Shipping was well explained prior to arrival and product arrived on time. Packaged well and most importantly is an excellent and well designed product.
A empresa respondeu
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Veja o que dizem as avaliações
I'm trying to work out how to use this machine, specifically the remote which is meant to be bluetooth. However there is absolutely ZERO help online. Googling "manual" for instance with most gadgets... Ver mais
I love this Olivia phone stand by Paparazzo - very sturdy and high quality product and easy to set up and use. I can't wait to start using it to create some great content. Great communication and cust... Ver mais
A empresa respondeu
If you want a phone holder that is so simple and easy to use then the Olivia 2.0 is definitely for you. The attention to detail is excellent - dimmable light, swivel holder, telescopic arm, remote c... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tools to make independent creators stand out on social media and build connections. Our equipment will showcase your creativity to its full potential and capture your audience's attention, by elevating all aspects of the creative process. Wether you are selling products or telling your own story to the world on TikTok, Instagram, Reels, YouTube or your own website we help you stand out from the crowd.
Informações de contato
6 Mallard Rise, CB63TY, Ely, Reino Unido
- 447451287899
- agilasriseltd@gmail.com
- heypaparazzo.com
4,1
Muito Bom
366 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good! Not used the product yet but it looks…
Not used the product yet buy it looks sturdy. I like the fact that it’s compact and the base is heavy giving good support. It took longer than two weeks for delivery but at least the box wasn’t damaged and arrived in one piece.
26 de julho de 2022
Resposta da Paparazzo
Hi Mia. Thank you for taking the time to share your feedback. Our UK delivery is within 2-3 weeks. We're glad to know you got yours within the promised timeline. We are grateful for this positive review and we look forward to seeing your content filmed using Olivia.
Website says it will support the weight…
Website says it will support the weight of my phone but it doesn’t which makes things a little annoying.
24 de julho de 2022
Resposta da Paparazzo
Hi Breeanna. Please know you can reach out to our customer support if you have any concerns or need help. We'd love to be given the opportunity to help you. When we receive this kind of review and feedback, it is usually because of incorrect configuration. We have already sent you an email and video instructions, if you have any further concerns please reply to the email and we will do our best to respond on time. Thank you.
Will be returning
Will be returning. The light is very dim. Not great for content making.
24 de julho de 2022
Resposta da Paparazzo
Hi Olivia. We understand the 1-star rating is because the light did not meet your expectations. We have free returns as part of our customer service proposition. To return, please email our customer support. Kindly note you have 60 days from the date of receipt of your order to make the return. Beyond this period, we will no longer be able to accept and refund you. We're also keen to get your feedback on the other functionalities as we think the 1-star over-all rating seems a bit much. Thank you.
I really wanted to like this but it…
I really wanted to like this but it hangs down at an angle which puts all my shots off. Don’t have time to wait for a replacement to be processed and shipped from China so I’m stuck with this.
Edit: Yes, as stated in my review I could have returned this product but cannot wait for literal weeks for equipment so am stuck with this. If I want to keep my place in the algorithm I have to be posting something. The item is faulty and had to ask if they had any suggestions and was offered a workaround of shoving something in the joint. I was not offered a partial refund on the faulty product they sent. I’m just stuck with something that doesn’t work great for the very purpose it’s designed for. I understand they are disheartened at a negative review but the product doesn’t work the way it should, I’m stuck with it, and so negative review it is. Again, I REALLY was so ready to love this product.
21 de julho de 2022
Resposta da Paparazzo
Hi Tiffany. We have offered a replacement when you first emailed us in July 10. Before we can initiate a replacement, the product has to be returned first however you were not amenable to this. We're at a stalemate because on one hand we were willing to send a replacement and on the other you did not want to return the current product. WWe also sent you ways how you can manage as you were very keen. We sent that email last July 13. We have sent 2 follow up emails since but we have not heard back from you. We are caught off guard and disheartened
by this review as we have made accommodations in the best way we can.
I couldn’t be happier with my new phone…
I couldn’t be happier with my new phone mount! It’s taken filing my jewellery making from a chore to a joy! Can’t recommend enough!
