Heybike Avaliações 

I can't really comment too much on the bikes capabilities as it arrived faulty, over two months ago at the beginning of April.
It's impossible getting any information as the email responses are so slow, and the customer service line is never answered. The emails that are sent in reply to mine are just repeats of the same questions (such as confirming my address) and half the time read like a bot has written it, or they are repeated promises to send replacement parts, but without actually resolving anything.
They have been unable to diagnose the fault via email questions but promised that a replacement controller would be sent - 5 weeks later and still no controller or any idea if it has ever been dispatched.
If you get a bike that works then great, if not it seems it is lost money as Heybike don't care about their customers.

We ordered 2electric bikes from Heybike 1 is ok the other is unusable . Brakes not working & lcd doesn’t work so can’t switch on either with app or manually! They have agreed to replace it but no indication when . We bought these for our cycling holiday in 2 weeks not a lot of use when 1 bike is unusable ! No response from customer service by email or messages. Phone goes straight through to answer machine . We are at our wits end with this company . Grrrrrrr