Hi5tickets.com Avaliações 

87
•
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great work guys..keep it up..I was stuck for a travel emergency situation where they helped me arrange an impossible ticket...payment and issuing of ticket was flawless...cheers

Avaliado com 1 de um total de 5 estrelas

This company is a complete scam, please do not make any bookings with them. They called me and insisted that I pay my ticket in instalments which was not my intention I had the money enough to pay... Ver mais

Avaliado com 1 de um total de 5 estrelas

.I decided to pay my booking by instalments on Hi5ticket. For the second instalments they failed to send a payment link after 2days. I cancelled the payment and requested a refund. A mail was sent t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've read lot of people comments but that is not true, i booked a flight and paid only 2 Instalments and paid the 3rd one after my travel was completed. Shiza warned me that if I don't pay the rem... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(87)

31 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Don’t be like me…..If you are reading this

If you are reading this, very likely you are in the same doubtful position I was when I was about to use this company for my flight tickets. How I wish I followed my gut instincts, how I wish I didn’t give myself the headache, stress, financial loss and heartache by using Hi5tickets.

Using them cost me £1000 loss, they promised tickets, I paid 2 instalments and when it was time for the final instalment and to receive my tickets they came up with an excuse that the airline cancelled the flights which was a lie (airline confirmed flight is still flying). They then said they can provide me another ticket if i paid them £1928 more than initial agreed price.

Save your time, your money and most importantly protect your mental health. Don’t bother.. or you’ll end up regretting it. Just like I did!

P.s: I have evidence of chats, emails and recorded phone calls of all I went through with Aryan/Hi5 tickets. I expect a likely defence/reply which will be.. this is a fake review! Well it is NOT.. I am a real human with a 100% true review, who just made a a really stupid mistake patronising this sham company and hopefully saving you from doing same!

1 de maio de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Ogunyemi,

We apologize for the distress being caused, we completely understand your frustration but sometimes airline matters are not easy as it seems.

We are happy to cooperate and refund the amount as per the rules, and we apologize for the inconvenience caused.

Please contact us to escalate the matter.

Thanks
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

The fact that they offer 3 easy instalments to pay for the flights is convenient. Aryan Khan I would like to thank for handling and arranging flights for our umrah trip and then our trip to Pakistan. A courtesy call from Sameer to add to this to make sure everything was handled smoothly. I would highly commend these two people from the Team. Well done Guys!

30 de abril de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Miss Shabir,

We are delighted to hear from you, our preference is always our passengers. Hopefully we'll serve you again in future as we always strive to serve.

Thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

No No No stay away !!!!!!!!!!

7 de abril de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Hi There,

Who are you? Bear in mind a strict legal action will be taken against you for spreading fake 1 star reviews.

Be Ready,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Hi guys please avoid this company at…

Hi guys please avoid this company at all costs . It's all a scam they provide fake promises and fake links . I booked a holiday to Turkey marmaris. I gave them the initial payment they said 2 payments are left to pay when trying to make the Second payment the link didn't work . I have tried to call them and when eventually getting through they said our links work it isn't our fault . I called them on the day I received the link but for the whole day they said they would send the link again which they didn't. I called multiple times and they ignored my calls the next day they said we can't honour this price as the payment link expired. Despite numerous calls about this link not working they ignored my calls . Now the next day they tried to charge me more for the same tickets. My original flight price was for £976.89 now for the same flights they are charging £1795.65 !!!!!!! Please stay away from this company at all costs

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Another Fake Review by Mr. Faisal Alam with a Fake ID.

Avaliado com 5 de um total de 5 estrelas

Great customer service

I recently booked a flight using this agency, and I had a fantastic experience. From the beginning, my case was handled by Aryan, who was incredibly professional, patient, and helpful.

What made my experience so great was Aryan's exceptional customer service. He was very patient in answering all my questions, no matter how many I had, and he provided clear and thorough information throughout the booking process.

I was also given the option to pay for my ticket in installments, which was very helpful and convenient. This flexibility made the entire process much smoother and less stressful.

Overall, I am extremely satisfied with the service I received. Aryan's professionalism, patience, and helpfulness truly made this a positive experience. Weldone for surpassing my expectations.

23 de abril de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Mr. Emmanuel,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Please avoid avoid avoid

Please avoid avoid avoid . Payment plan doesn't exist and when you try to sort things out they try and charge you triple the amount PLEASE SAVE YOURSELF. go on a different website.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Hi There,

Mr. Faisal Alam, bear in mind a strict legal action will be soon filed against you, as soon as you put fake reviews from multiple fake ID's, every evidence is being gathered. Remember, Defamation Act provides the equal rights to the businesses.

