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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Bons produits qui m’ont l’air de marcher en complément d’un dermaroller, mais livraison incroyablement longue donc je mets 3 étoiles . Ma dernière commande date du 2 avril et sur le suivi ça n’a toujo... Ver mais

Avaliado com 1 de um total de 5 estrelas

Good products, but extremely poor customer service. I’ve tried reaching out via phone, email, Instagram, and WhatsApp, but the only response I get is from an AI chatbot no real support at all. I... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been with HH Cosmetics since its conception. I will never change to another kinky hair product. Their products are 💯authentic and I am so happy I found the products that are more gentle and s... Ver mais

Avaliado com 5 de um total de 5 estrelas

It was an amazing experience from ordering to delivery. The products exceeded my expectations, I am sensitive to many products including the ones that claim to use natural ingredients, however hh-cosm... Ver mais

Detalhes da empresa

  1. Loja de Cosméticos

Escrito pela empresa

H.H Cosmetics was officially founded in 2018. We take pride in the fact that our whole product line is formulated and manufactured by us in the heart of the Netherlands. All our products are non-toxic and are free from cruelty. We carefully research each ingredient used in any of our products and all ingredients are sourced from natural resources and are of the highest quality.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Eindelijk geen “bad beard days” meer

Ik heb de African Black Soap en de Multi-use Leave-in Conditioner van H&H Cosmetics gebruikt tot letterlijk de laatste druppel en ik mis ze nu oprecht. Dat zegt eigenlijk al genoeg.

De African Black Soap is zwart van kleur, schuimt nauwelijks en voelt meteen heel natuurlijk aan. De geur is fantastisch: kruidig, warm en fris tegelijk. Ik gebruik hem voor mijn hoofd, baard en nog een paar plekken. Als je hem even laat intrekken dan voel je je daarna extreem fris en schoon, zonder dat je huid droog aanvoelt.

Daarnaast zijn de producten erg zuinig in gebruik. Je hebt maar weinig nodig per douchebeurt en ik deed er verrassend lang mee.

De Multi-use Leave-in Conditioner past er perfect bij. Lichtbruin van kleur en duidelijk gemaakt van natuurlijke ingrediënten. Ik ben kaal maar heb wel een baard, en sinds ik deze combinatie gebruik heb ik serieus geen “bad beard day” meer gehad. Dat wil zeggen dat ik sinds ik dit gebruik geen piekerige baard haren meer heb en ook niet meer die droge, platte look die ik met andere producten vaak wel kreeg. Mijn baard voelt zacht aan, blijft beter in model, glanst mooi en oogt veel gezonder.

Wat me ook opviel is hoe goed de geuren van beide producten samengaan. Hiervoor was de Rituals Hammam mijn favoriet qua geurbeleving tijdens het douchen, maar deze combinatie laat dat eerlijk gezegd behoorlijk kunstmatig aanvoelen.

Mijn favoriete combinatie inmiddels: een simpele geurloze bodyzeep samen met deze shampoo en conditioner. Ik ga deze producten sowieso opnieuw bestellen.

15 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

legendary product's

legendary product's

5 stars because the product's where very good and these where the best product's i have ever had. about the product's. 1: The butter was very good and moist for my skin my skin was dry but when i put the butter it was a hole difrent skin.2: the conditioner was one of the best bought from them because it made my hair soft like a real softener and it smelt good.3. the shampoo was the best i bought from them because it made my hair very clean and it made it soft for a day or two, and my hair smelt very good. and the hair growthe bundel that i also buoght it made my hair grow very good .

so i'm going to say keep on going hh
and don't let people that say that you are scammers make you whant to stop because you are helping people. and it is not true what poeple are saying it is not a scam in my eyes.

27 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Bons produits qui m’ont l’air de…

Bons produits qui m’ont l’air de marcher en complément d’un dermaroller, mais livraison incroyablement longue donc je mets 3 étoiles . Ma dernière commande date du 2 avril et sur le suivi ça n’a toujours pas été expédié…il m’est donc impossible de tenir une routine capillaire si mes produits ne me parviennent pas. Je ne peux même pas les contacter sur le site ou me faire rembourser. J’irais tester ailleurs

27 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They are Scammers!!!

