party insurance and not notifying me of the policies. To add insult to injury they sent us off in a car with a tire pressure warning that ended up with a flat an hour away, which derailed our day when we had to wait for service for two hours. Zero apologies from anyone at Hertz. Beware before you book.

Absolutely Horrendous Car Rental Experience - Avoid at All Costs!

I had the absolute *worst* experience with this car hire company at Dublin Airport, and I would urge everyone to steer clear if you're looking for even a shred of decent customer service or quality vehicles.

I paid €740 for less than 10 days, thinking I would receive a reliable car with the “premier insurance” I was promised. What I got instead was a complete disaster:

1. First Car: I was handed a VW Golf reeking of cigarette smoke and missing a spare tire, despite being assured there was one. This is an absolute safety hazard! When I contacted support, I was told to return the car – wasting more than an hour of my time.

2. Second Car: The second car they gave me was in appalling condition—it was dirty inside and out, with extensive damage all over. I’ve attached photos, and trust me, the video I recorded captures just how bad it was from every angle. How can any respectable company think it’s acceptable to rent out a car in such a state?

3. Shocking Customer Service: When I returned to complain, I was treated with nothing but rudeness and dismissiveness. The representative had the audacity to tell me that this was the “best they could offer,” and even suggested that if I had booked through Hertz, the experience would have been different! Are you kidding me? That’s not how you treat a paying customer.

4. Manager’s Response: When I finally spoke to the manager, it was as if I was speaking to a robot, completely lacking any empathy or professionalism. I was told that as long as the car worked mechanically, the damage didn’t matter. Excuse me, but for €740, I expect more than just a working engine—I expect a clean, undamaged vehicle, which is exactly what a premier insurance package should guarantee!

I’ve had issues with this company before, and I foolishly gave them another chance, only to be utterly disappointed again. If you're looking for a company that values its customers, **this is NOT it. The manager’s solution? A shrug and a half-hearted, “The refund will take some time.” No apology, no concern, just a complete disregard for my inconvenience.

This company is a total **scam**. Renting from them not only cost me time and money but also left me fuming with frustration. I’m done with them, and I’ll be sharing my experience far and wide to make sure no one else has to go through the same.

**Avoid this company at all costs!**

I was scammed in Menorca previously and was subsequently scammed at Kerry Airport by a scumbag there too. I already had paid for excess insurance through Booking.com but when it came to putting a £2000 excess deposit on my credit card, amazingly my card was declined and I had to take out their policy too. I wrote twice to customer services and was totally ignored. The journalist I contacted advised that this was normal - when confronted, scammers "poo themselves and run for the hills like cowards". Pure thieves.
As you can see from the garbage below - they've completely ignored the content of my complaint as they did with my two emails I sent them.

Rented a car from Cork for a week. Pick up and service at the desk was excellent but my horror began after drop off! Because of 6am flight, keys were left in drop off box and no handover to am actual person was done. Car was left in pristine condition, had even taken it for a wash ! Imagine my surprise when I got a 'damages' report complete with pictures taken from some place I did not even recognise !

I'm soo disappointed in you Hertz because I never in my wildest dreams thought you could stoop soo low! But having seen the number of of 1* reviews on here, I'm now not surprised.

My sympathies go out to anyone who had the misfortune to rent a car through Hertz / Dollar at Dublin Airport on Saturday 14th September. I was one of those unfortunate people. After being very cheerfully told by the rep at the desk in the airport that I just needed to hop on the shuttle bus, go to the depot and all would be sorted. I waited for 40 minutes for a bus to turn up. That in itself is pretty awful particularly because nobody from Hertz made any effort to tell us what the problem was. But that was as nothing compared to the complete chaos when we arrived at the depot. There were people everywhere, and the queue for the desk was at least 2 hours long. After that it seemed that there was a shortage of cars available and other customers I spoke to had been waiting for 45 minutes for their car to appear. I had a commitment to be somewhere and just couldn’t afford to wait that long. So I gave up and got a taxi to where I was going. Any attempts to contact Hertz have failed. I am appalled by the lack of service on all counts and will NEVER consider using them again

Price I paid was 50% more expensive than the price I paid, van was a lot smaller than what I was led to believe I booked and had to leave a large deposit that I want told about in advance.
I will not be using hertz again and would recommend anyone to shop around and read the fine print

Friendly service, car was clean and reliable, but the business practices of Hertz were dubious leaving me feeling a little cheated.
Once the various insurances were added the daily rate was approximately double the headline figure. This is classic U.S. marketing/profiteering and left a grimace on our faces. What was worse was showing an image of a rather nice Ford Focus on the website when the booking was made and then putting us in the 'or similar' Dacia Sandero. The Sandero did the job, but not with the interior space, passenger comfort, low noise and driver appeal of a Focus. To put these two in the same bracket is akin to saying a sausage is a reasonable substitute for a steak. The Sandero is okay but NOT similar to a Focus unless you regard both as simply 'cars'. We will come back next year but won't use Hertz. For clarity I should add I was one of a party of four, the sole driver, but not the principal renter.