Be Careful,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

I have been dealing with A Khan and the…

I have been dealing with A Khan and the experience has been brilliant. Had a voucher and used it. Ticket issued
.

11 de abril de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Noah,

We are happy to serve you in your travel plan as we always strive to provide excellent services to our passengers. Our passengers are our true asset, would love to serve you in future.

Thanks
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Please avoid if possible

Please avoid it at all cost, this company is a scam. They lure you into a deposit to hold you down with low ticket fare which are not real
We booked a ticket for £4203 and were asked to pay in 3 instalment, at second instalment we were told to accept a new return date or plus 2 weeks or pay additional £1917. This was after wasting our time for 12 days. when we asked for a refund, we were charged £400 for cancellation. Our travelling plan was destroyed by this horrible agency. Total time and money waster.
They still advertise the same cheap tickets on their site waiting for their next victim.
Save yourself from the nightmare.

18/04/2025
We are yet to get back our refund. They said 20 working days and now it's more than that. £1343 was paid as deposit.

@14;38. Call received from this company, the caller was threatening me with a law suit. He was yelling on the phone and ended the call abruptly.

09/04/2025
I send an email on the 1st of May to let this company to let them know that we are yet to get a refund from the £1343 the we deposited on the 6th of March.
They never replied and we are yet to get a refund. When I called this afternoon, the call handler was so rude and he ended the call.
This is the worse experience of my life.

30/06/2025
This company did not return our deposit of £1343.
Please avoid dealing with them based on my experience. Worse experience of my entire life. They are giving reasons to make it right for them not to offer any refund. Don't be a victim.

16 de março de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Miss Mabel,

If an airline cancels the flight, they offer you the alternative, if passenger is not ready to opt-in for the alternative its a complete prerogative of the passenger either to cancel the booking or to comply. In your case; you opted-in not to comply first, and then you made another booking and repeated the cancellation.

We tried to facilitate and compensate you, but this is 9th false review inline from you. Yet, we are still refunding your amount excluding cancellation charges.

We would request you to please stop spreading falsifications. If you do not understand the ethics and core of airline bookings we must advise you to create a proper understanding. Try to understand there can be any unforeseen matter leading to flight cancellation.

Hopefully, we will never serve you again to secure ourselves and cure our precious time.

Regards,
Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Aryan helped me with my booking and he…

Aryan helped me with my booking and he was very helpful.

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Asghar,

We are delighted to hear from you, our utmost priority is to provide excellent customer services to our beloved passengers as we always strive to provide our best. Would love to hear from you for your future itineraries and would love to assist you.

Thanks.
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Try to book tickets

Try to book tickets, just only got so many guestion and no tickets, they even ask why you going for two weeks not for the week. Have to call them and ask if i can buy, but on last conversation been told that price only for two seats not 4, thats fine, but then he is asking why I choose payment method where is offering on them website instead to not paying full amount. Just a time waste.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Good Afternoon Miss Agne,

A Good Travel Agent always enquires about the travel plans of a passenger to advise them about the best travel plan that suits the needs of a traveler, and that is only possible if the proper questions are being asked. I believe there must have been some misunderstandings as none of our trained sales executive have the courage to speak any of the passengers wrongfully.

As your travel date was too far, the agent tried to introduce you with a facility of "paying in 3 instalments" which creates an ease of paying for the travelers, I wonder why and how this was questionable.

Upon enquiry; our BDM Called you right after some time you posted this review, after a polite introduction, your tone was extremely offensive and then you straightway disconnected the call.

No business was conducted with you, no bookings or reservations were made and yet you left a bad comment, which make us wonder about the authenticity of this review.

We are still available to serve you in a way you prefer, and apologize for any inconvenience you felt.

Regards,
Customer Care Team.

Avaliado com 5 de um total de 5 estrelas

Impossible price hotel deal

I wouldn't review if I hadn't get a cheaper hotel for my family. ;)

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Hina M,

We are warmly Thankful for your review, we would love to serve you in future.

Thanks.

Avaliado com 5 de um total de 5 estrelas

Just booked a trip with them

Just booked a trip with them. Amazing customer service and great deals. Very happy overall with the experience. Very professional and just overall a pleasant experience with the agency.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Hi5tickets.com

Resposta da Hi5tickets.com

Dear Omar,

We are delighted to hear from you, our utmost priority is to provide excellent customer services to our beloved passengers. Would love to hear from you for your future itineraries.

Thanks.

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