Heze Furniture Avaliações 

153
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

The instructions to assemble the item were incorrect (the diagram showed screw holes etc in the wrong place), but more importantly, the product arrived without two key parts: the worktop of the v... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered our internal doors from Heze Furniture. As we live in Scotland, we didn’t have the opportunity to visit the store in person, so we were initially a little hesitant as it was a signi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

153 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(153)

19 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I brought my kitchen from Heze and they…

I brought my kitchen from Heze and they were very helpful every step of the way from ordering to delivery.
It was very easy to contact them by telephone or via WhatsApp.
I had to make some adjustments with two doors and extra kick boards, this was due to my error and not theirs. I was not charged extra and they sent replacements without any fuss.
I would definitely recommend them and I would consider purchasing another kitchen if I undertake another kitchen in the future.
What a great company.

30 de abril de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your wonderful review! We’re delighted to hear that you had such a smooth experience with us, and it was truly our pleasure to assist you every step of the way. We’re so glad everything worked out with the adjustments, and we really appreciate your kind recommendation. We’d be thrilled to help you with another kitchen in the future!

Avaliado com 5 de um total de 5 estrelas

Highly recommend

I recommend this furniture store!

Very nice and professional service, super smooth contact - quick responses to questions. Delivery at the highest level - punctual and careful couriers, everything arrived in perfect condition.

The entire purchase process was fast and hassle-free. You rarely encounter such good customer service. Definitely recommend!

19 de junho de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your kind words! We’re thrilled to hear that you had such a smooth experience with us and that our team and delivery service met your expectations. It’s always a pleasure to serve customers like you, and we really appreciate your recommendation!

Avaliado com 5 de um total de 5 estrelas

Excellent customer experience

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasing our sofa, we did not expect it to be delivered and assembled as well, but on the delivery day, we were very positively surprised that two members of staff worked tirelessly to put it together after they dropped it off at no extra charge, and left us some freebies as well! We are already planning further furniture orders with Heze!
Will recommend it to anyone!

15 de maio de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your kind words! We truly value your loyalty and it’s always a pleasure to serve you. Please do get in touch with us for your next order – we’ll be happy to offer you a special discount as a thank you!

Avaliado com 5 de um total de 5 estrelas

Great service and a good product.

I am very happy with the service and quality of the kitchen that I bought from Heze.
Edita was really helpful and went out of her way to ensure that we were satisfied.
Very good. :-)

18 de janeiro de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your kind words! We’re delighted to hear that you’re happy with both the service and the quality of your kitchen. It was a pleasure for Edyta to assist you, and we’re thrilled that everything met your expectations. We truly appreciate your feedback and look forward to helping you with any future projects!

Avaliado com 5 de um total de 5 estrelas

Delivery excellent

Delivery excellent, I was kept informed with the time of delivery and a very friendly driver , thanks so much!

23 de maio de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your kind words! We’re thrilled to hear that the delivery went smoothly and that our driver provided a friendly and reliable service. It’s always a pleasure to serve customers like you!

Avaliado com 5 de um total de 5 estrelas

Absolutely Delighted!

Absolutely thrilled with my experience! The Buffalo sofa is stunning, the wall slats and doors are top quality – everything looks even better than I imagined. The customer service was first-class – kind, helpful, and professional throughout. Delivery was careful and super friendly – they even took all the cardboard packaging with them! One big WOW from start to finish. I’ll definitely be back soon – next up: bathroom, kitchen, and a coffee table!
Prices are very competitive – highly recommend

22 de maio de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you very much for your kind feedback! We truly appreciate your loyalty and it’s always a pleasure to assist you. When you’re ready for your next order, please reach out – we’ll be happy to offer you a special discount as a token of our thanks!

Avaliado com 5 de um total de 5 estrelas

I was very happy with Heze’s kitchen.

I was very impressed and happy with the service provided by Heze when I placed an order with them, actually twice from them. Good quality kitchen and excellent customer service which helped me complete my kitchen project. Will use their services again definitely 💯.

1 de março de 2025
Avaliação não solicitada
logotipo da Heze Furniture

Resposta da Heze Furniture

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the quality of your kitchens and our service. It’s always a pleasure to assist you, and we look forward to helping you with any future projects!

Avaliado com 5 de um total de 5 estrelas

I would really recommend this company…

I would really recommend this company as the service we received was excellent. The sofas are of a very high quality, very comfortable and the delivery service was superb. The delivery team were very friendly and they put the sofas together quickly and cleaned up after and made sure I was completely happy with everything before they left. I would highly recommend this company and would definitely use them again.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading Seller on B&Q market place

Bought a kitchen through B&Q from this company. Kitchen is no way near as shown in pictures and in description. You can not fit these flimsy kitchen anywhere. Now struggling to get the refund. They are not selling their products on line as per consumer act 2015. Pursuing the case through CAB.

8 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great delivery service

I had a fantastic experience with my sofa delivery! The delivery man was punctual, professional, and incredibly helpful. He handled everything with care and was also friendly and courteous, making the whole process smooth and stress-free. I appreciate the great service and would highly recommend
Thank you!

3 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and efficient.

Quick and efficient turnaround, delivery team also very friendly and helpful. Haven’t used sofa bed yet so can’t comment on comfort or quality, but cushioning is nice and firm plus it seems fairly well built so looking forward to using it.

27 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Very helpful, extremely professional and on time 🙂 If I can request this driver on future deliveries then I will. Thanks Team.

20 de março de 2025
Avaliação não solicitada

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