17 de julho de 2022
Envoyé rapidement et en super état
Envoyé rapidement et en super état ! Hâte de tester :)
17 de julho de 2022
I simply adore my Olivia
I simply adore my Olivia, and can’t fathom how I’ve managed without it! She makes life easier, and I love that she’s so compact and pretty! It’s a tripod, and a ring light and everything you need in a box you can fit in your bag!
11 de julho de 2022
Great experience
Great experience. I was a bit scared of facing a scam, with a dodgy item or no delivery at all. I was pleasantly surprised with the communications : as soon as the order is received, I got an email to use Olivia properly when I receive it. Delivery took 2 weeks, which is not disturbing as I received an email warning about a little delay following the change of logistics laws, etc. I'm very happy about my Olivia ! It's exactly as advertised. The icing on the cake was a very reactive and friendly support. Thank you !
7 de julho de 2022
Resposta da Paparazzo
Hi Caroline. Thank you for taking the time to share your feedback. We appreciate how detailed this feedback and that Olivia is exactly as advertised. We are over the moon to know that your shopping experience and customer support experience had been a positive one as we do our best to provide the best experience out there. Thank you very much for noticing.
Resposta da Paparazzo
Hi Urs. Thank you for taking the time to share your feedback. Much appreciated.
Great product!
Great product!
Was sceptical of buying something off of Instagram but was pleasantly surprised. The Olivia is sturdy, compact and does everything it advertises. Great for small spaces or putting in a backpack etc.
Customer service replied straight away when I had an issue opening it initially.
Very happy!
5 de julho de 2022
Resposta da Paparazzo
Hi Melanie. Thank you for taking the time to share your feedback. We're glad you made the decision to purchase from us and how happy you were with the customer service experience and Olivia. Thank you very much indeed.
I was quite impressed in how many…
I was quite impressed in how many lighting options there are. The phone holder is pretty strong and deep so you don’t have to take out the phone from its case to place it on the holder like some other stands out there. I love how long it can extend so no need to pile books or find a bench. This little thing is pretty darn cool, I highly recommend.
28 de junho de 2022
Resposta da Paparazzo
Hi Saveria. Thank you for taking the time to share your feedback and for recommending Olivia. We love seeing your content in Instagram and thank you for tagging us. We look forward to seeing more content from you.
Resposta da Paparazzo
Hi Alicia. Thank you for taking the time to share you feedback. Much appreciated.
The structure of the product felt…
The structure of the product felt flimsy and a bit wobbly. The base was not heavy enough to remain stable when I attached my phone and leaned forward slightly from the weight of my phone. It was slight and might not bother some people but it was enough to bother me. I returned it a few weeks ago and still waiting for my refund.
26 de junho de 2022
Resposta da Paparazzo
Hi Lana. Thanks for sharing your feedback. We processed your refund last July 2nd. We can note that you initiated the return in June 20th and this review was written in June 27th. We must receive the parcel first before we can process the refund which explains the 2 weeks wait time between June 20th and July 2nd. We're sorry it didn't work out for you and we appreciate you gave Olivia a chance. Thank you very much.
Resposta da Paparazzo
Hi B.A.J. Thank you for taking the time to share your feedback. Danke schön.
Quick delivery
Order was received quickly and in perfect condition, can recommend.
21 de junho de 2022
Need to return
Did respond to email in a kind way unfortunately I would like to return it as it can't take the weight of Iphone 13 pro max. I mounted both ways and it did not stand level. Bummer
20 de junho de 2022
Resposta da Paparazzo
Hi Suzanne, you sent us a an email in June 10th and we responded within 30 minutes. We asked for photos but we have not heard back from you since June 10th and we have sent you a separate email to follow through as well and we are awaiting your feedback. We also sent a Hey Paparazzo signed SMS but you didn't recognise the whole message. When you have the time, please read through the email messages we sent and we look forward to hearing back from you. We have a formal returns process and we already asked for details from you in the emails we sent and we have yet to hear back from you.
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