Returned the car with full tank but got charged 59 euro for refuelling!!
Also they didn't trust that i had insurrence om my mastercard platinum, which is common knowledge, and therefore charged me 44 euro for basic insurrence!
Last time i rent a car at Hertz in Ireland.
Frauds!

I have contacted them, but don't expect to be refunded, because they cheated me on purpose...

Our experience with Hertz has been awful. We have received conflicting information at every encounter and additional charges including:
1. Whether or not you are to bring the car back with fuel full or empty; in which we were told unprompted a. at pickup that our best outcome was to bring the car back empty, b. at drop off that it should be full or we would be doubly charged.
2. Whether if we were able to purchase a car before the end of the rental period that we could return the rental car early and receive previous funds back; though we were told upon return that this was not the case. We returned the vehicle 9 days early and provided no refund for returning the car early.
3. We were charged €1,000+ in extra insurance charges after already having paid for full insurance at the pickup desk and customer service refused any refund.

Total scam. A lot of hidden charges that brings the total cost above standard prices. I was told I can have insurance for additional €58 and now looking at my credit card statement just to see I’ve been charged €98. Beware!

A Canadian friend rented a "7 seater" which turned out to be a Dacia Jogger, an extremely small 7 seater with 77,000km on the clock. The clutch went on it in Listowel and they were stranded until Hertz turned up next day at 2pm with a replacement car. He was horrified to get charged E1.200 for the clutch repair, AND E150 for a "call out". Herts are correct when they call clutch failure "gross negligence", it is, but on their part, not their customers. AFETR A WEEK HERTZ REPLIED "SEND AN EMAIL TO...." Great help!

Thank you to Seamus for being an absolute horror to arrive to. Just basically said sorry you booked via Booking.com you are NOT our customer so off you go on the Shuttle Bus. News flash!! Booking.com adverts are populated by Hertz. Not according to Seamus. Some fairy in the sky gives Booking.com the rates and availability of all of Hertz cars. This is simple mid-selling Hertz. I would expect more from a major brand. Seems like Sixt are the only ones left that go will actually give you a car in the terminal when you book it to be collected there. 45 mins later I’m standing on the side of depot with two screaming kids, thanks a million Hertz.

A day later - Hertz you cannot simply copy and paste your responses to this problem which your customers are still experiencing weeks after it was first brought to your attention. It can only be assumed that Hertz are falsely advertising in terminal pick up to attract customers to book their cars. Gold club or no gold club, our contracts on booking through third parties are with you.

Booked with Hertz as stated in terminal whereas most at Dublin are at the car rental compound via shuttle bus. Arrived at desk in terminal to be told still have to go to car rental compound. Wait for the bus and then an hour queue at the rental compound. About 1/5 of my time in Dublin spent trying to get the car! Do not use Hertz from Dublin airport.

Review for Herz Ireland (Dollar)

I recently visited Herz Ireland (Dollar) with a colleague, and the experience was extremely disappointing. Despite having a confirmed booking, they attempted to push unnecessary upgrades on us without any clear communication. My colleague ended up being charged an additional €300 for absolutely nothing, and I was forced to pay an extra €180 simply because they gave me an automatic car, which I hadn't requested.

The lack of communication was appalling, and there was no clear way to address our concerns. The staff were visibly irritated and came across as scammers. We will be pursuing legal action due to this unacceptable treatment. I strongly advise against using their services.

I rented a car at Kerry Airport for the period from August 22nd, 2024, to August 26th, 2024. The booking was made via Booking.com, and the total amount was €131.41. The vehicle displayed during the booking was a VW Polo.

Upon arrival, we were given a Ford Focus. On the receipt, this was labeled as a car upgrade with an additional charge of €300. I did not request a better car!

The station manager, Mr. Derek, informed me that this car upgrade (Car/Vehicle Upgrade) would not be charged. He mentioned that the charge on the receipt was a system error and assured us not to worry and to enjoy our trip. He also said that he had already contacted the branch manager, Mr. Ryan, via email regarding this matter.

Now, I see on my AMEX statement that this car upgrade has been charged.

I was at the location with a friend who also rented a vehicle. He received a Peugeot 5008, although he had also booked a VW Polo. We both made our bookings in advance through Booking.com. He was also charged an upgrade fee of €181.60, despite Mr. Derek explicitly telling us that it would not be charged and that it was a system error!

Furthermore, I find it incomprehensible why €300 is being charged for a compact car, while €181 is being charged for a mid-size car.

This was our first visit to Ireland, and we wanted to remember it positively! We were in a foreign country with family and child. Our accommodation was in Caherciveen, about 1 hour from Kerry Airport. We were dependent on the rental vehicle and had to trust Mr. Derek, and this is what happened!

The most outrageous part is that when we returned the vehicle, we mentioned it again, and Mr. Derek once more reassured us not to worry. To ensure we could fly back without concern, he gave us the business card of the branch manager, Mr. Paul Ryan. However, the email address provided does not exist. This is absolutely unacceptable!

Relevant parties such as AMEX, Booking.com, and Hertz Ireland have already been contacted!