Shipping was well explained prior to arrival and product arrived on time. Packaged well and most importantly is an excellent and well designed product.
A empresa respondeu
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Veja o que dizem as avaliações
I'm trying to work out how to use this machine, specifically the remote which is meant to be bluetooth. However there is absolutely ZERO help online. Googling "manual" for instance with most gadgets... Ver mais
I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... Ver mais
A empresa respondeu
If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Informações de contato
6 Mallard Rise, CB63TY, Ely, Reino Unido
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4,1
Muito Bom
366 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exactly what I need!
I knew that this was the tool I needed. Compact, and easy to store and high performance.
23 de setembro de 2022
Resposta da Paparazzo
Hi Despina. Thank you for taking the time to share your feedback. We are happy to know that Olivia is the perfect content creator for you.
La lámpara es excelente
La lámpara es excelente, y muy bien pensada para su función. Soluciona de forma eficiente un problema difícil para los que desean hacer videos de una labor manual en una mesa.
20 de setembro de 2022
Resposta da Paparazzo
Hola Esteban. Gracias por sus comentarios positivos. Nos alegra saber que aprecia el diseño del producto.
Love the costumer service !👍🏻
I can't wait for my white Olivia !!!
James from customer service is really qualifie, efficient and friendly!
It was a pleasure, beacause really cares a lot about customers.
Thanks Paparazzo for choosing to have this relationship with your customers!
26 de setembro de 2022
Avaliação não solicitada
Resposta da Paparazzo
Hi Tania. We are over the moon with your feedback. We strive to provide the best experience to our customers. Grazie mille.
Olivia
I purchased this after seeing it on Instagram. It’s not suitable for taking pictures of my artwork as my iPhone is not! perfect horizontal and never exactly above my drawing. This could be solved if the foot could be turned away, which isn’t possible. The light isn’t strong enough, you need extra daylight lamps. The batteries have to reload every few hours. So No! Not satisfied at all
22 de setembro de 2022
Resposta da Paparazzo
Hi Patricia. We are disheartened Olivia did not meet your expectations. I understand you have a very specific requirement. Other artists have given Olivia very positive reviews and I understand you are unhappy with your purchase. Please know you have 60 days to initiate a free return and we will process a refund back to your original payment method. You can email our customer support to initiate the return.
I love this heypapparazzo for my Instagram reels
I love this heypapparazzo for my Instagram reels and close ups it’s self charging and portable so be used anywhere in the home or take it with you
21 de setembro de 2022
Resposta da Paparazzo
Hi Joanne. Thank you for taking the time to share your feedback. We're elated that you Olivia has made a positive difference on how you film your reels.
Broken Light Buttons
Bought the Olivia phone holder. delays on the delivery. Arrived with a light button broken and not working. Great Customer Service managed to send me a new one with no cost. The second one arrived with the same broken light button as well.
10 de setembro de 2022
Resposta da Paparazzo
Hi Davide. Our sincerest apologies. Our last conversation was in May and we didn't realise we didn't send a third Olivia to your address. We will have someone reach out to you so we can make it right.
Brilliant product, brilliant service....
Love this product and the service in supplying it. Arrived quickly, had good instructions provided with the extra from the supplier and works a charm.
It is a clever design, packs down for easy storage. Particularly like the remote which means that you do not have to touch anything once it is set up so no altering or moving to distort imaging.
5 de setembro de 2022
Resposta da Paparazzo
Hi Gae. Thank you for taking the time to share your feedback. We are over the moon with your positive review. Much obliged.
Great quality lightstand
I was so impressed by the ease of use of their Olivia lightstand from promotional videos, I was convinced to buy one for use in my small business.
It was very easy and quick to get this setup and start taking high quality videos for my social media content as well as professionally lit pictures for my product sales pages.
Can highly recommend.
31 de agosto de 2022
Resposta da Paparazzo
Hi Laura. Thank you for taking the time to share your feedback. We'd love to see the content you filmed using Olivia. Again, thank you for your positive review.
A simple smartphone ist to heavy to…
A simple smartphone ist to heavy to hold - so the Arm is coming down every time, and the whole construction is not useable.
