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Highlandersgb Avaliações 

238
•
O TrustScore é 4.5 de um total de 5

4,3

Revendedora de carros usados
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently purchased a vehicle from Highlanders GB and couldn’t be happier with the service. From the initial phone call to the final signing, the entire process was simple and straightforward. A hu... Ver mais

Avaliado com 5 de um total de 5 estrelas

OJ was super helpful with my new car purchase and took the time to ensure I was well informed and happy with the car. Very accommodating. Didn't feel pushed or pressured. Very happy with the experien... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was really worried about the reviews regarding highlanders however my partner is a mechanic so felt we had experience to make sure nothing was wrong with the car. OJ is extremely personable and... Ver mais

Avaliado com 1 de um total de 5 estrelas

I strongly recommend avoiding this establishment for any vehicle diagnostics. While I was initially quoted £80, the price quickly increased by an additional £80 for a simple "plug and play" part in... Ver mais

Detalhes da empresa

  1. Revendedora de carros usados

Escrito pela empresa

HIGHLANDERS GB is a used vehicle dealership located in Coventry united Kingdom. At Highlanders, we specialise in sourcing highly spec'd bespoke premium used vehicles and prepare them to very high standards. We understand that the search for the exact car to suit your lifestyle and budget can be an overwhelming task, our knowledgeable advisors will be able to answer any questions you may have, offer personal demonstrations of vehicle features, arrange finance packages and a test drive at a time convenient for you just to help you drive away in your chosen vehicle with peace of mind.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

238 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(238)

26 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Gursh

Gursh, was really helpful managed to to get my car really quickly. Excellent service

24 de dezembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Highlanders Administratively Poor

Highlanders are administratively poor. Took them 3 weeks to send log book into DVLA, they then forgot to clear the finance on the vehicle we part-exchanged causing an issue with the finance company. Had to call them multiple times on what should be as easy as ABC for any car dealer.

21 de novembro de 2024
Avaliação não solicitada
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Resposta da Highlandersgb

Thank you for taking out time to give us your feedback. Your part exchange vehicle had an active police interest at the time of the deal which you were aware. For this reason, we had to wait to get the clearance from the HPI and the police before we could process any documentation. As soon as we received the clearance from the police, we processed all documentation.

Avaliado com 1 de um total de 5 estrelas

Unfortunately we did not have a great…

Unfortunately we did not have a great experience with this dealership
Had problems with the car within first 100 yards of driving it. Then had to wait for the to try and solve the issue which was not successful
As it stands now we have had to have the car inspected ourselves at our costs because they were not true to their word.
UPDATE
So we have been asked by the company to provide more details so they can respond accordingly.
My response to that is, want to respond to this but are unable to respond to my emails and to return my calls. If you are serious about resolving this extremely serious matter then I suggest you do the right thing and do what has been asked of you clearly detailed in the email we have sent you. Continue to ignore the issue will result in legal action, again clearly detailed in the email.
This factual review of this company is purely to give potential customers an oversight of what we have experienced with you.
Advice to potential customers.
What ever you agree with this company ensure you have everything agreed in writing along with a signature as in my experience they are not true to there word.

18 de dezembro de 2024
Avaliação não solicitada
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Resposta da Highlandersgb

Thank you for taking out time to leave us a review. As part of the sale, you requested for 2 branded tyres to be put on your vehicle, we agreed to this by replacing your tyres with 2 continental tyres on your vehicle. You came to our premises and took your time to inspect the vehicle before driving away and you didnt raise any concerns with the tyres. We have gone above and beyond to ensure that we provide you with the best possible service as we do with all our customers and we are sorry if you feel this has fallen short of your expectation. We are always willing to discuss with you, kindly contact us on 02476935300.

Avaliado com 5 de um total de 5 estrelas

Top experience

What a great experience that was with Gursh.
The process was so smooth, quick and easy that I found myself in my new car in no time
I highly recommend to come and get yourself a car from HighlandersGB, they know what they doing.
Gursh, you're a star.

10 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was a pleasure

Was a pleasure doing business with Gursh.
He's been very open and honest from the start. No hard sale. Very genuine. Stunning car too!

Thanks guys!

26 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Gursh was very friendly and accommodating my every need. I'm very pleasant with my purchase. Thank you

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID!!!!

AVOID!!! JUST READ THE REPLY,,,, VALUED CUSTOMER WHAT A JOKE!!!! YOU REPLY HERE BUT NOT TO ME!!!!! You have pissed me around for 6 weeks, offered me used ebay parts, told me old cars make noises, sold me a defective car with 1mm on brakes and 4 ROTTEN disks, frankly your actions and responses have erroded any faith in you, things happen stuff goes wrong but the way you have messed me around, Prestige dealership???? Dont make me laugh as you have failed at every turn,,,,, Oh our technical team! Never called! Oh our Legal team? Never called! Our management team! Again never called! Y I have the right to repair or replacement at YOUR expense, thats the law! You should frankly be embarrassed at the sheer level of this 20k car 5k repair bill BE WARNED PEOPLE!!!!!

Spent 20k on a car drove 400 miles and found it had a serious fault, was offered £300 compensation for a 5k repair, no call from management in 6 weeks, zero follow up, now not returning calls or emails, been to trading standards, AWFUL service.

26 de setembro de 2024
Avaliação não solicitada
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Resposta da Highlandersgb

Dear Valued Customer,
Thank you for taking out time to provide us with a feedback. Our record shows that we provided you with quite a few options in trying to address your concern(s):
- To bring the vehicle to us and have the issue rectified at no cost to you.
- We will order a used working part and post to your house address and you can have the part fitted at your local garage at yourown cost.
- We offered you £300 on a goodwill basis for you to rectify the fault yourself.
We have done everything possible to rectify the issue, however you have made it almost impossible for us to assist by requesting that you want the vehicle to be taken to a main dealer which we cannot accept for obvious reasons. We feel that we have provided you with every available opportunity to assist you and you have declined all of them. If you would like to discuss with us and consider any of the options we previously offered you, then we are more than happy to assist you further.
Thank you.

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