https://highlandcommerce.com/ Avaliações 23

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Saw a lot of negative comments and was hesitant at first. Seller had great communication, answered all questions timely and assured me my purchase was legit. It was!!! I have my snes and it works perf... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The CNES arrived after about 3 weeks, so prepare to wait a long time. I ordered an extra controller, which did not work. When I contacted them to return the controller, they ghosted me. I have since t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

They don't sell OEM, it's all Chinese knock-offs. Rep I talked to assured me I'd get a refund as soon as tracking was verified. It's been a month, no refund. Now they're not getting back to me.

Avaliado com 5 de um total de 5 estrelas

I would highly recommend Retrogaminghouse to any gaming enthusiast, whether you're a seasoned gamer or new to the world of retro gaming. Their range of consoles is sure to satisfy any gamer's cravings... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

23 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 1 de um total de 5 estrelas

This place is such a ridiculous joke!

This place is such a ridiculous joke!! This stuff comes from china folks. That’s not the big deal! But when they don’t say that up front and it’s going to take a couple weeks that needs to be known. I canceled my order and from I said they started sending crazy emails. This is not a company , this is some fake company who reproduces Nintendo’s. Beware do not buy. This place is called HIGHLAND ARCHIVE not retro gaming house I’m sure they’ve switched names from multiple people complaining. Terrible terrible experience

17 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fake Nintendo Systems - Buyer Beware

This seller is fraudulent and should be investigated.

I ordered a SNES Classic from this site in April. I didn’t receive a shipping notification after two days, so I looked into this website further. After reading they may sell fraudulent goods, I contacted my CC company to dispute the charge. The next day, the product ships from China. Not promising, but since the item was at least on the way, I canceled the dispute. Once the item arrived, I realized it was indeed a fake SNES Classic.

I then contacted Highland Archive for a return. They sent me a return label via USPS. I returned the system, but never received a refund.

I spoke to the seller today about getting my money back and he said he would work on it, as my CC number had changed. They also mentioned the bad review I left. I offered to delete my bad review in exchange for my refund, so I can finally settle this issue. Apparently the seller would rather write long replies to my review attempting to discredit me rather than simply returning my money. As of now I am out $130 and a lot of time, with nothing to show for it.

Buyer beware.

7 de maio de 2023
Avaliação não solicitada
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

This gentleman Matthew Pierson left this review today that is completely false. This gentleman is making false accusations regarding my business. I have text proof as well as proof from transactions and past conversations to prove it. The claims that are being made are incorrect. The individual rather than reaching out to us for help opened a chargeback claiming his item was never delivered, I reached out to him regarding the chargeback and let him know if he closed the dispute, I could initiate a refund for the item not being received but I'm unable to initiate a refund when there's an open charge back, you have to wait for the bank to conduct it's investigation. The individual never responded. Ultimately the item was delivered back in April. The bank investigated the chargeback and recently ruled in our favor because the item was in fact delivered and the gentleman refused to use the return label we sent to send the item back after he received it. Matthew got upset the funds were taken back from him, made a brand new Trustpilot account and left a fake review. He then reached out to us by text message saying he would "remove the review" if we sent him his money back to a DIFFERENT credit card for an item he received months ago! While he "keeps the fake goods". Extortion at its finest. The individual left a fake review as leverage for me to give him his money back for something he ultimately received and clearly liked if he refused to send it back. I have all of this information saved and documented and can send this to anyone that would like to see it.

Avaliado com 1 de um total de 5 estrelas

Ordered SNES two weeks ago and paid for…

Ordered SNES two weeks ago and paid for expedited shipping. According to tracking number it's barely just arrived from mainland China to the United States. I'm guessing I'll get it in another two weeks after it clears customs. Am concerned I bought a knockoff because it's straight out of China. Highland Archive only offers two systems. Odd for a dedicated retro gaming company. I'll bet I bought a knockoff...I received it and there is no Nintendo logo on HDMI cord or any of the cords. It actually was missing a plug in device but I had an extra. There is delay in saving games and when you turn it back on the save is gone. It did have the poster. I don't believe Nintendo made this after watching a review of a real Nintendo retro console with built in games. There's a lot of differences between what I watched on YouTube about a real Nintendo retro mini console and what I own. Highland Archive stated in an email to me Nintendo makes their consoles....Not true.

