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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Bons produits qui m’ont l’air de marcher en complément d’un dermaroller, mais livraison incroyablement longue donc je mets 3 étoiles . Ma dernière commande date du 2 avril et sur le suivi ça n’a toujo... Ver mais

Avaliado com 1 de um total de 5 estrelas

Good products, but extremely poor customer service. I’ve tried reaching out via phone, email, Instagram, and WhatsApp, but the only response I get is from an AI chatbot no real support at all. I... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been with HH Cosmetics since its conception. I will never change to another kinky hair product. Their products are 💯authentic and I am so happy I found the products that are more gentle and s... Ver mais

Avaliado com 5 de um total de 5 estrelas

It was an amazing experience from ordering to delivery. The products exceeded my expectations, I am sensitive to many products including the ones that claim to use natural ingredients, however hh-cosm... Ver mais

Detalhes da empresa

  1. Loja de Cosméticos

Escrito pela empresa

H.H Cosmetics was officially founded in 2018. We take pride in the fact that our whole product line is formulated and manufactured by us in the heart of the Netherlands. All our products are non-toxic and are free from cruelty. We carefully research each ingredient used in any of our products and all ingredients are sourced from natural resources and are of the highest quality.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

STAY AWAY!!

STAY AWAY!!! I’ve gotten no response to my refund requests. I only get generic emails asking for more time, more than a week after I purchased. This is a scam, €50 down the drain!

25 de março de 2024
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Ms. Angela,

We appreciate your feedback and regret any inconvenience you may have experienced. Please be assured that according to our records, a full refund has been issued to you as requested.

While this does not serve as an excuse, we want to explain that unexpected high demand for our products has led to delays in processing and shipping. Under normal circumstances, we aim to ship orders within three working days; however, current conditions have extended our processing time to up to a week, resulting in the delay of your order.

We want to clarify that the communication you received about this delay was not a standard generic email but a personalized message from our team, aiming to keep our valued customers informed. Our commitment to transparency and honesty means we proactively notify our customers about any delays. As a small team managing all operations in-house, we face certain challenges, but please know we are dedicated to doing our utmost for your satisfaction.

We look forward to the opportunity to serve you again and apologize for any inconvenience the delay may have caused.

Best regards,

HH-Cosmetics Team

Avaliado com 1 de um total de 5 estrelas

Been using the products for more than…

Been using the products for more than two months and lost a bulk of hair… I’m so disappointed 😔 I had very healthy hair and thought this will be good to use

27 de janeiro de 2024
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Ms. Okumu,

Thank you for your feedback. Unfortunately, we have been unable to locate a record of your purchase in our system, and we could not verify the details you provided. Additionally, information was not made available upon request by Trust Pilot.

With respect to your use of our Hair Growth products, we are eager to gain a better understanding of the initial condition of your hair and your reasons for choosing our treatment, especially considering your hair was "reportedly" healthy prior to the use of our products (?).If you indeed use our products, it is important to acknowledge that increased hair shedding is indicative of Telogen Effluvium, which surprisingly denotes the effectiveness of our treatment. Our Follicle Stimulant Cream is designed to hasten the transition from the Telogen (resting) phase, during which older hairs that were meant to fall out with time are shed, to facilitate the growth of new, healthier strands in the Anagen (growth) phase.

We encourage you to continue using the cream as directed and to maintain patience and consistency throughout the treatment process. Should you have any further questions or require more information, please do not hesitate to contact us.

Warm regards,
HH Cosmetics Team

Avaliado com 5 de um total de 5 estrelas

Happy Customer, brilliant products.