I can confirm to you - that this company is a SCAM!. Do not waste your time ordering with them. They will take your money and go totally silent.

Paid for an order on the 21st March - but still nothing from them. And its 13th April as of writing this review.

I have sent so many emails, lots of WhatsApp messages, and phone calls .. but there is totally no response.

If you doubt me - go check the comments in their Facebook page.

Save yourself some stress.

If it was possible - I will give them Zero star rating.

Don't order here, it's a SCAM!

13 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good products, extremely poor customer service

Good products, but extremely poor customer service. I’ve tried reaching out via phone, email, Instagram, and WhatsApp, but the only response I get is from an AI chatbot no real support at all.

I placed an order over a month ago and still haven’t received anything or any meaningful update. This experience has been very frustrating.

I would strongly recommend thinking twice before ordering from here.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One of the best scarp and hair products in the market today. …

I have been with HH Cosmetics since its conception. I will never change to another kinky hair product. Their products are 💯authentic and I am so happy I found the products that are more gentle and smooth, cateringto my needa, Very cool and gentle on the scarp and hair, especially someone like me who has a very sensitive scarp and struggles with alopecia. I would recommend the products to any person that wants visible result to their scarp and hair growth. Thanks HH Cosmetics

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The wonder trio.

This company has the best costumer service and the best shampoo, conditioner and gel. I wish that every one can experience how a shampoo, conditioner and gel leaves your hair manegeable and with a lot of slip. These products are a 10 out of 10. I enjoy washing my hair because of this line. No regrets.

23 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product that actually works!

Great product! I know this because I tried around 8 other products that did not work! This one did. I have been ordering this over and over, that's how good it is. I am using it to help grow my hair back, I have completely lost my edges and have wide parts and a few bald spots. It's finally coming back now that I started using the follicle stimulator, oil, gel, shampoo, conditioner. I'm using it all and its working and I could not be more excited! I had given up hope that my hair would return. I'm 60+ and it feels great to know there are products out there that work for older women. Thank you, H.H your products are AWESOME!!!

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THIS DOES NOT WORK

I was very excited about getting the product. It took forever to be delivered then I have been using it daily and see no difference. DO NOT WASTE YOUR MONEY!

20 de junho de 2025
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Ms. Tishieka,

Thank you for sharing your feedback. We are genuinely sorry to hear that you feel disappointed with your experience.

It is important to clarify that the products you purchased — one month’s supply of our supplement together with two 50ml jars of our topical formula — are only sufficient for approximately four weeks of use. In the context of hair restoration, this timeframe is far too short to expect visible regrowth, particularly when hair loss has persisted for many years.

Even clinically recognized treatments such as Minoxidil — one of the few FDA-approved solutions for hair loss — state that improvement typically requires at least four to six months of consistent daily use, with progress often continuing beyond this period, though often accompanied by well-documented side effects. On average, hair grows about half an inch per month, and meaningful regeneration, especially in areas of long-standing thinning, requires both patience and unwavering commitment. This is why we recommend a minimum of six months of sustained use for our formulations, which are crafted with natural bioactive compounds to support and help reactivate dormant follicles over time.

As reflected in the many positive reviews from our customers, results are possible — but they come gradually, through consistency and adherence to the regimen. This is precisely why it is vital to approach hair restoration with both informed expectations and long-term commitment. Without the virtues of patience and consistency, one risks becoming caught in a cycle of switching products, never allowing any single regimen the opportunity to deliver lasting change.

That said, we sincerely wish you the very best in finding a solution that aligns with the timeframe and results you are hoping for, and we remain available should you wish to continue your journey with the realistic timelines that hair biology demands.

