HiCCUP.com Avaliações 

Resposta da HiCCUP.com

19 de jan. de 2025

Hi Nina,

Thank you for sharing your feedback and we are sorry to hear about your experience.

Our customer support will reach out to you in the next 24 hours to assist you with the refund and investigate the issue.

We offer 45 days of free return and refund to all our customers. Please note that sometimes refunds can take up to 2 weeks to show on your bank account.

We apologize for the inconvenience but rest assured that our customer support will help you solve the situation.

Resposta da HiCCUP.com

7 de jan. de 2025

Hi Megan,

Thank you for sharing your feedback and we are sorry to hear about your experience.

The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.

Regarding the jeans, we suggest you reach out to our customer support at support@hiccup.com so they can assist you with a refund and investigate the issue with the back pocket as this should not have happened.

We apologize for the inconvenience and hope you will give us a second chance to make things right.

Resposta da HiCCUP.com

30 de dez. de 2024

Hi Debbie,

Thank you for sharing your feedback and we are sorry to hear about your experience.

Our standard delivery times are 4-7 business days which exclude weekends and holidays. Any order placed on Friday 20th December should be expected to be delivered sometime this week. Our customer service team will check your order status and reach out to you to give you and update.

The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.

We genuinely appreciate your patience and understanding, and we’re committed to improving your experience with us.

Resposta da HiCCUP.com

30 de dez. de 2024

Hi Karen,

Thank you for sharing your feedback. We’re pleased to see from our records that your order was successfully delivered on December 23rd, just in time for Christmas. We sincerely hope your daughter loved her gift—it means the world to us to be a part of such special moments.

We’re truly sorry for the uncertainty you experienced while waiting for the delivery. The festive season often brings challenges for our delivery partners (such as DHL, Royal Mail, and Evri), and while we strive for perfect timing, occasional delays can occur during this peak period.

We genuinely appreciate your patience and understanding, and we’re committed to improving your experience with us. Should you have any concerns or need assistance in the future, please don’t hesitate to reach out to our customer service team.

Thank you for choosing us, and we hope to serve you again soon!

Resposta da HiCCUP.com

12 de dez. de 2024

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration regarding the lack of an order confirmation email, and we sincerely apologize for any confusion this has caused.

Please know that your order is important to us, and we strive to ensure that all transactions are processed smoothly. There may have been an issue with the email system, but we want to assure you that we are looking into it immediately. If you reach out to us directly, we will be more than happy to fix this and send you the order confirmation as soon as possible.

In the meantime, if you need any assistance or have any concerns, please feel free to reach out to our support team at support@hiccup.com. We truly appreciate your patience, and we hope you’ll give us the opportunity to resolve this matter and restore your trust in us.

Thank you for your understanding, and we look forward to ensuring that your experience improves moving forward.

Resposta da HiCCUP.com

12 de dez. de 2024

Thank you for your feedback, and we truly appreciate your continued trust in our products and services. We're pleased to hear you've had positive experiences with our products and delivery in the past. We sincerely apologize for the delay and any inconvenience caused by this particular order.

We work with reputable delivery companies to ensure that all orders are handled with care and delivered promptly. However, sometimes unforeseen circumstances can impact the shipment process, which we deeply regret. We understand how frustrating it is to wait for updates, and we want to assure you that our support team is here to assist.

If you require any further assistance or updates, please don’t hesitate to reach out to us at support@hiccup.com. We'll continue working diligently to resolve this issue and ensure a smooth experience moving forward. We would love to see you back with us soon!

Resposta da HiCCUP.com

10 de dez. de 2024

Thank you for sharing your concerns. We’re sorry to hear about the issues you've encountered with our return process again. We take your feedback seriously and are committed to resolving this matter. Please reach out to our customer service team at support@hiccup.com, and we'll ensure you get the assistance you need. Additionally, one of our agents will personally contact you to address your experience. We appreciate your patience and look forward to helping you.

Resposta da HiCCUP.com

9 de dez. de 2024

Thank you for sharing your concerns with us. We're sorry to hear about the issues you've had with our return process. It’s never our intention to mislead customers, and we understand your frustration. First returns are always free with us. We take your feedback seriously and would like to help resolve this matter. Please contact our customer service team at support@hiccup.com, and we’ll ensure you receive the assistance you need. We will be more than happy to help you complete your return.