30 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

At first i was having trouble trusting…

at first i was having trouble trusting this unheard site with these incredible gameing consoles i asked alot of questions and even doubted more with shipping problems but i took a chance and bought one and now that i got it i can say unheard site or not these gaming console are legit and real and affordable too. i am playing earthbound now a game i havent played in 25 years that is a $1200+ game on ebay and amazon an with this system i got it and a lot more games i used to play i am 38 years old now and i am so gald to be able to play the games i did when i was a kid 5 star rating all the way tell all your friends and buy it (Highland Archive) i bought the mini super nintendo classic

19 de abril de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No Returns Possible and No Additional Controllers

The CNES arrived after about 3 weeks, so prepare to wait a long time. I ordered an extra controller, which did not work. When I contacted them to return the controller, they ghosted me. I have since tried two wireless and two wired controllers purchased independently on Amazon; none of them worked. So, prepare for a one-controller only system if you want to go through these people. The only reason this isn't a one star review is because the CNES system works.

26 de fevereiro de 2023
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

We offer no questions asked returns. When you purchase a NES Classic, they come with one controller. It's been this way since they were released. When you login to your account, there's an options under your orders to do a return.

Avaliado com 5 de um total de 5 estrelas

I would highly recommend

I would highly recommend Retrogaminghouse to any gaming enthusiast, whether you're a seasoned gamer or new to the world of retro gaming. Their range of consoles is sure to satisfy any gamer's cravings for classic gaming.

17 de março de 2023
Avaliação não solicitada
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

Thank you for the kind words!!

Avaliado com 5 de um total de 5 estrelas

Great buy

Great experience!

24 de fevereiro de 2023
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

Thank you!!!

Avaliado com 4 de um total de 5 estrelas

NES mini game is a hit

Got all of the parts of my order, game system is fun.

18 de fevereiro de 2023
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

Tracking was sent by email

Avaliado com 1 de um total de 5 estrelas

This snes classic device was a not an…

This snes classic device was a not an authentic device. I saw a couple things that clued me in the device was a fake from the physical unit itself, but after booting it up I could see various issues with it there too. Do not buy from this seller.

1 de março de 2023
Avaliado com 5 de um total de 5 estrelas

they are not a scam

they are not a scam! I got my console and have lost countless hours of sleep since!

27 de fevereiro de 2022
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

Thank you!!

Avaliado com 1 de um total de 5 estrelas

I ordered a NES CLASSIC almost two…

I ordered a NES CLASSIC almost two weeks ago and have not received it. After reading the reviews that are available I’m not sure if I will receive anything from this company and if I do it’s not going to be the real authentic NES CLASSIC EDITION.I realized after really looking into the website and seeing they only offer two game consoles and some controllers on it that I probably should have stayed away from it.

8 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Saw a lot of negative comments and was…

Saw a lot of negative comments and was hesitant at first. Seller had great communication, answered all questions timely and assured me my purchase was legit. It was!!! I have my snes and it works perfectly. Fast shipping. Highly recommend this seller. Thanks again.

9 de fevereiro de 2023
logotipo da https://highlandcommerce.com/

Resposta de https://highlandcommerce.com/

thank you!!!

Avaliado com 1 de um total de 5 estrelas

If I could give less stars than 1

If I could give less stars than 1, I would.

1. The system is fake.

2. There isn’t any way to get into contact with any customer support team.

3. The company has a photo of the authentic system on their site but what gets delivered is a fake system (false advertising).

4. You’re paying for something you think is authentic only to be really disappointed when it comes.

Anyone who is even thinking about purchasing through this website, DON’T. There are many authentic retailers on eBay.

The first red flag on this site should have been the “all sales final”. Well, they shouldn’t be final when you falsely advertise a product on your website.

2 de fevereiro de 2023

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