I would never ever buy it again!!!
30 de agosto de 2022
Resposta da Paparazzo
Hi Carina. Based on how you described the issue with the arm coming down, it appears that you have not configured Olivia's overhead correctly. We sent video walkthrough instructions post your purchase so you can follow through the set up. We are happy to resend that so you can set up Olivia correctly. Olivia can support your phone if the overhead is set up correctly. Please also know that you if you have any concerns or issues, you can always email our customer support for clarification. We have also reached out to you through your Instagram account.
Needs improvement
The top view position doesn’t really get parallel to the base, so there’s always an angle to what’s being filmed. Needs improvement, especially considering de cost
30 de agosto de 2022
Resposta da Paparazzo
Hi Teresa. Thank you for your canid feedback. We are disheartened Olivia did not meet your expectations. We have a 60 day return policy and you can initiate that request by emailing our customer support mailbox. We will process a refund if the return conditions are met. Muito obrigado.
Perfect! …
I bought olivia for my iohone 11 pro max and it works great! Great! I am very satisfied!
28 de agosto de 2022
Resposta da Paparazzo
Ciao Silvia. Thank you for taking the time to share your feedback and for giving Olivia 5 stars. Grazie infinitamente!
Resposta da Paparazzo
Hi Vivi. Thank you for recommending Olivia and for taking the time to share your feedback. Σε ευχαριστώ πάρα πολύ.
Great service!
After using the product "Olivia" successfully several times, I was disappointed that the remote control could not be recharged. But after contacting Paparazzo, they sent me a replacement remote control without any problems, even though the guarantee had already expired. Thank you for the great service!
18 de agosto de 2022
Avaliação não solicitada
Resposta da Paparazzo
Hi Hanspeter. Thank you for taking the time to share your experience.
Resposta da Paparazzo
Hi Becci. Thank you for your positive feedback regarding your shopping and customer service experience. Much appreciated.
I am thrilled with my experience with…
I am thrilled with my experience with Hey Paparazzo. The Olivia Compact Content Creator Tool is fantastic! I have found the blog articles to be very helpful as well.
15 de agosto de 2022
Resposta da Paparazzo
Hi Jennifer. Thank you for taking the time to share your feedback regarding Olivia and we're elated to know that our blogs had been very helpful.
The light is not at all bright enough…
The light is not at all bright enough for filming or photos. The springs barely hold my phone in, it keeps sliding down if I try to make it vertical. So disappointed.
14 de agosto de 2022
Resposta da Paparazzo
Hi Heather. We're disheartened to hear this feedback but we know everyone will have a different requirements. You can initiate a return by emailing our customer support mailbox. You have 60 days from receipt date to return your purchase.
Olivia and Photo box
Received my Olivia and photo box recently. Very impressed with the photo box and have used it to take some beautiful photos already. I have yet to use the Olivia but seems to be very high quality materials and good design. I did think the light would be a little brighter but I do think it will be very helpful in making videos of creating various art.
14 de agosto de 2022
Resposta da Paparazzo
Hi Jennifer. Thank you for your feedback. We are elated that the 20cm Photo Box exceeds your expectations. We also appreciate your feedback regarding Olivia and we look forward to seeing your reels and videos filmed using Olivia. Thank you.
I still haven't received my order
7 de agosto de 2022
Resposta da Paparazzo
Hi Cristina. We understand the 1-star rating is because of courier issue which we cannot control. We do not have own delivery fleet so we rely on service providers to make the final delivery. We have sent you an email about your parcel. If you have not received it, please let us know by emailing our customer support mailbox. You can always email us about any issues and someone will be available to assist you.
My First Encounter
I love it so much. It makes me more easy now to take a video or a photo. I am so happy. Thank you.
4 de agosto de 2022
Resposta da Paparazzo
Hi Rose. Thank you for your positive review. We hope the photography backgrounds will elevate your photos and how you showcase your products.
Resposta da Paparazzo
Hi Renata. Thank you for taking the time to share your feedback. We hope that Olivia makes filming your overhead content a lot easier and enjoyable. Muito obrigado.
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