When I first saw this product on a social media platform, I decided to try it, give it a go, why not? As have older hair in needs tlc, as it tends to be dry and frizzy. I have been using a high street product, which I had been happy with, but left me with lots of frizz,so had to melt the shea butter to apply to get rid of that been using this method for a while. Out came the gels which left my hair...crunchy.
Found the website, searched the products. Quite local and if i could have travelled to east i could have, unfortunately due to my limited mobility travel takes planning.
I tried to use the chat service, there was a glitch.
Never mind, order was placed, the order status updates were continual..processing...with courier, shipped. Will be delivered on ....Thursday, placed the order on Saturday.
I am holding out washing my hair.
Its Thursday delivered! yay!!!
Everything stopped, this is the big moment.
Read the information leaflets supplied in the parcel, (which was packaged beautifully.)
Applied the products prewash as per the info, okay so far, now the shampoo, it left my hair feeling clean and the sensations my scalp experienced as different. No foam, maybe I should have washed my hair? No.
I have used black soap on my hair previously, this was different, it tingled & my hair is clean, it looks.. different?
Hair wash completed and the curls are popping!!! how is this???
Hair conditioner in,not washing it out as love the 2 in 1 on this.
My hair is curly, my hair is wavy, Yes I'm singing! Cos I'm happy, my grey hairs used to be dry, it didn't retain ANY moisture, as much as I tried, and I tried. It's as if my hair memory has returned. No! My hair memory Has returned.
Thickening gel, hair curl butter mixed with the conditioner, oil blend....followed the instructions and I how have popping curls without crunch, my hair is so soft.
The smell/scent of the products does disappear after applying, just left with clean manageable hair.
All achieved after one,one hair wash.
Thank you so much for your hard work and dedication in creating such wonderful products.

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My hair is so happy!

My hair is so happy!
The products use natural ingredients and you can tell…they are unscented and will sort of amplify whatever you already have on your hair; They have a gentle sweet smell to me, I almost can't describe it. My hair absolutely loves this product! Very moisturizing, nice viscosity to work with, and easy to get down to the roots! My hair has grown half an inch in just a month, which is amazing to me. You won't regret it!
With the customer care and packaging quality you can see that they make and rub their products with care and passion.
Highly recommend the products!

16 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best of the Best🙌🏾

The best products for hair growth in the market. For the first time in 20 years I now have a hairline of grey beautiful hair. Thank you very much HH Cosmetics!!!🥰

11 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was an amazing experience from…

It was an amazing experience from ordering to delivery. The products exceeded my expectations, I am sensitive to many products including the ones that claim to use natural ingredients, however hh-cosmetic products are different, my hair and scalp has never felt this refreshed. I am increased growth on places that had thin hair. I am still on my first order. Can’t wait to see how long term results will look like. Thanks HH cosmetics!

31 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

H.H cosmetics has been my source of…

H.H cosmetics has been my source of relief,because i battled hair loss rapidly and without their outstanding products which had been carefully researched and consumers safety approved,i would have gone bald by now.
I therefore recommend to everyone who want an extraordinary service with Quick Responses and advice to look no further than HH COSMETICS.

13 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10

I can honestly say that this cream does exactly what they say it will do and that is regrow your hair. You will need to be patient but it’s definitely worth it.
I’ve tried various creams that promise the same thing but honestly the follicle stimulant sold here is truly worth it.
If I could give 10 stars I would.

13 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In all my years of struggling to regrow…

In all my years of struggling to regrow my bald(skin smooth) edges, this is the first product that has given me HOPE. For the first time,i saw new hair follicles on my smooth spots exactly after 10 days of using my first jar.
This meant alot for me as even a biopsy done in India did not explain what was causing my hair loss but these products ( H.H Follicle Stimulant and liquide supplement) are gradually doing the magic for me.
One thing i have learned on this journey is that hair grows differently for different people. There's the need to follow application instructions,be consistent and be patient too.
I'm definitely not expecting hair loss of more than 10 years to grow overnight ( though i really wish it would 😂),but i am super happy with my progress. H.H products are amazing, and i am grateful to God that i finally found them and something that truely works!!!❤️

10 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

GREAT PRODUCTS!

I must say from my experience the product works like magic! Been using their products for a couple of months now and for sure my hair is slowly growing back. My experience with them has been phenomenal, timely deliveries and feedbacks. Great customer service! Thank you H.H, will for sure order again once I am almost done with my current order.

10 de novembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'm just giving a second review as it's…

I'm just giving a second review as it's really important that people are aware of the experience I had. That it not to say that all people have had a bad experience with this company

I am unable to respond directly to the reply that I have had from this company, therefore am replying via a second review.