Best regards,
HH Cosmetics Team

Avaliado com 1 de um total de 5 estrelas

£150 down no product

I ordered 16th July I still have not received the shipment or have I received a refund. I have contacted customer service several times and just been fobbed off or been told I'll have someone come back to me but just excuses

Order at your own risk. The customer service is almost abusive and a full refund was agreed the seller issued the refund minus the shipping (which was not agreed) then told me she had done.

I have notified the seller I will be taking this further

6 de agosto de 2025
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Anicka,

Thank you for your feedback.

Your order was dispatched on time, and FedEx records confirm that multiple delivery attempts were made between July 26th and July 30th. Notifications were left at your mailbox, proof images were taken, and both email and SMS alerts were sent. FedEx also made repeated attempts to contact you directly, but no response was received and no redelivery was arranged. The parcel was therefore returned.

These circumstances were entirely outside of our control, and the delivery failed only because no arrangements were made on your end to receive or collect the package. Despite this, we offered to resend your order free of charge as a goodwill gesture — an offer which was declined. A refund was then processed, less the return shipping fees charged by FedEx.

For this reason, we find your negative review misplaced, as responsibility for the failed delivery does not lie with us. We regret that matters unfolded this way and wish you the very best moving forward.

Kind regards,
H.H Cosmetics Team

Avaliado com 4 de um total de 5 estrelas

Been trying to reach out to through…

Thanks to customer service through your WhatsApp platform as I was able to cancelled an order that went through my auto filled with a wrong delivery address.
This was done in time, though my order was done on a weekend.

8 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very Suspect Company

I placed an order with this company and have heard nothing since. I have sent an email, however, all I get is contact us through WhatsApp. I did not order that way, and my order confirmation was sent via email. I do not have access to the WhatsApp platform. I simply would like to receive the items that I paid for, or get a refund. So far, I would not recommend purchasing from this company.

Update:
Appreciate the refund, but apparently if you would like a timely response from this company, you need to write a bad review. Not a best practice.

5 de maio de 2025
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Leah,

Thank you for your feedback. We understand your concerns and would like to provide some very important context.

You placed your order on the 21st, and as of today, it has been 7 working days. As clearly stated on our website and in your order confirmation email, our processing time is 1–10 working days, excluding weekends and public holidays. During this period, customers also receive a countdown email to keep track of how many business days remain before their order is processed and shipped — a system designed to keep communication clear and transparent.

We are a small company that manages everything in-house — from production to fulfillment — and that's exactly why we communicate our timelines transparently. This ensures customers understand what to expect before and after placing an order.

It’s disappointing to receive a negative review before the processing window has even passed, especially when all the relevant information has been shared with you upfront.

As you’ve expressed dissatisfaction, we have cancelled your order and issued a refund. We genuinely hope you find a company that aligns better with your expectations. However, it's worth reflecting on this: when clear information is provided, and it’s still met with complaints, it becomes difficult for any business — especially smaller ones — to meet constantly shifting expectations.

Thank you again for your time.

Warm regards,
H.H Cosmetics Team

Avaliado com 1 de um total de 5 estrelas

Beyond Disappointed

Customer service is extremely poor. I initially made contact via email on the 11th of April. I've received several automated follow-up emails. I was eventually told that my email had been archived (with no response) and that I should make contact via WhatsApp. I have sent several messages via WhatsApp, but there has still been no response. I so regret purchasing these products. Sadly, they haven’t worked for me. If they cannot take the time to respond to customers, then they shouldn't be selling products.

Edited to add: I have used the products (Large Hair Growth Bundle) for more than 6 months. I was diligent in following their instructions of use over this period of time. I've seen so many positive reviews online, I was confident that the products would work for me, too. Unfortunately, they didn't work. They may work for others. I accept that they cannot issue a refund because I didn't take photos every single month to document the journey. My disappointment isn't about not getting a refund; it’s because of the way they handled my query. Please make sure that you read and follow the money-back guarantee to the letter. They will find any and every excuse to not issue a refund if the products don’t work for you. I find it very interesting that they've only found the time to respond to me after I've posted the review here. They've ignored my emails for almost a month.

5 de abril de 2025
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Kadiann,

Thank you for taking the time to share your feedback. We're truly sorry to hear that both our products and your support experience have fallen short of your expectations.