This is their reply:
'Dear Anthany,

To react to your review, you used the product and when it was done you came back claiming the cream is grainy. We asked you to send us a picture but you could not provide it. Additionally you were not applying the cream correctly and when you were adviced on the correct procedure you got angry because we did not give you a free jar like you wanted.

We are very sorry but your results are based on your failure to follow the right application instructions'

First I am not sure why they are saying I got 'angry'. All correspondence was via email and I was confused at one point expressed respectfully what the issue was. They then replied saying 'no point in getting angry'. There was no evidence of 'anger'

Secondly, I told them the grains would not be picked up by a camera because they are too small to see, however you can very easily feel how grainy the product was. This is why they had an opportunity to look into this and I could have sent them the cream back to feel for themselves, but they refused

Thirdly no suggestion at all was made in reference to a 'free jar'. This is another exaggeration or a straight lie from the company

And finally, the application was adjusted once they informed me a more suitable way. No results were seen after using this. It could of been because I had a very defective product. This company then replied saying the product is grainy because I have left the life open for too long. It was a last desperate attempt from them to pass on their downfalls. How do they know I left the lid open for too long? I simply used as anyone else would. Open a product, and put the lid back on.

I still stand by everything I have said because I have all the evidence via email correspondence. Please be mindful with this company. They also emailed me saying that results can be seen in as little as 10 days.

It's the service that was horrendous.

All the best

5 de novembro de 2020
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Anthany,

The only thing you are after is not informing other customers, but rather making sure that you place as many negative responses as possible, just as you threatened in the e-mail conversations.

To respond to the cream being grainy, we have never gotten any feedback from any customer that our products turned grainy and we ship thousands of products every month. We were however concerned and tested to see if we could replicate the problem. We left the cream open for a week, testing it every day, it was only after 7 days the cream turned slightly grainy because of the exposure to air. This happens to all creams and lotions once you leave them open. We could however photograph the grains, so this lead us to believe you actually finished the product. It is always important to provide proof to your claim and in your case you did not provide any photo evidence.

Management wanted to ship you new products, however before we were even able to assist you you already started posting reviews and threatened to destroy the name of our company.

As it can already be seen from your reviews, you are very determined to make us look bad rather than just accepting you finished the cream, you discovered you used it wrong and you needed a new one to try our instructions.

We want to wish you all the best, sadly however our response will result in another 1 star review on this website.

Kind regards,

H.H Cosmetics Team

Avaliado com 1 de um total de 5 estrelas

Bad/ non existent customer service

Not happy placed order on 11th Oct today is the 28th Oct and I still have not received my order and after sending 4 emails that have gone ignored and unanswered I would advice you stay away from this company and their poor customer service ethics totally disappointed as this was my second and will be my last order with them
Please be warned

28 de outubro de 2020
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Dijah,

We have been informing all customers who ordered from the 8th of 20th of October that their packages would be shipped out later due to our expansion. During this period, our customer service was very limited, however you received all the updates about this. All orders were shipped out on the 27th of October and you must have received your tracking link before you wrote this review.

We managed to find your order which was delivered on the 29th of October. Our product is working for you as this is your second purchase, yet you find it neccessary to leave a bad review during a time where we had limited customer service.

Kind regards,

H.H Cosmetics Team

Avaliado com 1 de um total de 5 estrelas

No difference seen with products

No difference seen with products. Expensive for nothing to happen. Don’t like the way they remove all negative reviews or comments from social media adverts

19 de setembro de 2020
Avaliação não solicitada
logotipo da H.H Cosmetics

Resposta da H.H Cosmetics

Dear Donna,

You only used our small jar (50ml) which only lasts you 2 to 4 weeks, depending on the problem area. Hair growth takes time and it varies from person to person.

We don't remove any negative reviews or comments. We have many ads running and it might be difficult to find your comment. Additionally when we switch off an ad, you will not be able to find back your comment as the ad is deleted.

We hope you find a product that will work for you within 2 to 4 weeks, but without patience and consistency no product will ever work for you.

We are always available if you have any questions.

With warm regards,

H.H Cosmetics Team

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