We completely understand your frustration and regret that our previous response did not provide the clarity or resolution you were hoping for.

Regarding your request for a refund, we would like to kindly reiterate that our Money-Back Guarantee applies exclusively to customers who have used the Medium Hair Growth Bundle consistently for a full six months, as clearly stated on our website and product packaging. This policy is in place to ensure the formula is given sufficient time to deliver visible results, as healthy hair growth is a gradual process that requires both time and consistent care.

To clarify again, our guarantee is not designed for short-term use—such as 1, 2, or even 3 months—but rather to support customers who commit fully to the recommended 6-month routine, which gives the formula a fair chance to deliver results. Regrettably, since this condition has not been met in your case, the guarantee does not apply.

We genuinely regret that your experience did not meet your expectations. If there's any way we can further support you—whether through tailored guidance, product usage tips, or a more personalized routine—please don’t hesitate to reach out. We’re here to help.

Warm regards,
The H.H. Cosmetics Team

Avaliado com 5 de um total de 5 estrelas

Bonjour

Bonjour, je suis votre cliente je suis heureuse de vous dire merci beaucoup pour votre produit qui me fait me sentir mieux avec le résultat chaque jour je vois des chargements dans les zones où il n'y avait pas de cheveBonjour, je suis votre cliente je suis heureuse de vous dire merci beaucoup pour votre produit qui me fait me sentir mieux avec le résultat chaque jour je vois des chargements dans les zones où il n'y avait pas de cheveux mais grâce à vos produits les cheveux sortent petit à petit donc mon bonheurux mais grâce à vos produits les cheveux sortent petit à petit donc mon bonheur
si vous voulez trouver une solution à ce problème n'a pas besoin d'être présent
Pour cela je souhaite commander une autre pommade de 1ML
Merci beaucoup
Julie

21 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It may actually be working!

I saw the ads for this product on IG a few times and after watching a few videos and reading reviews I decided to give it a try and I must say that although it’s only been a month, I have seen some progress and I am hopeful that there will be substantial progress in the next 3 months.

18 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Paying above the odds

It seems to me that if everyone who goes on there - I tried from a number of different computers and email addresses -gets a 10% discount and then an offer of 20% at the check out and AGAIN by email if you double your order.
That means that the 20% off price is the REAL price of the products.
I think it's sad that black people alwas pay over the odds for goods and supporting black owned business is not going to make you pay any less in fact you're likely to be paying more.
I'm going to give the products a try. What I bought should last for 9 months.
But I have to say the testimonial photos don't really help at all

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Luce,

Thank you for sharing your feedback with us.

The additional discount you received after your first purchase is intended as a gesture of appreciation for our customers. It’s unfortunate that you perceived it negatively. If you did not wish to use the discount for another purchase, you were under no obligation to do so.

As a Black-owned business, we strive to support our community and customers. It is disappointing to see that a goodwill gesture of a discount has been misinterpreted in a way that detracts from our efforts. While we always welcome constructive feedback, unfair and unnecessary criticism that misrepresents our intentions only serves to paint our company in a negative light. Supporting Black-owned businesses should be about fostering growth and empowerment—not tearing them down without cause.

Regarding your order, the 100ML cream is designed for approximately one month of use, while the supplements last about two months. These products that you bought are formulated for consistent application to achieve optimal results and are NOT intended to last nine months.

Given your concerns, we have cancelled your order to ensure you do not feel overcharged. However, we stand by the quality & effectiveness of our products when used correctly, as reflected by the many customers who have seen positive results.

We wish you all the best in finding a brand that aligns with your needs and expectations.

Best regards,
H.H. Cosmetics Team

Avaliado com 5 de um total de 5 estrelas

The hair products are amazing

The hair products are amazing, i had already given up hope of hair ever growing back but due to religiously buying and using the supplement and hair stimulant, i finally am happy with where my hair is going. Definitely looking forward to having my head full again....

4 de fevereiro de 2025
Avaliação não solicitada

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